What 888 owners told NHTSA about the 2017 Ford Focus

I purchased a 2017 Ford Focus from a car dealership called lion cars on 4201 West Colonial Drive in Orlando Florida the car has a major major electrical issue I was at an intersection and the car went completely dead and turned off and it locked me inside the car I couldn't get out of the car the windows would not roll down the doors were not unlocked and the car started smoking finally I got out then 3 days later I turned around and try to get in the car and the car also locked me in out of the car where I couldn't use my key fob nothing on the car works I did a report on it I found out that the car had been in two major crashes and both reports stated severe damage and when you drive down the road it pulls to the left I brought this attentia attention of lying car dealership they said that they would fix the car or they will replace the car and they never did so now I am without a car I am without my money back and I am without replacement car so

NHTSA ODI 11627831

I acquired the Ford Focus 2017 from Envision Toyota in Milpitas, California, in November 2022. In August 2023, the vehicle experienced an engine failure at 53,000 miles. Subsequently, the car was at the Ford dealership for an extended period until the engine replacement was completed by the end of October 2023. Upon retrieving the car on [XXX], 2023, I encountered various issues, including coolant leakage, problems with coolant pressure, braking issues (resulting in extensive vibrations), and the engine stalling in traffic. While the coolant problem was eventually resolved after four additional visits to the dealership, involving adjustments to pressure, replacement of thermostats, sensors, and the cooling reservoir, the persistent issues with the engine stalling and braking were not addressed, even after multiple extended visits to the dealership. Despite having the car for several weeks during each visit, the problems persisted. We retrieved the car before Christmas and reported the ongoing issues to the dealership, but due to international travel plans, I was unable to return the car for further inspection. We have returned from our travels on [XXX] 2024. On [XXX], 2024, my son was driving to the gym with friends when, while in a central left turn lane to enter the gym, the engine failed again. Unfortunately, another vehicle approaching from the right side collided with him, while he was stationary, resulting in the total loss of the car. In November 2023, I initiated a case with Ford, requesting them to repurchase the vehicle due to numerous safety concerns, and the case number is [XXX]. Despite reporting issues to both Ford and the dealership (which was able to reproduce them), resolution has been delayed, and Ford seems to be procrastinating in addressing the situation. It is crucial to note that the Ford Focus SE 2017 model appears to have inherent issues with gaskets, and it appears that Ford may be concealing these concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11567264

Driving 75mph down the frontage road. The car just stopped. No warning no lights just a violent stop. If there were cars behind us or we were on the highway we could be dead right now!! It stopped no lights took us 2 hrs to get the car home with a no service area. It was clicking in the engine. After it was parked for hrs. This is the second time in 7 months this car has had a serious manufacturer problem! It is unsafe and I will never drive it again!!! Bad for having only 63,000 miles on it!! I got it with 52,000 miles and it broke down instantly with a transmission problem. Was in the shop for 4 months and now this. Dangerous

NHTSA ODI 11530135

TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT TRIED TO RESTART THE VEHICLE AND IT STALLED AGAIN. THE VEHICLE WAS PUSHED OFF TO THE SIDE OF THE STREET. THE VEHICLE WAS PUT IN NEUTRAL AND PUSHED TO THE CONTACT'S HOME CLOSELY. THE CONTACT CALLED THE MANUFACTURER AND THEY ARRANGED A TOW TO THE DEALER (UPTOWN FORD LINCOLN 2111 N MAYFAIR RD, MILWAUKEE, WI 53226 (414) 771-9000) BUT THEY REFUSED TO DO THE REPAIR THAT HAD TO DO WITH NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) BECAUSE THE VEHICLE HAD A MINOR CRASH SIX MONTHS EARLIER. THE DEALER STATED THAT THE CRASH WAS THE CONTACT'S FAULT AND THE REASON THE COMPUTER SOFTWARE MALFUNCTIONED. THE MANUFACTURER CALLED BACK TO DENY THE CONTACT'S CLAIM. THE MANUFACTURER RESEARCHED THE ISSUE AND HAD THE VEHICLE TOWED TO ANOTHER DEALER WHO STATED SAME AS THE FIRST DEALER THAT THE VEHICLE WAS NOT COVERED UNDER THE RECALL. THE UPPER MANAGEMENT OF THE SECOND DEALER DENIED TO DO THE RECALL REPAIR BECAUSE THE MANUFACTURER WOULD NOT COVER THE REPAIRS. THE MANUFACTURER FINALLY SENT AN EMAIL DENYING THE CONTACT'S CLAIM. THE FAILURE MILEAGE WAS 47,000.

NHTSA ODI 11364081

SHORTLY AFTER I BOUGHT THIS CAR. I NOTICED ORIGINALLY LAST OF POWER DURING ACCELERATION AND LATER IT WOULD DO A COMBINATION OF LAST OF POWER AT TIMES AND LUNGING WHEN THE AUTOMATIC TRANSMISSION WOULD SHIFT GEARS(AUTOMATICALLY). EVENTUALLY, FRONTIER FORD(DEALERSHIP) REPLACED THE CLUTCH N A FEW OTHER MINOR ITEMS RELATED TO THE CLUTCH. THE PROBLEMS THE SAME ISSUES CONTINUE TO OCCUR. I FINALLY FILED A COMPLAIN WITH THE BBB, IT APPEARS THE DEALERSHIP SIMPLY NEVER RETURNED THEIR CALLS OR EMAILS AND THAT CASE WAS CLOSED. NEXT I CONTACTED THE SJ BUREAU OF AUTOMOTIVE REPAIR. THEIR DETERMINATION WAS THAT FORD FIESTAS AND FOCUS MODELS WERE NOTORIOUS FOR SERIOUS TRASMITION PROBLEMS. IT IMPLIED THAT IT WAS A FEATURE NOT A BUG BECAUSE EVENTHOUGH THE SJ BAR KNEW OF THESE SERIOUS ISSUES THEY TOOK NO ACTION. I STARTED NOT DRIVING THE CAR AS MUCH LOOKING INTO HOW I COULD GET THE MANUFACTURER TO BUY BACK THIS UNRELIABLE DANGEROUS CAR. I AM EN EXPERIENCED DRIVER SO I AVOIDED ACCIDENTS WHEN THE CAR WOULD MALFUNCTION, HOWEVER THE NIGH OF 11/06/19 AT ABOUT MIDNIGHT MY DAUGHTER TOOK THE CAR WITHOUT PERMITION AND WHEN THE CAR LUNGED FOWARD (AS IT WOULD DO WHILE SHIFTING GEARS AUTOMATICALLY) DURING A STREET TURN, SHE LOST CONTROL OF THE CAR AND CRASHED INTO 2 PARKED CARS. THE AIRBAGS DIDNT DEPLOY AND THE SEATBEALT DIDNT LOCK RESULTING IN HER GETTING A CONCUSION AND A PRETTY BLOODY MOUTH AS HER HEAD HIT THE STEERING WHEEL(THESE 2 DEFECTS WERE UNKNOWN TO ME PREVIOUSLY). HAVING TO DO MONTHLY PAYMENTS ON THIS UNSAFE, UNRELIABLE CAR HAD LOTS OF NEGATIVE RIPPLE EFFECTS IN MY FAMILY'S LIFE CULMINATING IN MY DAUGHTER BEING INJURED BY WELL KNOWN DEFECTS BY FORD. IT IS MY UNDERSTANDING THAT THERE IS EVEN CLASS ACTION LAWSUITS FOR FIESTA AND FOCUS CARS BUT I TRUELY DONT KNOW HOW ANY OF THAT WORKS. MY HOPE HERE IS THAT AT A MINIMUM THESE COMPLAINS CAN HELP GET THESE DANGEROUS CARS OFF THE ROAD.

NHTSA ODI 11290773

I WAS PULLING INTO A PARKING SPOT AT APPROXIMATELY 3-5 MPH AND THE CAR SURGED FORWARD JUMPING THE CURB AND HITTING A TREE. PRIOR TO APPROACHING THE PARKING SPOT A SPEED BUMP WAS NEGOTIATED SO THE STATED MPH ARE ACCURATE AS THE SPEED BUMP WAS 25 FEET PRIOR TO THE PARKING SPOT ENTRY.

NHTSA ODI 11194432