What 1,665 owners told NHTSA about the 2017 Ford Explorer

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver's side A-pillar trim was ejected from the vehicle. The vehicle was taken to the local dealer, who informed the contact that parts to repair the vehicle under NHTSA Campaign Number: 24V031000 (STRUCTURE); were not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

NHTSA ODI 11680384

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on the driver’s side door started to detach. The vehicle was taken to an independent mechanic, where it was diagnosed that the B-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available. The dealer informed the contact that the repair would not be eligible for reimbursement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 183,000.

NHTSA ODI 11680121

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield became very loose and started to detach. The contact also stated that the B-pillar trim on both sides of the front door was loosened and had started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The vehicle was taken to the dealer, where it was determined that the A-pillar trim and B-pillar trim had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.

NHTSA ODI 11680219

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 65 MPH, the A-pillar trim detached from the driver's side of the windshield. The dealer was contacted and confirmed that there were no parts available for the repair. The dealer was unable to confirm when the parts would be available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11679762

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle, and the passenger's side windshield exterior A-pillar trim had partially detached. The vehicle was taken to a local dealer, where it was inspected; however, the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11679801

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver’s side A-pillar trims detached and flew off the vehicle. The contact stated that when the first A-pillar trim detached, the contact was frightened and believed that the vehicle had been struck. The vehicle was taken to the dealer and the contact was informed that parts were ordered, and on back order. The order date was October 2024. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that ten months waiting for the parts was an extremely long time to wait. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

NHTSA ODI 11679295

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the B-pillar trim on the passenger’s side door started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

NHTSA ODI 11678736

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and informed the contact that the part was on back order. The dealer stated the part was not expected to be available until approximately December 2025. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11678798

So for starters the visibility wipers should have a auto wiper function as in when it detects rain they will automatically come on. Well they do but they also come on at random intervals even when it’s not raining. Secondly the glove box design is horribly engineered and it falls apart by its self. My glove box flew open while driving down the road and caused me to run off the roadway with my kids in the car. Luckily my kids and I are safe and no one was hurt but something should be done about this. The tension cord that hooks to the glove box just snapped from the looks of it.

NHTSA ODI 11678875

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 70 MPH, the contact heard an abnormal clicking sound coming from the driver's side door. Upon arriving at the destination, the contact noticed that the driver's side exterior B-Pillar trim was loose. The contact used duct tape to hold the trim in place. The contact stated that prior to the failure, the driver's side exterior A-Pillar trim had also become loose, and the contact had used duct tape to hold the trim in place. The contact had received notifications of NHTSA Campaign Numbers: 25V347000(Structure) and 24V031000(Structure), which are related to the failures. The contact had been calling an unknown local dealer to check for parts availability, but had been advised that parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 89,000.

NHTSA ODI 11678462

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side A-pillar trim detached and flew off the vehicle. The contact stated that additional trim pieces had detached and flown off the vehicle. The dealer was made aware of the failure, and a mobile appointment was scheduled. The contact was informed that parts were not yet available. The contact was informed that the dealer was unsure when parts would be available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 240V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11678519

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact used tape to secure the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

NHTSA ODI 11678557

See attached document for complaint.

NHTSA ODI 11677453

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that both the driver's side and passenger's side exterior A-pillar and B-pillar trims had started to detach. The contact stated that the driver's side exterior trims had sustained more damages and could be separated from the vehicle. Additionally, the contact stated that wind was heard blowing through the pillars while driving at high speed. The dealer was contacted and confirmed that recall repair parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA ODI 11677548

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000(Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that an unknown windshield exterior A-pillar trim had detached, and the contact had glued the trim to the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11677182

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side door B-pillar trims had started to detach. The contact stated that the windshield trim was detaching from around the windshield. Additionally, the A-pillar trim had fully detached from the A-pillar. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

NHTSA ODI 11676905

The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim around the right and left of the window had detached. The passenger’s side door B-pillar trim had detached. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

NHTSA ODI 11675587

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the A-pillar trim on the driver's and passenger's sides were fractured. In addition, the contact stated while driving at an undisclosed speed, the contact's sister seated in the front passenger's seat, noticed a crack in the front windshield. The vehicle was taken to the dealer; however, the contact was informed that the parts were unavailable to repair the vehicle. In addition, the contact was referred to a windshield replacement specialist. The vehicle was taken to a windshield replacement facility and the contact was informed that the A-pillar trim needed to be replaced with the replacement of the windshield; however, the part would be replaced with aftermarket parts. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11675634

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 50 MPH, the B-pillar trim on the passenger’s side door detached and separated from the vehicle. The rear passenger’s side door B-pillar was detaching from the vehicle. The contact had secured the areas with tape. The dealer was contacted and confirmed there were no remedies available. The manufacturer was not made aware of the issues. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11675301

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the driver's side B-pillar trim had detached from the vehicle. The manufacturer was not made aware of the issues. The failure mileage was approximately 24,000. VIN tool confirms parts not available.

NHTSA ODI 11675098

The adhesive on the keyless entry door trim failed and the trim detached from the door while driving. This could have caused an accident and is a safety issue. There was no warning of any kind prior to the incident. This also caused a mechanical problem where we were unable to open the rear hatch manually or remotely. We took the SUV to be repaired at a dealer. There is currently an open recall for B-pillar trim due to adhesive failure. I contacted Ford as this is the same issue with adhesive failure on trim. They stated it was not yet a recall but they have had reports of this issue. I requested some type of compensation and told them it is a safety issue. They opted to do nothing even though they have known adhesive problems with the trim. We were fortunate that it did not cause an accident for us but needs to be addressed. I was not at all satisfied with Ford’s lack of action.

NHTSA ODI 11674844

The A-pillar trim on the vehicle flew off after being notified that there was a recall for that part. We have contacted the dealership several times about fixing it and have gotten the same response of "there are no parts available yet." The last time getting the vehicle serviced the dealership informed us that there were no open recalls on the vehicle. We checked on this website and found that there are no recalls that hove not been fixed. The vehicle has never been fixed for this and is currently missing the trim that was recalled.

NHTSA ODI 11674753

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 MPH, the driver's side B-pillar trim detached from the vehicle, causing the lift gate to fail to open. The door ajar light illuminated, and the interior lights remained on for approximately 20 - 30 minutes at a time before turning off. The vehicle was taken to the dealer, who confirmed that parts would not be available for the B-pillar trim by October; however, the dealer was uncertain. The dealer was unable to provide a fix for the A-pillar. The vehicle was not repaired. The manufacturer was not made aware of the issues. The failure mileage was approximately 111,000. VIN tool confirms parts not available.

NHTSA ODI 11673887

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 45 MPH, the passenger’s side A-pillar trim flew off the vehicle. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact took the vehicle to an independent mechanic where the part was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA ODI 11673911

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver's side B-pillar trim detached from the vehicle. The local dealer was contacted and replaced the B-pillar trim. The contact stated that on a separate occasion, while driving 55 MPH, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11673988