What 234 owners told NHTSA about the 2016 Toyota RAV4 Plug-in Hybrid

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. IN TURN, THE SECOND VEHICLE CRASHED INTO A THIRD VEHICLE. THE CONTACT'S AIR BAGS DID NOT DEPLOY. THE DRIVER AND THE TWO OCCUPANTS IN THE SECOND VEHICLE SUSTAINED MINOR NECK INJURIES. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: 197537 WAS FILED AND THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11254693

TL* THE CONTACT CALLED ON BEHALF OF HIS SPOUSE WHO OWNED A 2016 TOYOTA RAV4. WHILE DRIVING 30 MPH, THE CONTACT BECAME UNCONSCIOUS AND THE VEHICLE CRASHED INTO A TREE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED NOSE AND BRUISING TO THE RIBS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT FACILITY. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *TT UPDATED 11/28/18*JB

NHTSA ODI 11133111

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A LEFT TURN, THE POWER STEERING BECAME VERY DIFFICULT TO STEER. THE CONTACT CRASHED INTO A CURB AND SIDESWIPED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BY THE CONTACT'S INSURANCE COMPANY WHERE IT WAS AWAITING INSPECTION. A DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

NHTSA ODI 11114964

TAKATA RECALL, I WAS INVOLVED IN A REAR ENDED COLLISION ON A HIGHWAY WHILE STOPPED CAUSING MY CAR TO REAREND THE CAR IN FRONT OF ME. THE AIRBAGS DID NOT DEPLOY AND SAID MALFUNCTION ON THE DASHBOARD. THERE WAS $19000 IN DAMAGE, I ASKED FOR THE SEATBELTS AND AIRBAGS TO BE REPLACED BECAUSE I WAS AFRAID TO DRIVE THE CAR AND FEEL SAFE. THEY WOULD NOT DO IT BECAUSE THEY SAID THE COMPUTER WAS ABLE TO RESET. I SPECIFICALLY ASKED OVER AND OVER AS I COULD NOT FEEL SAFE, NO ONE WOULD LISTEN SO I ENDED UP TRADING THE CAR THAT WAS 7 MONTHS OLD IN AND TAKING A LOSS TO FEEL SAFE. SINCE THE AIRBAG MALFUNCTIONED I COULD NOT FEEL LIKE IT WOULD KEEP ME SAFE IN ANOTHER ACCIDENT. I HAVE NEVER BEEN IN AN ACCIDENT PRIOR TO THIS.

NHTSA ODI 11113645

IN MAY, THIS VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE THIS VEHICLE REAR ENDED ANOTHER VEHICLE CAUSING MAJOR DAMAGE TO BOTH VEHICLES. THIS ACCIDENT OCCURRED IN A 4-LANE HIGHWAY; HWY 60 IN PHOENIX. PRIOR TO THE ACCIDENT, THERE WERE NO ERROR MESSAGES OR INDICATED MALFUNCTIONS. THE CAR WAS MAINTAINED AS RECOMMENDED BY THE MANUFACTURER. IMMEDIATELY UPON IMPACT, TWO ERROR MESSAGES WERE DISPLAYED ON THE DASH:H AIRBAG SYSTEM MALFUNCTION AND AN AWD MALFUNCTION 2WD MODE ENABLED. I FOUND THIS VERY DISTURBING AS I CAN'T BELIEVE THE AIRBAGS DIDN'T DEPLOY UPON IMPACT. AS A RESULT, MY DAUGHTER SUFFERED FROM A CONCUSSION, NECK PAIN, AND HER KNEE SUFFERED INJURY BY SLAMMING INTO THE DASHBOARD. OUR INSURANCE COMPANY, LIBERTY MUTUAL, WAS CONTACTED THAT EVENING TO REPORT THE ACCIDENT. THE NEXT DAY, I FILED A CLAIM WITH TOYOTA REGARDING THE ERROR MESSAGES AND THE LACK OF AIRBAG DEPLOYMENT. A THIRD PARTY RETRIEVED THE 'BLACK BOX' FROM THE VEHICLE AND PRESENTED A REPORT TO TOYOTA. TOYOTA CLAIMS THAT THE THIRD PARTY DETERMINED THAT THE VEHICLE WAS OPERATING PROPERLY AND THE AIRBAGS SHOULD NOT HAVE DEPLOYED. MY INSURANCE DOESN'T BELIEVE THIS TO BE A TRUE ASSESSMENT, NOR DO I. I ASKED TOYOTA HOW TO HAVE THIS ESCAPED TO THE NEXT LEVEL FOR FURTHER REVIEW AND WAS TOLD THAT I HAD NO OPTIONS AVAILABLE TO ME. MEANWHILE, THE CAR HAS BEEN REPAIRED HOWEVER, THE AIRBAG ICON WILL NOT LEAVE THE DASH AND THE CAR REPAIR SHOP WILL NOT RELEASE AN UNSAFE CAR TO ME. SOMEONE IS BEING REASONABLE. I'M CONCERNED THAT THE AIRBAG SYSTEM WASN'T WORKING PRIOR TO THE ACCIDENT CAUSING THE AIRBAGS TO NOT DEPLOY AND IS NOW INDICATING THAT THE CAR IS UNSAFE TO DRIVE. MEANWHILE, I AM STRANDED IN PHOENIX, AZ BECAUSE I STILL DO NOT HAVE A VEHICLE IN WHICH TO MOVE MY DAUGHTER HOME TO N.C. PHOTOS AND REPORTS ARE ATTACHED FOR YOUR REVIEW. THE FILE FROM THE BLACK BOX WAS TOO LARGE TO UPLOAD.

NHTSA ODI 11100513

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, TWO DEER SUDDENLY EMERGED FROM THE WOODS. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT STOP AND STRUCK ONE OF THE DEER. THE FRONT DRIVER'S SIDE OF THE VEHICLE WAS DAMAGED. A POLICE REPORT WAS FILED (NUMBER: 18-05410) AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO CEDAR RAPIDS TOYOTA (1190 BOYSON ROAD, HIAWATHA, IOWA 52233), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO A BODY SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,900.

NHTSA ODI 11099064

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS APPLIED, BUT THE BRAKES FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT. THE FRONT DRIVER, FRONT PASSENGER, AND FRONT SIDE AIR BAGS DEPLOYED. THE PASSENGER SEAT WAS NOT OCCUPIED. THE CONTACT SUSTAINED A SPRAINED RIGHT ANKLE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1802082867. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

NHTSA ODI 11071841

IT WAS A COLD DAY IN MASSACHUSETTS. I WARMED UP THE CAR IN THE MORNING FOR 10 MINUTES BEFORE STARTING TO DRIVE TO WORK. I GOT ONTO THE MASSACHUSETTS PIKE AND AFTER A COUPLE EXITS OF CRUISING AT 60 HIT STOP AND GO TRAFFIC. AT ONE OF THE ENTRANCES AND WHEN I SLOWED DOWN TO A STOP IN THE TRAFFIC MY CAR FLASHED THE BATTERY CRITICAL CHARGING ERROR FOR A SPLIT SECOND BEFORE SAYING EVERYTHING NEEDED TO BE RESTARTED BY PUTTING THE CAR INTO PARK. AFTER THAT, THE CAR COMPLETELY SHUT DOWN. I WAS NOT ABLE TO PUT ON HAZARDS UNTIL ABOUT 15 SECONDS LATER OF TRYING TO GET THE POWER BACK ON DID THE CAR START UP. WITHIN THAT TIME A DRIVER BEHIND ME DECIDED TO HIT ME IN THE REAR. ON RESTART THE CAR DIDN'T SHOW THE FAULT BUT UPON LOOKING UP THE BATTERY CRITICAL CHARGING FAILURE IT STATES TO NOT DRIVE THE CAR AND TO IMMEDIATELY TAKE IT TO A SHOP. THE SHOP CANNOT FIND THE CODE DUE TO IT BEING WIPED MAKING SOLVING THE ISSUE EVEN MORE DIFFICULT.

NHTSA ODI 11063443

I WAS DRIVING ON THE HIGHWAY AND SMOKE BEGAN TO FILL MY VEHICLE. I PULLED OVER AND MY VEHICLE CAUGHT FIRE. UNSURE OF THE CAUSE.

NHTSA ODI 11031632

TAKATA RECALL; WHILE ATTEMPTING TO BACK OUT OF A DRIVE WAY, THE ACCELERATOR STUCK CAUSING THE CAR TO HIT A BUSH AND A HOUSE. AFTER RECOVERING AND ATTEMPTING AGAIN, THE CAR ACCELERATOR STUCK A SECOND TIME CAUSING THE CAR TO HIT ANOTHER BUSH.

NHTSA ODI 10954087

ON DECEMBER 5, 2016 I WAS INVOLVED IN AN ACCIDENT. MY VEHICLE WAS STRUCK IN THE LEFT FRONT FENDER BY ANOTHER VEHICLE. IMPACT WAS DIRECT AS THE OTHER VEHICLE STRUCK MINE AT A NINETY DEGREE ANGLE CAUSING EXTENSIVE DAMAGE TO THE FENDER AND LEFT FRONT WHEEL ASSEMBLY. IMPACT FORCED MY VEHICLE OFF THE HIGHWAY AND INTO A CONCRETE PILLAR SUPPORTING A STEEL LIGHTPOLE. I WAS TRAVELLING ABOUT 30 MPH AT TIME OF IMPACT WITH THE CONCRETE PILLAR. SUDDEN IMPACT CAUSED THE REAR OF MY VEHICLE TO LEAVE THE GROUND. THIS WAS THE DIRECT RESPONSE TO THE SUDDEN STOP. AIR BAGS DID NOT DEPLOY. AT THE TIME OF ACCIDENT I WAS TRAVELLING ON A HIGHWAY AND IN MOTION. VEHICLE WAS EQUIPPED WITH DRIVER, PASSENGER AND SIDE AIRBAGS.

NHTSA ODI 10936651

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE THE VEHICLE WAS STATIONARY, THE AUTOMATIC LIFTGATE CRASHED DOWN ONTO THE CONTACT, WHICH CAUSED INJURY AND DISCOLORATION TO THE CONTACT'S SPINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. ..UPDATED 03/09/17 *BF CONSUMER STATED SHORTLY AFTER INJURY TOYOTA ISSUED A "LIMITED SERVICE CAMPAIGN" TO REMEDY OR REPLACE THE POWER BACK DOOR ECU (ELECTRONIC CONTROL UNIT). UPDATED 7/16/18*JB *TR

NHTSA ODI 10929666

WHILE ENTERING A PARKING SPACE IN A NORMAL AND FREQUENT MANNER ON THE SIDE OF A WALMART STORE THE VEHICLE FAILED TO RESPOND TO THE BRAKE PEDAL WHEN APPLIED. THE VEHICLE KEPT MOVING AND PROCEEDED OVER THE SIDEWALK AND INTO THE FENCED AREA AROUND THE GARDEN DEPT. BRAKES WERE APPLIED SEVERAL TIMES. NO OTHER VEHICLES INVOLVED AND NO OTHER PERSONS INVOLVED EXCEPT DRIVER (MYSELF), HUSBAND AND SON.

NHTSA ODI 10908585

NA

NHTSA ODI 10903507

TL* THE CONTACT OWNED A 2016 TOYOTA RAV4. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, ALL OF THE AIR BAGS DEPLOYED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE FRONT PASSENGER AIR BAG DEPLOYED AND METAL FRAGMENTS EJECTED FROM THE AIR BAGS ALONG WITH A YELLOW POWDER. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 700.

NHTSA ODI 10896294

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE THE VEHICLE WAS STARTED AND THE GEAR SHIFTER STICK WAS PLACED IN THE PARK POSITION, THE VEHICLE INDEPENDENTLY MOVED FORWARD AND CRASHED INTO AN UNOCCUPIED PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 900.

NHTSA ODI 10888807

WHILE STOPPED AT A RED LIGHT THE VEHICLE JUMPED FORWARD AND STRUCK THE VEHICLE IN FRONT OF ME. I NEVER TOOK MY FOOT OFF THE BRAKE.

NHTSA ODI 10876251

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER AND PASSENGER SUSTAINED MULTIPLE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 10872409

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE VEHICLE ACCELERATED FORWARD WHILE THE CONTACT'S FATHER WAS GENTLY DEPRESSING THE BRAKE PEDAL. THE CONTACT'S FATHER DEPRESSED THE BRAKE PEDAL ALL THE WAY DOWN, BUT THE VEHICLE CONTINUED TO ACCELERATE AND STRUCK A GATE. THE CONTACT STATED THAT HER FATHER HAD TO REMOVE THE KEY FROM THE IGNITION IN ORDER TO STOP THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER AND DIAGNOSED, BUT NO FAILURE WAS DETECTED. THE FRONT BUMPER WAS DAMAGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,500.

NHTSA ODI 10854436