What 528 owners told NHTSA about the 2017 Honda Accord Plug In Hybrid

My 2017 Honda Accord Hybrid was having an issue where several warning lights would light up on the dashboard, so I took it in to Auburn Honda, located at 1801 Grass Valley Hwy, Auburn, CA 95603, to get the car serviced under warranty. They made the necessary repair, which was the replacement of a battery component and I picked up the car on 2/2/21. After about 45 minutes of driving the car with no stops immediately after picking up the car, the warning lights returned and the car suddenly shut off. When I tried to restart the car, smoke billowed from the rear. Shortly thereafter, the entire car was engulfed in flames. This incident occurred more than a year ago and ever since I have been trying to get the proper individual or individuals to accept responsibility for this incredibly dangerous and costly incident, for which we have still received NO compensation. My insurance provider, Atlantic Casualty, and Auburn Honda's insurance provider, Federated Insurance, both sent out fire inspectors of their own accord and they concluded that the battery malfunctioning caused the fire. At this time, the car was at Auburn Honda and the inspection was conducted there. My most recent step and what has led me to file this complaint is that I made a claim months ago with American Honda Motor Corporation on the advice of Auburn Honda to find a resolution to this incident. They have been uncooperative and refuse to accept that the fire was caused by the battery. After the car was moved to a junk yard and almost a year had passed from the date of the incident, they sent out their own fire inspector who concluded that the cause of the fire was not the battery. This is on a car that has already been inspected and changed hands and locations several times at this point. They refuse to accept responsibility despite the fact that two independent fire inspectors already concluded that the cause WAS the battery, which is supplied and approved by American Honda Motor Corporation.

NHTSA ODI 11461667

TL* THE CONTACT OWNS A 2017 HONDA ACCORD. THE CONTACT STATED WHILE HER MOTHER WAS DRIVING AT LOW SPEEDS, THE VEHICLE ACCELERATED WITHOUT WARNING. IT WAS UNKNOWN IF ANY WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO EL PASO HONDA LOCATED AT 1490 LEE TREVINO DR, EL PASO, TX 79936 (915) 591-6100 WHERE THEY WERE UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE VEHICLE ACCELERATED, JUMPED THE CURB AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO REPORTED FIRE. THE POLICE REPORT HAD NOT BEEN FINALIZED. THE DRIVER WAS PROVIDED MEDICAL ATTENTION HOWEVER SUCCUMBED TO HER INJURIES. A WITNESS INFORMED THE POLICE THAT THE DRIVER WAS SPEEDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,517.

NHTSA ODI 11414902

TL* THE CONTACT OWNS A 2017 HONDA ACCORD. THE CONTACT STATED THAT THE VEHICLE JUMPED THE CURB CRASHING INTO A BUILDING WHILE THE BRAKE PEDAL WAS BEING DEPRESSED. THE CONTACT ALSO MENTIONED THAT VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT SHE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AS HER HEART RATE WAS DECREASING. THE VEHICLE WAS TOWED TO BREAKAWAY HONDA (330 WOODRUFF RD, GREENVILLE, SC 29607 (877) 701-4395) WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED AT BREAKAWAY HONDA FOR NHTSA CAMPAIGN NUMBER: 19V060000 (FUEL SYSTEM, OTHER). THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS CONTACTED. THE VIN NUMBER WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,000. ## VIN FAILED ## ,2017 HONDA TOURING ##

NHTSA ODI 11246061

THE VEHICLE I OWNED IS 2017 HONDA ACCORD TOURING. PROBLEM I DISCOVERED WAS CENTER CONSOLE SILVER STRIPE (PASSENGER SIDE) POP UP. I WENT TO DEALERSHIP HAVE IT FIXED. THE PROBLEM OCCURS EVERY MONTH, AND I AM GETTING TRIED TO FIX IT EVERY MONTH. THE SILVER STRIPE PIECE IS SHARP, COULD POSSIBLY CUT YOUR FINGER OR SKIN. I OWNED THE VEHICLE FOR ALMOST A YEAR, LIKE NEW, WITH LESS THAN 3K MILES ON IT.

NHTSA ODI 11062619

2017 HONDA ACCORD SPORT BOUGHT IN BARNABY BC CANADA TRANSMISSION PROBLEM STOPPED AT A RED LIGHT, LIGHT TURNS GREEN I PUT MY FOOT ON GAS TO GO FORWARD BUT THE CAR ROLLS BACK AND HIT THE TRUCK BEHIND ME,.PUT CAR IN PARK. TRIED PUTTING IN DRIVE NOTHING HAPPENS PUT IN SPORT MODE I BARLEY MOVE. TURNED RIGHT AND SLOWLY WENT IN SOMEONES CAR PORT TO GET OF THE ROAD. TURNED CAR ON/ OFF /ON PUT MY SHIFTIER IN REVERSE NOTHING HAPPENED PUT THE CAR IN PARK TRIED AGAIN IT BARLEY MOVED. COULD NOT BACK OUT FROM PERSON CAR PORT, HAD MY 10 YEAR OLD TO PUSH ME WHILE I WAS INSIDE REVERSE. FINALLY IT MOVED WITH HIGH RPM GOT ON ROAD PUT THE CAR IN DRIVE ENGINE REVS UP CAR BARLEY MOVES THEN IT STARTS TO MOVE BUT BUT RPM HIGH (NOT NORMAL) THEN IT STARTS WORKING FINE.DID NOT INSPECT MY BACK BUMPER BECAUSE IT WAS LATE AT NIGHT FOR DAMAGE.

NHTSA ODI 11035339