What 2,628 owners told NHTSA about the 2017 Ford Escape Gas

While getting routine maintenance service for an oil change and tire rotation from the Ford Dealership in Milford Ohio, I was informed by the Service Department representative that they were able to perform the tire rotation due to "swollen lug nuts" on my vehicle. The representative stated this is known issue and recommended I purchase new lug nuts from an aftermarket automotive parts supplier. - What component or system failed or malfunctioned, and is it available for inspection upon request? Since I need the vehicle for my transportation needs, I will be purchasing the new lug nuts as recommended, however, I will ask for the original lug nuts in question in the event there is an inspection request. - How was your safety or the safety of others put at risk? I do not feel at this time my safety has been put at risk. - Has the problem been reproduced or confirmed by a dealer or independent service center? This problem was identified by the dealer since the dealer is who recommended replacing the lug nuts. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by anyone else or any other organization. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, message or other symptoms of this problem. I was made aware of this issue by the Ford Dealership where I was getting service for an oil change and tire rotation on 12/17/2021.

NHTSA ODI 11444242

I recently purchased new tires. When I went to have them installed I was told there a problem with the lug nuts (Swollen Lug Nuts). I have never heard of such a problem until I researched the internet and found this is an issue with many Ford vehicles. I had to spend an unexpected repair of $140 plus for new lug nuts. Not only is this a defect but also a safety concern. If a driver would happen to get a flat and could not change the tire because of swollen lug nuts, that is a problem. Ford is aware of the problem and has done NOTHING to correct the problem/safety concern. There are millions of these vehicles on the road and the problem needs to be addressed by FORD>

NHTSA ODI 11443755

Quick Lane stated lug nuts were swollen and that it would cost $160 to replace lug nuts. This is a known issue with Fords--this should be covered under warranty as a defect item.

NHTSA ODI 11443795

The contact owns a 2017 Ford Escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.

NHTSA ODI 11443046

LUG NUTS. TWO PIECE DESIGN. CHROME PART SWELLS AND MAKES IT IMPOSSIBLE TO REMOVE LUG NUTS WITHOUT DAMAGING THEM. DEALER INFORMED ME THAT THIS IS A COMMON OCCURANCE AND CLASS ACTION LAWSUITS HAVE BEEN ATTEMPTED BUT REJECTED. I HAD TO BUY A SET OF 20 NEW LUG NUTS FOR $104. FORD TECHNICIANS AND CUSTOMERS HAVE LOST MONEY BECAUSE OF THIS. I WANTED TO REPORT ANOTHER OCCURANCE IN THE HOPES THAT FORD WILL HAVE TO DO SOMETHING ABOUT IT. I CAN PROVIDE A RECEIPT FOR THE PURCHASE, IF NECESSARY.

NHTSA ODI 11440482

The lugnuts on my Escape are now swollen and misshapened through no fault of mine. I have been informed of this defect during last 2 service visits. Dealer did not rotate tires on last service because of this problem. This is a safety issue since lugnuts hold wheel and tire onto car. The expense to replace should not be absorbed by owner of vehicle, but rather by the manufacturer.

NHTSA ODI 11439595

Had an increasingly loud wheel noise and pulled over to check tires. Passenger rear wheel lugs were noticeably loose. Could not get the Ford supplied jack-handle wrench on the the lug nuts. Tried a 4-way wrench and still could not get it on. Gave up and called AAA. The technician also could get get his impact wrench on the nuts to tighten them. Using an oversized socket, he did get some turning but the damaged lug nuts could not be tightened. We found 4 of 5 on that wheel, and at least 2 on every other wheel to be loose and not able to be tightened at the roadside. The vehicle was unsafe to drive, or be towed without a flat-bed recovery vehicle. The dealer had the gall to charge me $5/each for 20 new lug nuts that are just the same kind and will no doubt also have the same problem in a few years. Of course, I'll be replacing them soon with solid piece after market products. 1. Ford has been using these 2-piece lug nuts, knowing there is a problem for many years. 2. This vehicle was inspected at the dealer less than 3 months prior. They should have known to check this and replaced them at that time. They did not. 3. This wheel should not have been loose in the first place. The dealer was the last one with the wheels off during inspection and rotation. They did not even acknowledge that problem. EVERY single FORD dealer -- but especially those in the Northeastern US where corrosive materials are applied to the road in winter -- should be inspecting these defective lug nuts every time they see the vehicle. Simple putting the right sized socket on each nut to see if it fits would have been sufficient. Ford should be replacing defective lug nuts at their expense.

NHTSA ODI 11436314

The contact owns a 2017 Ford Escape. The contact stated while having routine maintenance at the local dealer, he was informed that the lug nuts were swollen, and all the lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 88,000. The VIN was not available.

NHTSA ODI 11434486

2-piece "laminated" lug nuts (steel nut covered by sheet metal trim) have failed and are a safety hazard since they are difficult or impossible to remove and replace. This is a design defect and affects multiple Ford vehicle models and years.

NHTSA ODI 11433657

The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the driver’s side run-flat tire loss air. As the contact pulled over and attempted to change the tire, he discovered that the lug nuts were deformed and could not be removed with the lug wrench. The contact's wife called the manufacturer however, the manufacturer offered no assistance. Two fellow motorists were able to assist the contact and the tire was replaced. The contact had the lug nuts replaced. The contact wrote a letter to the manufacturer however, there was no response from the manufacturer. The vehicle was repaired. The failure mileage was approximately 70,000.

NHTSA ODI 11422353

THE LUG WRENCH THAT FORD PROVIDED ME WITH THE PURCHASE OF MY 2017 FORD ESCAPE DOES NOT FIT THE TIRE LUGS. I HAD A BLOW OUT ON A HIGHWAY AND WAS UNABLE TO CHANGE THE TIRE WITH THE LUG WRENCH. WE HAD TO USE A SOCKET AND POUND THE SOCKET UNTO THE LUG. I FEEL THIS IS A MAJOR SAFETY PROBLEM. I CONTACTED FORD AND THEY BASICALLY SAID IT WAS NOT THEIR PROBLEM. I STILL AM UNABLE TO CHANGE A TIRE ON THIS VEHICLE. I ASKED FORD TO REPLACE HE LUGS WITH ONES THAT WOULD FIT MY LUG WRENCH. THANKS FOR AY ASSISTANCE YOU CAN PROVIDE.

NHTSA ODI 11403333

ROTATING TIRES FOR ROUTINE MAINTENANCE. SOME OF THE LUG NUTS DEFORMED AND WONT ACCEPT A WRENCH . THEY ARE ALL DIFFICULT TO REMOVE. AND ALL OF THEM GET STUCK IN THE SOCKET AND ARE VERY DIFFICULT TO REMOVE FROM THE SOCKET WRENCH. IT IS IMPOSSIBLE TO CHANGE THE TIRES. THE PICTURE SHOWS THE DEFORMED LUG NUT. IT WAS DEFORMED BY SIMPLY REMOVING THE NUT WITH GOOD FITTING HIGH QUALITY TOOLS. THE LUG NUTS DO NOT EVEN FIT THE WRENCH THAT IS PROVIDED IN THE CAR FOR CHANGING FLATS . IT WILL TAKE SPECIAL TOOLS TO REMOVE ALL THE LUG NUTS. THIS IS CLEARLY NOT ACCEPTABLE . IT IS VERY DANGEROUS. LUCKILY WAS BEING DONE AT HOME AND NOT LEAVING ANYONE STRANDED. A TOW TRUCK DRIVER WOULD NOT BE ABLE TO HELP OTHER THAN TOW THE WHOLE VEHICLE FOR A SIMPLE FLAT TIRE, AT GREAT EXPENSE. AND IT MIGHT NOT BE ABLE TO BE TOWED. IT MAY NEED TO BE PULLED ONTO A FLATBED TYPE OF TOW TRUCK AND BE CARRIED INSTEAD OF TOWED IN THE USUAL MANNER.

NHTSA ODI 11400265

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT UPON TAKING THE VEHICLE TO BONDY'S FORD LINCOLN (3615 ROSS CLARK CIR, DOTHAN, AL 36303) FOR AN OIL CHANGE, HE WAS INFORMED THAT THE LUG NUTS ON THE FOUR WHEELS NEEDED TO BE REPLACED DUE TO SWELLING. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPLACEMENT AND THE LUG NUTS WERE REPLACED WITHOUT APPROVAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT THEN RECEIVED AN EMAIL WHICH STATED THAT THE MANUFACTURER WAS UNABLE TO REIMBURSE FOR THE COST OF THE LUG NUTS DUE TO WEAR AND TEAR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE DEFECTIVE LUG NUTS AND THAT A RECALL SHOULD HAVE BEEN PLACED ON THE LUG NUTS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

NHTSA ODI 11382852

SIMILAR TO OTHER COMPLAINTS VIA THE SITE. I EXPERIENCED A FLAT TIRE AND WAS UNABLE TO CHANGE IT MYSELF DUE TO THE FACTORY PROVIDED LUG WRENCH UNABLE TO SECURING FASTEN TO THE LUG NUTS. IN MY CONVERSATIONS WITH THE TOW DRIVER AND TIRE STORE, IT IS A WELL KNOWN ISSUE LUG NUT COVERS PREVENT THE LUG WRENCH FROM WORKING PROPERLY. AFTER CONTACTING MY LOCAL FORD DEALERSHIP, THEY INFORMED ME I COULD BUY A "KIT" TO RESOLVE. I ALSO CONTACT FORD CUSTOMER RELATIONS TO REQUEST REIMBURSEMENT FOR THE TOWING CHARGES AND HAVE THE "KIT" INSTALLED AT NO EXPENSE TO ME. FORD ATTRIBUTES THIS ISSUE TO SWOLLEN LUG NUTS AND CONSIDERS THE ISSUE A MAINTENANCE PROBLEM SINCE MY VEHICLE'S WARRANTY IS EXPIRED, I WOULD NOT BE REIMBURSED FOR THE TOWING AND I WOULD HAVE TO PAY FOR THE "KIT" INSTALLATION MYSELF. IT BEARS TO NOTE, I DISCOVERED THE FLAT TIRE IN MY GARAGE AFTER IT SITTING OVERNIGHT. SO I DO NOT SEE HOW THE LUG NUTS WERE SUBJECT TO SWELLING SINCE THE CAR HAD NOT BEEN DRIVEN FOR SEVERAL HOURS.

NHTSA ODI 11374547

DURING THE ANNUAL MAINE STATE VEHICLE INSPECTION, THE 2017 FORD ESCAPE SE FAILED DUE TO A SAFETY ISSUE. THE FAILURE WAS IN RELATION TO BAD REAR LATERAL LINKS LEFT AND RIGHT REAR KNUCKLE AND HUB ASSEMBLY BUSHINGS. THE VEHICLE WAS WITHIN THE THREE-YEAR BUMPER TO BUMPER WARRANTY BUT WAS 321 MILES OVER THE 36,000 MILEAGE LIMIT. WHEN AN APPOINTMENT WAS BEING MADE FOR THE $1,900 REPAIR, I WAS ADVISED BY A FORD SERVICE ASSOCIATE THAT THE ASSEMBLIES WERE BACK-ORDERED TO AT LEAST THE END OF AUGUST (45 DAYS). SEEMS THAT MANY OTHERS ARE HAVING THE SAME SAFETY ISSUES WITH THIS PART.

NHTSA ODI 11341127

12/6/19 VEHICLE HAS A TIRE GO FLAT ON THE ROAD. USING THE FACTORY WRENCH TO REMOVE THE LUG NUTS DISCOVERED THE FACTORY WRENCH DOES NOT FIT THE LUG NUTS TWO ROAD SERVICE PEOPLE LATER CAR HAS TO BE TOWED FOR A FLAT. TO LUCAS FORD BURLINGTON NJ. SERVICE WRITER ADVISOR DISCUSS THE ISSUE AND INFORMED ME THAT THE LUG NUTS SWELL UP AND YOU UNABLE TO REMOVE THEM THIS IS A HUGE ISSUE WITH FORD AND THEY ARE BLOWING THIS UNDER THE RUG. THEY HAVE INFORMED ME THAT THIS A MAINT ISSUE . NOT EXACTLY THIS IS PRODUCT ISSUE AND A CONCERN THAT NEEDS TO ADDRESSED ASAP. LUG NUTS ARE NOT SUPPOSE TO SWELL UP FROM WATER, TO THE POINT YOU ARE UNABLE TO REMOVE THE LUG NUTS. TWO ROAD SERVICES PEOPLE AND ONE WRECKER LATER THE VEHICLE WAS TOWED TO THE DEALER FOR WHICH THEY ARE CUTTING OFF THE LUG NUTS

NHTSA ODI 11287654

THERE SEEMS TO BE A RECURRING PROBLEM WITH THE LUG NUTS.WAS TOLD BY FORD SALES AFTER 50,000 MILE SERVICE, THAT I HAD TO REPLACE THE LUG NUTS (AT MY EXPENSE) AS THEY WERE SWELLING AND MIGHT NOT BE ALE TO REMOVE THE TIRE. THERE WAS A CLASS ACTION SUIT FIRST FILED IN 2017 AND A JUDGE THREW IT OUT IN JAN OF THIS YEAR. THIS PROBLEM IS SERIOUS, IF YOU HAVE A FLAT TIRE WITH THE SWOLLEN LUG NUTS, IT IS IMPOSSIBLE TO REMOVE THE TIRE. PLEASE OPEN THIS INVESTIGATION AS IT SEEMS IT IS NOT ONLY FORD BUT OTHER VEHICLES AS WELL.

NHTSA ODI 11241925

I TRADED IN MY 2007 FORD FUSION FOR A 2017 FORD ESCAPE SE OVER 5 WEEKS AGO. I HAVE BEEN HAVING ISSUES EVER SINCE. THE FIRST FEW DAYS THE CHECK ENGINE LIGHT CAME ON. I SHOWED THIS TO THE DEALER AND THEY HAD ME DROP IT OFF ON A SATURDAY AND THEY FIXED THE PROBLEM THAT MONDAY. THE ISSUE WAS A FUEL SENSOR. I ALSO NOTICED THE WIPERS WERE MAKING A LOT OF NOISE AND WE HAVE BEEN HAVING A LOT OF RAIN. THE WIPERS WOULD STUTTER QUITE A BIT. I TOOK IT TO THE DEALER AND COUPLE OF TIMES AND THEY FINALLY FIXED. THEY SAID IT WAS A KNOWN ISSUE. I ALSO NOTICED I WOULD GET A LOW TIRE MESSAGE. I TOOK IT TO THEM THE FIRST TIME AND THEY PUT AIR IN THE TIRE. I RECEIVED THE MESSAGE THE SECOND TIME AND PUT AIR IN THE TIRE. I RECEIVED THE SAME MESSAGE A FEW DAYS AGO, I TOOK THE CAR BACK TO THE DEALER AND THEY TOLD ME I HAD 2 NAILS IN THE TIRE AND TRIED TO SELL ME A TIRE. NEEDLESS TO SAY I WASN'T HAPPY. I TOLD THEM TO PLUG THE TIRE AND I LEFT. ALL THESE ISSUES WITH 5 WEEKS OF HAVING THIS CAR. UNBELIEVABLE.

NHTSA ODI 11160813

MY ADULT SON ON A VISIT FROM OUT OF STATE SUSPECTED MY BRAND NEW CAR WAS OUT OF ALIGNMENT BOTH FROM DRIVING THEN FROM SEEING IT FROM DRIVING BEHIND ME BUT WE HAVE SERIOUS ILLNESS AND IMPENDING DEATHS AND I COMPENSATED FOR THE HANDLING OF THE VEHICLE FOR 9 MONTHS UNTIL IT STARTED NEEDING AIR IN THE REAR PASSENGER TIRE MORE AND MORE FREQUENTLY. ASSUMING IT WAS A SLOW LEAK - I KEPT FILLING IT. I HAD JUST LOST A DAUGHTER AND MY MOTHER WAS ON A DEATHBED AND MY HUSBAND HAD A HEART ATTACK SO THE BEST I COULD DO WAS RUN UP AND DOWN THE STATE FROM HOSPITAL TO HOSPITAL FILLING THE TIRE. IN FEBRUARY JUST UNDER 12 MONTHS OLD THE DRIVER SIDE TIRE ALSO BEGAN TO REQUIRE AIR, AND THE PASSENGER SIDE GOT WORSE. HUBBY REQUIRED QUADRUPLE HEART SURGERY AND MY MOTHER ALSO PASSED. THESE EVENTS BROUGHT MY SON BACK TO THE STATE WHERE HE FORCED ME TO BRING THE CAR TO THE GARAGE TO FIND WHAT THE AIR LEAK WAS ABOUT. THE REPAIRMAN WOULD NOT LET ME LEAVE WITH THE CAR WITHOUT NEW TIRE AS HE WAS SURE I WOULD NOT MAKE IT DOWN THE HIGHWAY ALIVE! HIS ASSESSMENT WAS THEY CAR ALIGNMENT WAS SO TWISTED MUST HAVE BEEN THAT WAY OFF THE MANUFACTURING LINE. HE INSTALLED NEW TIRES AND TOLD ME TO CONTACT THE DEALER IMMEDIATELY. AFTER 4 ATTEMPTS, WITH FULL EXPLANATION I FINALLY SENT PICTURES AND A NOTE THAT I WOULD CALL THE NEWS MEDIA- THE TOOK THE CAR IN AND SAID I TWISTED IT IN A POT HOLE BUT THEY WOULD FIX IT! ITS BEEN 22 DAYS AND NOW THEY ADMIT A POTHOLE WOULD HAVE HAD TO HAVE BEEN A LARGE SINKHOLE TO HAVE TWISTED THE FRAME AND THEY ARE TRYING TO INSTALL PARTS TO MAKE IT RIGHT! I THINK IT SHOULD HAVE BEEN BUILT RIGHT IN THE FIRST PLACE- SHOULD HAVE BEEN TESTED BEFORE IT WAS SOLD TO NAME AND I SHOULD HAVE ONE THAT WAS BUILT RIGHT NOT A RIGGED AND FIXED ONE. I HAVE CALLED AND I HAVE WRITTEN DETROIT TO NO AVAIL, MY LIFE WAS IN DANGER AND I FEAR THE DEALER AND THAT PARTICULAR CAR. I WILL ATTACH PICTURES.

NHTSA ODI 11089074

ON MARCH 3, 2018, MY DAUGHTER WAS DRIVING MY CAR AND HAD JUST TURNED OFF OF THE INTERSTATE. SHE WAS DRIVING APPROXIMATELY 50 MPH WHEN SHE LOST CONTROL OF THE CAR AND IT VEERED OFF OF THE ROAD INTO THE DITCH. THE TIRE HAD COME OFF OF THE CAR AND THE RIM HAD TOTALLY SPLIT INTO TWO PARTS - FRONT AND BACK. HER FRIEND'S HUSBAND PUT THE SPARE TIRE ON AND SHE DROVE IT HOME - APPROXIMATELY 60 MILES. WE TOOK THE RIM TO OUR LOCAL FORD DEALER WHO INFORMED US IT WAS NOT COVERED UNDER WARRANTY BECAUSE THE EDGE OF THE RIM HAD ABOUT A 1-2 INCH DENT IN IT CAUSED BY HITTING A POT HOLE. NONE OF THE DRIVERS (MY DAUGHTER, MY HUSBAND, OR MYSELF) OF THE CAR RECALL HITTING AN OUT-OF-THE-ORDINARY LARGE POT HOLE. THERE WAS NO DAMAGE TO THE TIRE AND IT WAS NOT OUT OF ALIGNMENT. I REPORTED THE DAMAGE TO FORD CUSTOMER SUPPORT AND RECEIVED A LEGAL CLAIM NUMBER AND WAS TOLD THAT I WOULD GET SOMETHING IN THE MAIL WITHIN 15 BUSINESS DAYS. IT HAS NOW BEEN 18 DAYS AND I HAVE RECEIVED NOTHING. I CALLED THEM AGAIN YESTERDAY INFORMING THEM THAT I DO NOT FEEL SAFE DRIVING THE CAR. I AM ASKING FOR ALL FOUR RIMS TO BE REPLACED (I HAVE REPLACED THE DAMAGED ONE). IT ALSO RUINED THE BRAKE LINE AND DAMAGED THE STRUTS. IT COST $25 TO HAVE THE TIRE PUT BACK ON THE CAR AND BALANCING CHECKED. I BELIEVE SINCE THE CAR IS UNDER WARRANTY AND THERE IS NO QUESTION IN MY MIND THAT THE RIM WAS FAULTY, THAT I SHOULD NOT BE OUT A PENNY IN REPAIRS.

NHTSA ODI 11088820

JUST PULLED OUT OF THE GAS STATION. HEARD A LOUD BOOM. PULLED INTO NEARBY PARKING LOT. DISCOVERED PASSENGER REAR TIRE HAD BLOWN AND KNOCKED THE REAR BOTTOM DOOR PANEL OFF. THE CONDITION OF THE TIRE WAS HORRIFIC! IF I HAD BEEN ON THE HIGHWAY TRAVELING AT A HIGH RATE OF SPEED THE RESULTS COULD HAVE BEEN FATAL. THE ORIGINAL TIRES WHEN I PURCHASED THE VEHICLE FROM MY LOCAL FORD DEALERSHIP. MICHELIN X GREEN 235/55 R17. THE BEST WAY I CAN DESCRIBE THE TIRE IS THAT IT LOOKED DRY ROTTED OR AS IF IT HAD BEEN IN A SHREADED. COMPLETELY DISSATISFIED WITH THE CUSTOMER SERVICE I RECEIVED FROM DEALERSHIP, MICHELIN, AND THE INITIAL CALL TO MY INSURANCE CARRIER. ACCUSING ME OF HITTING A POT HOLE OR OTHER NEGLIGENCE ON MY PART THAT MUST HAVE CONTRIBUTED TO THE TIRE BLOWING OUT. I AM CONCERNED ABOUT MY SAFETY AND THAT OF OTHERS WITH THE SAME TIRES.

NHTSA ODI 11083149

TIRE LOW LIGHT CAME ON WHILE ON HIWAY IN NEVADA HI-WAY CAR STARTED TO GET A LITTLE ROUGH, PULL OVER TO SHOULDER TIRE WAS LOW RIGHT REAR STILL HAD SO AIR CALL AAA TO TOW TO TIRE SHOP . I WAS TOLD SND SHOWN THE INNER SIDE OF TIRE WAS BUBBLED AND COULDNT BE REPAIRED , TOOK TIRE TO TEAM FORD WHO REPLIED IT COULD BE FIXED IT OMLY BAD WHEN OUTER BLISTER .SERVICE MAN EXPLAINED IT COULDN'T BE FIXED.WHY WASNT THIS PRORATED OF WRITTEN UP FPR DEFECT BROUGHT A NEW TIRE BUT TOOK PICYURES OF BLISTER INSIDE TITRE WALL WHAT ABOUT THE OTHER 3 ORIGINAL TIRE I BROUGHT THIS CALL NEW APRIL 2017 THE !ST OWNER PLEASE ADVISE

NHTSA ODI 11074592

UNSTABLE TIRE AND WHEEL,AND STEERING, LOOSE FRONT END SUSPENSION.

NHTSA ODI 11073518

MY CAR WAS RUNNING, BUT PLACED IN PARK, AND I WAS RUNNING TO GRAB SOMETHING FROM MY HOME. AFTER I EXITED THE CAR, I NOTICED MY CAR WAS ROLLING DOWN MY SLANTED DRIVEWAY, AND I RAN TO STOP IT. UNFORTUNATELY, THE CAR HIT ME AND RAN ME OVER RESULTING IN A BROKEN ANKLE. I BELIEVE THE CAR SLIPPED OUT OF GEAR WHILE IT WAS RUNNING, AND REVERSED DOWN THE DRIVEWAY.

NHTSA ODI 11000741

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING 20 MPH EXITING A RAMP THE FRONT DRIVER SIDE WHEEL SEPARATED FROM THE VEHICLE. THE BRAKES WERE APPLIED, BUT FAILED TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO COAST TO A STOP. THE VEHICLE WAS TOWED TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CALLED AND INFORMED THE OWNER THAT THEY HAD NOT HEARD OF THE FAILURE. THE CONTACT DID NOT FILE A COMPLAINT WITH MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 4,400. UPDATED 06/29/17*LJ VHEICLE HAS BEEN IN THE REPAIR SHOP FOR OVER 6 WEEKS. *AS

NHTSA ODI 10985849