What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the roof rail cover detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

NHTSA ODI 11605978

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact observed dry rot and cracks in the rubber seal around the perimeter of the windshield. Additionally, there were big chunks of the seal missing. The vehicle was taken to an independent mechanic but was not diagnosed. The contact believed that the failure was associated with NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was notified of the failure. The failure mileage was 24,000.

NHTSA ODI 11605098

There's an open recall, I am not sure this is part of it. This part is falling off LH Door Entry Keypad Pillar and the RH Door Entry fell off while driving and I had to get it replaced. The paint of the hood is also bubbling up and chipping. I thought it was just wear. My step father has a 2016 version and he hardly dives it and it is happening to his too.

NHTSA ODI 11605032

The winshield side moulding is coming off. I got a letter and went to the dealer. They said they couldn’t do anything about it. The left side molding is almost coming off.

NHTSA ODI 11604389

The contact owns a 2017 Ford Explorer. The contact stated that the keypad and trim detached while driving at approximately 70 MPH. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V44000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

NHTSA ODI 11603830

The illuminated B Pillar molding strip is coming off on the driver’s side. It’s half out. The B Pillar molding on the passenger side has started to come loose. These strips could detach on the highway and cause an accident. They should be included in recall 21532 and NHTSA RECALL 21V537

NHTSA ODI 11603626

The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, the passenger’s side A-Pillar trim detached and flew onto the roadway. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

NHTSA ODI 11603369

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

NHTSA ODI 11603241

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 10 MPH and coming to a complete stop, the passenger's side windshield exterior A-pillar trim separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,679. VIN tool confirms parts not available.

NHTSA ODI 11602277

Happen Feb.28/2024.windsheild part flew off my suv/hitting side my suv panel on door also loose. Could have hit another car. HWY 321 South 2 lane Hwy. Have called 3 times. Have been to dealership 3 times. C Ford. Keep telling me they have not received parts to fix. 5 mons. Still driving / With exposed around windsheild/ door panel doing same.

NHTSA ODI 11601780

The Driver Door Trim with Keyless entry pad is loose and may fall off causing damage to other vehicles while driving and will damage the electric keyless entry system.

NHTSA ODI 11601514

The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the front driver’s side door keypad fractured in half leaving the wires exposed. No warning lights were illuminated. The dealer was made aware of the failure but confirmed that the parts to fix the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.

NHTSA ODI 11600845

The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

NHTSA ODI 11600859

The contact's father owns a 2017 Ford Explorer. The contact’s father received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim was loose upon inspection but had not detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

NHTSA ODI 11599302

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the passenger's side front windshield trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

NHTSA ODI 11598675

While driving down the highway at high speed the EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT flew off my vehicle.

NHTSA ODI 11598372

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim started detaching from the vehicle, and there was moisturize entering the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

NHTSA ODI 11597917

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-Pillar trim had started detaching from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11597938

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving 35 MPH, the front passenger’s side A-pillar trim detached and flew onto the road. The contact stated that her husband was able to pull over and retrieve the A-pillar trim. In addition, the contact stated that air was leaking into the vehicle from the front passenger’s side windshield. The contact stated that the A-pillar trim was temporarily repaired and clipped back in place. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

NHTSA ODI 11595703

The contact owns a 2017 Ford Explorer. The contact stated that the seals on the driver’s and passenger’s sides of the front windshield had deteriorated. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

NHTSA ODI 11595502

The contact owns a 2017 Ford Explorer. The contact stated that the windshield rubber and trim cracked and detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available.

NHTSA ODI 11595510

The contact owns a 2017 Ford Explorer. The contact stated while driving 55 MPH, the A-pillar trims detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000. VIN tool confirms parts not available.

NHTSA ODI 11595006

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that there was water entering the vehicle from the passenger's side to the middle lower side of the windshield. The contact stated that the failure occurred while the vehicle was in the rain or at the car wash. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA ODI 11595058

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar applique trim detached from the vehicle and struck the vehicle behind. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.

NHTSA ODI 11595068

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, she noticed that the A-pillar trim was detaching from the vehicle. The contact stated that the failure had gotten worse. The vehicle was taken to a local dealer where the contact was advised that the parts for the repair under NHTSA Campaign Number: 24V031000 (Structure) were not yet available, and that she would have to pay out-of-pocket for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11594477