What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

The windshield trim is unattaching piece by piece. There is been a recall issued in January 2024. The dealership still does not have parts to make the repair over a year later. Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available

NHTSA ODI 11676659

This recall has been out for over a year and a half and I still do not have parts. It is LOUD in my car. At what point, can I get it fixed myself and charge it back to ford? thank you

NHTSA ODI 11676683

The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was 52,590.

NHTSA ODI 11676807

The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim around the right and left of the window had detached. The passenger’s side door B-pillar trim had detached. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

NHTSA ODI 11675587

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the A-pillar trim on the driver's and passenger's sides were fractured. In addition, the contact stated while driving at an undisclosed speed, the contact's sister seated in the front passenger's seat, noticed a crack in the front windshield. The vehicle was taken to the dealer; however, the contact was informed that the parts were unavailable to repair the vehicle. In addition, the contact was referred to a windshield replacement specialist. The vehicle was taken to a windshield replacement facility and the contact was informed that the A-pillar trim needed to be replaced with the replacement of the windshield; however, the part would be replaced with aftermarket parts. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11675634

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 50 MPH, the B-pillar trim on the passenger’s side door detached and separated from the vehicle. The rear passenger’s side door B-pillar was detaching from the vehicle. The contact had secured the areas with tape. The dealer was contacted and confirmed there were no remedies available. The manufacturer was not made aware of the issues. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11675301

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the driver's side B-pillar trim had detached from the vehicle. The manufacturer was not made aware of the issues. The failure mileage was approximately 24,000. VIN tool confirms parts not available.

NHTSA ODI 11675098

The adhesive on the keyless entry door trim failed and the trim detached from the door while driving. This could have caused an accident and is a safety issue. There was no warning of any kind prior to the incident. This also caused a mechanical problem where we were unable to open the rear hatch manually or remotely. We took the SUV to be repaired at a dealer. There is currently an open recall for B-pillar trim due to adhesive failure. I contacted Ford as this is the same issue with adhesive failure on trim. They stated it was not yet a recall but they have had reports of this issue. I requested some type of compensation and told them it is a safety issue. They opted to do nothing even though they have known adhesive problems with the trim. We were fortunate that it did not cause an accident for us but needs to be addressed. I was not at all satisfied with Ford’s lack of action.

NHTSA ODI 11674844

The A-pillar trim on the vehicle flew off after being notified that there was a recall for that part. We have contacted the dealership several times about fixing it and have gotten the same response of "there are no parts available yet." The last time getting the vehicle serviced the dealership informed us that there were no open recalls on the vehicle. We checked on this website and found that there are no recalls that hove not been fixed. The vehicle has never been fixed for this and is currently missing the trim that was recalled.

NHTSA ODI 11674753

Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11674662

While driving a certain speed i hear noise in main windshield area

NHTSA ODI 11674175

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 MPH, the driver's side B-pillar trim detached from the vehicle, causing the lift gate to fail to open. The door ajar light illuminated, and the interior lights remained on for approximately 20 - 30 minutes at a time before turning off. The vehicle was taken to the dealer, who confirmed that parts would not be available for the B-pillar trim by October; however, the dealer was uncertain. The dealer was unable to provide a fix for the A-pillar. The vehicle was not repaired. The manufacturer was not made aware of the issues. The failure mileage was approximately 111,000. VIN tool confirms parts not available.

NHTSA ODI 11673887

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 45 MPH, the passenger’s side A-pillar trim flew off the vehicle. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact took the vehicle to an independent mechanic where the part was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA ODI 11673911

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver's side B-pillar trim detached from the vehicle. The local dealer was contacted and replaced the B-pillar trim. The contact stated that on a separate occasion, while driving 55 MPH, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11673988

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving on several occasions at various speeds, the passenger’s side exterior A-pillar trim partially detached and started flapping. The contact used tape to secure the trim piece. The vehicle was taken to a dealer where it was diagnosed and determined that the A-pillar trim needed to be replaced; however, parts were not yet available. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11674043

See attached document for complaint.

NHTSA ODI 11673573

The contact's husband owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at highway speeds, the driver’s side A-pillar trim detached and flew off the vehicle. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

NHTSA ODI 11673681

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was idling, the temperature gauge indicated that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was almost empty, even though the vehicle had just been serviced. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The contact also stated that the water pump had failed and was replaced in February 2023. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 192,000.

NHTSA ODI 11673805

This pertains to the B-Pillar trim recall. It should be noted that not only does the trim fall off but if it is the trim with the entry keypad, that can cause a short circuit that effects other parts of the car operation. Recently this happened to this vehicle and a fuse blew under the drivers side dash fuse 11 5 amp fuse. This fuse blows and the rear hatch will no longer open. We called about this in June when this happened and the dealer said it was unrelated to the trim that fell off and they would charge us $600 to look at it. After finding the same issue on Youtube and the fix posted we purchased the part and installed ourself for $50. This complaint is stating that the recall needs to have the liftgate included as a symptom.

NHTSA ODI 11673251

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11673322

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior B-pillar trim had separated from the vehicle, causing the key entry pad to detach and to hang on by the wiring. The contact stated that the failure caused the hatch to fail to open. The local dealer was contacted and provided an estimated for the repair; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

NHTSA ODI 11673330

The contact owns a 2017 Ford Explorer. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle jerked and vibrated. In addition, the vehicle stalled. No warning lights were illuminated. The vehicle was able to partially coast to the side of the road. The vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 94,084.

NHTSA ODI 11673372

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the passenger's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The contact repaired the B-pillar himself. The contact stated that on a separate occasion, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the trim on the front passenger side A-pillar was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11673518

Front window trim/ A pillar detached while driving on October 18,2024. Contacted dealership for replacement at the end of October 2024, and each month following, they brought vehicle in for inspection but have never replaced the trim piece. It has now been 9 months, I have called the dealer every month to follow up and have been told every time they still do not have the part to fix it. I am concerned that the trim on the other side of the car could fly off and cause damage to my vehicle or others.

NHTSA ODI 11673156

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000(Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11672741