What 1,475 owners told NHTSA about the 2017 Chrysler Pacifica Awd

The contact owns a 2017 Chrysler Pacifica. The contact stated that occasionally, while driving at various speeds, the steering wheel failed to return to center after a turn to the left or the right. No warning light was illuminated. The contact scanned the vehicle; however, no error codes were retrieved. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11685859

Power steering issue when turning, if felt that the front wheels got stuck and then over corrected when I accelerated.

NHTSA ODI 11685866

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a slight right turn, the steering wheel became sticky and failed to return to center as designed. The driver had to forcefully turn the steering wheel back to center. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 152,000.

NHTSA ODI 11685870

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a slight turn in either direction, the steering wheel had become sticky and failed to return to center. During the failure, the driver forcefully turned the steering wheel back to center. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000.

NHTSA ODI 11685872

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving on several occasions at various speeds, and turning the steering wheel to the right, the steering wheel became stiff, and the contact had to forcefully maneuver the steering wheel to correct the failure. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the power steering system needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11685880

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and making a left turn, the steering wheel became stuck. The contact had the pull the steering wheel to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000. The VIN was unavailable.

NHTSA ODI 11685894

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and turning in either direction, the steering wheel became difficult to return to center. The vehicle was taken to the local dealer, who was unable to identify the cause of the failure. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000. The VIN was not available.

NHTSA ODI 11685901

Steering has jerking sensation at higher speeds going around turns. Causing me to almost overcorrect. Safety of my children involved.

NHTSA ODI 11685910

Today I learned that there is an open investigation pertaining to the steering on my model of vehicle. What I orginally throught to be "normal" for the vehicle I now believe could be an issue. Since I have owned this van there have been numerous random times where I have been driving and it feels like my steeling wheel gots stuck in position and required extra effort to move it. It has always been in a gradual turn or curving of the road vs in a hard right or left turn. Additionally, there has been times where I am turning at a very low rate of speed, say to turn into a parking space, where I can feel what almost seems like a "bumping" sensation from the steering wheel through my hands. I have never been able to get the issues to occur when asking someone else if they feel or experience it.This is my first van that I have ever owned, so I assumed these to be little quirks of driving the vehicle. I guess I did not realize that me, my family or other's safety could be at risk during these episodes. There were no warning lights or indications that either event was ever about to occur. I have owned this vehicle since 2019 and the vehicle is available for inspection at anytime.

NHTSA ODI 11685957

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a turn, the steering wheel was sticking while making the turn, and after making the turn, it required an extra effort to turn the steering wheel. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Action: PE25009 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11686052

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the transmission slammed into gear while shifting. No warning lights were illuminated. The contact stated that the steering wheel pulled to the left while the contact was attempting to go to the right. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

NHTSA ODI 11686059

The electric steering has a stiff jerk at random positions when taking a turn. It seems to happen at the 11 o clock and the 1 o clock positions on the wheel. It causes a stiffness when driving on a turn that causes myself to have to jerk the wheel to get it out of the stuck position, which causes the vehicle to jerk and causes panic. It seems to happen every time I drive the van, several times during a trip, basically every time I take a basic turn. The safety of my family is put at risk because it causes me to have to jerk the wheel to get the steering under control. This is a current on going investigation. There are no warning messages or lights on for this. Please investigate this and get this issue fixed. It’s scary and dangerous to my family and others on the road.

NHTSA ODI 11686065

While turning, my steering wheel will get stuck, sometimes causing me to over correct while trying to fix it. It has been happening for quite some time and seems to be an ongoing issue. It typically occurs when I'm going around a curve, not when I'm doing a complete turn. I am afraid this could cause an accident at some point.

NHTSA ODI 11686074

When I’m steering to the right of the highway, my van is hard to steer back onto the roadway.

NHTSA ODI 11686096

The steering gets stuck at the 11 o'clock position. The steering wheel does not respond immediately and is putting me in a dangerous situation and causing many close encounters with the vehicle oversteering in the neighboring lanes on the highway putting me and my family at risk for a major car crash. There was a past recall on the steering where the dealer checked the ground wire but no repair was made.

NHTSA ODI 11686100

When turning the steering wheel it will feel like it gets stuck for a split seconds. It happens alot.

NHTSA ODI 11686141

The steering on my 2017 Chrysler Pacific sticks at the 11 and 1 position. It cause us over steer while driving down the road or on the interstate. It is very scary.

NHTSA ODI 11686143

The power steering sticks when making a gradual turn which makes it feel like it's not going to straighten back up so overcorrecting is easy if you're not careful. It happens intermittently and the dealer said they were unable to reproduce it but it happens on a regular basis.

NHTSA ODI 11686156

The steering wheel sticks when driving at speeds 50-70mph. When I am on a turning roadway, the steering wheel will stick in place, and will stay in that position unless forced to rotate.

NHTSA ODI 11685748

The steering tends to stick in the 11 o clock or the 1 o clock position when driving on the highway. I feel it and luckily I’m able steer it straight without much force. Seems to be getting worse.

NHTSA ODI 11685791

Steering wheel can randomly get stuck with mild turning or with a short curve in the road. It is much worse when driving downhill with a slight curve in the road. It is very unsafe and in order to unstick the steering wheel, the driver has to aggressively pull the steering wheel back into position to avoid overturning and driving outside the driving lane. This could definitely lead to an accident if the driver is unable to get the steering wheel unstuck promptly. This needs to be addressed immediately. This has been an ongoing issue for years so I listed the first date I really noticed this being an issue-when we took a road trip just outside the Smoky Mountains. The steering wheel sticking is horrendous driving downhill with curvy roads.

NHTSA ODI 11685832

I consistently have an issue with my steering wheel sticking in a turned position when making a full circle turn (for example: exiting a highway). The steering wheel will remain locked in this position, even with no hands on it, until jerked the opposite direction which seems to unlock it.

NHTSA ODI 11685833

While driving I lost my steering and it was hard to turn as i approached traffic and attempting to turn on ramp, I had to fight steering to get off of road. I took it to a garage and technician diagnosed it and said it is a steering module mounted outside under vehicle.

NHTSA ODI 11680150

While stopped in traffic, the car started shifting from Drive to Neutral and Parking, the lights of the shifting wheel started blinking, and it was not possible to turn off the engine. After ~20 minutes, it stopped doing that and I was able to turn it off. 10 minutes later I started the engine and I was able to drive home but the steering wheel was very hard to move and the Check Engine light and there was a message in the cluster to take the Power Steering Assist and the electronic stability control system to service, but while stopped in the driveway with the engine on, it did exactly the same and I wasn't able to power off the engine. I wasn't able to start the engine again after that, the lights of the shifting whell kept blinking. I took the car to an independent mechanic and he was able to start the engine, but Power Steering is so hard to move.

NHTSA ODI 11677924

While driving and going around a curve to the right, the steering 'locks up' and I need to tug on the steering wheel to bring it back to center. This does not happen every time, but it is becoming more frequent. It most recently happened on Friday, July 25, 2025 and then again today, July 28, 2025.

NHTSA ODI 11676681