What 1,668 owners told NHTSA about the 2017 Ford Explorer Hev

FAILURE OF THE HEATER CORE RESULTING IN THE RELEASE OF A FINE MIST OF ANTIFREEZE INTO THE PASSENGER COMPARTMENT AND FOGGING UP THE INSIDE DRIVERS WINDOW WHILE DRIVING DOWN AN INTERSTATE. VISIBILITY REDUCED TO ZERO THROUGH THIS WINDOW. FAILURE OCCURRED AT 37.8K MILES ON THE VEHICLE. REPAIR COST $1,722.00 TO OWNER.

NHTSA ODI 11281122

TL* THE CONTACT DRIVES A 2017 FORD EXPLORER POLICE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PUSHED OUT INTO AN OPEN PARKING LOT WHERE IT CAUGHT FIRE. PRIOR TO THE FIRE, THE CONTACT HEARD A LOUD NOISE. THE CONTACT STARTED TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO FINISH THE JOB. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS CURRENTLY BEING INVESTIGATED. THE CONTACT THAT THE FUSE PANEL MAY HAVE MELTED AND CAUSED THE FIRE AFTER RESEARCHING OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *LN*JB CONSUMER WAS TOLD THAT VEHICLE WAS A TOTAL LOSS. VEHICLE WAS SENT TO HIS COMPANY'S ATTORNEY FOR A POSSIBLE REPLACEMENT VEHICLE. *DL

NHTSA ODI 11280833

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45-70 MPH, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND SUFFERED HEADACHES WHILE THE VEHICLE WAS BEING OPERATED. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO JACKY JONES LINCOLN (2407 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (800) 835-5249) TO BE DIAGNOSED, BUT THE CAUSE OF THE ODOR COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT PAYMENT WOULD BE MADE TO THE LOCAL DEALER TO SEAL ANY OPENINGS IN THE EXHAUST AND ENGINE COMPARTMENTS IN AN ATTEMPT TO REMEDY THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 11279775

THERE WAS A PROBLEM WITH THE TRANSMISSION STALLING AND LATER THE MOTOR MOUNTS HAD TO BE REPLACED VEG ONLY HAD 62,000 MILES ON IT. THE POWER TRAIN HAPPENED SEVERAL MONTHS BEFORE THE PROBLEM WITH THE MOTOR MOUNTS

NHTSA ODI 11270237

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH FOR TWO HOURS, AN ABNORMAL ODOR WAS PRESENT INSIDE THE VEHICLE AND THE CONTACT BEGAN TO FEEL DIZZY. THE CONTACT MANAGED TO DRIVE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

NHTSA ODI 11258273

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING CARBON MONOXIDE FROM THE EXHAUST SYSTEM, WHICH PENETRATED THE VEHICLE VENTS. AS A RESULT, THE CONTACT SUFFERED HEADACHES, DIZZINESS, NAUSEA, AND VISION PROBLEMS. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TAKEN TO SPIRIT FORD (4402 ANN ARBOR ROAD DUNDE, MICHIGAN 48131, 734-529-5521) TO BE DIAGNOSED, BUT NO FAILURES WERE FOUND. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS22318827. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. *DT*JB

NHTSA ODI 11243752

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATES THAT WHILE DRIVING SHE WOULD EXPERIENCE BLURRED VISION, TROUBLE SWALLOWING, SEVERE HEADACHES AND TINGLING SENSATIONS IN HER ARMS AND LEGS. THE CONTACT HAD BEEN TO SEVERAL HOSPITALS AND CLINICS WHERE SHE HAD NUMEROUS TESTS, PLACED ON SEVERAL MEDICATIONS AND RECEIVED A DIAGNOSIS OF SMALL FIBER NEPHROPATHY. THE CONTACT ALSO HAD A HEART MONITOR IMPLANT DUE TO HER ILLNESSES. IN JULY 2018, THE CONTACT RECEIVED A CALL FROM HER DEALERSHIP (ROMEO FORD OF KINGSTON, LLC 128 NY-28, KINGSTON, NY 12401 (845) 338-7800) WHERE SHE WAS INFORMED THAT THERE WAS AN ISSUE WITH THE EXHAUST AND WAS ASKED IF SHE WOULD LIKE TO MAKE AN APPOINTMENT TO HAVE THE VEHICLE SERVICED. FORD CORPORATION THEN GAVE THE CONTACT A LOANER VEHICLE WHILE THEY MADE REPAIRS. ON JUNE 10, 2019, THE CONTACT RECEIVED A LETTER FROM HER CARDIOLOGIST WHERE THEY DETERMINED THE OFFICIAL DIAGNOSIS TO BE CARBON-MONOXIDE POISONING AND THAT UPON RECEIVING A LOANER VEHICLE, THE PATIENT NO LONGER EXHIBITED THE SAME SYMPTOMS WHEN DRIVING THE PREVIOUS VEHICLE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *DT *DT *DT*JB

NHTSA ODI 11234549

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS AT A STOP LIGHT, THE VEHICLE SHOOK AND A RATTLING NOISE WAS HEARD COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

NHTSA ODI 11233117

SINCE THE DAY I PURCHASED MY SUV IT HAS HAS A ROTTEN EGG SMELL WHEN ACCELERATING AND WHEN IT IS UNDER ANY POWER. IT IS MAKING MY PASSENGERS SICK. THE DEALER SAID BECAUSE IT WAS NOT THROWING ANY CODES THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. I'M GOING TO PUT A CO DETECTOR IN MY CAR TO MAKE SURE IT IS NOTHING TO DO WITH CO EXPOSER.

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GETTING BAD HEADACHES AND FEELING SLEEPY WHEN DRIVING MY FORD EXPLORER DON'T LIKE HAVING MY 7MONTH OLD IN THE CAR.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A CUSTOMER COURTESY SERVICE LETTER TO HAVE THE VEHICLE EVALUATED AND REPAIRED FOR FUMES INSIDE THE CABIN AND A SOFTWARE PATCH IMPLEMENTED. THE REPAIRS WERE PERFORMED ON MAY 15, 2018, BUT THEY DID NOT CORRECT THE FAILURES. VILLAGE FORD (11660 SE NORTH, US-441, BELLEVIEW, FL 34420) WAS CONTACTED AND ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,158.

NHTSA ODI 11222653

MAY 29TH 2019 I WENT INTO HEALEY FORD IN GOSHEN NY AFTER NEARLY 4 WEEKS OF HAVING HUGE PLUMES OF WHITE SMOKE POURING OUT OF MY EXHAUST PIPES EVERY TIME I PUSHED ON THE GAS OR STOPPED. IT DIDN'T MATTER IF I WAS ON THE HIGHWAY OR A CITY STREET THE ISSUE STILL OCCURED. THE SMELL WOULD PERMIATE THE ENTIRE INSIDE OF MY CAR. WE ALREADY HAD THE RECALL FIXED FOR THE EXHAUST SYSTEM CYCLING BACK INTO THE CAR SO THIS IS ALARMING. IT GOT PROGRESSIVELY WORSE AS THE WEEKS PASSED AND THE PLUMES BECAME THICKER AND VERY SMELLY. WHEN I EXPLAINED THE PROBLEM THEY TOOK IT INTO THE SHOP. ABOUT AN HOUR AFTER TAKING IT BACK INTO THE SHOP THE SERVICE MANAGER CAME BACK TO ME AND SAID THAT HE AND 2 OTHER TECHS PERSONALLY ENDED UP LOOKING AT IT AND AGREE THEY BELIEVE IT IS THE TURBO. I AM TAKING IT BACK IN TODAY JUNE 3, 2019 AND THEY SAID THEY WOULD BE TAKING APART THE ENTIRE EXHAUST SYSTEM AND ENGINE TO FIX IT. I AM CONCERNED BECAUSE THERE WAS A RECALL FOR THIS EXACT PROBLEM THAT POSTED JANUARY 23, 2017 COVERING ONLY 1163 2017 FORD EXPLORERS( NHTSA CAMPAIGN #16V925000). I CALLED FORD AND REPORT AND WHAT HAS BEEN OCCURING, WHAT WAS SAID, AND MY CONCERNS ON MAY 30, 3019. I EXPLAINED MY CONCERNS ABOUT THEM POSSIBLY MISSING SOME CARS AND PUTTING US AT RISK. THEY NOTATED IT, BUT WERE ADAMANT THAT MY EXPLORER IS NOT INVOLVED. TODAY, JUNE 3 2019, I WILL BE DROPPING MY EXPLORER OFF AT HEALEY AND THEY WILL HAVE IT FOR A FEW DAYS. I AM HOPING NHTSA WILL TAKE ANOTHER LOOK INTO THIS RECALL AND REALLY MAKE SURE ALL CARS THAT HAVE THE ISSUE ARE COVERED. IT'S A DANGEROUS RECALL AND I BELIEVE SOME HAVE BEEN MISSED AND FORD IS NOT LOOKING INTO IT FURTHER WHICH PUTS PEOPLE'S LIVES AT RISK. I WILL FOLLOW UP WITH THE RESULTS OF THE DEALERSHIP'S ASSESSMENT AND DIAGNOSIS WHEN IT IS COMPLETED.

NHTSA ODI 11217460

THE CAR LURCHES FOR THE FIRST 40-50 FEET AT SLOW SPEEDS WHILE APPLYING MINIMAL PRESSURE ON THE GAS PEDAL. IT HAPPENS THE INITIAL TIME PUTTING IT IN DRIVE AFTER EACH ENGINE START, REGARDLESS OF PUTTING IT IN REVERSE FIRST OR NOT. IT USED TO ONLY HAPPEN AFTER EVERY FEW STARTS, BUT HAS PROGRESSED TO EVERY SINGLE TIME NOW AND SOME CAN BE VERY AGGRESSIVE. THE DEALERSHIP HAS ATTEMPTED TO FIX THE ISSUE 5 TIMES NOW, WITH THE 5TH TIME RESULTING IN THEM SAYING IT IS A "NORMAL CHARACTERISTIC" OF THE VEHICLE, WITHOUT BEING ABLE TO EXPLAIN WHAT IS CAUSING IT. I WAS TOLD BY THE LOCAL SERVICE MANAGER THAT HE "DOESN'T KNOW WHY IT IS DOING IT, BUT IT'S NORMAL." HE THEN PROCEEDED TO COMPARE THE CHARACTERISTIC TO SOMEONE POORLY RELEASING THE CLUTCH ON A MANUAL VEHICLE AND AGAIN, STILL CLAIMING THAT EVERYTHING IS PERFECTLY NORMAL.

NHTSA ODI 11202988

DRIVING AT HIGHWAY SPEEDS BATTERY LIGHT CAME ON. POWER STEERING STOPPED WORKING AS I PULLED OFF HIGHWAY. FOUND SERP BELT FRAGMENTS IN ENGINE BAY. WAS TOLD BELT WAS AGED AND FAILED. BELT IS ORIGINAL WITH 23,500 MILES AND 3 YEARS OLD. BELT AREA COVERED UNDERNEATH FROM ROAD DEBRIS. DRY OUT, NO COLLISION WITH ROAD DEBRIS

NHTSA ODI 11187458

WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.

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2017 FORD EXPLORER SPORT. CONSUMER WRITES IN REGARDS TO CARBON MONOXIDE LEAK ISSUE. *LD *TR

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EXHAUST STILL ENTERING CABIN FOLLOWING FORD CORRECTIVE MEASURES. THIS VEHICLE HAS BEEN SERVICED FOR THIS SEEMINGLY ONGOING ISSUE USING THE CORRECTIVE MEASURES SPECIFIED ON THE MOST RECENT TECHNICAL SERVICE BULLETIN (17NO3); HOWEVER, THE CARCINOGENS AND CARBON MONOXIDE PRODUCED BY THE EXHAUST ARE STILL ENTERING THE CABIN FOLLOWING ACCELERATION. AS WITH OTHER SERIOUS COMPLAINTS INVOLVING THIS VEHICLE, THE ODOR IS A DELAYED RESPONSE TO ACCELERATION, BUT VERY EVIDENT. AS NHTSA IS THE CONSUMER'S AVENUE FOR ASSISTANCE IN PROTECTING THEIR HEALTH AND SAFETY, THIS ONGOING OPEN INVESTIGATION SHOULD RESULT IN CREATING PROVISIONS THAT DEMAND THIS COMPANY TAKE ETHICAL MEASURES IN PREVENTING TOXIC SUBSTANCES FROM ENTERING THEIR VEHICLES. THE OPEN NHTSA INVESTIGATION HAS ALREADY CONCLUDED, "FORD HAS ISSUED MULTIPLE TSBS RELATED TO THE EXHAUST ODOR ISSUE, AND IN SOME CASES REVISED THOSE DOCUMENTS MULTIPLE TIMES...". IF THE MANUFACTURER IS CONTINUOUSLY GENERATING NEW TECHNICAL BULLETINS, BUT COMPLAINTS ARE STILL BEING RAISED WITH MODELS AS OLD AS 2011, THE END RESULT IS THAT THE MANUFACTURER IS NOT TAKING THESE INCIDENCES SERIOUSLY ENOUGH. FORD NEEDS TO BE FORCED INTO CORRECTING A DISASTROUS DESIGN IN THEIR EXHAUST SYSTEM AS THE TECHNICAL SERVICE BULLETINS ARE OBVIOUSLY NOT PRODUCING RESULTS NEEDED TO PROTECT CONSUMERS. PRACTICES SUCH AS REPROGRAMMING THE AIR HANDLING SYSTEM TO ALLOW FOR MORE "FRESH AIR" TO COME INTO THE CABIN WHEN ACCELERATING IS COUNTERINTUITIVE TO PREVENTING EXHAUST FROM ENTERING THE CABIN. MEASURES TO PROTECT CONSUMERS FROM THESE TOXINS SHOULD BE THE ONLY NHTSA CONCLUSION. THE FACT THAT THIS HAS BEEN ONGOING SINCE 2011, WITH NO CORRECTIVE CHANGE IN THE EXHAUST'S DESIGN IS ALSO CLEAR INDICATOR THAT THE MANUFACTURER IS NOT INTERESTED IN TAKING THIS SERIOUSLY. FOR NOW, ROLLING WINDOWS DOWN DURING ACCELERATION IS THE ONLY MEASURE TO PROTECT AGAINST THESE TOXINS.

NHTSA ODI 11181277

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT AND PASSENGER EXPERIENCED DIZZINESS, HEADACHES, AND FELT AS IF THEY WOULD LOSE CONSCIOUSNESS. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO CIOCCA FORD OF QUAKERTOWN (321 S WEST END BLVD, QUAKERTOWN, PA 18951, (215) 536-8600) WHERE IT WAS DIAGNOSED THAT THERE WAS A CARBON MONOXIDE LEAK. THE VENTILATION SYSTEM AND MUFFLER WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

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ENGINE OIL LEAKING BETWEEN OIL FILTER AND FILTER ADAPTER ASSY. THE VEHICLE WAS TAKEN TO OC WELCH FORD ON DEC. 28TH 2018 FOR REPAIR FOR FIRST TIME. THE FILTER THEN BEGAN TO SLOW LEAK OIL AND THE VEHICLE AGAIN WAS TAKEN TO OC WELCH FORD ON JAN.18TH 2019. THE PROBLEM APPEARS TO BE THE ADAPTER ASSY HAS EITHER A HAIRLINE CRACK OR WAS MACHINED OUT OF SPECS. OC WELCH FORD ORDERED THE ADAPTER ASSY. CURRENTLY PENDING NOTIFICATION FROM THE DEALER WHEN REPAIR IS COMPLETE.

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OIL LEAK AROUND TURBO AT EXHAUST. COULD BE RELATED TO THE NHTSA VEHICLE SAFETY RECALL # 16V925000 AS THE VEHICLE HAS THE SAME 3.5L GTDI ENGINE AND SEEMS TO HAVE BEEN MANUFACTURED DURING THE TIME FRAME OF THE 2017 FORD EXPLORER POLICE INTERCEPTOR VEHICLES EFFECTED.

NHTSA ODI 11172605

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS BEING DRIVEN, THERE WAS AN INTENSE ODOR OF FUMES INSIDE THE VEHICLE. THE CONTACT STATED THAT THE WINDOWS HAD TO BE ROLLED DOWN IN ORDER TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO PUENTE HILLS FORD (17340 GALES AVENUE, CITY OF INDUSTRY, CA 91748) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 11170193

I WAS TRAVELING ON A HIGHWAY IN THE RIGHT LANE AT 55 MPH, WITH TRACTOR TRAILERS TO MY LEFT AND BEHIND ME. I CHANGED THE RADIO STATION AND A WARNING SUDDENLY APPEARED ON THE DASHBOARD STATING "TRANSMISSION NOT IN PARK". I FELT THE CAR BECOMING SLUGGISH AND I LOST POWER STEERING AND POWER BRAKES. I WAS ABLE TO PULL OFF THE ROAD, BUT HAD NO TURN SIGNAL TO WARN THE TRUCK BEHIND ME. HE NARROWLY MISSED ME AS I PULLED OFF. WHEN I CAME TO A STOP I REALIZED THE CAR WAS TURNED OFF, AS IF I HAD HIT THE IGNITION SWITCH. I PUT THE CAR IN PARK AND SWITCHED ON THE IGNITION. I COULD NOT BELIEVE I HAD INADVERTENTLY TURNED THE CAR OFF, BUT ASSUMED I MUST HAVE, WHILE CHANGING THE RADIO. YESTERDAY, JAN 32, 2018, MY VEHICLE LOST A SERPENTINE BELT AND I LOST POWER. THE TOW TRUCK DRIVER ASKED IF I SAW A WARNING THAT SAID "TRANSMISSION NOT IN PARK" BEFORE I LOST POWER. HE SAID HE HAD BEEN HEARING THAT FROM MANY FORD EXPLORER DRIVERS LATELY - THAT THEIR VEHICLE SUDDENLY STOPS RUNNING, ESPECIALLY WHEN THEY ARE USING THE RADIO. I WILL FOLLOW UP WITH MY LOCAL FORD DEALER, BUT I BELIEVE THIS IS A MAJOR SAFETY CONCERN, AS I AM NOW FINDING OTHERS REPORTING THE SAME ISSUE IN ONLINE FORD FORUMS.

NHTSA ODI 11164734

EXHAUST FUMES LEAKING IN TO THE CAB OF THE SUV. CAUSES A ROTTEN EGG SMELL, AND HAS LEFT MY SON AND I NAUSEOUS MANY TIMES.

NHTSA ODI 11161739

TOOK EXPLORER TO THE DEALERSHIP. FOR THE ROTTEN EGGS SMELL FOR THE SECOND TIME AS WELL AS ANOTHER ISSUE. THEY DID NOT ADDRESS THE EXHAUST SMELL AND WHEN QUESTION A SECOND TIME THEY STATED IT WAS DRIVEN AND THE COULD NOT SMELL IT. I WAS TOLD TO DRIVE THE EXPLORER UNTIL IT GOT WORSE AND THEN BRING IT BACK IN. THIS IS UNACCEPTABLE. FORD IS KNOWINGLY ALLOWING DEALERSHIPS TO PLACE DEFECTIVE EXPLORERS BACK ON THE STREET. PEOPLE ARE GETTING HURT WITH THIS EXHAUST PROBLEM. SOMETHING NEEDS TO BE DONE SINCE I NEED TO DRIVE IT UNTIL IT GETS WORSE, OR PASS-OUT AND WRECK THE EXPLORER

NHTSA ODI 11151427

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE ENGINE WAS IDLING, THE ODOR OF FUEL WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. LATER, WHILE DRIVING, THE CONTACT BEGAN TO FEEL ILL WITH SYMPTOMS THAT INCLUDED BECOMING DISORIENTED, DROWSINESS, NAUSEA, AND FINGER NUMBNESS. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PACKYWEBB FORD, 1815 OGDEN AVE, DOWNERS GROVE, IL), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT INDICATED THAT THE VEHICLE WAS SERVICED IN FEBRUARY OF 2018 PER AN UNKNOWN MANUFACTURER SERVICE CAMPAIGN RELATED TO CARBON MONOXIDE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.

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