What 1,475 owners told NHTSA about the 2017 Chrysler Pacifica Awd

POWER TRAIN UNAVAILABLE. ENGINE WON'T START. THE VEHICLE IS NOT IN MOTION. THIS HAS HAPPENED TWICE IN THE LAST THREE WEEKS.

NHTSA ODI 11391169

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING OR WHILE ACCELERATING, THE VEHICLE INTERMITTENTLY LOST POWER. THE CONTACT ALSO STATED THAT AN ABNORMAL SOUND CAME FROM THE STEERING WHEEL AFTER GOING OVER A BUMP IN THE ROADWAY. THERE WAS NO WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE ALARM ACTIVATED INDEPENDENTLY ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A POWER STEERING ASSIST FAULT. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER DODGE JEEP RAM FIAT DEALER (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11387719

I HAVE HAD MY VAN FOR 4 TIMES AT THE SHOP WITH ELECTRONICS ISSUES TRANSMISSION SHIFTS HARD WHEN I PUT MY CAR ON PARKING OR TRY TO TURN ON MY VAN IT WILL BUT ACT FUNNY ALL THE LIGHTS START ON LIKE ENGINE LIGHT POWER ABS AIRBAGS DON'T WANT TO GO FORWARD SOMETIMES MY CAR HAS 52,00 MILES O PAY EVERY MONTH MY PAYMENTS IN TIME IS GOING TO BE CHRISTMAS SOON I JUST WILL LIKE MY CAR TO BE FIX SO I CAN SEE MY DAD THAT IS NOT DOING TO GOOD PLEASE HELP I AM FRUSTRATED TIRED I HAD CALL THE DEALER SHIP WERE I LEFT MY VAN FOR FOUR TIMES CALLED AND LEFT A MESSAGE ONE WEEK AGO NEVER GOT A CALL BACK I HAVE BEEN WAITING FOR A CALL NOTHING FROM THEM FINISH CALLING THEM TODAY AND FINALLY SOMEONE ANSWER I MADE AND APPOINTMENT TODAY FIRST THEY WANTED TO GIVE ME ONE FOR NEXT YEAR AFTER I SAID THAT I HAD CALLED AND NO ONE RETURN MY CALL THEY SAID WE CAN CHECK THE VAN ON THE 21 SO YOU CAN USE A LOANER VEHICLE I PROMISE MY DAD I WILL BE ABLE TO SEE THEM FOR CHRISTMAS KNOW WITH THIS ISSUE AND PAYING 900 DOLLARS EVERY MONTH FOR THE VAN I CAN'T AFFORD TO BUY OR RENT A CAR DURING THIS TIME I AM TIRED FRUSTRATED AND O DON'T KNOW WHAT ELSE TO DO TO RESOLVE THIS ISSUE PLEASE HELP. I JUST USE THE VAN TO TAKE MY KIDS TO SCHOOL AND GO HOME DO GROCERY AND VISIT THE FAMILY.

NHTSA ODI 11383443

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, EXCESSIVE FORCE WAS NEEDED TO ADJUST THE POWER STEERING AFTER MAKING RIGHT TURN, WITHOUT WARNING. THE CONTACT SPOKE TO LENOIR CITY CHRYSLER DODGE JEEP RAM (1206 E BROADWAY ST, LENOIR CITY, TN 37772) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON HER VEHICLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

NHTSA ODI 11382722

DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)

NHTSA ODI 11373694

ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.

NHTSA ODI 11361617

THE POWER STEERING ASSIST IS NOT WORKING PROPERLY, THE CAR PULLS TO THE RIGHT AND IT'S HARD TO GET IT BACK ON THE ROAD, THERE IS A RECALL V053 TO ADDRESS A POWER STEERING ISSUE, BUT THE DEALER STATES THAT RECALL IS NOT CAUSING MY PROBLEM AND TO FIX THE ISSUE WILL COST $3400.00. HOW DO I KNOW IF THE RECALL IS THE PROBLEM OR TRONCALLI'S DIAGNOSTIC TEST RESULTS?

NHTSA ODI 11360976

WHILE DRIVING THE STEERING WHEEL WILL STICK LIKE THE POWER STEERING IS FAILING. IT IS MOST NOTICEABLE WHEN ON THE HIGHWAY. IF YOU TURN SLIGHTLY TO THE RIGHT, THE STEERING WHEEL WILL THEN STICK AND THEN YOU HAVE TO GIVE A JERK TO THE LEFT TO GET IT BACK TO CENTER. IT FEELS LIKE THE POWER STEERING IS GOING OUT. I SEE THAT THERE IS A RECALL ON THE VAN FOR THE POWER STEERING ON SOME MODELS BUT WHEN I CHECKED THE VIN ON MINE IT SAID IT WASN'T INCLUDED. I'M CONCERNED THAT MY VEHICLE IS HAVING THE SAME ISSUE BUT WAS NOT INCLUDED IN THE RECALL.

NHTSA ODI 11352941

ACCELERATING FROM STOP. VEHICLE WILL STALL/LOOSE SYNCHRONIZATION BETWEEN ENGINE POWER/TRANSMISSION. MULTIPLE EVENTS FROM BOTH STRAIGHT/TURNING SITUATIONS. FOLLOWING LOSE OF ACCELERATION, TRANSMISSION SLAMS BACK INTO ACCELERATING CAUSING LOSS OF CONTROL. STEERING IS AFFECTED DURING EVENT(S).

NHTSA ODI 11353031

THE STEERING IS STICKING. I HAVE NOTICED THE STEERING WHEEL GET STUCK WHEN TURNING TO THE RIGHT AND WHILE DRIVING STRAIGHT. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST 2 WEEKS. WE HAVE A 2017 PACIFICA.

NHTSA ODI 11343684

THE STEERING "STICKS" WHEN GOING AROUND A CURVE TO THE RIGHT. I'VE HAD THE TIRES ALIGNED, IT DID NOT FIX THE PROBLEM.

NHTSA ODI 11342894

THE POWER STEERING ABRUPTLY STOPS IN THE MIDDLE OF DRIVING MAKING TURNING THE VEHICLE EXTREMELY DIFFICULT FOR ME AND IMPOSSIBLE FOR MY SPOUSE. THEN, WHILE I AM USING ALL MY MIGHT TO TURN IT AROUND A CORNER, IT RESUMES AND CAUSES ME TO JERK THE WHEEL. THESE ISSUES HAPPENED ON THE HIGHWAY, IN PARKING LOTS, AND SIDE ROADS, THE POWER STEERING JUST STOPS AND STARTS WITHOUT CAUSE. I ALMOST HIT A GUARD RAIL ON SEVERAL OCCASIONS. I TOOK IT TO THE DEALERSHIP AND THEY CLEANED THE WIRES BUT IT'S STILL HAPPENING. NOW, THEY WANT ME TO PAY $3,500 TO FIX A PROBLEM THAT I DIDN'T CAUSE.

NHTSA ODI 11340052

MY VAN IS CONSTANTLY STALLING... WEATHER ITS ME TAKING OFF AFTER A STOP OR DRIVING THROUGH TOWN MY VAN IS ALWAYS JERKING ME AROUND. I HAVE TAKEN IT TO THE DEALERSHIP MULTIPLE TIMES BUT THEY HAVE DONE NOTHING TO FIX THE ISSUE. NOW MY VAN WONT START AND MULTIPLE CODES CAME ON WHEN TRYING TO START MY VAN. SOMETHING WITH MY POWERSTEERING BEING LOCKED, SERVICE ELECTRONIC STABILITI CONTROL, SERVICE ANTILOCK BREAK SYSTEM, PARK BRAKE TEMPORARILY UNAVAILABLE AND POWERSTEERING UNAVAILABLE. *TR

NHTSA ODI 11328828

WE PURCHASED THE CAR IN 2018. THE VEHICLE'S POWER STEERING ALWAYS STARTS TO LOCK/STICK INTO ONE DIRECTION AFTER THE VEHICLE HAS BEEN DRIVEN FOR 45 MINUTES OR SO. IT IS MOST NOTICABLE ON THE HWY AT SPEEDS OF 70 MPH OR ABOVE, BUT ON LONGER TRIP AS THE CAR HAS BEEN RUNNING LONGER, THE POWER STERRING LOCKING/STICKING TAKES PLACE LOWER SPEEDS AS WELL. WHEN THW POWER STEERING STARTS TO LOCK/STICK, IT REQUIRES A JERK FORCE ON THE STERRING WHEEL TO STRAIGHTEN IT OUT AND THIS CAN EASILY CAUSE OVERSTEERING IN THE OPPOSITE DIRECTION. ONCE THE PROBLEM STARTS IT IS CONSTANT AND YOU HAVE TO ALWAYS FIGHT AGAINST THE POWER STEERING. IT IS DANGEROUS AND WE ARE GETTING RID OF THE CAR. WE HAVE TAKEN IT SEVERAL TIMES TO THE CHRYSLER DEALESHIP SERVICE DEPARTMENT (MOPAR) AND THEY HAVE ALWAYS TOLD ME THE POWER STEERING NEEDS AN UPDATE AND HAVE NEVER RESOLVED THE ISSUE. THEY CANNOT REPLICATE THE PROBLEM EITHER.

NHTSA ODI 11325855

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE INADVERTENTLY ROLLED. ADDITIONALLY, THERE WAS A CLICKING IN THE STEERING WHEEL WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE CHANGING GEARS. THE CONTACT STATED THAT THE ACCELERATOR WENT TO THE FLOORBOARD HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS CONCERNED ABOUT RUST TO THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE VEHICLE WAS PROVIDED A RUST TREATMENT HOWEVER, THE RUST SPOT INCREASED IN SIZE AFTER THE TREATMENT. THE VEHICLE WAS TAKEN TO VICTORY CHRYSLER DODGE JEEP RAM (45 NABER DR, SHALLOTTE, NC 28470, (910) 356-9867) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MECHANIC SEALED THE STEERING COLUMN WITH LOCK TIGHT SEALANT HOWEVER, THE CLICKING SOUND RETURNED AND THE VEHICLE REMAINED DIFFICULT TO STEER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 7,000.

NHTSA ODI 11322850

I BOUGHT 2017 CHRYSLER PACIFICA TOURING L 3 WEEKS AGO USED FROM A DODGE DEALERSHIP. THIS PAST WEEK MY WIFE AND I TOOK A LONG ROAD TRIP OVER 1000 MILES.THE CAR DROVE JUST FINE AND WHEN WE ARRIVED I DIDN'T DRIVE THE CAR FOR TWO DAYS. WHEN I WENT TO START IT BACK UP, IT SENT A MESSAGE SAYING ITS LOST COMMUNICATION TO POWER STEERING AND THE CHECK ENGINE LIGHT IS ON AND THE STEERING WHEEL IS NEAR IMPOSSIBLE TO TURN. I'M AT A LOSS BECAUSE THE CAR DROVE PERFECTLY FOR THREE WEEKS THEN SAT FOR TWO DAYS AND JUST STOPPED. I CAN'T DRIVE IT. HAD IT TOWED TO DEALERSHIP AND THEY WANT TO REPLACE STEERING RACK.

NHTSA ODI 11319085

I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.

NHTSA ODI 11299455

THERE HAS BEEN MORE THAN ONE OCCASION WHERE MY CAR WOULD SHIFT FROM DRIVE TO NEUTRAL OR EVEN STALLS COMPLETELY. THERE HAVE BEEN TIMES WHERE DECELERATES ON ITS ON AND WHEN IT LOCKS UP FROM THE PARKING GEAR WHILE TRYING TO SHIFT TO DRIVE. MOST RECENT OCCURRANCE OF THIS WAS SUNDAY, DECEMBER 22, 2019. ACCELERATION FROM A STOPPED POSITION ALWAYS FEELS LIKE I WAS REAR-ENDED EVERYTIME. I HAVE HAD MULTIPLE SAFETY RECALLS AND THE 2 TIMES I TOOK IT BACK TO THE DEALER FOR FIXING, I REPORTED THIS CONCERN. DEALERSHIP REPORTED FINDING NO ISSUE AS REPORTED. I HAVE RECEIVED OF YET ANOTHER RECALL IN 2018 BUT HAVE NOT HAD A CHANCE TO TAKE IT IN. I FEAR FOR THE SAFETY OF MY CHILDREN AND I AS THIS IS THE ONLY VEHICLE I HAVE. BUT THESE DEFECTS THAT DEALERSHIP REPORTS AS "FINDING NO ISSUE" IS NOT FAIR. ITS A DEATH TRAP. THESE STOPS, STALLS, DECELERATION AND ACCELERATIONS THAT STARTED IN 2017 AND CONTINUES THRU TODAY IS PRESENTING A SEVERE DANGER HAZARD AND I NEED HELP.

NHTSA ODI 11290963

2017 CHRYSLER PACIFICA, 33'400 MILES- HESITATION AFTER PLACED INTO/ SHIFTING GEARS FROM A STOPPED POSITION, 5-10 SECONDS UNTIL THE CAR JERKS INTO GEAR FROM RELEASE OF BREAK PEDAL TO ENGAGING IN SELECTED GEAR. HEATED STEERING WHEEL FEATURE ONLY WORKS INTERMITTENTLY, WHETHER SELECTED FROM SETTINGS WITH START OR MANUALLY SELECTED, ALL CONTROLS FROM STEERING WHEEL GO OUT PERIODICALLY AFTER THE VEHICLE HAS BEEN IN MOTION, WILL NOT WORK AT ALL, INCLUDING RADIO CONTROLS, CRUISE CONTROL BUTTON, U-CONNECT BUTTON, VR BUTTON- NOT EVEN THE ILLUMINATION OF THE CONTROLS WORKS WHEN THIS HAPPENS. USUALLY AFTER THE CAR HAS BEEN IN MOTION FOR AT LEAST 10 MINUTES. HAS HAPPENED SEVERAL TIMES, BUT COMES BACK ON AT RANDOM INTERVALS WHILE DRIVING. HAS ONLY HAPPENED ON SHORT TRIPS. UNKNOWN CAUSE. PURCHASED VEHICLE USED WITH 20K ON IT MAY 30,2019.

NHTSA ODI 11289320

STEERING STICKS IN CURVES. IT STARTED ON TRIP TO FL IN EARLY NOVEMBER AND HAS CONTINUED WE HAD IT LINED UP AND TIRES ROTATED WHEN WE GOT BACK BUT IT CONTINUES AND IS GETTING WORSE.

NHTSA ODI 11286455

WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION

NHTSA ODI 11278671

WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION. THIS PROBLEM HAS PERSISTED FOR THE LAST COUPLE OF WEEKS

NHTSA ODI 11278673

THE STEERING IS LOOSE. WHILE TURNING THERE IS A KNOCK, TURNING INTO A PARKING SPACE OR BACKING OUT OF A DRIVE WAY, WHILE IN PARK AND TURNING THE STEERING WHEEL. I TOOK MY VAN IN 1 AND A HALF WEEKS AFTER MY WARRANTY EXPIRED AND THEY SAID I NEEDED A NEW RACK AND PINION WHICH WAS GOING TO BE OVER $4000,00! THE DEALERSHIP ADVISED ME TO CALL CHRYSLER TO SEE IF THEY WOULD COVER IT, THEY DID NOT. AFTER FURTHER RESEARCH, IT IS SHOWN THAT IF A RACK AND PINION IS BAD, THE FRONT END COULD FALL APART AT ANY TIME. I ONLY HAVE 36K MILES ON MY VAN THAT IS 2 YEARS OLD. THAT IS RIDICULOUS TO ME, AND THIS IS A SAFETY CONCERN. ESPECIALLY IN A FAMILY VEHICLE SUCH AS A VAN.

NHTSA ODI 11271248

I WAS TURNING AT AN INTERSECTION AND MY PACIFICA STALLED AND WOULD NOT GO UNTIL I SLAMMED ON THE GAS BECAUSE A CAR WAS COMING AND I ALMOST GOT HIT. IT'S VERY UNSAFE FOR MY KIDS TO BE IN THE VAN IF IT'S GOING TO STALL WHEN TURNING.

NHTSA ODI 11270864

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE STEERING WHEEL NEEDED EXTRA STRENGTH TO STEER AND THE ENGINE AND POWER STEERING ASSIST INDICATORS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V348000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO GREENBRIER MOTOR COMPANY (9841 SENECA TRAIL, LEWISBURG, WV 24901, (304) 645-1010), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 46,900.

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