What 139 owners told NHTSA about the 2017 Chevrolet Suburban

The contact owns a 2017 Chevrolet Suburban. The contact stated while driving at approximately 5 MPH and slowing to park the vehicle in his residence driveway, the brakes failed to function and the vehicle rolled into a large plastic refuse bin. There was minor damage to the front driver side of the bumper. The contact stated that he buffed out the damage. The contact stated that he did not feel the normal pressure from the brake pedal. The contact placed the vehicle into reverse (R) to back away from the refuse bin and again the brakes failed to function. The contact stated that the "brake assist" light was illuminated. The contact had not taken the vehicle to a local dealer, it was not diagnosed. The contact stated he replaced all four brake pads on his vehicle. The manufacturer had been informed of the failure. The failure mileage was 56,027.

NHTSA ODI 11493103

IN LOW SPEED AROUND 2-5 MILES IF YOU STEP ON THE BRAKE TOO FAST THE ABS WILL ENGAGE IVE EXPERIENCE THIS A LOT ESPECIALLY I PUT THE CAR ON REVERSE . YOU CAN HEAR THE ABS NOISE AND FEEL IT WHILE STEPPING G ON THE BRAKE LIKE SOMETHING IS SKID

NHTSA ODI 11363138

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) WHICH WAS SERVICED AT BONIFACE HIERS CHEVROLET (800 S HARBOR CITY BLVD, MELBOURNE, FL 32901). MONTHS LATER, WHILE HIS WIFE WAS AT A STOP LIGHT, SHE EASED OFF THE BRAKE PEDAL TO INCH FORWARD AND AS SHE ATTEMPTED TO DEPRESS THE BRAKE PEDAL AGAIN, IT VIBRATED AND THE BRAKES FAILED TO ENGAGE WITHOUT WARNING. THE CONTACT'S WIFE HIT THE VEHICLE IN FRONT OF HER AT APPROXIMATELY 5 MPH. A POLICE WAS REPORT WAS FILED AND THE OTHER DRIVER HAD REPORTED UNKNOWN INJURIES. THE DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT CONTACT THEY HAD UPDATED THE ELECTRONIC CONTROL MODULE; THEY OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED FOR THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11311486

TL* THE CONTACT OWNED A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED HE RECEIVED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) AND THE VEHICLE WAS TAKEN TO DEALER PARKS CHEVROLET CHARLOTTE LOCATED AT 8530 IKEA BLVD, CHARLOTTE, NC 28262, (704) 227-5848 TO RECEIVE THE RECALL REMEDY ON NOVEMBER 19, 2019. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN HE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED ON IT'S OWN. THE ENGINE WAS CUT OFF BUT THE VEHICLE CONTINUED TO ACCELERATE FORWARD. THE CONTACT STATED HE DROVE THROUGH A STOP SIGN AND IMPACTED ANOTHER VEHICLE AND KEPT ACCELERATING UNTIL IT CAME TO A STOP CRASHING INTO A TREE. THE AIR BAGS DID DEPLOY. THE CONTACT SUSTAINED EMOTIONAL DISTRESS AND HIS WIFE SUSTAINED INJURIES ON HER CHEST BONE INJURIES, RIGHT HAND, AND A CUT LIP. THE CONTACT STATED THEY DID NOT SEEK MEDICAL ATTENTION. THE CONTACT STATED THE OTHER VEHICLE WAS TOTALED AND A CHILD SUSTAINED NECK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED THE DEALER AND WAS MADE AWARE OF THE FAILURE. THE CONTACT BELIEVES THE RECALL REPAIRS WAS RELATED TO THE ACCIDENT. THE VEHICLE WAS TOTALED. THE MANUFACTURER HAD NOT BEEN AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,720.

NHTSA ODI 11300867

ON MARCH 21, 2019 I WAS IN AN AUTOMOBILE ACCIDENT DUE TO BRAKE ISSUES. I WAS AT A RED LIGHT IN THE LEFT TURN LANE AROUND THE CORNER FROM MY HOUSE. THERE WERE 3 OR 4 CARS IN FRONT OF ME TO TURN LEFT. LIGHT TURNED GREEN, EVERYONE PROCEEDED. THE CAR IN FRONT OF ME PASSED THE CROSS WALK AT THE INTERSECTION, SHE SLAMMED ON HER BRAKES AND DECIDED NOT TO PROCEED. I SAW HER MAKING A SUDDEN STOP, I STEPPED ON THE BRAKE. SINCE WE WEREN'T GOING VERY FAST, MY EXPECTATION WAS FOR MY CAR TO STOP. I FOUND THAT THE BRAKE PEDAL SEEMED TO BE MORE DIFFICULT TO PUSH. INSTEAD THE HARDER I PRESSED ON THE BRAKE THE MORE I REALIZED I WAS ABOUT TO HIT THE CAR IN FRONT OF ME. AT THAT POINT I FELT LIKE I HAD TO SLAM ON MY BRAKES. THINGS WERE HAPPENING SO FAST. AFTER MY VEHICLE BUMPED THE CAR IN FRONT OF ME, I ASKED THE GIRL TO PULL OFF THE ROAD SO WE WOULDN'T BLOCK TRAFFIC. I CALLED THE POLICE TO COME OUT TO TAKE A REPORT. SHE STATED THAT HER VEHICLE ALREADY HAD A HOLE IN THE BUMPER SO MY VEHICLE DIDN'T DO MUCH DAMAGE TO HER CAR. WE BOTH HAD OUR VEHICLES REPAIRED. SOMETIME IN EARLY TO MID MAY I RECEIVED A GENERIC LETTER FROM GM (DATED APRIL 2019) DISCUSSING THE FACT THAT THERE MAY BE A CONDITION WITH THE 2017 SUBURBAN MAY HAVE A CONDITION WHERE CUSTOMERS MAY EXPERIENCED INCREASED BRAKE PEDAL EFFORT. I CONTACT GM AFTER STUDYING UP ON THIS ISSUE AND FILED A COMPLAINT. I RECD A CASE #. SOMETIME LATER HE CONTACTED ME SAYING MY CASE HAD BEEN MOVED TO ANOTHER AREA. NEVER HEARD FROM ANYONE CALLED THEM ON JUNE 18. WAITED FOR ANOTHER CALL. FINALLY HEARD CASE WAS BEING MOVED TO ANOTHER AREA AND WAS TOLD IT COULD TAKE 30 DAYS OR MORE. I SUPPLIED ALL THEY ASKED FOR. THEY SENT SOMEONE OUT TO RETRIEVE DATA. WAITED AND WAITED. AFTER MUCH EFFORT RECEIVED AN EMAIL SAYING THAT THE ACCIDENT OCCURRED 5 MONTHS AGO & THE CONDITION MAY NOT HAVE BEEN PRESENT AT THAT TIME AND DECLINED TO ASSIST

NHTSA ODI 11277164