What 720 owners told NHTSA about the 2017 Chevrolet Malibu Limited

The contact's mother owns a 2017 Chevrolet Malibu. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P) however, the “Shift to Park” message was displayed, preventing the vehicle from turning off. The contact shifted the gear shifter back and forth and then shifted into park(P) before the proper gear was recognized. The vehicle was taken to the dealer where it was diagnosed that an unknown switch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.

NHTSA ODI 11478767

While driving, car speed decreases to 20 MPH. I continue to push the pedal and then suddenly revs up to pedal speed. The vehicle jerks while this is happening. There has been a loud clinking sound under the pedal area. No warning lamps. This happens intermittently and dealership will not do any repairs without a code or replicating the issue. This is a huge safety concern and I can no longer drive this vehicle safely. What can I do to get this repaired?

NHTSA ODI 11478402

The infotainment system is completely out: I have no navigation, no radio, no clock, no way to adjust anything in the vehicle, no cruise control, left rear turn signal is malfunctioning, left rear brake light is out, left front running light is out, it takes 3-8x to press the ignition button to start the vehicle, I cannot open my trunk, the emissions light keeps going on and off and the check engine light keeps going on and off.

NHTSA ODI 11477067

Vacuum pump has stopped working properly causing it very difficult to brake. Autostop feature has stopped working properly due to this problem. This is the second time I have had issues with the vacuum pump.

NHTSA ODI 11475737

When the vehicle is in park and turned off, there is a message that appears on the dashboard that reads, "Shift to Park," despite the gear shift in the park position. This is a safety hazard because the vehicle will not turn off and will continue to use the vehicle's battery unless the "Shift to Park" message is cleared from the dash board. To clear the message, one must press the gear shift button several times or wiggle the gear shifter. My spouse spent 10 minutes doing this earlier today and was almost late for a doctor's appointment. If my spouse did not clear the "Shift to Park" message, my spouse would have risked having a dead battery after the doctor's appointment and would have had to call for a ride home or walk in weather with heat indices in the mid-90 degree F. The "Shift to Park" message has showed up on the dashboard with increased frequency over the past several weeks and Chevy should issue a recall to remedy this issue at no cost to consumers. This is a known issue by Chevy, according to GMauthority.com, as a class action lawsuit has been filed because Chevy has not acted to fix a known problem in their vehicles. I am writing to add my complaint to the list complaints this agency has received regarding this issue. Please promptly issue a recall to remedy this issue.

NHTSA ODI 11474833

For the past almost year, my vehicle states to shift to park b ut it is in park. This is happening on a regular basis. I should not have to sit there and wrestle with the transmission shifter to get this to turn off. This has caused my battery to die and now my transmission is slipping. This is a known issue for several models and is becoming a serious issue for me.

NHTSA ODI 11474600

My car has been in and out of the dealership since I purchased it back in 2017. The vehicle shuts off while I am driving it. The first time this happened I was on the highway with my 5 year old son. I completely lost power and had no control being my steering wheel locked. Since then I have repeatedly had the same issue. Each time calling the dealership and each time they find either nothing wrong with it. Or say they fixed the issue which I was charged for. For the same issue that was fixed to happen again. This happened yet again today as I was making a left hand turn onto a 4 lane highway. It happens atleast once a day. I lost all power to my car. Steering wheel locked and car refused to start. There is something going on with this car and many others. The dealership I purchased it from agreed and offered to get me into a new Malibu being it’s a safety issue but I want nothing to do with another Chevy after my research. Too many issues with this car. THIS car has already been fixed for the recall involved AND this is still happening. And the car also won’t go into park. It says shift to park which drains the battery because the car never really shuts off. Before the recall I payed for repairs out of pocket for what the dealership “thought” it was which it was not. Clearly because the same thing keeps happening. Nothing different. It’s all the same. This car is a lemon. God forbid my car stops in the middle of a highway and won’t start. I won’t say the rest but if there are any injuries or the worst I have documented everything through my dealership. My family and I will sue.

NHTSA ODI 11473784

Shifting delays that cause loss of power for the past 2 years. I would have reported sooner but did not know how until now.

NHTSA ODI 11473321

PROBLEM WITH THE SHIFTER. PLACED IT IN PARK. MESSAGE CENTER SAYS TO PUT IT IN PARK. HAD TO JIGGLE THE SHIFTER A FEW TIMES, THEN THE MESSAGE WOULD STOP. SOMETIMES, I HAD TO RESTART THE CAR AND TAKE IT OUT OF PARK AND BACK IN. IT WOULD HAPPEN ONCE IN AWHILE AND NOW MORE FREQUENTLY . TOOK IT TO A CHEVY DEALER AND THEY HAD TO REPLACE THE SHIFTER.

NHTSA ODI 11473219

First incident, vehicle in motion moving about 45 MPH approached red light vehicle started making loud tick noise when to start to slow down and break pedal was solid not able to slow the vehicle down. Panicked, 3 children in my car in fear for their safety. Was able to put both feet and press as hard as I could to attempt to stop the car. Car thankfully came to a stop and was able to pull over exit the car and have towed to dealership. Dealership inspected vehicle and decided that the vacuum pump had locked up and the case and gear had broken apart. Replaced part and everything was working. Second incident, noticed fluid on driveway, took car to dealership and they stated the vacuum pump was leaking, changed gasket. Third incident, driving car down the highway, vehicle lost speed (jumped) and check engine light came on. Exited highway and car shut off and breaks were again solid had to again use two feet to press as hard as I could in order to not blow through an intersection. Was able to get off road call tow truck and tow to closest shop. They inspected vehicle and found the vacuum pump locked up again and broken pieces where sent into the engine and destroyed the cam shaft.

NHTSA ODI 11472909

The contact owns a 2017 Chevrolet Malibu. The contact stated that while driving and attempting to accelerate, the vehicle jerked and decelerated from 65 MPH to approximately 20 MPH; the vehicle then independently accelerated to 40 MPH. While at a stop sign, the vehicle stalled. The engine power reduced message was displayed. Additionally, water had entered the trunk of the vehicle and the contact was concerned about mold. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 180,000.

NHTSA ODI 11471993

The vehicle displays “Shift to Park”. Cannot turn off car and most recently we needed to turn the car on/off 12 times to get the vehicle to park. We’re worried we will not see the error message and exit the vehicle with the possibility of the car moving as it doesn’t recognize that the car is in park.

NHTSA ODI 11472052

As I was driving in a 45 MPH two-lane road, the car in front of me wanted to turn left and when I stepped on the brake pedal, it was stiff. The car wouldn't slow down. So, I quickly stepped on the parking brake which helped and possibly saved my life and the life/lives of those I could have hit. One can only imagine the fear I had. The check engine light came on right after. When tested it reported P0556 - Brake Pressure Sensor; something that has to do with the Brake Booster Vacuum Pump. When I talked to a mechanic, he recommended I report this issue here because this should not happen.

NHTSA ODI 11471869

For over a year now my car has a weird hesitation when I press the gas and fully have the pedal down it just crawls no more than 8mph then all of sudden it will jump into speed and take off. The shop has had my vehicle for over 3 months and couldnt figure it out just told me to put premium gas in and that still hasnt solved the problem. This car has been NOTHING but problems. Havent even had it three years and its been in the shop for almost 6 months in total

NHTSA ODI 11471065

This vehicle has been in the shop multiple times for the vacuum pump brakes to be replaced by the dealership. This is the 3rd time that the time the car will be taken to the dealership for the car to have the vacuum pump replaced, due to almost being in a major accident the 2nd time in the middle of a 4 way intersection because the brakes went out and the vehicle had to be towed. The brakes continues to lock up and is a danger to our safety. This car has been reported to General Motors to made as a recall. This car is consider a LEMON at this point and I would like for someone to contact me at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11471031

Since purchasing this vehicle I have had to take to repair shop several times due to the automatic shut off when at a stop light but car cuts out completely and sometimes will not start back up. I have had to be towed to the shop I have had to replace the battery once already because of this and looks like will have to replace battery again because it has started doing the same thing again. I have only had this car a year and am ready to give it back to the dealership.

NHTSA ODI 11469837

The vehicle has just over 51,000 miles on it. When shifted to park and turned off, it gives an error message "shift to park" and will not shut all the way off. This requires the car to be restarted, shifted out of park and back into park and shut down again, often multiple times. The car is currently at the dealership having the shifter assembly replaced, which will cost over $600 in parts and labor. Online research indicates this is a common and known problem, with bulletins issued in all 50 states. If the shifter assembly becomes obstructed from proper functioning by debris, as these bulletins suggest, it would appear that this could eventually result in the inability to put the car in park at all, which would be a major safety concern. GM states it is not under recall at present.

NHTSA ODI 11468154

Component: Vacuum pump, booster which caused engine damage (cam shaft) Safety: Unable to stop which could cause a collision Confirmation: Chevrolet dealer confirmed the booster caused the vacuum pump to fail which also caused engine damage Inspection: GEICO is sending an inspector and Chevrolet also confirmed damage Warning Lights: No warning lights,

NHTSA ODI 11468218

The contact owns a 2017 Chevrolet Malibu. The contact stated that the automatic START/STOP feature intermittently failed to operate as needed and the vehicle would shut off while at a complete stop. There were several unknown warning lights illuminated. During the most recent failure, the vehicle failed to restart after several attempts. A fellow motorist assisted her in jump-starting the vehicle and the contact was able to resume normal driving. The contact then took the vehicle to a dealer where it remained in their possession while awaiting a diagnostic test. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 67,000.

NHTSA ODI 11468223

The contact owns a 2017 Chevrolet Malibu. The contact stated upon coming to a complete stop, the vehicle shut off and the warning messages "Power Engine Low", "Steering Reduced; Be Careful" were displayed. The contact stated upon restarting the vehicle, the warning messages were no longer illuminated and she was able to continue driving. The contact stated that the failure reoccurred several times. Additionally, the contact stated while driving 45-55 MPH, the vehicle decelerated independently to 25-30 MPH. The contact stated that the failure had been reoccurring intermittently. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the convertor actuator voltage performance for the power train system had failed. The vehicle was not repaired. The local dealer was notified of the failure and an appointment was scheduled for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 97,000.

NHTSA ODI 11467825

Vehicle check engine light came on. Then a warning saying reduced engine power came on. I then lost most of my accelerator and slowed me down from 65 mph to about 30 right in the middle of the highway. As I was pulling off to the emergency shoulder my brakes became very stiff and started pulsating rapidly. I could hardly press the pedal enough to make the vehicle come to a stop safely.

NHTSA ODI 11467111

The seatbelt became locked in the full retracted position and could no longer be used. The trim of the car was removed to confirm there were no obstructions or twists on the belt.

NHTSA ODI 11466542

shift to park warning stays on and will not shut off when shifter is in park dealer replaced shifter assembly $800.00 when car electrical will not shut off that is a safety issue

NHTSA ODI 11465975

Car looses power randomly “engine power reduced” comes up on the dash screen have to pull over shit car off and then turn back on to reset.

NHTSA ODI 11465764

I have had this issue 3 times since purchasing new in 2017. Power completly turns off while driving. No warning no nothing just turns off. I had my pistons and all that replaced back in 2019, I have also had the battery replaced 3 times since getting this vehicle as that Is what gm recommended. Nothing is helping. It now tells me to service stabilitrack. Tells me my power steering is out. It’s not safe to drive. It sits in my driveway and I am waiting money monthly paying on it. It also gives me a shift to park error while it’s already in park. This is a dangerous car and do not recommend it. Chevy was so gracious to tell me they’ll give me half of what my vehicle loan is. So nice. Ya right what a joke. I have pulled up these issues from other buyers of this car and they say there’s ni recall so nothing they can do. I’m not sure what other steps to take I just need out of this car. And so does everyone else. It’s dangerous and the fact that nothing has been done by the federal government about this is worriesome.

NHTSA ODI 11465601