What 234 owners told NHTSA about the 2016 Toyota RAV4 Phev

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED AND IMPAIRED THE CONTACT'S VISION. AS A RESULT, THE CONTACT DROVE OFF THE ROAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 9,800.

NHTSA ODI 10920209

HEADLIGHTS ARE INADEQUATE AND VERY UNSAFE. LIGHT CAST IS A HALF MOON WITH A HORIZONTAL UPPER BORDER. IT IS DARK ABOVE THAT AND THERE IS MINIMAL PERIPHERAL LIGHT CAST BY THE HEADLIGHTS SO TURNING CORNERS IS VERY DIFFICULT. HIGH BEAMS ONLY SLIGHTLY IMPROVE ABILITY TO SEE.

NHTSA ODI 10914853

PURCH 2016 TOYOTA AWD RAV4 1 WK AGO. NEVER TRIED LIGHTS B4 PURCH AS WAS DAYLIGHT. THE NEXT MORNING W/DARK GOING TO WORK I USED THE HEADLIGHTS TO FIND OUT YOU CANT SEE W/THEM. I HAVE NEVER HAD HEADLIGHTS I COULDNT SEE WITH. ON DIM: BEAMS SHORT FOOTAGE IN FRONT OF VEHICLE & THE FIELD OF VISION IS DARK W/LINE OF DARKNESS ABOVE BEAM & YOU CANNOT SEE ANY FUTHER. LIKE YOU ARE IN A BIG BLACK TUNNEL. YOU DONT HAVE A FIELD OF VISION ON THE FRONT & SIDES OF THE VEHICLE AT ALL! THE DRIVER COULD POSSABLY HIT SOMETHING OR A PEDESTRIAN, ETC.DUE TO IMPROPER VISION LIGHTING. I HAD TO STOP & ROLL DOWN THE DRIVERS WINDOW SO I COULD MAKE SURE I WAS TURNING LEFT CORRECTLY ON THE ROAD TO MY HOME AT NIGHT. I LIVE IN THE COUNTRY WITH NO STREET LIGHTS. HIGH BEAM: BEAM UP AT THE TREE TOPS IN FRONT OF YOU CRIS CROSSED. WITH THESE HEADLIGHTS YOU HAVE NO FIELD OF VISION! I AM AFRAID TO DRIVE AFTER DARK BECAUSE I CANNOT SEE AT ALL! I HAVE TAKEN VEHICLE TO DEALERSHIP WHERE PURCHASED & THEY STATE CANT ADJUST THEM BUT THEY DID TRY TO. VISION WAS/IS STILL BAD. I TOOK VEHICLE TO ANOTHER DEALERSHIP TO SEE IF MIGHT KNOW HOW TO ADJUST & THEY STATED SAME THING. THEY CHECKED THE LIGHTS, STATED LIGHTS WERE IN TOYOTA'S SPECS & IS LITTLE ROOM FOR ADJUSTMENT. I TRIED USING AGAIN THIS MORNING & STILL BAD FIELD OF VISION. I CALLED & ASKED DEALERSHIP TO FILE OFFICIAL COMPLAINT W/TOYOTA CONCERNING THE BAD FIELD OF VISION OF THESE HEADLIGHTS, DUE TO BEING AFRAID I MIGHT HIT SOMETHING I CANT SEE & BE KILLED OR INJURED OR HIT SOMEONE ELSE I CANT SEE & INJURE OR KILL THEM. THE PROBLEM W/HEADLIGHTS NEEDS TO BE ADDRESSED IMMEDIATLLY BEFORE THIS HAPPENS W/ME OR SOMEONE ELSE. THE DEALERSHIP STATED THEY HAVE COMPLAINTS ABOUT THE HEADLIGHTS ALL THE TIME. BOUGHT AS RETIREMENT VEHICLE COSTING $30,000.00 & CANT SEE TO DRIVE. I DO NOT KNOW WHAT MY RECOURSE IS. PLEASE HELP ME IF YOU CAN BEFORE MAJOR MISHAP! THANKS

NHTSA ODI 10872981