What 1,665 owners told NHTSA about the 2017 Ford Explorer

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the A-pillar and B-pillar trims were beginning to bubble and detach from the vehicle. The dealer was contacted and confirmed that parts for the recall repairs were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 55,000.

NHTSA ODI 11697671

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 20V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that both windshield exterior A-pillar trims had detached and hit other vehicles while driving approximately 60 MPH on different occasions, nearly causing crashes. Additionally, the contact stated that the driver's side and passenger's side door B-pillar trims had become loose. The vehicle was taken to the dealer, where it was inspected, and the contact was advised that a fee would be charged for the repairs. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000.

NHTSA ODI 11697249

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side exterior door B-Pillar trim had detached. The vehicle was taken to the dealer, where the trim was secured with tape; however, the failure recurred while driving, causing the key entry pad mounted on the B-pillar to fracture in half. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,010.

NHTSA ODI 11696300

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver’s side A-pillar trim had become loosened, and the passenger’s side B-pillar trim had separated from the vehicle. The local dealer was notified of the failure but confirmed that parts were not yet unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA ODI 11696311

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior A-pillar trim and the driver's side door exterior B-pillar trim had separated from the vehicle. The local dealer was notified of the failure but offered no assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA ODI 11696172

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 56,000.

NHTSA ODI 11695237

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud air sound coming from the front windshield. The contact was concerned that the windshield would cave in while driving. The contact stated that there was no visible evidence that the exterior A-pillar trim had detached. In addition, the contact stated that the failure was persistent, and the noise was extremely loud. The dealer was made aware of the failure; however, the contact was informed that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not available. The contact stated that the recall had been initiated for over a year, and the parts had not been made available for more than a year. The manufacturer was not made aware of the failure. The failure mileage was unknown.The VIN was not available.

NHTSA ODI 11695295

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was an issue with the phone system. The contact had not experienced a failure.

NHTSA ODI 11694917

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were rattling while driving at various speeds. The contact applied duct tape to the driver’s side and passenger’s side A-pillars. The manufacturer was made aware of the issue. The failure mileage was approximately 83,000.

NHTSA ODI 11694973

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11694811

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that the parts were not yet available. In addition, the contact was informed by the dealer that the vehicle was safe to drive. The contact received notification NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were not yet available. The contact had been waiting for approximately one year for the parts to become available. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

NHTSA ODI 11693954

We were driving and heard a loud noise but didn’t see anything hit the car. We stopped and the trim around the windshield on the passenger side had completely detached and flew off while driving.

NHTSA ODI 11692709

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11692111

The contact owns a 2017 Ford Explorer. The contact stated that on several occasions while driving at undisclosed speeds, the A-pillar trim on the driver’s and passenger’s sides of the windshield started to detach. The contact stated that while driving at an undisclosed speed, the B-pillar trim located on the passenger’s side started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

NHTSA ODI 11692120

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 70 MPH, the driver's side B-pillar trim detached from the vehicle. In addition, the keypad panel was located on the driver’s side B-pillar. The wires were exposed to the elements. In addition, the fuse to the turn signals and the fuse to the trunk gate short-circuited and failed to function as intended. The contact found the B-pillar trim on the ground and taped it to the vehicle. The vehicle was towed to the dealer. The dealer diagnosed that water had entered the keypad and short-circuited several fuses. The fuse for the turn signal and trunk gate was replaced. The contact stated that the failure persisted. The vehicle was towed to the dealer to replace the fuses. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle remained with the dealer. The contact was awaiting a response from the manufacturer. The failure mileage was 133,235.

NHTSA ODI 11691831

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that while driving 70 MPH, the driver's side door B-pillar trim where the keyless entry pad was mounted, detached and was hanging down. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

NHTSA ODI 11690919

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 70 MPH, the driver’s side exterior A-pillar trim detached from the windshield and flew off. The vehicle was taken to a dealer where it was determined that the part for the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 146,000.

NHTSA ODI 11690495

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver's side A-pillar trim detached from the vehicle and was loose. The local dealer was not contacted. The contact stated that the passenger’s side A-pillar trim was loose. Most recently, the molding on the rooftop rails became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000.

NHTSA ODI 11689784

There is no date given when the repair will be done the pillar has already flown off onto the road. I have one Haning on by 1 clip. Ford is not going to fix anything, and the car is falling apart.

NHTSA ODI 11688387

Ford refuses to provide fix for the two recalls. Been waiting over a year for the fix.

NHTSA ODI 11688513

On January 19, 2024, Ford Motor Company advised of NHTSA Recall 24V031. My vehicle is affected by this safety recall. I have been advised by Victory Ford of Kansas City, 1800 N 100th Terrace, Kansas City, KS 66111, that after repeated inquiries, repairs are still not available, nor is there an anticipated date when parts and repairs will be available to complete this safety recall. The "Important Safety Recall" notice I received indicated parts were anticipated to be available toward the latter half of 2024. If the manufacturer is required to report an incident in a timely fashion, are they also not required to perform the required remedies in a timely fashion?

NHTSA ODI 11687788

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached. The contact stated that the driver's side B-pillar trim was separating from the vehicle. The vehicle was taken to the dealer, where the failure was confirmed. The contact was informed that the driver's side B-pillar trim needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts for the recall repair were not yet available. The contact stated that the manufacturer had a year to fix the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11687812

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was repaired. The contact stated that on a separate occasion, the front driver’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the wiring for key fob and liftgate were located on the front driver’s side A-pillar. The contact stated that the liftgate failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 109,000.

NHTSA ODI 11687909

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The contact was advised to tape the remaining attached piece of the B-Pillar Trim Applique. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,100.

NHTSA ODI 11686847

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, parts of the exterior A-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The dealer provided a mobile service and arrived at the contact's residence. The vehicle was inspected; however, the contact was informed that parts were not yet available. The contact used duct tape around the front windshield. The contact stated that because of the failure, whenever it rained, water entered the interior of the vehicle. The contact stated that it was literally raining inside the vehicle. In addition, the contact stated that the electrical system goes in and out because of the water damage. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 43,000.

NHTSA ODI 11686598