What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 70 MPH, the front driver’s side windshield trim detached from the vehicle. The contact took the vehicle to the dealer and the contact was informed that the trims and the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.

NHTSA ODI 11593611

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was overheating, and the A/C was blowing hot air. The contact also stated that the vehicle started losing motive power. The contact pulled the vehicle to the side of the road. The vehicle was towed to the residence and was diagnosed by an independent mechanic who found a failure with the water pump, which affected the engine. The vehicle was not repaired. The manufacturer was made aware of the failure; however, informed the contact that the vehicle was no longer under Warranty. The contact related the failure with an unknown recall. The failure mileage was approximately 103,000.

NHTSA ODI 11592858

Headlight went out due to water intrusion on plug and module.

NHTSA ODI 11592727

The contact owns a 2017 Ford Explorer. The contact stated that the driver's side front door entry keypad molding trim had detached. The contact stated that there was air coming through the unsealed area. The vehicle was taken to the dealer where it was diagnosed with a detached non-repairable entry keypad molding trim. The contact was informed that the driver's side front door entry keypad molding trim needed to be replaced. The vehicle was not repaired. The contact was advised that the repair was not eligible to be covered under warranty. The contact stated that the failure had previously occurred two times and the door trim was replaced. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11592623

The contact owns a 2017 Ford Explorer. The contact stated that while driving on several occasions, there was a squeaking sound coming from the tires. The vehicle was taken to a dealer where it was observed that the steering wheel had seized and failed to move. The vehicle was diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced, but the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.

NHTSA ODI 11592095

The APIM (Accessory Prodical Interface Module) component failed. This controls the touch screen, navigation system, phone/bluetooth call acceptance and other application. So while driving I had no or inaccurate navigation. The vehicle is in the shop now to replace the APIM. It has not been inspected as far as I know. I had the problem in June 2023, the dealer said it was a software issue so they updated the software. May 29, 2024 it did the same thing now it is the APIM. But there was a note on the repair report from June 2023 that This statement tells me that it was the APIM in June 2023 the "APIM was slow/laggy, however normal operation after little warm up at this time". In June the vehicle was under an extentened warranty, it as expired so If they had repair it in June like they should have the warranty would have covered it.

NHTSA ODI 11591802

FUEL TANK LEAK. Heavy odor of gasoline when tank full. Independent mechanic checked for cause and observed residue around the tank where gasoline had escaped from top of tank. Ford Dealership did a diagnosis and subsequent repair, finding that gasket, on top of the tank at the sending unit/fuel pump had cracked, allowing gasoline and fumes to escape. The position is in immediate proximity of the vehicle exhaust pipes. - Repaired by Ford Dealership as an absolute necessity for safety, to avoid a potential fire from gasoline dripping on exhaust pipes either while in motion or parked.

NHTSA ODI 11591514

The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.

NHTSA ODI 11591011

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

NHTSA ODI 11591132

Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.

NHTSA ODI 11591146

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact stated that there was a whistling sound coming from the windshield while driving. The contact used tape to cover the area of the missing A-pillar trim to prevent the whistling sound or any other possible failures. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,950.

NHTSA ODI 11590168

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated there was water leaking into the vehicle on the front driver's and the passenger’s side floorboards. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the water was entering through the front driver's side and the passenger's side windshield A-pillars. The dealer related the failure to the recall. Additionally, the dealer determined that water was also leaking through the cowl, and the cowl needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

NHTSA ODI 11589609

The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the A-pillar trim detached from the passenger’s side windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unavailable. VIN tool confirms parts not available.

NHTSA ODI 11589047

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar applique trim detached from the vehicle. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

NHTSA ODI 11589064

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the B-Pillar keyless entry panel flew off the vehicle. The contact reached out of the driver's side window and felt exposed wires where the keypad was located. Additionally, the liftgate sensor illuminated, but the liftgate failed to raise up. The vehicle was steered to the side of the road where the contact was observed peeling around the keypad. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11588946

The torque convertor is bad, causing my vehicle not to accelerate properly, especially when going uphill and until reaching a sustained speed. It also shudders while at a sustained speed and jerks when going in reverse. Recently, while accelerating onto the highway (from 30mph to 60+ mph) I was almost rear ended due to the vehicle shifting hard and not accelerated at the rate of speed expected. This happens often, but I'm typically able to compensate for it. This time, I was unable to and it almost caused an accident with my 2 minor children in the back seat. I have taken it to my local Ford Service Center. They know that the issue is caused by degraded torque convertor function. Ford issued Customer Satisfaction Program 20B27 and 20N07 previously but is no longer honoring the program- leaving many of us with no resolution. I never received notice of this program, nor was it listed in Oasis for my vehicle (per my service center). Because this was not listed in Oasis, and it doesn't throw any codes when assessed, the problem with the transmission was dismissed a year ago when it wasn't as severe. This is a safety hazard and the NHTSA needs to step in and force Ford to either reopen Customer Satisfaction Program 20B27 and 20N07 or issue a recall.

NHTSA ODI 11588380

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior B-pillar trim on the driver's side detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The local dealer was contacted; however, the contact was informed that there were no open recalls related to the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.

NHTSA ODI 11588418

Took a trip and the torque converter went out while driving down the interstate. Got off at an exit and as soon as we stopped the whole car starting shaking, you could feel it and hear it through the whole car, could see the hood shaking. Pulled into a parking lot thinking the car might cool down and it would be fine again. It did not stop, it has progressively sounded worse, only if the car is idling while in drive or reverse. Had a Ford certified mechanic look at the vehicle and he immediately said it was the torque converter, and that there is a TSB for this problem. TSB 20-2271

NHTSA ODI 11588533

The contact owns a 2017 Ford Explorer. The contact stated that the air conditioner system blew out hot air when activated. As a result, the children in the vehicle felt overwhelmed by the impact of the heat while driving in hot weather conditions. The contact mentioned living in a hot climate state. The vehicle was taken to a local dealer where it was diagnosed that the A/C condenser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

NHTSA ODI 11588556

The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim detached and flew off the vehicle. The contact also stated due to the failure, water was leaking into the vehicle during inclement weather. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.

NHTSA ODI 11588116

The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim became loosened. The contact attempted to snap the trim down, but the trim remained loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

NHTSA ODI 11587813

The contact’s sister owns a 2017 Ford Explorer. The contact stated that his sister received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at speeds over 15 MPH, he observed a high-pitched whistling noise emanating from the front windshield. Additionally, the contact stated that the driver's side A-pillar was loose. The vehicle was taken to a dealer where it was diagnosed that the driver's side A-pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11587434

The contact owns a 2017 Ford Explorer. The contact stated while driving 75 MPH, the A-pillar began to detach from both sides of the windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11587148

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the contact heard wind coming from the windshield. Additionally, the contact became aware that the front windshield trim panel had detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirm parts not available.

NHTSA ODI 11587233

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the driver's side trim panel detached and made a loud sound. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 139,996. VIN tool confirms parts not available.

NHTSA ODI 11586121