What 639 owners told NHTSA about the 2017 GMC Acadia Denali

FILING A COMPLAINT ON A DRIVERS AIRBAG RECALL, IM AN OWNER OF A GMC ACADIA 2017. THIS RECALL WAS GENERATED BACK IN MAY 2023. ITS NOW 27 SEPT 2023. I CALLED BUICK AND WAS TOLD "PARTS WERENT AVAILABLE YET", I THEN CALLED GMC AND WAS TOLD "THERES NO REMEDY". I THEN PROCEED TO INVESTIGATE OPTIONS ON HOW TO BEST KEEP MY FAMILY SAVE AND I LOOK ON YOUR SITE (NHTSA.GOV) AND IT STATES "Remedy- Dealers will replace the front-driver airbag module." IM NOW TRYING TO UNDERSTAND WHY MY FAMILY AND MY LIFE HAVE NO VALUE AS A CUSTOMER AND OWNER. WHY CANT I GET THE AIRBAG REPLACED IF THATS THE FIX? Manufacturer Recall Number: N232404980 NHTSA Recall Number: 23V334/ MY VIN IS [XXX] . MY CELL: [XXX] / [XXX] I WOULD GREATLY APPRECIATE YOUR ASSITANCE IN GETTING THIS TAKEN CARE OF IN A TIMELY FASHION. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11546780

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11546019

GM is not doing anything to remedy this airbag recall. They are not allowing their own employees to drive the company car with the same recall yet they are expecting the consumer to continue to drive it knowing, if deployed, the driver airbag could explode shrapnel and kill or harm myself and my children in the car. They are not providing any replacement car for me to drive in while they come up with a solution and they are also not wanting to give me anything close to a fair value to trade it in. So, if I want to sell my car, which I own outright, I will lose thousands of dollars from only owning it for three years. They have no remedy or timeline on when one might be available. GM is the only manufacturer not making right on this recall.

NHTSA ODI 11543908

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11543246

The contact owns a 2017 GMC Acadia The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11542982

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11542671

The TaKata air bags in my vehicle have been identified as defective yet no recall notice has been sent.I called GM and they told me the part is not available and I will be notified when it is available .How long can this go on?

NHTSA ODI 11540529

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11540590

UNKNOWN. The recall came out in May, there has been no remedy made available yet. The recall lists potentially fatal outcomes, and there is no resolution to be had.

NHTSA ODI 11538706

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11538718

Nothing happened. GM sent a letter telling me that the airbag COULD rupture and call serous injury or death. I am not driving the vehicle.

NHTSA ODI 11537595

Nothing has failed on the vehicle, nor are there any apparent problems. My GMC Acadia is a second vehicle for my household (not a primary vehicle). I also have it listed on Turo to make some additional income. With the recall, Turo un-listed my vehicle for safety reasons and I also had to cancel a reservation that was already made. The safety recall already identifies the airbags need to be replaced, but it also says parts are not available. The delay in getting a remedy for this recall is causing me to lose income.

NHTSA ODI 11534465

The contact owns a 2017 GMC Acadia. The contact received notification of the NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11534047

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11534050

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11533443

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11533080

Safety recall on the airbag. Called the Dealership and manufacturer and they stated that they can not fix the problem.

NHTSA ODI 11531833

Takata recall. The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11530112

We had a head on collision on 4/26/23. The other at fault vehicle airbags did in fact deploy and we believe ours should have also deployed but Didn’t. We have dash cam footage to see the impact and at that speed, one would anticipate airbags deploying.

NHTSA ODI 11520363

THE AIRBAG LIGHT ON THIS CAR HAS BEEN GOING OFF AND ON SINCE IT WAS PURCHASED IN OCTOBER 2017. EVERY COUPLE OF MONTHS THERE WAS ANOTHER PROBLEM WITH THE AIRBAG. THE DEALERSHIP COULD NEVER DIAGNOSE THE PROBLEM. THEY INITIALLY CLAIMED THE SENSORS WERE UNPLUGGED AS A RESULT OF MOVING THE SEAT BACK AND FORTH. NOW THAT THE CAR IS OUT OF WARRANTY, THEY WANT TO DIAGNOSE THE PROBLEM AS A FAULTY SENSOR. ADDITIONALLY, THE AUTOMATIC TRANSMISSION SHIFT TO PARK ISSUE IS OCCURRING. THIS IS WHEN THE CAR IS PARKED AND THE TRANSMISSION SHIFTED INTO PARK, HOWEVER, AN ERROR INDICATOR DISPLAYS SAYING THE CAR NEEDS TO BE SHIFTED TO PARK TO TURN OFF, EVEN THOUGH IT IS IN PARK. THE DEALERSHIP REPLACED THE MANIFOLD 2 YEARS AGO AND NOW THE PROBLEM IS RESURFACING.

NHTSA ODI 11399679

MY HUSBAND AND I WERE IN A VERY SERIOUS CAR ACCIDENT AND I'M CONCERNED BECAUSE OUR AIR BAGS DID NOT DEPLOY. WE WERE TRAVELING ON A DIAGONAL STREET IN CHICAGO AND HE WAS GOING STRAIGHT. MY RIGHT FRONT FENDER HIT HIS RIGHT FRONT FENDER. HIS AIR BAGS DEPLOYED BUT OURS DID NOT. THE ER TOLD ME IT WAS LIKELY I HIT THE STEERING WHEEL AND IT COULD TAKE UP TO NINE MONTHS TO HEAL FROM HAVING WHIPLASH IN MY SHOULDERS AND NECK. MY HUSBAND HAS BEEN DIAGNOSED AS HAVING A CONTUSION. WE HIT REALLY HARD I WAS TRAVELING ABOUT 25 MPH AND HE WAS PROBABLY DOING 45 MPH. THIS IS A REAL SAFETY ISSUE. MY AIR BAGS MAY OR MAY NOT HAVE MADE THE DIFFERENCE BUT I BELIEVE THEY SHOULD HAVE DEPLOYED.

NHTSA ODI 11222811

I STARTED NOTICEING WHEN I OPEN MY GLOVE BOX OR HAD SOMEONE SEATING IN THE PASSAGER SEAT MY AIRBAG LIGHT WOULD TURN ON WITH THE ENGINE RUNNING. THE LIGHT WOULD TURN ON AND BEEP STATING SERVICE AIR BAG. THE LIGHT WOULD SOMETIMES STAY ON OR TURN OFF. ONCE I TOOK MY ACADIA TO THE DEALERSHIP AND THEY RAN A BUNCH OF TEST. AT FIRST THEY COULDN'T DETERMINE WHAT THE PROBLEM WAS. THEY DETERMINE IT WAS THE AIRBAG AND THAT IT NEEDED TO BE REPLACED. THE BACK SEAT FASTENER ON THE MIDDLE SEAT FAILED TO LOCK THE BUCKLE IN PLACE. HAD TO REPLACE THIS.

NHTSA ODI 11152316

TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING AT VARIOUS SPEEDS, THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAXON BUICK GMC (2301 U.S. 22, UNION, NJ 07083, (908) 964-1900). THE DEALER DUPLICATED THE FAILURE AND CONSULTED WITH THE CHIEF ENGINEER OF THE GMC MANUFACTURER WHO RECOMMENDED THAT THE STEERING WHEEL BE REPLACED WITH A CUSTOM-MADE STEERING WHEEL. THE FAILURE RECURRED AFTER THE REPLACEMENT OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAITED FOR FEEDBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

NHTSA ODI 11078296

HORN IS SO HARD TO PUSH NO ONE IN MY FAMILY CAN SOUND HORN GUYS AT DEALER COULD NOT GET IT TO SOUND WITHOUT EXCESSIVE FORCE THIS IS HIGHLY DANGEROUS NO ONE AT THE DEALER OR GMC WILL FIX IT THEY SAY IT WAS THE WAY IT WAS DESIGNED AGAIN VERY DANGEROUS SOME ONE NEEDS TO FIX THIS FLAW BEFORE SOMEONE DIES IN AN ACCIDENT BECAUSE THEY WERE UNABLE TO SOUND HORN TO AVOID COLLISION I WOULD HAVE NEVER IMAGED BUYING A BRAND NEW CAR I WOULD HAVE UNRESOLVED SAFETY CONCERNS WITH THE ANSWER FROM GMC AND THE DEALER BEING WE AREN'T FIXING IT SO I GUESS YOU SHOULDN'T DRIVE IT THAT'S THE FIX NOT TO DRIVE MY ONE AND ONLY BRAND NEW CAR HOW ABOUT GMC OR THE DEALER MAKING MY BRAND NEW CAR SAFE AND FIXING THEIR PROBLEM!!!!! THERE NEEDS TO BE A RECALL FOR THIS HORN

NHTSA ODI 11025153

THE 2017 GMC ACADIA HORN TAKES AN UNREASONABLE AMOUNT OF FORCE TO ENGAGE. THIS HAS BEEN NOTED BY SEVERAL USERS. MY SPOUSE HAD A SEMI TRUCK COME INTO HER LANE A DAY AGO AND COULD NOT GET HORN TO SOUND TO WARN OTHER DRIVER. GMC DEALERSHIP INVESTIGATED AND SAID ITS JUST THE WAY THE ASSEMBLY WORKS IN THIS MODEL. I BELIEVE THIS REPRESENTS A SAFETY ISSUE AS IT MAKES THE HORN UNUSABLE WHEN YOU NEED IT QUICKLY AND WITHOUT TAKING YOUR EYES OFF THE ROAD. GM IS SAYING TO BAD.

NHTSA ODI 11010009