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What 116 owners told NHTSA about the 2017 Chevrolet Impala Limited

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (116)Crash / fire / injury (9)Engine (21)Airbags (17)Electrical system (15)Transmission & drivetrain (12)Steering (10)Lights (6)Brakes (4)Fuel system (4)Seats (3)Visibility & wipers (3)

Newest first · 116 complaints · page 5 of 5

Jul 15, 2018Electrical systemEngineFuel system

VEHICLE WAS CONDO PARKING AREA IN SPI TEXAS AND LOWELL,IN. MICE CHEWED FUEL IJECTION HARNESS (DISABLING(3 CYL) ON FEB.10,2018 AND AGAIN 10 DAYS LATER HARNESS ( 4CYL) AND FOAM INTAKE MANIFOLD. ALL SOYBEAN BASED WIRES AND FOAM. BOTH REPAIRED AT GILLMAN CHEVY IN HARLIGEN ,TX. THEN ON 6/21/2018 THERE WAS AN EXTREME SAFETY EVENT WITH RODENT DAMAGE TO SOY BASED FUEL LINE ELBOW ON TOP OF FUEL TANK THAT PUMPED OUT 8 GALLONS OF GAS ON TOP OF HOT EXHAUST SYSTEM WITH THE POTENTIAL OF FIRE IN REAR OF CAR IN 10 MILES OF TRAVEL FROM HEBRON,IN TO LOWELL,IN. THE FUEL PUMP SHUTOFF FOR RUN AWAY FUEL PUMP NEVER DEPLOYED THUS CREATING EXTREME HAZARD THAT WAS UNDECTABLE INSIDE VEHICLE.THE FUEL LINE WAS REPAIRED BY SMITH CHEVY IN LOWELL, IN ON 6/21/2018. THE REPAIR BILLS WERE $731.50, $592.10 AND $507.17 RESPECTIVELY FOR A TOTAL OF $1830.72. CHEVY CLAIMS SOY BASED PARTS NOT DESIGN FLAW AND REFUSES WARRANTY CLAIMS AND SAFETY LIABILITY.. ALL MANUFACTURES HAVE SIMILAR SOY BASED DESIGN FLAWS AND REFUSE CLAIMS. PROBLEM NEEDS TO BE ADDRESSED AND SOLVED.

NHTSA ODI 11111439

Jul 11, 2018Steering

STEERING WHEEL COLUMN RUBBING WHEN TURNING. WHEN TURNING TO THE RIGHT SOMETHING BROKE HEARD LOUD NOISE NOW WHEN YOU TURN WHEEL BACK AND FOURTH HEAR A LOAD NOISE SOUNDS LIKE A ROD HITTING SOMETHING HAD TO BE TOWED TO CHEVY DEALER IN MURFREESBORO TN.

NHTSA ODI 11110694

May 10, 2018Airbags

AIRBAG LIGHT COMES ON FOR NO REASON

NHTSA ODI 11092814

Dec 11, 2017Lights

HEADLIGHTS DO NOT LIGHT UP THE ROAD ON RIGHT SIDE, CANNOT SEE ROAD, CURBS OR PEDESTRIANS WHEN TURNING. PROJECTION SYSTEM, DEALER SAYS NOTHING WRONG, VERY DANGEROUS AT NIGHT ESPECIALLY IN THE RAIN. THEY NEED TO FIX PROJECTION SYSTEM TO COVER RIGHT SIDE OF VEHICLE. MANY COMPLAINTS ON THE WEB REGARDING THIS ISSUE.

NHTSA ODI 11054048

Nov 18, 2017Seats

RENTED A 2017 CHEVY IMPALA FOR A 10 DAY 3000 MILE ROAD TRIP.I DID THE DRIVING AND MY WIFE, 5' 1", SPENT THE TRIP IN THE PASSENGER SEAT. DUE TO THE EXTREME FORWARD POSITION OF THE HEADREST AND LACK OF HEADREST ADJUSTMENT SHE WAS MISERABLE THE WHOLE TRIP. I HAD BEEN PLANING ON BUYING THAT EXACT CAR, NOT NOW. I'LL BUY A USED CAR WITH HEADRESTS THAT MAKE SENSE, THE ONES ON THE NEW CARS DON'T.

NHTSA ODI 11047196

Jun 22, 2017

SUN ROOF EXPLODED WHILE DRIVING NORTHBOUND AT HIGHWAY SPEED (70 MPH) ON INTERSTATE 84 ENROUTE TO BUTTE, MT. IN RURAL IDAHO; 1766 MILES ON NEW 2017 IMPALA PREMIERE VEHICLE AT APPROXIMATE 3:45 PM MDT. NO OTHER CARS AROUND, NO WHERE NEAR OVERPASS, SOUNDED LIKE GUNSHOT IN CAR. OUTSIDE AIR TEMP AROUND 75 DEGREES. NO EVIDENCE OF ANY ROCKS OR PROJECTILES. SOME GLASS CHARDS FOUND ON TRUNK. INTERNAL CLOTH COVER WAS CLOSED OR GLASS COULD HAVE SERIOUSLY INJURED DRIVER AND PASSENGER. GLASS CHARDS WERE CAPTURED AND RETAINED BY CLOTH COVER BUT FINE PIECES CAME THROUGH FINE MESH HOLES. TOOK VEHICLE TO LOCAL CHEVROLET DEALER (BUTTE GM) AND WAS ADVISED THIS WAS NOT A WARRANTY ITEM AS NO SUCH OCCURANCES HAVE BEEN REPORTED TO DATE. HAVE CONTACTED GM CUSTOMER SERVICE AND AM AWAITING DISPOSITION.

NHTSA ODI 11000667

Jun 7, 2017Airbags

2017. CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED HIS WIFE IS 4'11 AND WEIGHS 88 POUNDS. SHE USES A CUSHION TO MAINTAIN FRONT AND SIDE VISION WHILE SEATED IN THE FRONT PASSENGER SEAT. BECAUSE OF THIS, THE AIR BAG DOES NOT DETECT HER IN THE SEAT. THE DEALER ADVISED THERE IS NO MODIFICATION POSSIBLE. *JS

NHTSA ODI 10979554

May 24, 2017Steering

LOSE A STEERING NO STEERING ASSISTANCE MILEAGE 400KM USING A GM GDS DTC-C056D-ELECTRONIC CONTROL UNIT INTERNAL MALFUNCTION/ DLC PIN 6-14,SYMPTOM BYTE 39

NHTSA ODI 10991338

Apr 27, 2017Lights

TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING 20 MPH AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE AT A DISTANCE. THE FAILURE MADE IT IMPOSSIBLE TO SEE MORE THAN FIVE FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. THE HEADLIGHTS WERE ADJUSTED HIGHER; HOWEVER, THE LIGHTS STILL FAILED TO ILLUMINATE AT A DISTANCE IN FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

NHTSA ODI 10981015

Apr 19, 2017Lights

BAD LIGHTING.

NHTSA ODI 10979379

Feb 25, 2017Transmission & drivetrain

IN MOTION: UNKNOWN: WHILE DRIVING ON AN INTERSTATE, SPEED 74 SET BY CRUISE CONTROL, THE CAR JERKED LIKE IT WAS GOING INTO PASSING MODE AND MADE A HORRIFIC SOUND. THE INTERSTATE WE WERE ON IN MISSISSIPPI WAS ON A FLAT ROAD. MY HUSBAND AND I THOUGHT THE REAR END HAD COME OUT OR IT WAS ABOUT TO BLOW UP.

NHTSA ODI 10956971

Feb 13, 2017Lights

HEADLIGHTS SHINE ONLY HALFWAY UP THE WINDSHIELD AND COVER ONLY A FEW CAR LENGTHS AHEAD. NO VISIBI.ITY AT ALL TO THE SIDES. CANNOT SEE WHEN MAKING TURNS. VEHICLE WAS MOVING ON RURAL ROADS AND STATE HIGHWAY.

NHTSA ODI 10954226

Jan 11, 2017Electrical systemLightsVisibility & wipers

POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.

NHTSA ODI 10944263

Dec 30, 2016Wheels1 injury

RENTED AN ALAMO RENTAL CAR AT THE DFW AIRPORT ON 12/23/16. . LEFT REAR WHEEL CAME OFF VEHICLE WHILE DRIVING STRAIGHT AT HIGHWAY SPEED ON TEXAS HWY 36 CAUSING THE CAR TO LOOSE CONTROL AND SPIN OFF THE ROAD. *TR

NHTSA ODI 10938693

Dec 30, 2016Wheels

TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ

NHTSA ODI 10938836

Sep 16, 2016

CLOSED THE DRIVER DOOR ON CAR, HEARD A WHAT SOUNDED LIKE AN EXPLOSION FROM OVER HEAD. DISCOVERED THAT REAR SUNROOF PANEL HAD EXPLODED, GLASS PIECES HAD FALLEN ONTO SLIDING VISOR PANEL. HAD BEEN SITTING STATIONARY IN THE SUN. I TOOK IT TO THE DEALER. WITHOUT QUESTION THEY SAID IT WAS A WARRANTY ITEM (CAR 2 MONTHS OLD). WAS TOLD BY DEALERSHIP PERSONNEL THAT THIS WAS THE SECOND EXPLODED PANEL THEY HAVE SEEN THIS WEEK ON A GM VEHICLE. WHILE DRIVING TO THE DEALERSHIP, GLASS SHARDS FLEW OFF THE ROOF SCRATCHING THE REAR DECK PAINTED SURFACE.

NHTSA ODI 10907244

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Working with the data? Download all 116 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Chevrolet Impala Limited verdict →