What 1,066 owners told NHTSA about the 2017 Ford F-150 Crew Cab

The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed and upon activating the rear window defroster, she observed smoke filling the interior of the vehicle. After a visual inspection of the rear window, the contact observed the rear window lower wire cover on fire. After turning the vehicle off, the fire extinguished on its own, after which the rear window shattered. Emergency services were not called. A fire report was not filed, and no injuries were reported. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the rear defroster wiring had shorted, causing the wiring to catch fire. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 106,000.

NHTSA ODI 11552662

TL* THE CONTACT OWNS A 2017 FORD F-150. THE CONTACT STATED THAT THE VEHICLE WAS STARTED REMOTELY AND THE CONTACT SMELT BURNING PLASTIC. WHEN THE CONTACT ENTERED THE VEHICLE, THE REAR WINDOW EXPLODED BOTH OUTWARD AND INWARD WITH SOME GLASS ON THE BACKSEAT. THE CONTACT EXITED AND EXAMINED THE VEHICLE AND HE DISCONNECTED THE BATTERY AS A PRECAUTION. THE VEHICLE WAS SITTING WITH THE HOOD OPEN WAITING TO BE TOWED TO THE DEALER (HANNA MOTORS 371 HUME ST, COLLINGWOOD ON L9Y 1W5 705-445-4300). THE CONTACT LIVES IN THE US AND WAS VISITING RELATIVES IN CANADA. THE CONTACT MENTIONED JUST GETTING THE VEHICLE'S WINDOW REPAIRED BY A GLASS INSURANCE COMPANY WAS DIFFICULT AND OFFERED NO ASSISTANCE. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 54,000.

NHTSA ODI 11363364