What 234 owners told NHTSA about the 2016 Toyota RAV4 Plug-in Hybrid

The contact owned a 2016 Toyota RAV4. The contact stated that while driving 40 MPH, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that due to the failure, the vehicle in front of the contact's vehicle was rear-ended. The Police and ambulance arrived on the scene. A Police report was filed. No injuries were sustained, however, the contact was later informed that a passenger who was riding in the vehicle that was rear-ended later received medical attention. The contact's vehicle was towed to a local tow yard. The contact's vehicle was condemned as a total loss. The contact stated that no damage to the other vehicle had been reported. The contact stated that the vehicle was serviced at the dealer for full maintenance six weeks before the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

NHTSA ODI 11592870

While exiting slowly from the parking lot, the Toyota started to make a beeping alarm noise, then suddenly lurched forward. Applying the brake had no effect, and the car accelerated across the LRT tracks, climbed onto the passenger platform, and only stopped when it collided with an electrical box there.

NHTSA ODI 11559394

The contact owns a 2016 Toyota Rav4. The contact stated that while driving at an undetermined speed, she noticed traffic had slowed down and the driver applied the brake pedal but the brakes failed to respond and crashed into the rear of an unknown vehicle. The TPMS warning indicator light was illuminated. The contact sustained injuries to her neck, but medical attention was not provided. A police report was filed. There was no fire due to the crash. All the frontal air bags deployed. The vehicle was towed to an impound lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated the failure was similar to NHTSA Campaign Number: 16V198000 (Service Brakes, Hydraulic, Electronic Stability Control). The approximate failure mileage was 89,500.

NHTSA ODI 11506460

I was driving on the entrance road to a major highway, and as I approached the curve in the road and pressed on the brakes to decelerate, the vehicle began to shake, and as I pressed the brakes harder to slow down, they did not engage, the front wheels became locked in the position of the curving road at an angle and the vehicle went off road at approx 45mph down an embankment and into a tree. The air bags did not deploy. The vehicle is totaled and although there were no fatalities minor injuries did occur since the airbags did not keep the passenger nor driver from hitting there head on the windows and door jam, and the steering wheel.

NHTSA ODI 11438895

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 65 MPH AND APPROACHING AN EXIT OFF THE FREEWAY RAMP, THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGE PROPERLY AS THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACTS HUSBAND PUMPED THE BRAKE PEDAL A COUPLE OF TIMES BUT FAILED TO RESPOND CAUSING THE VEHICLE TO CROSSOVER A 4 LANE HIGHWAY, ONTO A UPHILL ONRAMP WHERE IT CAME TO A STOP AFTER CRASHING INTO A CURB. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED TO NORMAL. THE VEHICLE RECEIVED MINOR DAMAGE TO THE PASSENGER FRONT TIRE, AND THE RIM WAS CRACKED. THE VEHICLE WAS TOWED TO A DEALER (BALISE TOYOTA 1399 RIVERDALE ST, WEST SPRINGFIELD, MA 01089 (413) 306-3037) HOWEVER THE VEHICLE WAS NOT DIAGNOSED OR SEEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT A TECHNICIAN WOULD GO OUT TO THE DEALER AND INSPECTED THE VEHICLE RECORDERS WHICH DETERMINED NO FAULTY CODES. THE FAILURE MILEAGE WAS APPROXIMATELY 40,132.

NHTSA ODI 11367043

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED. THE CONTACT STATED WHEN THE DRIVER DROVE AT 60 MPH, THE VEHICLE IN FRONT MADE A SUDDEN STOP AND WHEN THE DRIVER ENGAGED THE BRAKE PEDAL IT WENT TO THE FLOOR BOARD AND CAUSED THE DRIVER TO CRASH INTO THE TRUCK'S REAR END. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR INSPECTION. HOWEVER, THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO WANTED TO ADVISE THAT THE BRAKE PADS WAS PREVIOUSLY REPLACED BY AN UNKNOWN DEALER BECAUSE THE CONTACT HAD NOTICED THAT TOOK A LONGER TIME FOR THE BRAKE TO ENGAGE WHEN THE VEHICLE WAS DRIVEN OVER 60 MPH. THERE WERE NO INJURIES TO REPORT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11351453

TL* THE CONTACT OWNS A 2016 TOYOTA RAV-4. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE AT A LOW RATE OF SPEED, THE BRAKES FAILED WITHOUT WARNING AND THE VEHICLE DROVE INTO A BRICK PILLAR. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. POLICE WERE CALLED AND A REPORT WAS FILED; NO MEDICAL ASSISTANCE WAS GIVEN AT THE SCENE. THE CONTACT'S WIFE SUFFERED BRUISING ACROSS HER CHEST DUE TO THE SEAT BELT. THE VEHICLE WAS TOWED FROM THE SCENE TO THE CONTACT'S HOME AND WAS REPAIRED AT AN INDEPENDENT AUTO BODY SHOP. THE MANUFACTURER WAS NOTIFIED OF THE MATTER AND WAS INFORMED THAT AN INTERNAL INVESTIGATION WOULD BE LAUNCHED. THE FAILURE MILEAGE WAS 49,623.

NHTSA ODI 11297938

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. IN TURN, THE SECOND VEHICLE CRASHED INTO A THIRD VEHICLE. THE CONTACT'S AIR BAGS DID NOT DEPLOY. THE DRIVER AND THE TWO OCCUPANTS IN THE SECOND VEHICLE SUSTAINED MINOR NECK INJURIES. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: 197537 WAS FILED AND THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11254693

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, TWO DEER SUDDENLY EMERGED FROM THE WOODS. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT STOP AND STRUCK ONE OF THE DEER. THE FRONT DRIVER'S SIDE OF THE VEHICLE WAS DAMAGED. A POLICE REPORT WAS FILED (NUMBER: 18-05410) AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO CEDAR RAPIDS TOYOTA (1190 BOYSON ROAD, HIAWATHA, IOWA 52233), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO A BODY SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,900.

NHTSA ODI 11099064

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS APPLIED, BUT THE BRAKES FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT. THE FRONT DRIVER, FRONT PASSENGER, AND FRONT SIDE AIR BAGS DEPLOYED. THE PASSENGER SEAT WAS NOT OCCUPIED. THE CONTACT SUSTAINED A SPRAINED RIGHT ANKLE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1802082867. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

NHTSA ODI 11071841

WHILE ENTERING A PARKING SPACE IN A NORMAL AND FREQUENT MANNER ON THE SIDE OF A WALMART STORE THE VEHICLE FAILED TO RESPOND TO THE BRAKE PEDAL WHEN APPLIED. THE VEHICLE KEPT MOVING AND PROCEEDED OVER THE SIDEWALK AND INTO THE FENCED AREA AROUND THE GARDEN DEPT. BRAKES WERE APPLIED SEVERAL TIMES. NO OTHER VEHICLES INVOLVED AND NO OTHER PERSONS INVOLVED EXCEPT DRIVER (MYSELF), HUSBAND AND SON.

NHTSA ODI 10908585

NA

NHTSA ODI 10903507

WHILE STOPPED AT A RED LIGHT THE VEHICLE JUMPED FORWARD AND STRUCK THE VEHICLE IN FRONT OF ME. I NEVER TOOK MY FOOT OFF THE BRAKE.

NHTSA ODI 10876251

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE VEHICLE ACCELERATED FORWARD WHILE THE CONTACT'S FATHER WAS GENTLY DEPRESSING THE BRAKE PEDAL. THE CONTACT'S FATHER DEPRESSED THE BRAKE PEDAL ALL THE WAY DOWN, BUT THE VEHICLE CONTINUED TO ACCELERATE AND STRUCK A GATE. THE CONTACT STATED THAT HER FATHER HAD TO REMOVE THE KEY FROM THE IGNITION IN ORDER TO STOP THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER AND DIAGNOSED, BUT NO FAILURE WAS DETECTED. THE FRONT BUMPER WAS DAMAGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,500.

NHTSA ODI 10854436