What 260 owners told NHTSA about the 2017 Ford Mustang

I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.

NHTSA ODI 11608189

The contact owns a 2017 Ford Mustang. The contact stated while starting the vehicle, the steering wheel was loose. There was no warning light illuminated. The contact stated that the steering wheel was hanging off the steering column. The dealer was contacted and stated that the vehicle was not under a recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was not under recall for the failure. The failure mileage was 135,000.

NHTSA ODI 11537495

The driver’s seat will work fine on one side but the other side will not go back and forth. This causes problems while driving as my knees are toward my chest and my ability to break is impaired.

NHTSA ODI 11536217

Steering wheel came loose, no reason just happened , unsafe

NHTSA ODI 11510251

The car makes noises when stealing, really rough on freeway and noisy, stealing shakes. Not acceptable for a car at this price range and claimed quality.

NHTSA ODI 11508120

POWER STEERING FAILURE WHILE DRIVING IN A PARKING LOT AND TURNING INTO A PARKING SPACE. STEERING BECAME STIFF AND WARNING LIGHTS TURNED ON INDICATING THAT THERE WAS A LOSS OF: POWER STEERING, TRACTION CONTROL, AND HILL ASSIST. THERE WERE NO INDICATIONS PRIOR TO THE FAILURE THAT THE SYSTEM WAS FAILING OR DAMAGED. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. FORD SERVICE HAS INDICATED THAT THE "STEERING GEAR" HAS FAILED AND THE REPLACEMENT PART IS "INDEFINITELY BACKORDERED." THE VEHICLE HAS 47,900 MILES ON THE ODOMETER.

NHTSA ODI 11389232

BOUGHT A VEHICLE FROM OXMOOR FORD IN LOUISVILLE KENTUCKY ON AUGUST 26, 2020. NOTICE AFTER DRIVING IT FELT LIKE ALIGNMENT WAS OFF. ON SEPTEMBER 10, 2020 WENT TO LOCAL DEALERSHIP AND THEY FOUND THREE BAD TIRES THAT HAD THE THREAD/ WIRES SHOWING ON THE INSIDE OF THE THREE TIRES. THAT WAS ONLY 15 DAYS OF HAVING THE VEHICLE. I TALKED TO THE GM OF THE DEALERSHIP I GOT THE VEHICLE AND HE STATED HE KNEW THE TIRES WERE NOT THAT GOOD HOWEVER THEY WERE ROAD SAFETY. WHOMEVER SIGNED OFF ON INSPECTION FOR VEHICLE OBVIOUSLY DID NOT TELL THE TRUTH OR THERE WAS NOT AN INSPECTION DONE. GM BLAMED MYSELF FOR NOT FINDING THE PROBLEM WHEN I BOUGHT THE VEHICLE.

NHTSA ODI 11378162

THE CAR VEERS FROM LANE TO LANE , WITH OUT ANY NOTICE TO THE DRIVER. WHEN YOU ARE DRIVING AT HIGHWAY SPEEDS, IF YOU DO NOT CORRECT YOU WOULD GO OFF THE ROAD.I BROUGHT THIS PROBLEM TO ALAN JAY FORD IN SEBRING FL. THEY TOLD ME THAT FORD SAID NOTHING IS WRONG WITH THE CAR.IFEEL THIS CAR IS DANGEROUS ON THE ROAD.. TO ME AS WELL AS OTHER MOTORISTS PLEASE HELP ME. THIS HAPPENS AT HIGHWAY SPEEDS.

NHTSA ODI 11265412

I HAD GOTTEN INTO MY CAR TO DRIVE AND HAD NOTICED MY STEERING WHEEL CAME LOOSE FROM ITS MOUNTING POINT. I WAS ABLE TO WIGGLE THE STEERING WHEEL BACK AND FOURTH WHILE STATIONARY AND PARKED, BUT WAS ABLE TO ALSO DO THIS WHILE DRIVING AND WHILE TURNING IT WAS VERY LOOSE AS WELL. THIS HAPPENED SUDDENLY AS HOURS PRIOR DROVE WITH NO PROBLEM. UPON VISITING THE FORD DEALERSHIP IMMEDIATELY THE NEXT DAY I WAS TOLD I WOULD HAVE TO WAIT AN ENTIRE WEEK BEFORE I WOULD BE ABLE TO GET AN APPOINTMENT. I HAD TO GO HOME AND FIX IT MYSELF. THE NUT THAT MOUNTS THE STEERING WHEEL WAS LOOSE AND THERE WAS ALMOST NO FACTORY LOCKTITE.

NHTSA ODI 11079484

T HE VEHICLE HAS BEEN BALANCE THE WHEELS AT LEAST 4 TIMES IN THE LAST 2 MONTHS ALSO REPLACED BOTH FRONT ROTORS THE VEHICLE HAVE A VIBRATION ON THE STEERING WHEEL AROUND 50 TO 60 MILES AN HOUR ALSO HAVE A PINGING METAL SOUND WHEN YOU SHIFT ..ALSO A WOBBLE IN BETWEEN 5 TO 10 MILES AN HOUR A RIGHT REAR TIRE WAS REPLACED NO CHANGE THE VEHICLE HAVE ONLY 2200 MILES ONE FORD MECHANIC FEELS AFTER CONFIRM MY CONCERNS THAT COULD BE DRIVE LINE RELATED . DESPITE MY CONCERNS FORD IS CONTACTING AN ENGINEER TO LOOK AT THE CAR DONT KNOW WHEN EVEN AFTER A MECHANIC FOUND THIS .WHAT TO ME COULD BECOME A SAFETY ISSUE .CONTACTED FORD CORP STILL WAITING WHEN ANYONE WILL FIX MY CAR .I AM ANGRY OF THE LACK OF CARING FROM FORD DEALERS .THERE MANY FORD MUSTANG OWNERS WITH THIS PROBLEM .

NHTSA ODI 11043292

LOSS OF POWER STEERING. STEERING ASSIST WARNING LIGHT CAME ON. THE VEHICLE WAS PARKED. WHEN I TRIED TO PULL OFF I COULD NOT STEER THE CAR.

NHTSA ODI 11015271