What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

The contact owns a 2017 Ford Explorer. The contact stated that while coming to a stop, the vehicle started to idle very rough. The contact stated that the transmission also shifted hard while driving. The contact related the failure to Customer Satisfaction Program: 20N07 (Power Train). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 96,000. THE CONSUMER WAS ADVISED BY THE MANUFACTURER OF A RECALL THAT HAS SINCE EXPIRED. THE MANUFACTURER REFUSED FINANCIAL ASSISTANCE. THE CONSUMER REQUESTED TO HAVE THE RECALL REPAIR REINSTATED.

NHTSA ODI 11461291

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated a month later, while driving at an unknown speed, she started to hear a flapping noise from the roof rack. The contact took the vehicle to the local dealer, where it was diagnosed with needing the roof rack clips, push pins, and cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 69,128.

NHTSA ODI 11461376

A-Pillar exterior windshield trim became detached from the passenger side at highway speeds without warning and no prior indication of damage. This appears to be a very common issue with this generation of models based on a simple internet search, and I am shocked that Ford Motor Co. is doing nothing to resolve this. The loose piece becomes a hazard to other motor vehicle operators where it could potentially strike a vehicle causing windshield damage, startle an operator causing loss of control, or in the case of motorcycles, injure the operator. Even if it does not strike another vehicle or operator, it becomes road debris and is a safety hazard to other vehicles, and to persons attempting to retrieve it. While we were fortunate that it did not cause any further incident, the potential for a serious accident is high with this defect.

NHTSA ODI 11460232

The front windshield passenger side trim. Plastic trim flew off the windshield while driving 65 miles an hour in Tennessee on Hwy 111 near cookeville. It flew off but I was able to retrieve it from the side of the road. It could easily have hit a car behind or beside me. A flying object of any type at 65 miles an hour is dangerous. No inspection by a dealer or anyone has been done. I did get a verbal estimate of repair at 600.00 or more by a Ford dealer. They have to remove the windshield to repair it. The only warning I got was when I heard it flap once or twice and then saw it fly off. I believe the cause is due to Ford using plastic A clips and a plastic trim. 8 plastic A clips are one the windshield and then the trim pops on with a little strip of tape. All but 1 A clip is broken and a piece of the trim that attached to the A clip was still attached to the car. When you research this incident you see that it has occurred on many other vehicles and when I spoke to the Ford service center they knew exactly what I was talking about. So Ford is aware of this issue.

NHTSA ODI 11459992

The contact owned a 2017 Ford Explorer. The contact stated while driving approximately 2 - 25 MPH, there was an abnormal grinding sound coming from the rear of the vehicle. There were no warning lights illuminated on the instrument panel. The vehicle was taken to the local mechanic who diagnosed the failure as a rear axle failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 39,000.

NHTSA ODI 11459819

The contact owns a 2017 Ford Explorer. The contact stated that the front side of the roof connected to the upper center of the windshield was severely corroded. The dealer was notified of the failure and informed the contact that they could not assist unless the part was perforated. The contact stated that as the roof became perforated, the vehicle was taken back to the dealer where it was diagnosed that the roof and the windshield needed to be replaced. The dealer sent a diagnostic report with pictures to the manufacturer. The manufacturer advised that they would cover the repair of the vehicle. The vehicle was not repaired. The failure mileage was approximately 67,000.

NHTSA ODI 11459862

The contact owns a 2017 Ford Explorer. The contact stated that the brakes would squeak upon depression of the brake pedal without warning. The contact took her vehicle to an independent mechanic where it was discovered that the rear brake calipers needed replacement. The contact called the dealer where she was given the number to the company that handle vehicle warranty. The manufacturer was also notified of the failure and stated that they would not cover the cost of the repair. The vehicle was repaired. The failure mileage was 33,038.

NHTSA ODI 11458953

The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, the windshield molding on the passenger's side of the vehicle detached, flew off and hit the windshield of the vehicle behind her. There were no injuries sustained. The contact veered to the side of the road and made sure that the passenger of the other vehicle was safe; then she continued to drive to her destination. The contact stated that the windshield molding on the driver's side of the vehicle was also detaching. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 60,000.

NHTSA ODI 11456681

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11455013

I drove the suv to the store, with my kids. On the way back home , the steering wheel stop working and it was hard to steer the suv. We took it in to the dealership in inverness Ford, but they couldn't find anything wrong with the suv. Two days later it turn hard to steer again, but no codes.

NHTSA ODI 11454758

Window trim flew off while driving striking another cars windshield. Causing that driver to swerve.

NHTSA ODI 11453300

Airbag light illuminated on dash board. No airbags in vehicle working. Have taken vehicle to the dealership 7-9 times to be serviced, always told it is a sensor that is loose or a seatbelt. This was not reported on the Carfax when I got the vehicle and started shortly after. I was once told none of the airbags in the bag of the vehicle were functioning but taping the senor (under the seat) with electrical tape fixed it. So many recalls on this vehicle, too dangerous to drive with no working airbags. Also the recall on the roof racks cause my vehicle to leak when it rained, ford service told me this was not possible. never looked at the problem and after the recall was fixed (after I asked twice) the vehicle stopped leaking, now the sunroof does not work. I have contacted Ford Cooperate about these issues also and they refused to help.

NHTSA ODI 11453068

Driving on Interstate 95 at 70mph, windshield pillar on left side broke away and hit a gentleman on a motorcycle behind me in the face shield of his helmet. I pulled over to apologize profusely. Right side is loose aswell and plastic abs wiper Cowl is dry rotted and flapping making noisy whistling. Under 65K miles. It started at 45K. This is terrifying and now a eyesore. Please investigate this.

NHTSA ODI 11452932

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, the front driver’s side the keypad on the door detached from the vehicle and was hanging on by a wire. The contact stated that the liftgate ajar warning light was illuminated however, she was unable to open the liftgate. The contact took the vehicle to the local dealer and the dealer was made aware of the failure. The contact also requested that the vehicle be serviced and the recalls associated with the VIN be repaired. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11452028

Driver door “b pillar” trim 3m stripping peels off allowing trim to catch air underneath and snap in half. $300 replacement piece

NHTSA ODI 11451814

Both back doors of explorer closed at same time and back window completely shattered. It was cracked around edges and had a giant hole in it. (Husband took the photos and didn’t take one of whole window.)

NHTSA ODI 11451846

Dealer still has no parts for recall 21S32 and no ETA for such. Recall said parts would be available the latter part of the 4th quarter of 2021. Out of caution I replaced the toe links with MOOG parts at my own expense. I found the existing toe links to be rusted overall and the U bracket weld rusted and poorly executed. Pics are attached. If FORD feel this is a safety issue, then it should assure that parts are available in a timely manner. Date listed below is date I had the toe links replaced.

NHTSA ODI 11451917

The contact's wife owns a 2017 Ford Explorer. The contact stated that while his wife was driving 25 MPH, the defroster was engaged but failed to respond and the windshield became foggy. The contact's wife pulled to the side of the road and wiped the windshield. The contact stated that his wife then disengaged and reengaged the defroster however, the failure persisted. The contact stated that his wife continued to drive the vehicle and almost was involved in an accident. The contact stated that the failure had been reoccurring while the defroster was engaged and the blower motor would blow air through the vents. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 69,000.

NHTSA ODI 11451572

When I had to drive with 1 inch of snow on the road it felt like my rear end was going to come out of my car. My rear end was all over the place and has been getting worse when driving in snow and rain. This is putting my children life at risk especially since there's a recall on my vehicle and there's still no parts to fix it. I want a rental car until someone gets this issues fixed! Someone is seriously going to be injured or this problem and the recall that can't be fixed. I'm scared for my safety to even drive it in the snow or rain but I have to work. This is a huge issue and I'm not sure why this is still an ongoing issue

NHTSA ODI 11451415

The right front passenger tire fell off while driving.

NHTSA ODI 11450385

The contact owns a 2017 Ford Explorer. The contact stated that while idle with the vehicle in drive or reverse, the vehicle would shudder. The contact stated that there was a lack of full motive power upon acceleration; occasionally, while moving from a stop, the vehicle would shudder while driving. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic informed him that the failure might be due to the torque converter overheating, causing damage to the torque converter. Additionally, there was possible internal damage to the transmission. The contact was then informed of Manufacturer Communications: 10184634 (Power Train: Automatic Transmission) however, the VIN was not included. The manufacturer was contacted and informed of the failure. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 61,000.

NHTSA ODI 11449707

2 open recalls with no solution or date of resolution to be given.

NHTSA ODI 11448945

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at 50 MPH, the roof rail cover detached and separated from the vehicle. The contact was made aware of the failure by another driver. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

NHTSA ODI 11448601

I have 4 recalls on my vehicle that multiple Ford Dealerships tell me that they can not fix because of parts not being available or no remedy is available. This has been going on for almost a year now. With these recalls, I feel that my car is not safe to drive. What needs to be done.

NHTSA ODI 11447660

This vehicle is equipped with an Anti-lock brakes. On Sunday, while driving slowly through a slippery parking lot, due to ice, my brakes locked in the downward position. I was not able to get the brakes to function. This resulted in a low impact auto accident.

NHTSA ODI 11447168