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What 116 owners told NHTSA about the 2017 Chevrolet Impala

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (116)Crash / fire / injury (9)Engine (21)Airbags (17)Electrical system (15)Transmission & drivetrain (12)Steering (10)Lights (6)Brakes (4)Fuel system (4)Seats (3)Visibility & wipers (3)

4 of 116 complaints match · Airbags · crash/fire/injury only · clear filters

Mar 1, 2024AirbagsCrash1 injury

The contact owns a 2017 Chevrolet Impala. The contact stated while driving approximately 30 MPH and making a right turn, the vehicle crashed into the passenger's side door of an oncoming truck that was hidden behind a box truck and had suddenly intruded into his lane. The front end of the vehicle was damaged. The air bags failed to deploy. The contact sustained neck pain, back pain, and bruises on the forearms. The contact did not seek medical assistance. The contact was able to drive the vehicle from the scene. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 89,000.

NHTSA ODI 11574902

Aug 10, 2023AirbagsLatches & locksCrash1 injury

The contact owned a 2017 Chevrolet Impala. The contact stated that while driving at approximately 50 MPH, a tractor-trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide with a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees, and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. Also, while the keys were inside the vehicle the doors had locked and the contact was unable to enter the vehicle. A locksmith was called to open the doors. The cause of the failure was not determined. The failure mileage was 72,000.

NHTSA ODI 11537742

Mar 4, 2022Airbags1 injury

While sitting in my car at a gas station my driver seat air bag went out. With no warning

NHTSA ODI 11455248

Nov 11, 2019AirbagsCrash2 injuries

FRONT END CRASH & AIRBAGS DID NOT DEPLOY

NHTSA ODI 11279418

Working with the data? Download all 116 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Chevrolet Impala verdict →