What 1,665 owners told NHTSA about the 2017 Ford Explorer

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11659520

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

NHTSA ODI 11659554

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side roof rack detached and flew off the vehicle. The vehicle was taken to an independent mechanic, and it was confirmed that the roof rack had detached. The contact was informed that the roof rack needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact was informed that an unknown recall repair with a similar failure was performed on the vehicle in 2021. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed the unknown recall repair was performed on the vehicle in 2021. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 103,000.

NHTSA ODI 11659582

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available. VIN tool confirms parts not available.

NHTSA ODI 11659585

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11658981

My 2017 Ford Explorer is leaking water through faulty welds in the rear hatch area. A review of many complaints online reporting the same thing shows this is a very common and repeated issue with many Ford Explorer years and has never been addressed by Ford. The complaints are all the same as water leaks in from the faulty welds and causes water to pool in the interior, especially in the spare tire well after leaking down the interior. All the complaints show a chronic weld issue and needs addressed. Notices issue last year but thought it was sunroof drains plugged. Noticed it is actually faulty cracked welds this year

NHTSA ODI 11659059

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11659091

The contact owns a 2017 Ford Explorer. The contact stated that the rear driver’s side C-pillar had started to crack. The dealer was notified of the failure, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not yet repaired. The failure mileage was approximately 29,900.

NHTSA ODI 11658166

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11658217

I am waitning for A pilar under recall over year and Ford never had that part available I check with the dealer on monthly bases they said the part never came.

NHTSA ODI 11656988

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11656581

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 60 MPH, the trim started flapping in the wind. The contact's husband used silicone to secure the trim. The contact had received the recall letter and scheduled an appointment with the dealer. The vehicle was then taken to a dealer, and while removing the silicone, the A-pillar trim was fractured. The vehicle was not repaired. The contact stated that the dealer placed duct tape on the windshield. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA ODI 11656593

Side trim with door unlock pad on it detached and blew of into the wind and almost flew into a vehicle behind me when I was Traveling down the interstate at about 70 mph, the posted speed limit. Luckily it did not strike the driver behind me but it was to close for comfort. They are put on the same way practically as the a trim that there already is a recall on.

NHTSA ODI 11655983

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield trim detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that parts were not available for the repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11655393

The contact owns a 2016 Ford Explorer. The contact's wife received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and removed the front passenger's side A-pillar trim. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 95,500.

NHTSA ODI 11655284

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 70 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact had called a local dealer, but the dealer was unable to repair the vehicle. The failure mileage was approximately 96,000. VIN tool confirms parts not available.

NHTSA ODI 11654777

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 70 MPH, the driver's side windshield exterior A-pillar trim separated and flew off the vehicle. The vehicle was taken to the dealer, where the contact was informed that the passenger's side windshield exterior A-pillar trim was also detaching. The dealer contacted the manufacturer, but the manufacturer informed the dealer that the recall parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 107,000. VIN tool confirms parts not available.

NHTSA ODI 11654794

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-Pillar trim detached. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11654846

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 75 MPH, the A-pillar trim on the windshield separated from the vehicle. There were no warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired; however, the dealer was contacted. The dealer informed the contact that parts were on backorder to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 82,200. VIN tool confirms parts not available.

NHTSA ODI 11654539

The contact owns a 2017 Ford Explorer. The contact stated that while driving in rainy weather conditions, the contact noticed that water was leaking inside the cabin through the passenger's side of the windshield, the windshield seal was deteriorating. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 162,000. VIN tool confirms parts not available.

NHTSA ODI 11654025

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 50 MPH, the vehicle started to make an abnormal flapping sound. The contact inspected the vehicle and noticed that both windshield exterior A-pillar trims had detached. The vehicle was then taken to the dealer, where adhesive tape was applied on both sides of the windshield. The dealer informed the contact that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

NHTSA ODI 11654078

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Port Orchard Ford (1215 Bay St., Port Orchard, WA 98366); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11653670

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11653132

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

NHTSA ODI 11652499

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number:  24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .

NHTSA ODI 11652293