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What 196 owners told NHTSA about the 2017 Dodge Journey
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
3 of 196 complaints match · Seats · crash/fire/injury only · clear filters
Jun 24, 2022Seats1 injury
My headrest (AHR) Deployed while I was at a stop light. I was not rear-ended. For that to happen. I checked online, to recalls have been made in regards to it. I took it to a dodge service center, they took pictures. On the first day. Then today I had to bring it back in, so they could inspect it. They also took more photos and let me know that it had failed and a pin was broken. A small black sharp piece was on my seat. Which I believe is what failed. I'm truly lucky I was not in motion when it happened. Something like this could cause someone to wreck or seriously injure someone. I did go to the er after it happen and they said a tbi(traumatic brain injury) and a sprain of my neck.
NHTSA ODI 11470840
Jun 12, 2022Seats1 injury
The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.
NHTSA ODI 11468839
Nov 8, 2021Seats1 injury
I was driving and all of a sudden the passenger headrest popped open hitting my son in the head.
NHTSA ODI 11439660
Working with the data? Download all 196 complaints as CSV · fetched from NHTSA July 20, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your
pre-purchase inspection list. Back to the
full 2017 Dodge Journey verdict →