The contact ownED a 2017 Honda Civic. The contact stated that while his daughter was driving at 30 MPH, there was an abnormal clicking sound, and the steering wheel locked up, causing her to lose control and crash into an electrical pole. No warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 18V663000 (Steering). The yearly inspection was completed two weeks prior with no indication of an issue. The driver sustained a scratch on her leg, and medical attention was provided at the emergency room. All the air bags deployed. There was no reported fire. A police report was filed. The vehicle was towed to an auto repair center. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 69,600.
NHTSA ODI 11732629