What 196 owners told NHTSA about the 2016 Volvo XC90 T8

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE HARNESS WIRES SNAPPED AFTER BEING CHEWED THROUGH BY RATS. THE CHECK ENGINE WARNING INDICATOR BEGAN FLASHING AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO 128 VOLVO CARS (614 NORTH AVE, WAKEFIELD, MA 01880, (781) 224-3700) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WIRES WERE SOY-COATED, WHICH ATTRACTED THE RODENTS. THE DEALER STATED THAT THE ENGINE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

NHTSA ODI 11090070

THE SUV HAS HAD LOTS OF PROBLEMS WITH THE ENGINE. THE ENGINE HAS STOPPED WITHOUT WARNING NUMEROUS TIMES WHILE IN MOTION. IT EVEN STOPPED ONE TIME ON THE HIGHWAY. THE VEHICLE LOSES POWER IN AN INSTANCE AND FEW TIMES WE HAVE HAD TO TOW THE VEHICLE TO OUR HOUSE AND TO THE DEALERSHIP FOR REPAIR. EVEN THOUGH THIS PROBLEM HAS OCCURED OVER AND OVER (WHICH THE DEALERSHIP HAS ATTRIBUTED TO THE PISTONS MISFIRING), THE DEALERSHIP CAN NOT SEEM TO REPAIR THE ISSUE. WE HAVE ASKED DEALERSHIP/VOLVO TO BUY BACK THE VEHICLE AS IT IS NOT DRIVEABLE AT ALL. EVERYTIME WE GET THE VEHICLE RETURNED AFTER THE REPAIR FROM THE DEALERSHIP, BETWEEN 100-300 MILES THE ENGINE LIGHT COMES ON AGAIN AND MAKES THE SUV NOT DRIVEABLE. WE HAVE COMPLAINED NUMEROUS TIMES TO THE DEALERSHIP TO NO AVAIL. THE SERVICE MANAGER HAS CONFIDED IN US THAT THIS ISSUE HAS OCCURED ON ALMOST ALL THE VOLVO XC90 FROM 2016 AND ONWARDS.

NHTSA ODI 11067047

ON 22 DEC 2017, WHILE DRIVING MY VOLVO XC90 HYBRID R-DESIGN, I RECEIVED AN ERROR LIGHT THAT STATED 12 VOLT BATTERY HAD AN ISSUE. I CALLED THE VOLVO DEALERSHIP IN SARASOTA AND SPOKE TO THE SERVICE MANAGER, JOE RICE TO LET HIM KNOW ABOUT THIS ISSUE. WHILE ON THE PHONE, AN ADDITIONAL ERROR LIGHT "ABS" AND THEN A FEW SECONDS LATER A CAR WITH A SQUIGGLY LANES ERROR LIGHT CAME ON. I IMMEDIATELY LOST THE ABILITY TO BRAKE, I LOST THE ABILITY TO STEER, I LOST THE ABILITY TO PUT THE SUV INTO NEUTRAL, I LOST THE ABILITY TO PUT ON MY HAZARD BLINKING LIGHT. ALL I COULD DO IS TAKE MY FOOT OF THE GAS PEDAL BUT BECAUSE I WAS NOT ABLE TO PUT THE SUV IN NEUTRAL, AND HAD NO BRAKES, I CONTINUED TO MOVE. THE SCREEN ON MY FRONT CONSOLE WENT BLACK AND THE MIDDLE CONSOLE WENT BLACK. IF I WAS ON ANY BUSY ROAD OR EXPRESSWAY, I WOULD HAVE IMMEDIATELY BEEN IN AN ACCIDENT. LUCKILY AFTER MILES OF FORCED DRIVING, AND WITH THE HELP OF THE SERVICE MANAGER, APPLY MANUAL BRAKES BY FLOORING THE BRAKE PEDAL AS HARD AS POSSIBLE TO THE FLOOR AND TAP, NOT PUMP. THIS ELECTRICAL FAILURE DEFECT IS SO DETRIMENTAL THAT IT WILL CAUSE ACCIDENTS RESULTING IN DEATH. VOLVO HAS KEPT MY CAR SINCE 22 DEC AND THEY STATED THAT THEY ARE CHANGING OUT THE COMPUTER THAT CAUSED THIS ISSUE. I'M AFRAID THAT VOLVO MIGHT NOT DISCLOSE THIS DEFECT TO NHTSA AND THAT SOMEONE OR SOMEONE ELSE'S FAMILY WITH BE IN AN ACCIDENT RESULTING IN DEATH. THIS IS A VERY SERIOUS PROBLEM AND BEG NHTSA TO LOOK INTO THE MATTER EXPEDITIOUSLY TO RECALL VOLVOS WITH THESE DEFECTS. IF NHTSA MOVES QUICKLY, THEY HAVE THE ABILITY TO PREVENT ACCIDENTS AND DEATH. I'M AVAILABLE TO PROVIDE A SWORN STATEMENT TO THE INCIDENT AND WILLING TO HELP ANYWAY I CAN. THANK YOU FOR YOUR CONSIDERATION, VERY RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ODI 11061466

SECOND ROW SEAT'S ON THE DRIVER SIDE SLIDED TO THE FRONT , BECAUSE OF WHICH BOTH LEGS OF MY BROTHER WERE SQUEEZED BETWEEN THE DRIVER SEAT AND THE SEAT HE WAS SITTING ON. FORTUNATELY, THE VEHICLE WAS ON GOING SLOW - HE COULD HAVE BROKEN HIS LEG IF IT WAS MOVING ON HIGH SPEED. NOTE: SECOND ROW SEAT SHOWED ON THE PASSENGER SIDE SHOWED THE SIMILAR PROBLEM BEFORE BUT DID NOT RESULT ON SUCH DANGEROUS INCIDENT , SO I FIXED BY VISITING THE VOLVO DEALERSHIP. THERE CERTAINLY IS SOME MANUFACTURING DEFECTS ON SECOND ROW SEAT OF MY CAR, AND AM AFRAID TO DRIVE IT AROUND WITH PASSENGERS ON THE SECOND ROW. MY VOLVO HAS LESS THAN 10,000 MILES ON ITS DASHBOARD.

NHTSA ODI 11019270

THE VEHICLE LOST ALL POWER WHILE I WAS DRIVING ON A FREEWAY. THE POWER CAME BACK ON, (SHOWING CERTAIN FEATURES BUT NOT ALL) BRIEFLY FOR A MINUTE AND THEN SHUT DOWN AGAIN. IN ADDITION TO THIS PROBLEM, A CONSISTENT ISSUE THAT HAS HAPPENED NO LESS THAN 6 TIMES OVER THE COURSE OF A YEAR IS THE VEHICLE INTERPRETS THERE IS SOMETHING IN ITS PATH AND SLAMS ON THE BRAKES WHEN THERE IS NOTHING IN ITS PATH. THERE IS NO CAR, PERSON, OBJECT, PLANT, ETC. IN THE WAY OF THE VEHICLE AT ALL.

NHTSA ODI 11006540

MY HUSBAND, MOTHER-IN-LAW, AND THREE YEAR OLD SON WERE DRIVING IN THE VEHICLE SATURDAY, FEBRUARY 18TH, 2017. AS MY HUSBAND TURNED DOWN OUR ROAD HE STATED HE SMELLED SMOKE, BUT DIDN'T REALIZE IT WAS COMING FROM THE VEHICLE. HE PULLED INTO OUR DRIVEWAY AND PARKED. THEY THEN SAW SMOKE SEEPING OUT OF THE HOOD. MY MOTHER-IN-LAW EXITED AND MY HUSBAND REMOVED MY SON FROM THE BURNING CAR. I CAME OUTSIDE TO GREET THEM AND WITNESSED THIS. HE THEN OPENED THE HOOD AND THERE WERE SIGNIFICANT FLAMES ON THE DRIVER SIDE POSTERIOR AREA OF THE ENGINE. HE RAN FOR OUR FIRE EXTINGUISHER WHILE I CALLED 911. HE PUT OUT THE FIRE WITH THE EXTINGUISHER AND THE FIRE DEPARTMENT ARRIVED WITHIN FIVE MINUTES. THEY INSPECTED, OPENED THE TOP COVER OF THE BATTERY AND DISCONNECTED IT. THEY REPORTED TO US THAT IT APPEARED TO BE AN ELECTRICAL FIRE OCCURRING AT THE AREA OF THE BATTERY. AFTER INSPECTION BY VOLVO AND OUR INSURANCE COMPANY, THE DAMAGE WAS DETERMINED TO BE CAUSED BY RODENTS CHEWING ON THE ELECTRICAL WIRING INSIDE THE ENGINE CAUSING THE SHORTAGE AND SUBSEQUENT FIRE. THE DAMAGE WAS VALUED AND PAID AT A COST OF $11,000 (COVERED BY INSURANCE AFTER DEDUCTIBLE). THERE ARE MULTIPLE ARTICLES INDICATING ATTRACTION OF RODENTS TO THE NEWER SOY-BASED ELECTRICAL WIRE INSULATION. HTTPS://WWW.FORBES.COM/SITES/MICHAELDUNNE/2017/02/19/RATS-NEW-CARS-SOY-COATED-WIRES-GIVE-RODENTS-PLENTY-TO-CHEW-ON/#2C8BCBD780AB HTTP://WWW.NBCLOSANGELES.COM/NEWS/LOCAL/CLASS-ACTION-LAWSUIT-ALLEGES-RODENTS-CHEWING-EATING-CAR-WIRING-393480601.HTML WE ARE CONCERNED FOR FUTURE USE AND FOR THE SAFETY OF OTHERS.

NHTSA ODI 10994064

AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)

NHTSA ODI 10991231

VOLVO XC90 2016 HYBRID -SAFETY ISSUES AND TERRIBLE CUSTOMER SERVICE. I STARTED THE CAR AND MY BRAKES SUDDENLY MADE THIS WEIRD NOISE AND I COULD FEEL A SHIFT IN THE BRAKE PEDAL. UP POPPED A NOTICE ON THE SCREEN BY THE ODOMETER SAYING "BRAKE PEDAL CHARACTERISTICS CHANGED SERVICE REQUIRED." I STARTED TO DRIVE MY KIDS HOME, THINKING IT WAS JUST A SERVICE NOTICE AND NOT A TOW SITUATION. AS I DROVE ON TOWN ROADS (NOT HWY), THE BRAKE MADE A GRINDING SOUND (COULD ALSO FEEL IT IN THE PEDAL) WHEN LIGHTLY DEPRESSED AND WHEN I FULLY PRESSED THE BRAKE TO SLOW OR STOP, IT WOULDN'T DO ANYTHING AT FIRST AND THEN IT WOULD SUDDENLY ENGAGE IN A JOLTING AND JERKY STOP MOTION IT WAS VERY SCARY TO DRIVE THE CAR LIKE THIS. I WASN'T SURE IF THE BRAKES WERE GOING TO WORK WELL ENOUGH TO GET ME AND MY TWO CHILDREN HOME. FORTUNATELY, WE DID MAKE IT HOME BUT THE CAR IS NOT SAFE TO DRIVE LIKE THIS. VOLVO TOWED THE CAR OUT OF MY DRIVEWAY THIS AM. THE WESTPORT SERVICE DEPT CLAIMED THEY HAVE "NEVER HEARD OF THE ISSUE," DESPITE MY FINDING OF COUNTLESS SIMILAR COMPLAINTS ONLINE AND A NOTATION ABOUT IT IN THE MANUAL. I'VE ONLY HAD THIS VEHICLE FOR 6MO. IT WAS NEW OFF THE LOT.

NHTSA ODI 10985710

1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.

NHTSA ODI 10983634

DASHBOARD WENT BLACK AND COMPUTER REBOOTED THREE TIMES WHILE DRIVING. ENGINE WAS NOT AFFECTED. NO SPEEDOMETER AND GAUGES, AS THEY ARE ALL PART OF THE ELECTRONIC DASHBOARD.

NHTSA ODI 10980777

DURING MODERATE TO HEAVY RAIN, WATER STREAMED INTO THE CAR FROM THE AREA BEHIND THE REAR VIEW MIRROR (WHICH HOUSES THE RADAR SYSTEM). I FIRST NOTICED THE PROBLEM WHILE DRIVING AT APPROX 20 MPH WITH WINDSHIELD WIPERS SET TO MEDIUM, CONTINUOUS. WATER DRIPPED ONTO THE COIN STORAGE AREA IN FRONT OF THE GEAR PADDLE. MOON ROOF WAS THOROUGHLY CLOSED (AND HAD BEEN REPAIRED IN THE SUMMER AFTER AN EARLIER RECALL). I PARKED UNDER COVER. A FEW HOURS LATER, I WENT OUT AGAIN. AFTER DRIVING FOR 10 MINUTES, THE PROBLEM REAPPEARED. IT WAS ALMOST AS IF SOME SPACE WAS FILLING UP AND THEN RELEASING A STREAM OF WATER. OR MAYBE IT WAS A STEADY DRIP. WATER COULD HAVE BEEN POOLING IN THE INTELLI-SAFE SYSTEM. AT ONE POINT, I PARKED ON A HILL, CAR FACING DOWNWARD. A LARGE THAN NORMAL TRICKLE OF WATER THEN STREAMED INTO THE CAR. THAT MADE ME THINK THAT THE PROBLEM MIGHT BE WINDSHIELD SEAL. IT'S ALSO POSSIBLE THAT WATER IS GETTING INTO THE MOONROOF IN SOME WAY AND THEN RUNNING TO THE FRONT OF THE CAR AND FINDING ITS WAY DOWN THROUGH THE ELECTRONIC CASING BEHIND THE REARVIEW MIRROR. I HAVE DRIVEN THE CAR IN THE RAIN BEFORE WITHOUT EXPERIENCING THIS PROBLEM. THIS WAS A HEAVIER RAIN THAN NORMAL THOUGH. I HAVE ATTACHED TWO PHOTOS THAT SHOW AREAS DRIPPING. I ALSO HAVE TWO MOVIES FILES WHICH MIGHT BE A BIT MORE HELPFUL. IF YOU WOULD LIKE THOSE, PLEASE CONTACT ME AT [XXX] I CANNOT ATTACH THEM AS FILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10980114

VEHICLE NUMEROUS TIMES WHILE DRIVING WITH NO CARS AROUND THE AUTOMATIC BRAKING FEATURE KICKS IN STOPPING THE CAR. THIS HAS HAPPENED ON LOCAL STREETS AS WELL AS HIGHWAYS. IT FEELS LIKE YOU ARE BEING REAR ENDED AND I HAVE ALSO NEARLY BEEN REAR ENDED. BROUGHT TO DEALERS AND THEY SAY THEY ARE UNABLE TO DUPLICATE IT BUT HAVE BEEN TURNING IT OFF ON OTHER CARS BECAUSE THEY ADVISE THEY ARE UNABLE TO FIGURE IT OUT. THIS HAPPENS AT ALL DIFFERENT SPEEDS

NHTSA ODI 10969855

THE CAR IS EQUIPPED WITH AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION (OPEN AND CLOSE). THIS ALLOWS THE OPENING OR CLOSING OF THE TAILGATE WHEN YOUR HANDS ARE FULL. IN MY SITUATION, THE VEHICLE IS OFF. WHILE THE TAILGATE IS OPEN AND I AM STANDING NEXT TO THE REAR BUMPER LOADING/UNLOADING ITEMS FROM THE TRUNK, THE REAR TAILGATE HAS CLOSED ON ME UNEXPECTEDLY ON SEVERAL OCCASIONS AND HIT MY HEAD/BACK. ON ONE OCCASION, MY CHILD WAS STANDING NEXT TO ME WHEN THE TAILGATE CLOSED ON US UNEXPECTEDLY AND FORTUNATELY THE TAILGATE HIT ME INSTEAD OF MY CHILD. IT APPEARS THAT IF THE FOOT MOVEMENT SENSOR UNDER THE REAR BUMPER SENSES ANY OBJECTS MOVING UNDER/NEAR THE REAR BUMPER (EG. A FOOT, A CHILD STANDING BY THE REAR BUMPER, BAGS, ETC), IT WILL AUTOMATICALLY CLOSE THE REAR TAILGATE. THIS IS A MAJOR SAFETY DESIGN FLAW AND A SAFETY HAZARD. THIS CAN BE PARTICULARLY DANGEROUS IF THE TAILGATE CLOSES UNEXPECTEDLY ON A SMALL CHILD OR A LIMB. VOLVO NEEDS TO ADD AN OPTION IN THE SETTINGS OR A SWITCH TO DISABLE THE AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION IMMEDIATELY. I HAVE CONTACTED VOLVO USA BUT THEY WERE UNABLE TO PROVIDE A SOLUTION.

NHTSA ODI 10960042

WE WERE TRAVELLING ON THE FREEWAY WHEN ALL THE DISPLAYS WENT BLANK. THE ENTERTAINMENT, GAUGES, ETC. ON THE FREEWAY! I WAS AFRAID THE ENGINE WOULD SHUTOFF ON US. IMMEDIATELY I CALLED THE VOLVO ON CALL AND EXPLAIN THE SITUATION TO THE OPERATOR AND ALL HE COULD DO WAS APOLOGIZE AND OFFER A TOW TRUCK, IF NEEDED. ONCE THE SYSTEM CAME BACK ON, THE HI-BEAM AND THE CHILD DOOR LOCKS WERE ACTIVATED! THE REAR PASSENGERS HAD A DIFFICULT TIME OPENING THE DOOR BECAUSE WE DID NOT KNOW WHAT HAPPENED. IN MY OPINION, THIS IS A VERY SERIOUS ISSUE BECAUSE THE ENTIRE CAR IS CONTROLLED BY A SOFTWARE AND THERE IS NO MANUAL BYPASS OR BACKUP SYSTEM TO ENSURE THE SAFETY OF THE OCCUPANTS. WE'VE HAD THIS CAR FOR ABOUT A YEAR AND HAVE TAKEN IT IN FOR SOFTWARE ISSUES, INCLUDING, BUT NOT LIMITED TO: BLIND SPOT MONITORING FAILURE, FRONT COLLISION SENSOR FAILURE, NAVIGATION SYSTEM FAILURE, ALL SENSORS FAILURE, WARNING LIGHTS/SIGNALS FAILURE, BACKUP CAMERA FAILURE AND PANORAMIC SUNROOF FAILURE. EACH TIME WE'VE TAKEN IT IN, THEY ALWAYS TOLD US IT WAS A SOFTWARE UPDATES. REALLY? SOFTWARE UPDATES FOR EACH AND EVERY TIME??

NHTSA ODI 10957819

BRAKES/GRINDING NOISE HAPPENED AUTOMATICALLY WITHOUT ANY REASON OR OBJECT NEAR. CAR WAS TRAVELING 50MPH AND I HAD TO PULL OVER TO THE SHOULDER. RESTARTING THE CAR, IT WAS ABLE TO DRIVE AWAY. DEFINITELY NOT SAFE TO HAVE THE BRAKES COME ON LIKE THAT.

NHTSA ODI 10949183

2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR

NHTSA ODI 10945403

TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO REDUCE IN SPEED TO 5 MPH. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE SOFTWARE WAS REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,250.

NHTSA ODI 10944091

(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR

NHTSA ODI 10937661

WITHIN A MONTH OF PURCHASE ISSUES WITH THE CARGO DOOR STARTED,DOOR WOULD NOT CLOSE, PARKED IN MY GARAGE UNLOADING GROCERIES,CALLED OUR VOLVO SERVICE MANAGER REPEATEDLY FOR HELP,NO ANSWER, IT FINALLY CLOSED AN HOUR LATER.THEN THE BATTERY LOW CHARGE LIGHT KEPT COMING ON, FINALLY TOOK IT IN FOR BOTH ISSUES, THEY UPDATED, SHOWED ME THAT THE DOOR WORKED AND CHARGED THE BATTERY.ANOTHER MONTH WENT BY AND HAD A LOW BATTERY ISSUE TOOK IT BACK IN THEY UPDATED AGAIN AND CHARGED THE BATTERY AGAIN.HAD A BAD SENSOR ISSUE AND THE CARGO DOOR DECIDED NOT TO OPEN, CARGO BUTTON WOULD NOT WORK.TOOK IT IN THEY UPDATED AND CHANGED THE SENSOR.ANOTHER MONTH OR SO LATER HAD A RECALL ON IT, TOOK IT IN, UPDATED IT. THEN ANOTHER RECALL, UPDATED IT.STARTED AUTO CORRECTING AND BRAKING WHILE BEING DRIVEN ON A MAJOR STREET.THEN THE CONTROL PAD WOULDN'T WORK, TOOK IT IN IT NEEDED AN UPDATE. ANOTHER RECALL A MONTH OR SO LATER, WENT TO TAKE IT IN AND IT WOULDN'T DRIVE, PUT IT IN REVERSE,IT WENT FORWARD, PUT IT IN FORWARD IT WENT IN REVERSE, THEN THE HEATER WOULDN'T WORK, THE CONTROL PAD STARTED FREEZING ALL ON THE WAY TO TAKE IT IN FOR A RECALL. WE WERE TOLD IT WOULD BE FIXED WITH THE UPDATE.CAR TURNED OFF AND LOCKED BECAUSE I MOVED MY PURSE TO THE OTHER SIDE OF MY BODY WHILE DRIVING.THEN ABOUT ANOTHER MONTH LATER IT DOES THE SAME REVERSE WHEN PUT INTO DRIVE,THE CONTROL PAD STARTS ACTING UP, RADIO, PHONE AND CLIMATE CONTROL FREEZE.THEN THE CARGO BAY DOOR CLOSES ON MY SON WHILE WE ARE UNLOADING GROCERIES WITHOUT ANYONE TOUCHING IT OR BEING IN THE CAR BESIDES HIM PARTIALLY IN THE BACK TO REACH THE FURTHEST GROCERY BAGS. TAKING IT IN AGAIN THIS WEEK, BUT THAT'S THE LAST STRAW!I WILL NO LONGER DRIVE IT AS I DO NOT TRUST WHAT WILL MALFUNCTION NEXT, MY SON NARROWLY ESCAPED INJURY BY DIVING OUT TO THE GROUND BECAUSE I COULD NOT STOP THE CARGO DOOR FROM CLOSING, CAR WAS PARKED AND TURNED OFF INSIDE MY GARAGE

NHTSA ODI 10936016

WHEN WE WERE DRIVING ON STREET, THE DASH BOARD BLACK OUT AND THE CAR COMPLETELY STOP. CAN'T TELL WHAT SPEED,AND ALL OTHER WARNING SIGNAL. RE-STARTED THE CAR BUT ONLY CAN GO MILES/HR THE DASHBOARD STILL BLACK OUT. GET TOWED TO THE VOLVO DEALER . THEY STILL CAN'T FIND OUT WHAT IS PROBLEM. SEARCH INTERNET AND MORE THAN 10 PEOPLE HAS SIMILAR ISSUE. *TR

NHTSA ODI 10930075

ON APPROXIMATELY SIX DIFFERENT OCCASIONS, THE COLLISION AVOIDANCE SYSTEM HAS BEEN TRIGGERED ERRONEOUSLY, WHEN NO OTHER VEHICLES WERE NEAR MY CAR, TO THE POINT THAT THE AUDIBLE AND VISUAL ALARMS WERE TRIGGERED, MY DRIVER'S SEATBELT PULLED ME BACK AGAINST THE DRIVER'S SEAT, TWO OF THOSE TIMES THE CAR SWERVED ITSELF AND ANOTHER TWO OF THOSE TIMES THE CAR BRAKED ITSELF, WITHOUT ANY PROMPTING FROM THE DRIVER TO DO SO. THE DEALERSHIP TOLD ME TODAY THAT BECAUSE THE SYSTEM WORKS ON RADAR THAT SOMETIMES THIS WILL HAPPEN. I BELIEVE THAT THESE SYSTEMS NEED TO BE PRACTICALLY ERROR PROOF BECAUSE IF THE CAR BRAKES ITSELF, OR SWERVES ITSELF, WITHOUT ANY ACTION FROM THE DRIVER IT COULD POTENTIALLY *CAUSE* AN ACCIDENT. NOT TO MENTION THAT IT'S VERY SCARY WHEN IT HAPPENS AND THEN THERE HAS TO BE SOME EMOTIONAL RECOVERY AS A DRIVER TO OVERCOME THESE EPISODES. THE CAR HAS ABOUT 1000 MILES ON IT. ALL OF THESE INCIDENTS HAPPENED ON CITY STREETS, WHILE THE CAR WAS GOING ANYWHERE FROM 25-45 MPH.

NHTSA ODI 10923904

AT LEAST THREE TIMES NOW THE AUTOMATIC BRAKING SYSTEM HAS APPLIED WITHOUT ANY OBJECT OR VEHICLE IN FRONT. ONCE WAS ON THE I95 AT 65MPH GOING UNDER A BRIDGE THE BRAKE SUDDENLY APPLIED CAUSING THE CAR TO DIP AND PASSENGERS TO BE SHAKEN, THEN IT CONTINUED AS NORMAL. ANOTHER TIME ON THE I78 NEAR NEWARK AIRPORT AT 50MPH PASSING SOME PARKED CARS ON THE SHOULDER THE BRAKES APPLIED. ANOTHER TIME IN LOCAL TRAFFIC AT 30MPH THE BRAKES APPLIED POSSIBLY WHEN THERE WAS A SLIGHT DIP IN THE ROAD. THE CAR HAS BEEN LOOKED AT A COUPLE OF TIMES AND HAD A SOFTWARE UPDATE, BUT IT STILL DOES IT. IT HAS NOW BEEN IN THE SHOP FOR TWO WEEKS WITH NO RESULT VOLVO SUGGESTED IT WAS EZPASS AND WE COULD WRAP THE EZPASS IN FOIL (AND WHAT, UNWRAP IT FOR EACH TOLL BOOTH!). THIS IS A FRIGHTENING SAFETY ISSUE BECAUSE IF WE HAD BEEN TAILGATED A CAR WOULD HAVE HIT US.

NHTSA ODI 10920412

WHEN PARKED IN A SCHOOL CAR PARK IN NJ IN A RAINSTORM THE TAILGATE OPENED ON ITS OWN WHEN AN ELECTRICAL STORM WAS ON. I WAS SITTING IN THE CAR AT THE TIE SHELTERING FROM THE RAIN. I CLOSED THE DOOR FROM THE INSIDE AND LOCKED THE CAR. THE TAILGATE OPENED AGAIN. AND REPEATEDLY DID IT FOUR TIMES IN ALL SPECIFICALLY DURING THE ELECTRICAL PERIOD OF THE STORM. THIS WAS AN EXPLICIT PERIOD OF 20 MINUTES DURING A 2 HOUR RAINSTORM. THERE WAS A BIKE RACK IN A HITCH AT THE TIME SO I WONDER IF THE CAR HAS EITHER A POOR EARTH OR STATIC SENSITIVITY FOR THE ELECTRONIC DOOR SWITCH. THIS IS A SAFETY ISSUE IN CASE IT CAN HAPPEN WHEN DRIVING ESPECIALLY IF MY DOGS WERE IN THE BACK AND FELL OUT ON THE INTERSTATE. ITS A THEFT ISSUE IF IT HAPPENED WHEN PARKED ON A STREET AND ALLOWED PEOPLE ACCESS TO MY CAR. *TR

NHTSA ODI 10920415

OWNED THIS NEW 2016 XC 90 T8 FOR ABOUT 30 DAYS. CHARGED CAR OVERNIGHT AS USUAL. DROVE IT ABOUT 3 MILES THE NEXT MORNING AND SUDDENLY CAR SPEED SLOWED DRAMATICALLY TO ABOUT 10 MPH AND A "CAR WILL NOT RESTART, DRIVE TO NEAREST DEALERSHIP" UNFORTUNATELY, I WAS NOT IN THE POSITION TO DO SO, SO I PULLED INTO A STRIP MALL TO SAFELY PARK THE CAR AND WHEN I TURNED OFF THE CAR, IT WOULD NOT RESTART. BATTERY WORKING FINE, AS RADIO, AND LIGHTS WORKED , BUT CAR WOULD NOT POWER ON. WAS ADVISED BY DEALERSHIP, THIS WAS AN ISSUE THEY HAD JUST SEEN THE WEEK BEFORE AND IT WAS A "SOFTWARE ISSUE". CAR TOWED TO DEALERSHIP AND I AM WAITING TO HEAR. IT APPEARS THIS IS NOT AN UNCOMMON ISSUE AFTER CONSULTING SEVERAL VOLVO ONLINE FORUMS. WITH NO DRIVE POWER, THIS CAR IS NOT ABLE TO SHIFT INTO NEUTRAL FOR THE TOW TRUCK EITHER. VERY VERY UNSAFE AND IT IS A BRAND NEW CAR.

NHTSA ODI 10918891

THE TOUCH SCREEN, WHICH CONTROLS BOTH BASIC AND COMPLEX FUNCTIONS OF THE CAR, IS SO DISTRACTING TO USE THAT UNTIL SATURDAY IT WAS AN ACCIDENT WAITING TO HAPPEN. ON SATURDAY THAT ACCIDENT DID HAPPEN. THE PROBLEM IS THAT THE TOUCH SCREEN IS NEEDED TO CONTROL BASIC AND FREQUENT FUNCTIONS SUCH AS CLIMATE CONTROL AND THE RADIO. MERELY CHANGING THE TEMPERATURE REQUIRES AS MUCH ATTENTION - AND DIVERSION FROM DRIVING - AS USING A CELL PHONE MIGHT. WHILE CHANGING THE TEMPERATURE MY WIFE SIDESWIPED A GUARD RAIL ON A COUNTRY ROAD. FORTUNATELY THE ACCIDENT WAS NOT TOO BAD BUT I'VE BEEN WORRIED ABOUT THE DISTRACTION CAUSED BY THIS CONTROL SCREEN DURING THESE MOST BASIC FUNCTIONS. I HAVE, FOR EXAMPLE, STOPPED CHOOSING RADIO STATIONS ON THE SCREEN AS IT REQUIRES TOO MUCH ATTENTION AND HAVE FOUND THAT JUST TURNING OFF THE AIR CONDITIONING REQUIRES FAR MORE ATTENTION THAN IS SAFE. *TR

NHTSA ODI 10918676