What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11653132

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

NHTSA ODI 11652499

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number:  24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .

NHTSA ODI 11652293

The a-pillar trim came off while driving down [XXX] in Florida. The rubber gasket around the windshield also came off with the trim. This occurred in June 2024. Over a year after the recall Ford still does not have a solution to repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11652071

The contact owns a 2017 Ford Explorer. The contact stated that while driving 65 MPH, the vehicle made an abnormal beeping sound, the cabin lights illuminated unintendedly, and the message "Tailgate Ajar" was displayed. The contact decelerated and pulled over to the side of the road. The contact resumed driving; however, the failure persisted. The contact then became aware that the front driver's side door exterior keypad trim had detached and had fractured into two pieces, causing damage to the keypad wiring system. The vehicle was taken to the dealer, where it was determined that the keypad needed to be replaced. The contact purchased the part from the manufacturer's website, and the vehicle was taken to the dealer, where the part was installed; however, the failure recurred while driving. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

NHTSA ODI 11651696

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving 20 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contracted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11650837

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim detached. The local dealer was contacted, and the vehicle was repaired at the owner’s expense. The contact stated that shortly after the repair, the passenger’s side A-pillar trim detached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA ODI 11650552

Ford has failed to fix recall for over a year in which side Pilar’s can detach from side of vehicle causing unsafe driving conditions or damage to other vehicles. I have called ford several times over the past year and they don’t have parts to fix the issue and keep advising its months out.

NHTSA ODI 11650340

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11649762

Driving down the highway and my A pillar trim detached from my driver side frame.also ripped off my leather stripping to my windshield ( I was told in November they would try and get this fixed before this happened it is now the end of March.) This recall was in January 24 of 2024.

NHTSA ODI 11649470

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11648944

The contact owns a 2017 Ford Explorer. The contact stated that while driving 35 MPH, there was an abnormal tapping sound coming from the roof of the vehicle. After a visual inspection, the contact observed that the front portion of the roof rack had detached. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the roof rack retention pins. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V316000 (Structure); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 69,000.

NHTSA ODI 11648996

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that moisture was leaking inside the vehicle from the front passenger’s side A-pillar trim. The contact's boyfriend attempted to tape the A-pillar trim where the moisture was entering the vehicle; however, moisture continued entering the vehicle. Recently, the contact stated that while driving 70 MPH, the driver's side A-pillar trim detached from the vehicle into the grass. The local dealer was made aware of the issue and placed the contact on a waiting list. The dealer stated that only a limited amount of parts were being received from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11648998

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11648868

Recall information stated repair/parts would be available later 2024. It is now March 2025, my A-pillars are not being held on all the way and need to be replaced before a safety violation happens. I can’t even take my vehicle through a car wash in fear they will be ripped out.

NHTSA ODI 11648548

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had detached and were vibrating significantly while driving, causing the contact to be distracted. The vehicle was taken to the dealer, where it was inspected, but the dealer informed the contact that the recall parts were on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.

NHTSA ODI 11648059

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 55 MPH, there was a loud thud striking the roof of the vehicle. When the contact returned to the residence, the contact noticed that the thud was coming from the trim on the passenger’s side of the windshield that detached, and the metal frame was exposed. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 43,000. VIN tool confirms parts not available.

NHTSA ODI 11647898

The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.

NHTSA ODI 11647645

I am the owner of a 2017 Ford Explorer that has a safety recall notice I received exactly ONE YEAR AGO TODAY! With this said, my A-pillar applique trim clip attachment was not properly engaged due to improper assembly! IF, this is the case, my A-pillar trim lasted for 6 years before it became detached and flew off and almost hit a vehicle behind me! They flashed their lights and pulled me over and told me that they were almost hit by something that flew off my vehicle! SO, why can't the same A-pillar trim be replaced and why can't I be reimbursed??? After many, many, many, many contacts with the dealership, and again and again and again they told me that the part is STILL NOT AVAILABLE! The original contact/notice from FORD was in February 2024 and month to month after that up until now and the part is STILL NOT.AVAILABLE! , 'I paid a lot of money for this vehicle and up until ·now have had no complaints. But now I have thought about trading it in ·but without my recall being replaced I have no choice but to wait. After my last contact with the dealership, I was told I can pay for the replacement, but FORD WILL NOT REIMBURSE ME! THERE IS NO EXCUSE FOR THIS AND I WAS TOLD AND MISINFORMED ABOUT THE PARTS BEING AVAILABLE TOWARD THE LATTER HALF OF 2024. I AM HAVING DIFFICULTY GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME (OVERY A YEAR) AND WITHOUT A CHARGE AND EXPECT THIS ADMINISTRATION TO DO SOMETHING IMMIDEATLY AND MAKE NOTE THAT I AM A VERY UNHAPPY FORD CUSTOMER DUE TO THE MISHANDLING OF THIS CLAIM!

NHTSA ODI 11647574

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

NHTSA ODI 11647435

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11647379

The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.

NHTSA ODI 11647404

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was taken to the dealer and the windshield trim was removed. The contact was informed that parts to perform the recall repair would be available within two weeks. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11647445

When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200.00. After getting the recall I called them several times to get the other side replaced to keep this from happening again but never was responded back to. I finally reported this to Administrator, National Highway Traffic Safety Administration on !0/18/24 claim number 11620594 but they never did anything about it. Please respond so I can have this recall taken care of!

NHTSA ODI 11646904

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11646947