What 1,155 owners told NHTSA about the 2017 Ford F-250 Supercab

The contact owned a 2017 Ford F-250. The contact stated while driving 22 MPH and attempting to depress the brake pedal, the brake pedal was firm and difficult to depress. The brake pedal was depressed with both feet and the vehicle started slowing down. There was no warning light illuminated. After coming to a complete stop, the contact saw smoke coming from the grill underneath the windshield wipers and the lower windshield. The contact exited the vehicle and there was fire coming from the engine compartment and entering the cabin of the vehicle. The contact exited the vehicle, ran to the neighbor’s house and grabbed the garden hose and started spraying water on the hood; however, smoke and the fire increased and the fire was too hot for the house to put out the flames. The contact called 9-1-1 for assistance and the Fire Department arrived on the scene and extinguished the Fire. The Police showed up on scene to direct traffic. There was no injuries sustained. A Police Report was filed, but the report number was not provided. The vehicle was towed to the residence. The vehicle was destroyed. The manufacturer was informed of the failure and opened a case and provided the contact with the case number. The failure mileage was approximately 190,000.

NHTSA ODI 11719482

On Tuesday, [XXX], at approximately [XXX] PM, I was driving southbound on [XXX] near Coalinga, CA, when my truck suddenly experienced a failure. I noticed smoke in the side mirror and asked my passenger to confirm. Moments later, a "Low Fuel Pressure" message appeared on the dashboard, and smoke began coming from the hood. I immediately pulled over and attempted to pop the hood, at which point flames erupted from the engine bay. The fire quickly spread, fully engulfing the vehicle within minutes. Emergency responders, including Cal-Fire and CHP, arrived on the scene. The truck was towed by Cal-State Towing Service in Huron, CA. The Fire Captain on site provided an incident card, but the full fire report is expected to take at least a week to obtain. There were no prior indications of mechanical issues before this incident, and no recent repairs or modifications to the fuel system or engine. However, I recently became aware of an ongoing NHTSA investigation into fuel leaks and fire risks in Ford Super Duty trucks equipped with the 6.7L diesel engine (TFL Truck Report). The investigation highlights a potential issue with fractures in the secondary fuel filter housing, which could lead to fuel leaks and fire hazards. Given that my truck displayed a Low Fuel Pressure warning immediately before catching fire, I strongly suspect this failure may be related to the issue under investigation. The truck is currently in tow yard storage and is available for inspection upon request. This incident posed a serious safety risk to myself, my father and others on the roadway, and I believe it warrants further examination by NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11646580

On Tues Nov 16, 2021 evening we discovered our Ford f-250 super duty diesel 6.7L on fire. Fire department was dispatched. They extinguished the fire and they determined that it was most likely the engine block heater (It was plugged in because of 0 degree temps that evening). The GFCI breaker was tripped. Upon later research, I found the NHTSA safety recall report 18v-894 dated Dec 18, 2018 found that the vehicle's engine block heater cable is susceptible to moisture accumulation and subsequent fire because of these factors: a female connector angled upwards at 45 degree or greater angle, a low mounting position in the vehicle, and an unshielded or exposed mounting location. On 5/30/2019 we took the vehicle into our local Ford service dealer because of recall #18s45 and they disabled the block heater. On Oct 28, 2019 we responded to recall 19g01and took the vehicle again into the dealer because they reported they had the fix. At that time they replaced the cord on the existing block heater. Consequently, 2 years later, our vehicle succumbed to a catastrophic total loss fire because Ford's recall solution was to simply replace the cord, not to actually address the root cause of the problem, which was the low mounting location and susceptibility to corrosion of the terminals in cold climates. Ford is not cooperating with our requests for them to help us. They advised us that they will no longer be addressing this matter, that they are not going to get involved in helping with our immediate needs (our most immediate need being transportation to and from work), and there is no need to contact them again and they will not be contacting us. Their legal department advised us to consult our insurance company for compensation. By the way, on Aug 17, 2021 we took the vehicle in for its 30,000 mile service, which included full inspection.

NHTSA ODI 11441226

TL* THE CONTACT OWNS A 2017 FORD F-250. THE CONTACT STATED THAT THERE WAS A RECALL FOR AN ENGINE BLOCK HEATER CORE. THE VEHICLE WAS TAKEN IN FOR THAT RECALL REPAIR ON 09/04/2019. THE RECALL WORK WAS DONE AT THE DEALER CAPITAL FORD WILMINGTON (4222 OLEANDER DR, WILMINGTON, NC 28403 910-799-4060). ON 07/01/20 AS THE VEHICLE WAS PLACED IN REVERSE THERE WAS DARK GRAY SMOKE COMING FROM UNDER THE HOOD. THERE WAS A FIRE COMING FROM THE BACK OF THE ENGINE THAT WAS EXTINGUISHED WITH AN EXTINGUISHER. THE CONTACT NOTICED SMOKE WAS STILL COMING FROM THE AIR FILTER ELEMENT. THE CONTACT HAD PUT OUT THE SMOLDERING FLAMES FROM THAT PART ALSO. THE VEHICLE WAS TOWED BACK TO THE DEALER. THE VEHICLE HAS BEEN THERE SINCE WITH THE DEALER SENDING PICTURES TO THE MANUFACTURER BUT THEY HAD NOT RESPONDED. THEY SUGGESTED THE CONTACT TO CALL THE MANUFACTURER BUT THEY OFFERED NO HELP IN GETTING THE REPAIRS DONE. THE DEALER HAS BEEN WAITING ON THE MANUFACTURER SINCE BUT THEY HAVE BEEN YET RESPONDED. THE VEHICLE STILL REMAINS AT THE DEALER UNREPAIRED WITH NO PROGRESS BEING MADE. THE FAILURE MILEAGE WAS 28,761. *DT*JB*DT*JB

NHTSA ODI 11348988

WHILE DRIVING ON INTERSTATE 20, EASTBOUND, MY LOW FUEL PRESSURE INDICATOR LIGHT CAME ON. I STARTED LOSING POWER AND WE PULLED OFF AT THE EXIT THAT WAS THERE. AS SOON AS WE STOPPED, THE ENGINE BAY WAS ON FIRE. IT GAVE NO INDICATION OF ODD SMELLS OR PROBLEMS.IT SEEMED TO BURN THE ENGINE COMPARTMENT COMPLETELY, ALL THE ELECTRICAL SYSTEMS, INTERIOR, POSSIBLY FIREWALL, ETC. IT SEEMS THIS IS POSSIBLY A KNOWN PROBLEM.

NHTSA ODI 11202804

TL* THE CONTACT OWNED A 2017 FORD F-250. WHILE DRIVING 50 MPH, THE VEHICLE CAUGHT FIRE AT THE BOTTOM OF THE ENGINE AND THE BRAKES FAILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED AND THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *TT CONSUMER STATED INSURANCE COMPANY DETERMINED DEFECTIVE WIRING CAUSED THE FIRE BOTH THE TRUCK AND CAMPER WERE A TOTAL LOSS. *JB

NHTSA ODI 11163691

MY WIFE AND DAUGHTER WERE TRAVELING SOUTH ON INTERSTATE 55 NORTH OF SIKESTON, MISSOURI. MY WIFE WAS DRIVING THE TRUCK. AND WAS AT THE TIME OF THE INCIDENT PASSING A SEMI-TRUCK. SHE NOTICED THE TRUCK LOST POWER IN THE ENGINE AND A LIGHT CAME ON ON THE DASH. A MESSAGE APPEARED ON THE DASH RELATING TO THE POWER LOSS. SHE WAS ABLE TO GET THE TRUCK TO THE SHOULDER SAFELY. AS SOON AS SHE STOPPED THE TRUCK, SHE NOTICED SMOKE COMING FROM UNDER THE HOOD AND TOLD OUR DAUGHTER TO GET OUT OF THE TRUCK. AS SOON AS THEY GOT TO THE TAILGATE FLAMES STARTED SHOOTING OUT OF THE TRUCK. SHE SAW THAT THE FIRE STARTED ON THE LOWER RIGHT HAND SIDE OF THE ENGINE WITH FLAMES DROPPING DOWN ABOUT ONE FOOT FROM THE FRONT PASSENGER TIRE. THIS IS THE LOCATION OF THE OIL FILTER ON THE TRUCK. THE TRUCK WAS SOON ENGULFED IN FLAMES. THIS INCIDENT HAPPENED AT APPROXIMATELY 3:30 IN THE AFTERNOON. SHE HAD THE OIL CHANGED AT THE FORD DEALERSHIP IN CAPE GIRARDEAU, MISSOURI (FORD GROVES) EARLIER THAT DAY. LUCKILY THERE WERE NO INJURIES AND ONLY PROPERTY DAMAGE RESULTING FROM THE FIRE. IF THERE HAD BEEN A CHILD IN A CHILD RESTRAINT, IT COULD HAVE BEEN TRAGIC. THE TRUCK WAS TOWED BY D & K TOWING AND STORED AT THEIR FACILITY IN SIKESTON. THE SCOTT COUNTY FIRE DEPARTMENT RESPONDED TO THE FIRE. THE TRUCK AND THOUSANDS OF DOLLARS IN PERSONAL PROPERTY WERE DESTROYED IN THE INCIDENT.

NHTSA ODI 11124149

TL* THE CONTACT OWNS A 2017 FORD F-250. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE ENGINE WAS ON FIRE. THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE WAS EXTINGUISHED BY A BYSTANDER. THE VEHICLE WAS TOWED TO CHAPEL HILLS FORD (1565 AUTO MALL LOOP, COLORADO SPRING, CO 80920, (719) 387-1099), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 25,277.

NHTSA ODI 11091402