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What 1,668 owners told NHTSA about the 2017 Ford Explorer Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,668)Crash / fire / injury (61)Body & structure (643)Engine (234)Transmission & drivetrain (122)Electrical system (90)Engine & cooling (76)Steering (74)Visibility & wipers (73)Wheels (60)Suspension (55)Fuel system (49)

1 of 1,668 complaints match · Steering · crash/fire/injury only · clear filters

Feb 1, 2018SteeringCrash

MAKING A LEFT TURN IN THE SNOW AND MY POWER STEERING LOCKED UP AND I HIT THE CURB, THR DEALER IS TELLING ME THERE'S NO WAY THIS CAN HAPPEN AND HAS NEVER HAPPENED BEFORE. WON'T WARRANTY ANYTHING AND I'M STUCK WITH A VEHICLE I BELIEVE TO BE UNSAFE FOR MY WIFE AND CHILDREN TO RIDE IN.

NHTSA ODI 11066184

Working with the data? Download all 1,668 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Ford Explorer Hev verdict →