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What 98 owners told NHTSA about the 2017 GMC Sierra 2500 Hd

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (98)Crash / fire / injury (9)Transmission & drivetrain (29)Brakes (28)Electrical system (12)Engine (10)Equipment (4)Speed control (4)Steering (4)Visibility & wipers (4)Airbags (3)Fuel system (3)

1 of 98 complaints match · Visibility & wipers · crash/fire/injury only · clear filters

Apr 29, 2024Visibility & wipersFire

The contact owns a 2017 GMC Sierra. The contact stated that while his wife was driving at an undisclosed speed with the defroster activated, a smoke odor was detected inside the vehicle. The contact's wife checked the rearview mirror and saw flames coming from the rear windshield. The contact's wife pulled over and heard a loud explosion from the rear windshield shattering before turning off the vehicle. The flames from the rear windshield were extinguished on their own after the vehicle was turned off. There were no injuries sustained. The vehicle was restarted, and the contact's wife deactivated the defroster before driving to work. The vehicle was taken to the dealer, where it was determined that the rear windshield needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 97,000.

NHTSA ODI 11585843

Working with the data? Download all 98 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 GMC Sierra 2500 Hd verdict →