What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

Pieces of the windshield trim have flown off while driving. The keyless entry door panel is loose and vibrates while driving. Others have said theirs has come off the vehicle while driving. Will be contacting the dealership. Absolutely no warning for this.

NHTSA ODI 11435182

All of the plastic trim around my car including the both my passenger and driver side windshield trim molding pieces on the exterior of the car are coming very loose. I'm worried it may become dangerous if they fly off while driving.

NHTSA ODI 11433537

The contact owns a 2017 Ford Explorer. The contact stated that all four doors were corroded. The vehicle was taken to the local dealer and the mechanic diagnosed that the door pillars were rusted and were not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 55,895.

NHTSA ODI 11433017

Passenger side window trim molding detached while driving on highway. No previous issue with it being loose and no previous problems with trim. If there had been traffic behind or to the side, it could have caused damage to another's vehicle, injury to a person, or caused an accident. I directly went to a Ford dealer. I was told by service person that it is a known issue. I paid for the parts (one on order, as they no longer had all the parts in stock due to replacing other moldings) and was told that I would also have to pay for the installation (separate charge). Upon doing research on the internet I found that this is a known issue to Ford and has been listed for different years the Explorer has been made with this trim molding. If I had known of this issue I would not have purchased the vehicle and would have notified my parents when they purchased their 2016 Explorer. My previous Explorer (2013) did not have this trim and we were all very happy with it.

NHTSA ODI 11429444

Trim pieces flying off while driving down highway. Keyless entry trim flew off while driving.

NHTSA ODI 11426389

The contact owns a 2017 FORD Explorer. The contact received a recall notification for NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ODI 11424636

A Pillar trim broke and flew off. This happened on both sides of the windshield. Passenger side hit windshield and ejected over vehicle. Drivers side slammed to drivers door window then continued on behind vehicle. If window had been open the sharp edges plastic would have hit driver. Motorcycles or convertibles behind vehicle may also be in danger.

NHTSA ODI 11424268

While driving on a public road at approximately 55 mph the passenger side windshield trim piece flew off of my car. Fortunately, the piece did not strike any other vehicles on the road. I am now concerned that the driver's side windshield trim will also fly off while I am driving. At this time, Ford does not have a safety recall for this item. I have received a recall notice for another item. The notice indicates, "On your vehicle, it may be possible for the roof rail covers to become loose or detach from the vehicle". I scheduled an appointment to have this repaired but the service technician told me that they are not able to resolve the issue at this time. Apparently the initial "fix" did not work and Ford is trying to find another solution. These removable parts are a huge safety risk for everyone on the road. A recall and permanent solution is required to keep motorist safe. Thank you.

NHTSA ODI 11423503

THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. PLASTIC MOLDING AT THE DOORS IS BE MELTING AND WARPING IN SEVERAL AREAS.

NHTSA ODI 11421626

Multiple pieces of trim flying off vehicle. As of 6/10, pieces have blown off in the last couple weeks while driving down highway.

NHTSA ODI 11420502

Roof rail came off on drivers side, passenger side is rattling and I'm worried it's going to come off while I'm driving and cause an accident.

NHTSA ODI 11419146

We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from—roof rack, something under hood, trim pieces, windshield support areas?—but we’re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.

NHTSA ODI 11419190

The contact owns a 2017 Ford Explorer. The contact stated while driving 55 mph, the molding along with the passenger’s side windshield and roof detached without incident or impact. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 44,500.

NHTSA ODI 11418475

THE DOOR DOOR KEYLESS ENTRY PAD BROKE OFF AND FLEW FROM THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. NO PRIOR DAMAGE TO THE KEYPAD/DOOR TRIM PRIOR TO THIS OCCURRING. UPON INSPECTION THE PASSENGER DOOR TRIM (WITHOUT THE KEYPAD) ALSO SEEMS TO BE "LOOSE" AT THE TOP, POTENTIALLY HAVING IT FLY OFF DURING NORMAL USE OF THE VEHICLE. DEALER SAID THAT A RECALL WAS IN PLACE FOR THE DRIVERS SIDE BUT THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. ALTHOUGH, ALL DESCRIPTIONS I COULD FIND SEEM TO HAVE INCLUDED EXACTLY WHAT HAPPENED TO MY VEHICLE.

NHTSA ODI 11416003

I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?

NHTSA ODI 11414953

THE TRIM MOLDING IS COMING OFF THE DRIVERS SIDE DOOR AT THE TOP ABOVE THE ELECTRONIC KEYLESS ENTRY TOUCH PAD. AT HIGHWAY SPEEDS IT MAKE A NOISE THAT I CAN HEAR AS I AM DRIVING. I AM AFRAID THAT IT WILL BREAK OFF AND FLY LOOSE IMPACTING ANOTHER VEHICLE.

NHTSA ODI 11406865

THE TRIM ON THE PASSENGER SIDE OF THE WINDSHIELD FLEW OFF ON THE HIGHWAY. LUCKILY, IT CRASH INTO IN THE SHOULDER AND CRUMBLED INTO A MILLION PIECES. THE DRIVERS SIDE TRIM ALSO APPEARS TO BE LOOSE. IT WASN'T PARTICULARLY WINDY THIS DAY AND I WAS TRAVELLING AT NORMAL HIGHWAY SPEEDS (70-75MPH).

NHTSA ODI 11400160

THE ADHESIVE HOLDING ON THE PANEL COVERING ON THE DRIVER DOOR FAILED. THIS HAPPENED WHILE TRAVELING ON THE HIGHWAY THE PANEL PRIED LOOSE AND FLAPPED AGAINST THE CAR, CRACKING AND SENDING A CHUNK OF THE PLASTIC COVERING BEHIND INTO TRAFFIC. THIS COULD HAVE HIT A MOTORCYCLIST OR OTHER VEHICLE AND BEEN VERY DANGEROUS. I KNOW THIS CAR HAS ANOTHER RECALL FOR THE ADHESIVE FAILING ON THE ROOF COVERINGS. THIS FAILURE SHOULD ALSO BE FIXED. THE CAR IS A 2017 SO NOT THAT OLD.

NHTSA ODI 11399317

DEALER SERVICED MY ROOF RACK 12 DIFFERENT TIME BECAUSE THE COVER WHICH IS APPROXIMATELY 5 FEET LONG HAS BECOME LOOSE 12 SEPARATE OCCASIONS. THE MOST RECENT ISSUE WAS THE COMPLETE COVER BLEW OFF THE TOP OF THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLES TRAILING ME TOOK EVASIVE MANEUVERS TO AVOID BEING STRUCK BY THE ROOF RACK COVER. I TOOK THE VEHICLE TO THE DEALER AND THEY ORDERED NEW PARTS AGAIN WHICH ARE UNDER RECALL BY FORD. THE ISSUE NOW IS I'M DRIVING THE VEHICLE THAT CURRENTLY HAS A LOUD WHISTLING NOISE THAT STARTS AT 50 MPH AND BECOME SO LOUD IT IS A DISTRACTION ABOVE 60MPH. I CANNOT SAFELY DRIVE THE VEHICLE ON THE INTERSTATE BECAUSE OF THE MISSING ROOF RACK COVER. THE DEALER SAID THEY ARE STILL WEEKS AWAY FROM RECEIVING THE BACK ORDERED PARTS. WHILE AT THE DEALER I OBSERVED FOUR OTHER FORD EXPLORERS IN THE SERVICE BAY, ALL FOR ROOF RACK SERVICE. THE DEALER INFORMED ME THAT THEY AVERAGE 8 SERVICE CALLS A DAY FOR THIS ISSUE WITH SEVERAL A WEEK MISSING THE ROOF RACK COVER FROM BEING BLOWN OFF THE VEHICLE WHILE THE VEHICLE WAS IN MOTION. FORD IS OFFERING ME A BUY BACK ON MY VEHICLE, HOWEVER THEY HAVE NOT PROVIDED THE OFFER IN THE TIME FRAME THEY COMMITTED TO. NOTE, I AM FOND OF FORDS, I OWN THREE OF THEM HOWEVER THIS IS AN EXTREME SAFETY ISSUE. I'M RETIRED FROM LAW ENFORCEMENT AND WAS A CERTIFIED CRASH RECONSTRUCTIONIST. I FORESEE VEHICLE CRASHES OCCURRING AS A RESULT OF THIS ISSUE WITH PARTS FALLING OFF THIS YEAR AND MAKE OF FORD VEHICLE (2017 EXPLORER)*DT*DT*JB*JB*DT*DT*DT*JB*DT CONSUMER STATED PASSENGER SIDE CAME OFF.*JB*JB

NHTSA ODI 11399341

USED MY REMOTE START AS USUAL, PULLED OUT OF MY DRIVEWAY AND AT THE END OF MY STREET I HEARD MY BACK WINDOW BURST. IT LOOKS AS IF IT'S EXPLODED FROM THE INSIDE, AS THE WINDOW IS BOWED OUTWARD.

NHTSA ODI 11396533

THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. I HAVE HAD THEM CHECKED BY THE DEALER AND THERE IS NO RECALL FOR THEM.

NHTSA ODI 11396036

THE HOUSING FOR THE ANTENNAS AND GPS ON THE TOP OF THE EXPLORER CAME OFF WHILE DRIVING. TWO DIFFERENT FORD SERVICE TECHS SAID THAT IS A KNOWN PROBLEM. WE WILL NOW BE OUT OF POCKET $650 FOR A PROBLEM THEY KNOW ABOUT.

NHTSA ODI 11396046

PLASTIC WINDSHIELD MOLDING ON DRIVER AND PASSENGER SIDE ARE PULLING AWAY FROM THE WINDSHIELD AND ARE NOW LOOSE. ROOF RAILS HAVE STARTED TO PULL AWAY FROM THE ROOF AND ARE WARPING ALONG THE EDGES. THE ROOF RAILS WERE REPLACED WITHIN A MONTH OF ORIGINAL PURCHASE FOR THE SAME ISSUE. PLASTIC MOLDING AT THE DOORS APPEARS TO BE MELTING AND WARPING IN SEVERAL AREAS.

NHTSA ODI 11388645

PAINT IN FRONT OF ROOF STARTED BUBBLING DO TO CORROSION FORMING UNDER THE PAINT. FORD WONT COVER IT BECAUSE IT NEEDS TO HAVE A HOLE FOR THEM TO COVER IT.

NHTSA ODI 11387621

I WAS ON MY WAY HOME AND THE ROOF RACK BROKE AND FLEW OFF MY CAR WHILE I WAS DRIVING DOWN THE HIGHWAY AND ALMOST HITTING THE CAR BEHIND ME. THE CAR HAS 31,998 MILES ON IT

NHTSA ODI 11385022