What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

Gaskets on windshield are broken and moving while driving. The windshield is leaking water inside the vehicle from rain water damaged sunroof function and carpet.

NHTSA ODI 11578906

The contact owns a 2017 Ford Explorer. The contact stated that after refueling the vehicle, the fuel gauge displayed a full tank; however, the Distance To Empty indicator was incorrect. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump monitor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,800.

NHTSA ODI 11578963

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side keypad exterior trim detached from the vehicle. The vehicle was taken to the dealer, who did not diagnose the failure but was able to repair the vehicle. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

NHTSA ODI 11578923

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 30 MPH, there was a whistling sound coming through the exterior windshield A-pillar trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the dealer was contacted and confirmed that the remedy was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

NHTSA ODI 11578770

The contact owns a 2017 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, he became aware that the center screen failed to display a rearview, potentially compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 140,000.

NHTSA ODI 11578506

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.

NHTSA ODI 11578255

in 2019 with 55,000 miles on my 2017 Ford Explorer limited the screen which displays the front and rear cameras stopped working. after taking in for repair we had to replace the APIM module. then last week our 2018 Ford fusion with 35,000 miles had the same part fail. upon further research it appears that there are alot of Fords that have had the same problem. I'm filing this complaint because I believe Ford should be held responsible for making faulty parts.

NHTSA ODI 11577976

While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the seal. It appears to be loosening on both driver and passenger sides but more on the driver side of the windshield.

NHTSA ODI 11578051

I was driving on the highway at around 60 mph, I accelerated to pass a car and then the "power" just cut off. The check engine light came on and having my foot on the gas did nothing and the car began to decelerate. Then it started to cycle between kicking in and cutting off for a few seconds, as if it was "catching". Then as I moved over towards the shoulder for safety it resumed normal operation.

NHTSA ODI 11577632

The contact's husband owns a 2017 Ford Explorer. The contact stated that while her husband driving at approximately 50 MPH, he observed a part flapping. The vehicle was taken to an independent dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.

NHTSA ODI 11577634

My transmission went out at 70k miles. Ford told me it was the engine causing the transmission to seize but since they didn’t have an official recall on it, they wouldn’t fix it. It cost me 5k to fix and they had to get 3 different transmissions from ford because the first two were defective. I was out of a car for 8 months

NHTSA ODI 11577467

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11577057

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11576887

The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic to be diagnosed. The contact was informed that the coils and spark plugs were damaged and needed to be replaced. The vehicle was then taken to a dealer where a diagnostic was performed; the diagnostic test showed that coolant had leaked into cylinder #3. The manufacturer was notified of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 54,186.

NHTSA ODI 11576546

- Transmission/torque convertor has and is failing. Results in lack of acceleration during launch, sluggish vehicle operation and shudder - Known issue with this make/model/year of vehicle. Failure of the above began at 40,000 some miles and is presently not driveable at only 67,000 miles without an $8-$10,000 repair for a new transmission. - Confirmed with dealer the above issue and is in writing and submitted Case #CAS-47518676-K5Y6Y7 with Ford directly. Located letter sent to dealerships regarding this very issue dated 10/2020. - Vehicle has not been in any accidents, but am receiving a "warning" light indicating failure.

NHTSA ODI 11576723

safety recall notice: 24S02/Nhtsa Recall 24V031 exterior A pillar trim part that detaches while driving can create a road hazard for driver and other road users, increasing the risk of a crash. The passenger trim flew off and hit windshield and car while driving on freeway (I-15 near Calico, CA). Driver's side trim is loose and rubber is cracked holding it on. Windshield has bubbles and cracks in it since trim came off.

NHTSA ODI 11576398

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Programs: 20B27 and 20N07. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.

NHTSA ODI 11576205

The contact owns a 2017 Ford Explorer. The contact stated that the passenger's side front door clips needed to be replaced. While having the car washed, the contact was informed that the exterior top windshield trim was extremely sharp. Additionally, the exterior trim was loose. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 50,000.

NHTSA ODI 11575937

The A trim pillar piece described in NHTSA recall 24VO31 flew off at highway speed. The B pillar trim piece flew off striking the side of the car causing a dent.

NHTSA ODI 11576028

Air bag light came on the dash board Headed to dealer to see why Code B141C Cost to repair the problem was very high not covered by warranty The problem seems to me a poor design. Because of this weak design I feel this puts passengers in danger.

NHTSA ODI 11575483

On Friday March 1, 2024 approximately 10:30pm. My SUV caught on fire while parked and off.

NHTSA ODI 11575497

The contact owns a 2017 Ford Explorer. The contact stated that the exterior trims on the front passenger's side and the front driver's side windows were detaching. Additionally, the contact stated that while his wife was driving 75 MPH, the vehicle started shuddering and lost motive power. The contact's wife veered to the side of the road. The check engine warning light was illuminated. The contact stated that his wife was able to restart the vehicle and drove to the nearby residence. The vehicle was taken to the dealer, where it was diagnosed that the water pump had failed, and the front engine mount had collapsed. The dealer determined that the water pump needed to be replaced and the front engine mount needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.

NHTSA ODI 11574884

Since owning vehicle with around 60k, 2 serpentine belts have been replaced, high pressure hose replaced, water pump is now failing. Looking online, this vehicle has been plagued with issues and no recalls? A failing water pump from 2011 models on? Not sure how a car can have over $10k in problems and no recalls.

NHTSA ODI 11574408

Head gasket failure allowing coolant to leak into cylinder 1. Starts rough, but could result in lost of power or engine failure while driving. Ford dealer has confirmed the issue and said this shouldn't happen to a car with only 77,500 miles on it (2017 Ford Explorer XLT 4WD 2.3L Ecoboost 4 cyl. engine). Have to repair or replace engine depending upon the extend of damage.

NHTSA ODI 11574588

Our Explorer, experienced this in June of 2022. My daughter had just graduated college and we were moving some of her stuff back home 350 miles away. The Driver side area where the codes are put into to unlock the door if locked out, fell off and was hanging while we were driving on the freeway. We had to exit the freeway and my husband had to buy duck tape to tape it up. Our hatchback would not work as well as some of the other electrical things. I refused to drive it the rest of the way home, and we switched cars. It did cause electrical to go out throughout the car, intermittently. My husband had to buy the part online and replace it. The passenger side is going to fall off also, I noticed while washing it. So yes we need this done, asap. And we had to incur charges for having to replace the other one. There were warning lights for electrical, not working. I cannot remember what they were.

NHTSA ODI 11574351