What 1,475 owners told NHTSA about the 2017 Chrysler Pacifica Awd

I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)

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BACK IN NOVEMBER 2017, MY FAMILY AND I WERE DRIVING 70MPH ON THE FREEWAY AND THE CAR'S DASHBOARD LIGHT ALL TURNED ON AND STARTED BLINKING. THE CAR LOST POWER FORCING ME TO QUICKLY PULL OVER AND AVOIDED ANOTHER CAR FROM COLLIDING. THE SERVICE LIGHTS TURNED ON. I TURNED OF THE IGNITION AND TURNED IT BACK ON. I TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING DAY. THEY RAN A DIAGNOSTIC TEST BUT COULD NOT PULL ANY CODES OF THE INCIDENT. I SAW THE RECALL ANNOUNCED A COUPLE OF DAYS AGO. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE FIX FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2ND QUARTER OF 2018. I DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH MY KIDS ON BOARD. WE PURCHASED THIS CAR FOR ITS SAFETY RATING, NOW WE ARE DRIVING A DEATH TRAP.

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VEHICLE STALLED ON FREEWAY, GRADUAL LOST OF POWER AND CAME TO A STOP. TRIED TO INCH VEHICLE TO THE SIDE SHOULDER TO AVOID TRAFFIC. CALLED ASSIST AND WAS ABLE TO RE-START VAN AFTER A FEW TIMES TRYING THE PUSH START BUTTON. DROVE STRAIGHT TO DEALER BUT THEY GAVE NO EXPLANATION. BOUGHT VEHICLE LESS THAN 30 DAYS BEFORE INCIDENT OCCURRED.

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WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.

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I WAS DRIVING ON THE STREET THANKFULLY AT A LOWER SPEED ABOUT 25 MPH AND THE POWER STEERING SUDDENLY GAVE OUT. IT THEN CAME BACK RANDOMLY WHILE TURNING. IT DID THAT MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO THE DEALER. I HAVE BEEN TOLD IT IS AN ELECTRICAL PROBLEM. IT HAS BEEN 2 1/2 MONTHS AND THEY HAVE NOT BEEN ABLE TO FIX IT. I DO HAVE A LOANER. I HAD A CHRYSLER CUSTOMER CARE CASE BUT THEY HAVE CUT OFF ALL CONTACT WITH ME.

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VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.

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WE PURCHASED A PACIFICA ON 12/21/2017. NOT EVEN AN HOUR AFTER LEAVING THE DEALERSHIP THE VEHICLE STALLED, LOSING ALL POWER, AND HAD TO BE RESTARTED TO REGAIN POWER AND DRIVING ABILITY AT A STOP LIGHT. WE WERE NOT HIT, BUT IT IS VERY DANGEROUS TO HAVE A VEHICLE THAT STALLS RANDOMLY.

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ON 4 OCCASIONS I LOST ABILITY TO ACCELERATE. I PUSH ON THE GAS AND THE CAR WON'T GO. IT JUST STOPS OR STALLS. THE POWER IS ON BUT CAR WON'T GO. I SEEM TO LOSE SOME POWER STEERING. TWICE THIS WAS WHILE MAKING A LEFT TURN WITH TRAFFIC COMING TOWARD ME ON A BUSY STREET. I WAS STALLED IN THE MIDDLE OF THE ROAD . FINALLY THE VAN BEGAN TO WORK AGAIN AND SHOT ME FORWARD ABRUPTLY. TODAY 11/27/17 I BROUGHT IT TO CHRYSLER DEALERSHIP. THEY ARE TELLING ME A SOFTWARE UPDATE WILL FIX IT BUT I'M SKEPTICAL AND AFRAID TO DRIVE IT.

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WE PURCHASED THE VEHICLE AT A LOCAL DEALERSHIP IN JULY 2017. IN AUGUST, VEHICLE LOST POWER STEERING COMMUNICATION UNEXPECTEDLY. DEALERSHIP WAS ABLE TO RESTORE POWER STEERING, HOWEVER, THEY WERE NOT ENTIRELY SURE OF THE CAUSE. IN OCTOBER, THE VEHICLE LOST ELECTRICAL COMMUNICATION AND WAS STUCK ON A BUSY HIGHWAY OFF-RAMP AFTER STOPPING AT A STOP LIGHT. WE WERE UNABLE TO MOVE THE CAR FOR 30 MINUTES. DEALERSHIP UNABLE TO DETERMINE THE CAUSE AND ADVISED US THAT THE CAR COMPANY SAID THEY NEEDED TO GIVE US THE CAR BACK. THE CAR HAS BEEN IN THE SHOP FOR A TOTAL 22 OF DAYS AND NOTHING WAS FIXED THE SECOND TIME TO PREVENT THIS FROM HAPPENING AGAIN.

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MY CAR ON OCCASION HAD BEEN FEELING LIKE IT WAS CUTTING OUT, I THOUGHT I GOT SOME BAD GAS SO I SWITCHED STATIONS AND NOTICED IT LESS. THEN ABOUT A MONTH LATER, IT JUST TURNED OFF IN ROUTE. I WAS AT A FOUR WAY STOP ACCELERATED TO GO AND IT STARTED OUT, I MADE IT INTO THE MIDDLE OF THE INTERSECTION AND THE CAR TURNED OFF. IT GAVE A NOTICE BY STEERING COLUMN THAT IT NEEDS TO BE IN PARK TO START ENGINE OR SOMETHING. IT DID IT WITH ABOUT 13,000 MILES ON IT. I WAS ABLE TO START THE VAN AFTER I PUT IT IN PARK WITH FOOT ON BRAKE AND CONTINUE ON. IT HAPPENED SO FAST I WAS NOT SURE WHAT WENT WRONG? NOW I READ THAT MANY HAVE HAD THIS HAPPEN AS WELL. I AM FEARFUL NOW IT WILL HAPPEN WHEN I AM GOING HIGHER SPEEDS, ETC. THIS NEEDS TO BE FIXED!

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AS I WAS DRIVING THE VEHICLE SOMETIMES GOES LIKE IT WAS IN NEUTRAL THEN THE GEAR KICKS IN IT FEELS LIKE IF SOMEONE REAR ENDED YOU I HAVE TAKEN IT TO DEALER BUT NO FIX YET

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2017 PACIFICA TOURING-L ENGINE SHUTDOWN COMPLETELY WHEN DRIVING AT ABOUT 35-40 MPH ON A CITY STREET WHEN I SLOWED DOWN FROM 45 MPH. THE VAN IS LESS THAN A YEAR OLD AND HAS ABOUT 10000 MILES ON IT. SCREEN DISPLAYED MESSAGE 'SHIFT TO PARK AND RESTART VEHICLE'. I TRIED RESTARTING WITHOUT STOPPING THE CAR AS THERE WERE CARS BEHIND ME AND I SAW THE MESSAGE "TOO FAST TO SHIFT TO PARK" AND THE POWER STEERING WAS ALSO CUT OFF BECAUSE IT IS ELECTRONIC. I HAD TO PARK ON THE SHOULDER AND RESTART AFTER A COMPLETE STOP. CONTACTED MY CHRYSLER DEALER AND HE TOLD ME THAT UNLESS THERE IS A CODE NO DIAGNOSIS IS POSSIBLE. I'VE DROPPED MY CAR TODAY MORNING - NO UPDATES AS YET. UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS UPDATED 12/04/17*BF UPDATED 7/20/18*JB *TR

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ON MULTIPLE OCCASIONS OVER THE PAST 6 MONTHS, THIS VEHICLE HAS LOST POWER, CAUSING THE DRIVER TO HAVE NO ABILITY TO STEER THE VEHICLE, ACCELERATE, OR BRAKE UNTIL IT COMES TO A COMPLETE STOP. THIS HAS HAPPENED UNDER A RANGE OF DIFFERENT CIRCUMSTANCES - WHILE DRIVING LESS THAN 15 MPH IN A PARKING LOT AND ALSO WHILE DRIVING APPROXIMATELY 25 MPH. THERE ARE NUMEROUS REPORTS OF OTHERS EXPERIENCING THE SAME SUDDEN LOSS OF POWER ON ONLINE FORUMS (E.G., PACIFICAFORUMS.COM), AND SOME OF THESE OCCURRENCES HAVE BEEN REGISTERED AT HIGHER SPEEDS. EACH TIME WE HAVE BROUGHT IT TO A CHRYSLER SERVICE CENTER, MECHANICS HAVE ADVISED THAT ALL DIAGNOSTIC TESTS DO NOT REVEAL ANY ISSUES AND EFFORTS AT DRIVING THE VEHICLE TO REPLICATE THE ISSUE SIMILARLY COME BACK NEGATIVE. ALL OTHERS WHO CLAIM TO HAVE EXPERIENCED SIMILAR PROBLEMS WITH THEIR PACIFICA HAVE REPORTED SIMILAR NEGATIVE TEST RESULTS, WITH NO REMEDIATION PROPOSED. THIS IS AN UNACCEPTABLE RISK. WE CAN BE CONTACTED AT [XXX]. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR..UPDATED 10/23/17 *BF UPDATED 9/7/18*JB

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I PURCHASED A BRAND NEW 2017 CHRYSLER PACIFICA AND WAS HAD 309 MILES ON THE CAR WHEN I HAD THIS INCIDENT. I WAS DRIVING APPROXIMATELY 65MPH IN THE LEFT MOST LANE WHEN I SUDDENLY LOST ALL POWER TO THE ENGINE, STEERING, AND BRAKES AND WAS UNABLE TO ACCELERATE OR BRAKE NORMALLY. I USED QUITE A BIT OF STRENGTH TO MANEUVER THE CAR TO THE RIGHT SHOULDER AND NEARLY WAS REAR ENDED BY A SEMI TRUCK IN DOING SO AS THERE WAS NO SHOULDER ON THE LEFT HANDS SIDE. DURING THIS TIME PERIOD, ALL OF THE LIGHTS IN THE INSTRUMENT CLUSTER WERE FLASHING VARIOUS WARNINGS AND FAILURE SYMBOLS. I WAS ABLE TO GET TO THE SHOULDER, SHUT OFF THE CAR AND RESTART IT AT WHICH POINT THE CAR WAS VIOLENTLY SHAKING AND AGAIN GIVING MANY FLASHING WARNINGS. I DROVE AT A MAX SPEED OF 16MPH TO A SAFER LOCATION OFF THE HIGHWAY AT WHICH POINT THE CAR AGAIN STALLED AND STOPPED. THE CAR WAS THEN TOWED TO THE DEALER. ..UPDATED 10/25/17 *BF UPDATED 10/30/2017*JS

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VEHICLE SHUTDOWN: AS I APPROACHED A YIELD SIGN ON A SUBDIVISON STREET, I SLOWED TO A FEW MPH BEFORE ACCELERATING SLOWLY AGAIN. THE VEHICLE THEN LOST POWER AND STEERING (IT SHUTDOWN). I LOOKED AT MY DASH AND IT READ "VEHICLE MUST BE IN PARK TO START." I APPLIED THE BRAKE AND STOPPED WITHOUT BEING ABLE TO STEER. I THEN TURNED THE GEAR KNOB TO PARK AND RESTARTED THE VEHICLE AND WENT ON MY WAY. I AM THANKFUL THEIR WAS NO TRAFFIC AS THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT...UPDATED 10/30/17 *BF UPDATED 11/13/217*JS

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HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS

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I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

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WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB

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THE MINIVANS ENGINE AND ALL ELECTRONICS WILL SHUT OFF WHILE IN DRIVE, WE LOSE POWER STEERING AND ARE PROMPTED TO SHIFT TO PARK AND RESTART, IT'S HAPPENED 3 TIMES SO FAR ONCE DRIVING 45MPH ON A CITY STREET, ONCE AT A RED LIGHT IN DRIVE ON A LARGER HIGHWAY AND ONCE IN PARK IN A PARKING GARAGE.. ....UPDATED 11/03/17 *BF UPDATED11/09/2017*JS

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LAST NIGHT, WHILE DRIVING APPROX 40MPH, OUR BRAND NEW 2017 PACIFICA LTD SHUT DOWN. THE ENGINE SUDDENLY, WITH NO WARNING, JUST STOPPED. THE DOT ABOVE THE 'D' (FOR DRIVE) STARTED FLASHING, AND A MESSAGE FLASHED: 'SHIFT TO P TO START.' WE CAME TO A STOP IN THE MIDDLE OF THE ROAD. I PUT IT IN PARK AND THEN WAS ABLE TO TURN IT BACK ON. I HAD BOTH HANDS ON THE WHEEL, SO I NEVER TOUCHED THE STARTER BUTTON. THE KEY FOB WAS IN MY PURSE, WHICH WAS NOT MOVED. THANKFULLY WE WERE NOT ON A HIGHWAY, SO NOBODY RAN INTO US. I DROPPED IT OFF AT THE DEALERSHIP THIS MORNING, AND THEY JUST TOLD ME THEY CANNOT RECREATE THE ERROR. WE'VE HAD IT FOR ABOUT 2 WEEKS, AND WE'VE DRIVEN IT 1500 MILES, MOSTLY HIGHWAY.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

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VEHICLE RANDOMLY SHUT OFF AT 60MPH ON ROUTE 70 WITH LOSS OF STEERING WHILE DIVING THROUGH A TUNNEL IN THE ROCKY MOUNTAINS. VAN HAD 7,500 MILES ON IT.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

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I WAS TURNING INTO A PARKING LOT AND MY 2017 CHRYSLER PACIFICA SUDDENLY TURNED OFF. THE DISPLAY SAID SOMETHING ALONG THE LINE OF "CAR MUST BE IN PARK." I HAD TO PUT MY CAR BACK IN PARK AND RESTART THE ENGINE. I WAS ALMOST REAR ENDED BY ANOTHER CAR WHO WAS NOT EXPECTING ME TO STOP. NOW THAT I AM RESEARCHING THIS ISSUE, I'M FINDING THAT SEVERAL OTHER PEOPLE HAVE HAD THIS ISSUE AND CHRYSLER HAS NO IDEA WHY IT'S HAPPENING. I AM TERRIFIED TO DRIVE MY CAR NOW. WHAT IF THIS HAPPENS ON THE EXPRESS WAY TRAVELING AT HIGH SPEEDS OR WHILE DRIVING THROUGH THE MOUNTAINS? ..UPDATED 07/20/17 *BF *CN

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MY LOCAL DEALER (CONFIRMED BY FCA LLC) HAS TOLD ME THAT WE CANNOT GET THE AUTONOMOUS BRAKING AND LANE ASSIST ON THE PACIFICA TOURING TRIM LEVEL; ONLY ON THE MORE EXPENSIVE TOURING L-PLUS! THESE SHOULD BE OPTIONS ON ALL TRIM LEVELS SO A FAMILY WHO WANTS SAFETY MORE THAN FANCY CAN SPEND THEIR HARD EARNED MONEY ON SAFETY OPTIONS AND NOT BE FORCED TO PAY $7000 MORE FOR FANCY TO BE ABLE TO GET MORE SAFETY!!!! CAN YOU PUT PRESSURE ON THEM TO OFFER THE ALP ADVANCED SAFETY OPTION ON LOWER TRIM LEVELS?

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