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What 26 owners told NHTSA about the 2016 Volkswagen Cc

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (26)Crash / fire / injury (1)Airbags (11)Fuel system (8)Electrical system (4)Body & structure (2)Brakes (2)Lights (2)Engine (1)Speed control (1)Steering (1)Suspension (1)

8 of 26 complaints match · Fuel system · clear filters

Jun 3, 2020Fuel system

SEVERAL TIMES NOW WHEN ATTEMPTING TO TURN OUT INTO TRAFFIC MY CAR STUTTERS AND CAUSED ME TO ALMOST GET HIT. RECENTLY WHILE DRIVING IN TRAFFIC MY CAR STOPPED RECEIVING GAS AND STARTED COASTING. IT LITERALLY STOPPED WORKING IN THE MIDDLE OF TRAFFIC ALMOST CAUSING AN ACCIDENT WITH MYSELF AND CHILD IN THE CAR. *TR

NHTSA ODI 11327163

Apr 1, 2019Fuel system

WHEN PUMPING GAS, THE PUMP WILL CLICK OFF EVERY FEW SECONDS AS IF THE TANK IS FULL. IT TAKES AT LEAST 15 MINUTES TO FILL THE TANK BECAUSE IT SHUTS OFF EVERY FEW SECONDS. THIS IS AT ANY GAS PUMP.

NHTSA ODI 11193013

Jul 3, 2018Fuel system

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH RIVERHEAD BAY VOLKSWAGEN (1521 OLD COUNTRY ROAD, RIVERHEAD, NY 11901, 888-289-9637) AND WAS INFORMED THAT THE PART WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11105319

Apr 17, 2018Fuel system

VOLKSWAGEN ANNOUNCED A RECALL OF THE FUEL PUMP ON AUGUST 16, 2017. EIGHT MONTHS LATER THEY DO NOT HAVE A REMEDY. THIS SEEM IRRESPONSIBLE OF THE MANUFACTURER.

NHTSA ODI 11088549

Apr 11, 2018Fuel system

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FAIRFIELD VOLKSWAGEN IN FAIRFIELD, OHIO) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11084631

Dec 28, 2017Fuel system

FUEL PUMP/PUSH START IGNITION. PUSH START IGNITION NOT RESPONDING WHILE TURNING VEHICLE TO OFF MODE.

NHTSA ODI 11057246

Nov 8, 2017Fuel system

17V509 RECALL NUMBER ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. I AM VERY CONCERNED FOR MY SAFETY IN THE VW RECALL OF THE FUEL PUMP INJECTOR. CAPITAL VOLKSWAGON IN SAN JOSE WANTS ME TO CONTINUE DRIVING THE POTENTIAL DANGEROUS CAR UNTIL THEY GET THE PARTS FROM VOLKSWAGON. I ASKED FOR A LOANER CAR AND THEY WILL NOT GIVE ME ONE OR REIMBURSE ME FOR ONE UNTIL THE PART COMES IN. THIS SEEMS EXTREMELY DANGEROUS. THEY CLAIM THEY DO NOT HAVE THE RECALL FIX AND THEREFORE I NEED TO KEEP DRIVING THE DEATH TRAP?

NHTSA ODI 11044520

Nov 5, 2017Fuel system

THERE HAVE BEEN 3 INCIDENTS IN WHICH MY VEHICLE SUDDENLY, WITHOUT WARNING SHUTS DOWN (ABSOLUTELY NO POWER) WHILE I AM DRIVING ON THE HIGHWAY, APPROXIMATELY 30 MPH. I WAS FORTUNATE THAT THERE WAS SIGNIFICANT TRAFFIC AND THE VEHICLE HAD ENOUGH MOMENTUM TO GET TO THE EMERGENCY LANE. I PLACED THE VEHICLE IN PARK AND LET IT SIT FOR APPROXIMATELY 3 TO 5 MINUTES. I THEN PUSHED THE START BUTTON AND IT STARTED WITHOUT INCIDENT. I TOOK THE VEHICLE TO RIVERSIDE VOLKSWAGEN WHERE THEY CONDUCTED A DIAGNOSTIC CHECK AND STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. AFTER INFORMING THEM OF THE SAFETY RECALL, THEY SAID THERE WAS NOTHING THEY CAN DO AND DECLINED TO PROVIDE ME WITH A LOANER VEHICLE. THE SERVICE REPRESENTATIVE COULD NOT CONFIRM OR DENY IF THE ISSUES REPORTED WERE RELATED TO THE SAFETY RECALL. I THEN CONTACTED THE CUSTOMER RELATIONS OFFICE TO REQUEST FURTHER ASSISTANCE; HOWEVER, THEY SAID THERE WAS NOTHING THEY CAN DO AND I HAD TO WAIT UNTIL THE RECALL WAS RELEASED. I DO NOT HAVE AN ALTERNATE VEHICLE TO USE AND I COMMUTE A MINIMUM OF 80 MILES A DAY TO GO TO WORK. MY HUSBAND IS RECOVERING FROM A HEART SURGERY AND I HAVE A 2 YEAR OLD GRANDDAUGHTER, WHO ARE CONSISTENTLY INSIDE THIS VEHICLE. I AM IN SERIOUS FEAR FOR MY SAFETY AND THAT OF MY FAMILY'S. EVERYDAY I GO TO WORK, I FEAR I WILL BE REAR ENDED AND IT IS FRUSTRATING NOT KNOWING HOW LONG I WILL CONTINUE TO ENDURE THIS RISK, AS I WAS TOLD THE RECALL WILL BE ON HOLD FOR AN UNKNOWN PERIOD OF TIME. PLEASE HELP!

NHTSA ODI 11043483

Working with the data? Download all 26 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Volkswagen Cc verdict →