What 639 owners told NHTSA about the 2017 GMC Acadia Limited

Seatbelt buckles are defective. Unable to latch properly in first 2 rows. In 3 led row seatbelt is also defective. Somehow my daughter got tangled in seatbelt and could not breathe, I was forced to cut seatbelt with scissors. Always had seatbelt problems since purchase. However due to the trauma my daughter faced I am very concerned.

NHTSA ODI 11575342

We had a head on collision on 4/26/23. The other at fault vehicle airbags did in fact deploy and we believe ours should have also deployed but Didn’t. We have dash cam footage to see the impact and at that speed, one would anticipate airbags deploying.

NHTSA ODI 11520363

When shifting into park, getting a Shift to Park error. Have to jiggle the shifter to get the car to turn off. Sometimes it won’t turn off. About a month after purchasing used in 2020 my wife put the car into park in our drive way, the car rolled backwards with my son in it and the passenger side door open. The passenger side door hit a tree and folded the door backward toward the body. Door had to be replaced. Luckily no one was injured. At the time we did not know about the shifter issue. Secondly our transmission has now gone out with only 80k miles on the car. This is another reoccurring issue that GMC has ignored with a know manufacturer default in the transmission.

NHTSA ODI 11519577

Vehicle went on fire in or near the engine compartment - the entire front end was burned and car is a total loss. I was in the vehicle driving home with my children (a 5 min drive from their school) and we smelled what we assumed was a a fire pit or fireplace burning nearby; we got out of the vehicle, within 90 seconds there were flames coming out of the hood. Car was well maintained and received nearly all service at the RVC GMC dealership it was purchased from. Vehicle was also still under the warranty we purchased.

NHTSA ODI 11496939

ON DECEMBER 29, 2020, I WAS GOING TO VISIT A FRIEND ABOUT 5:30PM. THEY HAVE A DRIVEWAY THAT IS A DOWNWARD SLOPE. I PUT MY CAR (2017 GMC ACADIA DENALI) IN PARK AND TURNED IT OFF. I STEPPED OUT AND LOCKED THE DOORS. I WAS TALKING TO MY FRIEND'S HUSBAND FOR A COUPLE MINUTES, ASKING IF SHE WAS HOME AND IF MY CAR WAS OKAY WHERE IT WAS PARKED. I WANTED TO MAKE SURE HE WAS NOT LEAVING AND WAS BLOCKED IN. I THEN STARTED WALKING TO THE HOUSE. I WAS GOING TO WALK IN THE GRASS AND JUST GO TO THE FRONT DOOR, BUT SINCE IT STARTED TO SNOW, I WALKED DOWN THE DRIVEWAY. MY VEHICLE THEN STARTED ROLLING DOWN THE DRIVEWAY AND KNOCKED ME OVER. IT PROCEEDED TO DRIVE OVER ME. I KNOW I FELL ON MY STOMACH, AS MY HANDS AND KNEES ARE PRETTY BRUISED AND SCRAPED UP. AS THE VEHICLE PROCEEDED TO KEEP GOING, I WAS PUSHED ON MY BACK WITH THE TIRE RESTING ON MY RIGHT HIP. THE GENTLEMAN RAN UP AND TRIED TO PUSH THE VEHICLE OFF OF ME, BUT COULD NOT PUSH IT UP HILL. LUCKILY THE KEYS AND MY PHONE FELL OUT OF MY POCKET AND HE WAS ABLE TO START THE VEHICLE AND DRIVE IT OFF OF ME. I KNOW AT SOME POINT I DID HIT MY HEAD, BECAUSE THE BACK IS REALLY TENDER TODAY. I DID GO TO URGENT CARE TO GET X-RAYS BECAUSE I DO NOT WANT TO GO TO THE HOSPITAL WITH ALL THE COVID CASES HERE IN ST JOSEPH COUNTY. THEY DID SCRUB ALL THE ROCKS AND DIRT OUT OF MY BACK AND HIP AND CLEANED UP MY KNEES. MY EX RAYS CAME BACK WITH NO BROKEN BONES AND I DID NOT HAVE BLOOD IN MY URINE, BUT THEY STILL RECOMMENDED THAT I GO TO THE EMERGENCY ROOM. I AM NOT ABLE TO WALK VERY WELL AND MY HIP IS VERY SWOLLEN. I CONTACTED THE DEALERSHIP BECAUSE MY CAR WAS JUST IN THE SHOP BECAUSE THE SHIFT TO PARK LIGHT KEPT COMING ON IN OCTOBER AND I HAVE MY REPAIR ORDER THAT SAYS THE PROBLEM WAS FIXED ON OCTOBER 22, 2020, WHICH OBVIOUSLY IT WAS NOT.

NHTSA ODI 11386382

TL* THE CONTACT'S FATHER OWNS A 2017 GMC ACADIA. WHILE THE CONTACT'S FATHER WAS MAKING A RIGHT TURN, THE FRONT PASSENGER SIDE TIRE BENT INWARDLY INTO THE WHEEL WELL. AS A RESULT, THE VEHICLE CRASHED INTO A CURB. THE VEHICLE RECEIVED BODY DAMAGE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE DRIVESHAFT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. SUMMIT CHEVROLET BUICK GMC (LOCATED AT 318 GRANT AVE, AUBURN, NY 13021, 315-258-2000) WAS CONTACTED AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V516000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

NHTSA ODI 11269368

MY HUSBAND AND I WERE IN A VERY SERIOUS CAR ACCIDENT AND I'M CONCERNED BECAUSE OUR AIR BAGS DID NOT DEPLOY. WE WERE TRAVELING ON A DIAGONAL STREET IN CHICAGO AND HE WAS GOING STRAIGHT. MY RIGHT FRONT FENDER HIT HIS RIGHT FRONT FENDER. HIS AIR BAGS DEPLOYED BUT OURS DID NOT. THE ER TOLD ME IT WAS LIKELY I HIT THE STEERING WHEEL AND IT COULD TAKE UP TO NINE MONTHS TO HEAL FROM HAVING WHIPLASH IN MY SHOULDERS AND NECK. MY HUSBAND HAS BEEN DIAGNOSED AS HAVING A CONTUSION. WE HIT REALLY HARD I WAS TRAVELING ABOUT 25 MPH AND HE WAS PROBABLY DOING 45 MPH. THIS IS A REAL SAFETY ISSUE. MY AIR BAGS MAY OR MAY NOT HAVE MADE THE DIFFERENCE BUT I BELIEVE THEY SHOULD HAVE DEPLOYED.

NHTSA ODI 11222811

TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE THE VEHICLE WAS ENGAGED IN PARK WITH THE ENGINE RUNNING, IT INADVERTENTLY ROLLED AWAY. AS A RESULT, THE OCCUPANT WAS STRUCK BY THE DOOR AND THE VEHICLE RAN OVER THE OCCUPANT'S FOOT. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE CONTINUED TO ROLL AWAY AND REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,002. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11118247

TL* THE CONTACT OWNED A 2017 GMC ACADIA. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 60 MPH, THE CONTACT ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL, BUT WAS UNSUCCESSFUL. THE CONTACT ALSO ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL BY DEPRESSING THE BRAKE PEDAL, BUT THAT FAILED AS WELL. THE CONTACT HAD TO STEER INTO A CONCRETE BARRIER TO STOP THE VEHICLE, WHICH CAUSED ALL THE AIR BAGS TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER, RIBS, AND A BROKEN TOOTH, BUT DID NOT SEEK MEDICAL ATTENTION. POLICE REPORT NUMBER: 2018809633 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DEEMED A TOTAL LOSS. THE CAUSE OF THE CRUISE CONTROL FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: 8-4427699189 WAS OPENED. THE FAILURE MILEAGE WAS 27,200.

NHTSA ODI 11112324

FRONT RIGHT DRIVESHAFT SEPARATED WHILE DRIVING CAUSING A PULL TO THE RIGHT.

NHTSA ODI 11096553

THE VEHICLES BRAKES BECAME DEFECTIVE AND STOPPED WORKING WHICH CAUSED AN ACCIDENT.

NHTSA ODI 11083806

TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE OPERATING THE VEHICLE, SMOKE AND SPARKS SUDDENLY APPEARED FROM THE VENTS INSIDE THE VEHICLE. THE DRIVER STOPPED THE VEHICLE AND CALLED THE FIRE DEPARTMENT. WHEN THE FIRE DEPARTMENT ARRIVED, FLAMES WERE PRESENT UNDER THE HOOD ON THE DRIVER'S SIDE. THE FLAMES WERE EXTINGUISHED AND THE CAUSE OF THE FIRE WAS INVESTIGATED. IT WAS DETERMINED THAT THE ELECTRONIC MODULE CASING HAD BLOWN OFF AND THE MODULE HAD CAUGHT FIRE DUE TO AN ELECTRICAL SHORT. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. *TT *TR

NHTSA ODI 11048859

POWER LIFTGATE MALFUNCTION- LIFTGATE WAS OPERATED FROM THE REAR SWITCH. UPON ACTIVATION IT ROSE ALMOST FULLY AND THEN SLAMMED DOWN ON A PERSON WHILE THEY WERE ACCESSING THE REAR CARGO AREA, INJURING THEIR NOSE AND FACE. LIFTGATE FAILED TO STOP AT OBSTRUCTION. FROM THAT POINT ON LIFTGATE FAILED TO OPEN OR CLOSE WITHOUT MANUAL INTERVENTION. VEHICLE WAS STATIONARY, ENGINE RUNNING AND MOSTLY LEVEL STREET. WEATHER HAD BEEN RAINY BUT WAS NOT RAINING AT THE TIME, 63 DEGREE TEMP. NOT SURE IF IT WAS IN PARK OR DRIVE, BUT BRAKES WERE APPLIED AND OTHER PASSENGERS WERE ENTERING THE VEHICLE. THE NEXT MORNING THE POWER LIFTGATE HAS OPERATED NORMALLY.

NHTSA ODI 10970539

TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE HORN TOOK EXCESSIVE FORCE IN ORDER TO OPERATE. AS A RESULT, THE VEHICLE WAS INVOLVED IN AN SIDE IMPACT COLLISION BECAUSE THE DRIVER COULD NOT ALERT THE OTHER DRIVER OF THEIR PRESENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE COLLISION CENTER WHERE IT WAS REPAIRED. THE CONTACT WAS ALSO INFORMED BY THE DEALER THAT THIS FAILURE WAS COMMON AMONG THIS PARTICULAR MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS DESIGNED WITH THAT PARTICULAR FAILURE. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 600.

NHTSA ODI 10959804