What 1,665 owners told NHTSA about the 2017 Ford Explorer

The B pillar trim pieces from the recall have not been fixed. They are, in fact, detached and do make noise while driving. I have called fords in the area multiple times and they do not know when they will have parts.

NHTSA ODI 11686693

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated while driving 50 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted and replaced the B-pillar trim. The contact stated that weeks later the recall notice for the B-pillar trim was received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 8,000.

NHTSA ODI 11686313

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to an unknown dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,005.

NHTSA ODI 11685664

The contact called on behalf of the owner of a 2017 Ford Explorer. The contact's son received notifications of NHTSA Campaign Number: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact's son was driving 50 MPH, and the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 116,000.

NHTSA ODI 11685801

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side B-pillar trim detached and flew off the vehicle. The contact was unaware that the passenger's side B-pillar trim had detached. A friend informed the contact that the part had fallen off the vehicle. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had enough time to produce the parts for the recall repair. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

NHTSA ODI 11685333

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and door exterior B-pillar trims had detached. The contact used tape to secure the trims. The vehicle was taken to the dealer to be inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11685117

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 70 MPH, the front driver's side door keypad ejected from the vehicle. The vehicle was taken to the local dealer, and the keypad was replaced. The contact stated that approximately four years later, the failure reoccurred. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted or notified of the failure. The failure mileage was 74,913.

NHTSA ODI 11684693

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) a year prior, and recently received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact had been calling the local dealer for a parts update for months and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the B-pillar trim on the driver's and passenger’s side was loose. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11684554

24S02 Exterior A-Pillar recall has not been remedied in a timely manner. Left A-Pillar detached while driving 75mph on highway May 2024. Debris hit my vehicle as it detached. No other vehicle was involved luckily. Right A-Pullar has been mobile since September 2024. If detaches while driving, could injure person or other property and cause me to be liable. Ford House, locally, told me there is not an official wait list for my name to be on when the part becomes available to them. They are doing “first come first serve” and advised me to call every month. I have called several times a month for over a year without any luck. Ford scheduled to remedy this and had my vehicle 7am-6pm on 11/07/24. The part was unavailable and released back to me without being fixed. The safety recall is not being resolved in a timely manner. This will likely lead to personal injury or injury to others and/or property if not resolved quicker. At this point, Ford Motors should be held liable for their failure to provide adequate safety measures for their customers. Spoke to Ford’s national customer service department and was told each location is independently owned and they cannot help me (case# [XXX]). I informed I would be filing an official complaint regarding this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11683971

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, a piece of the driver’s side B-pillar trim detached. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11683206

The contact owns a 2017 Ford Explorer. The contact stated that while driving 50 MPH, the B-pillar trim detached from the passenger’s side door. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 104,000.

NHTSA ODI 11682822

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on both sides of the front door started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

NHTSA ODI 11682923

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim on the driver's side of the windshield was detaching and was secured by tape. The failure allowed water to leak into the vehicle while raining. The driver's side B-pillar door trim had detached and needed to be secured every time the door was opened or closed. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

NHTSA ODI 11682312

See attached document for complaint.

NHTSA ODI 11682342

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger's side and driver's side windshield exterior A-pillar trims separated from the vehicle and flew off. The vehicle was taken to the local dealer to be inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.

NHTSA ODI 11682420

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted; however, the contact informed that the parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact stated that while driving 65 MPH, the front driver’s and passenger’s side A-pillar trims detached. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11682131

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 80 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. Most recently, the keyless entry failed to function as intended. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

NHTSA ODI 11682255

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at various speeds on several occasions, there was an abnormal whistling sound coming from both sides of the windshield. The vehicle was taken to a dealer, where the contact was informed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.

NHTSA ODI 11681785

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated while driving approximately 55 MPH, the driver’s B-pillar trim detached from the door and flew off into traffic, almost causing a crash. The vehicle was pulled over to the side of the road and inspected. The contact used duct taped to secure the B-pillar trim pillar. The vehicle was taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 113,716.

NHTSA ODI 11681846

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim was blown off the vehicle. The contact attempted to schedule an appointment with several dealers but was informed that parts were not yet available. The contact was not aware of the NHTSA Campaign Number: 24V031000 (Structure) during the time of the failure. The contact recently received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 155,000.

NHTSA ODI 11681885

B-Pillar trim has an open recall on it. Both pieces have broken and are now coming off of the car. The drive side b-pillar broke in half and and is being held on by the power cord for the keyless entry and duct tape. The top half of the b-pillar flew off the car while going 70 MPH down the highway. I am lucky we caught the other one coming off before it flew off and hit another vehicle. Ford refuses to fix until they have a remedy for it. This has been an open recall since May and Ford still does not have a remedy. Tried to make an appointment with a dealer and the appointment was cancelled by the dealer because they do not have a fix. The pieces are now duct taped to the car and not sure how long that will hold with the heat in Texas. The interior is also exposed by several holes that we have attempted to cover with tape. . I am also unable to roll down both windows due to the way the part has to be duct taped to the car. The adhesive has been a known problem with previous recalls issued for the same problem. Called Ford customer care and was told until there is a fix, they do not have to fix the broken parts.

NHTSA ODI 11681536

The contact owns a 2017 Ford Explorer. The contact stated that while driving 45 MPH, the passenger’s side B-pillar trim clip detached. The contact pulled over and zip-tied the trim piece to the door frame. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The contact referenced NHTSA Campaign Number: 25V347000 (STRUCTURE); as a possible cause for the failure; however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 141,000.

NHTSA ODI 11681287

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. After the repair, the contact received the recall notification. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and informed the contact that the part was available for the repair; however, the contact had to pay out of pocket. The vehicle was not repaired after the most recent failure. The contact stated that the passenger’s side A-pillar trim had become loosened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 80,000.

NHTSA ODI 11681377

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted; however, the contact was informed that parts to repair the vehicle were not yet available. The vehicle was not repaired. The manufacturer was contacted but was unable to provide a timeframe for when parts would be available. The contact had not experienced a failure.

NHTSA ODI 11680949

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had separated from the vehicle while driving, causing the vehicle to make an abnormal windy sound while driving. The vehicle was taken to the dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11680677