What 1,665 owners told NHTSA about the 2017 Ford Explorer

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11702438

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the dashboard. The vehicle was taken to the dealer, where the contact was informed that the failure was due to an unrepaired recall. In addition, the contact was informed that the parts were not available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. In addition, the contact stated that parts had not been available for two years. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

NHTSA ODI 11702449

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and doors exterior B-pillar trims had become loose. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims and the molding at the top of the windshield. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was unknown.

NHTSA ODI 11702475

Trim on the drivers door comes off creating a traffic hazard.

NHTSA ODI 11702501

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had become loose. An unknown local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 4,000.

NHTSA ODI 11702520

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11702575

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. Several local dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that water had started to leak inside the vehicle, through the passenger’s side windshield, during heavy rain. The vehicle was not diagnosed; however, the contact linked the failure to the recall. The manufacturer was made aware of the issue. The failure mileage was 110,000.

NHTSA ODI 11702320

I am filing a complaint regarding Ford Recall 24502 / NHTSA Recall 24V031 for my 2017 Ford Police Interceptor Utility (Explorer-based). My vehicle’s A-pillar interior trim was identified as defective under this safety recall. For nearly two years, the repair has not been completed because the dealer claims the required parts are still on backorder. In that time, the A-pillar trim on my vehicle has become loose and is now detaching while driving, which creates a dangerous condition. The loose trim vibrates, moves, and could detach completely at highway speeds, posing a safety hazard to me and other drivers. Ford and the dealership have confirmed the recall but have not provided a repair, a temporary safety fix, or a loaner vehicle. I have repeatedly contacted the dealer, and they continue to tell me that Ford has not supplied the part. Because this is a federally mandated safety recall and the defect is actively creating a crash risk, I am requesting that NHTSA investigate Ford’s failure to provide parts or a remedy within a reasonable timeframe. This is an unresolved safety hazard, and Ford has not provided a solution.

NHTSA ODI 11701395

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the driver's side windshield exterior A-Pillar trim made an abnormal rattling sound. The contact stated that the failure had started over 2 years ago. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); and contacted the dealer and the manufacturer about parts availability but was informed that the part to do the recall repair was not yet available. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 74,000.

NHTSA ODI 11701404

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 100,000.

NHTSA ODI 11701407

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11701457

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached from the vehicle. The contact inspected the vehicle once at the destination and noticed that the driver’s side A-pillar trim was loose. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11701501

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that a piece of the windshield exterior A-pillar trim was loose. The vehicle was taken to the local dealer, and the contact had contacted the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that parts were not yet available to repair the vehicle. The failure mileage was approximately 38,000.

NHTSA ODI 11701513

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that the recall repair was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11701286

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the exterior A-pillar trim was detaching. The local dealer was contacted and confirmed that the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was unreachable, and the call went to a recorded voice message. The failure mileage was approximately 74,000.

NHTSA ODI 11701292

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that upon receiving the recall notifications, the contact inspected the parked vehicle and noticed that the driver's side windshield exterior A-pillar trim was loose. The contact applied double sided tape to the trim. Additionally, the contact stated that while the vehicle was parked on another occasion, the contact noticed that the driver's side door rubber gasket had split. The vehicle was taken to an unknown dealer on several occasions and the contact was advised that the parts were not yet available for the recall repairs. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11701332

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rubbers and trims surrounding the windshield were dry-rotted and were gradually peeling off and detaching from the vehicle. The dealer was notified of the failure and confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11700808

Vehicle: 2017 Ford Explorer Issue: Hood paint peeling / paint delamination Component: Exterior / Structure / Body / Paint Safety Concern: Corrosion risk and impaired visibility Description: The paint on the hood of my 2017 Ford Explorer is peeling and delaminating down to the bare aluminum, starting at the front edge and spreading across the hood. This is a known and widespread issue on 2013–2018 Ford Explorers involving defective paint adhesion on aluminum body panels. Ford previously issued TSB 17-0062 and Customer Satisfaction Program 19N01 addressing this exact problem. My vehicle is experiencing the same failure pattern described in these bulletins. The paint peels off in sheets, exposing bare metal to corrosion. This creates a safety concern because corrosion in this area can weaken the structure, and loose/chipped paint can detach while driving. Ford dealers acknowledge the issue but state that the program has expired, even though the defect continues to occur. This appears to be a manufacturing defect that affects a large number of Ford vehicles and needs further investigation and manufacturer accountability, dependability and loyalty, positivity and innovation (which happen to be FORD’s Core Values)to solve the manufacturers defect problems. Further service concerns at Michigan City Ford Dealership include: 1. Previously scheduled oil change, nobody present on the building except 1 guy at back desk down hallway watching YouTube videos, didn’t know where my key was, after searching, located my key and unaware that the oil change had not occurred until I brought it up, Ford employee asked if I would like to reschedule without apology, I declined. 2. A pillar recall: only half repaired on 11/17/2025 due to not properly ordering all parts after multiple inspections. Advisor said he would be “stealing” the parts from another customers appointment to finish A pillar recall on 11/19/2025. More time and energy cost to customer due to lack of accountability.

NHTSA ODI 11700271

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had become loose. The vehicle was taken to the dealer, where it was inspected, and the part was ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 18,000.

NHTSA ODI 11700323

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the touch pad numbers on the door that light up to indicate the time needed to unlock the door were illuminated even though the key was not being used to unlock the door. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 160,282.

NHTSA ODI 11700019

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a sound of wind coming entering the cabin of the vehicle. The contact became aware that the B-pillar trim had detached on the driver's side front door. The contact attempted to secure the trim piece with tape. The dealer was contacted, and it was confirmed that the part was not yet available. The contact spoke with another dealer, Randy Wise Ford, Inc. (968 S Ortonville Rd, Ortonville, MI 48462), who also confirmed the part was not yet available for the repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000.

NHTSA ODI 11699767

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s side and passenger's side trim pieces were fractured around the front windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11699888

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims were loose. The vehicle was taken to the dealer, where the trims were secured with black tape. The contact stated that the failure required tape to be applied to the trim pieces. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 40,000.

NHTSA ODI 11699366

Roof rail brackets (snap pieces) broke off of both left and right side and roof rails fell off of car while driving.

NHTSA ODI 11698698

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that one of the windshield exterior A-pillar trims had completely detached while the other trim was partially detached. The vehicle was taken to the dealer, where it was confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

NHTSA ODI 11698257