What 234 owners told NHTSA about the 2016 Toyota RAV4 Phev

PBD has not worked properly since I purchased the car [XXX]. It was a 2016 used Rav4 with 54,000 miles. I have taken the car to two different dealerships complaining several times in person or on the phone stating my PBD either won't open or won't close. It has gotten to the point where I have to manually shove the door closed. There is a lawsuit currently that was filed against Toyota for knowingly and concealing the issue. "Who: Plaintiff [XXX] filed a class action lawsuit against Toyota Motor Sales USA Inc. Why: [XXX] claims Toyota failed to disclose an alleged defect in power liftgates on its model year 2014-2021 RAV4s. Where: The Toyota power liftgate class action lawsuit was filed in California federal court." I have also called Toyota's Corporate office to make a formal complaint. Case # [XXX] . At the time of purchase, I had also purchased an extended warranty on the vehicle through Toyota that Toyota did not honor. There are several forums online where many people have complained about this well-known problem. Toyota has refused to acknowledge this issue. If the hinges do completely break, the door will detach from the vehicle causing an accident. They need to replace the hinges with a larger or more stable material, so the PBD can function correctly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11630414

Sunroof exploded while driving on the freeway, approximately 60 MPH.

NHTSA ODI 11622815

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while his wife was driving approximately 30 MPH, the instrument cluster and the infotainment display were turning off and on and resetting. The contact stated that his wife parked the vehicle and while attempting to restart the vehicle, the vehicle was not starting. The contact was able jumpstart the vehicle. The contact's wife drove the vehicle to a battery store where the battery was checked and was confirmed that it was within normal operating procedure. The failure reoccurred and the contact was able to drive the vehicle to a dealer where it was diagnosed and determined that the battery needed to be replaced. The contact questioned the dealer about NHTSA Campaign Number: 23V734000 (Electrical System) and was informed by the dealer that the recall repair was completed. The vehicle was not repaired. The failure mileage was approximately 96,000. VIN tool confirms parts not available.

NHTSA ODI 11615597

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11615087

Headlights are cloudy to the point of dimming the visibility of the light. When I asked the dealer, they could not clean headlight apparatus. I also cannot clean the buildup as it is on the inside of the headlight cover. I feel that this is a defective part that could potentially be the cause of an accident.

NHTSA ODI 11610915

I needed a battery change so I changed it.

NHTSA ODI 11610703

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11605732

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11605173

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Numbers: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11604693

On July 13th I was driving at a slow speed and I was making a right turn and the steering wheel felt like it was locked in not being able to turn into my lane and so a car coming into my direction, so quickly I had to stop across the opposite lane to let the car go by me, Then I looked at the dashboard it had the steering wheel and brake symbol illuminated, so I tried to restart the motor but it made the clinching noise telling me that still running so I stopped and restarted the motor and the symbols went off and continued driving with caution, made it home safe

NHTSA ODI 11602027

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11601588

Battery recall and Toyota on 6/7/2024 stated that the battery issues is unrelated to the recall and they cannot do anything. I was refused service a few months back for this recall.

NHTSA ODI 11593153

The contact owned a 2016 Toyota RAV4. The contact stated that while driving 40 MPH, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that due to the failure, the vehicle in front of the contact's vehicle was rear-ended. The Police and ambulance arrived on the scene. A Police report was filed. No injuries were sustained, however, the contact was later informed that a passenger who was riding in the vehicle that was rear-ended later received medical attention. The contact's vehicle was towed to a local tow yard. The contact's vehicle was condemned as a total loss. The contact stated that no damage to the other vehicle had been reported. The contact stated that the vehicle was serviced at the dealer for full maintenance six weeks before the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

NHTSA ODI 11592870

involved in a multi car accident at the intersection of [XXX] , and [XXX] bound on ramp at [XXX] and the other two parties involed air bags deployed . I t boned the car traveling on [XXX] that had ran the intersection red light after the incrdent i was facing acroos all lanes of traffic and a car traveling the same direction hit me in the passenger front door and no air bags deployed in my 2016 toyota rav 4 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11591980

The contact owns a 2016 Toyota Rav4. The contact stated while driving 40 MPH and driving over a bump in the roadway, the steering wheel seized, and the information system rebooted. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the cause of the failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 99,388.

NHTSA ODI 11591527

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and informed the contact that the dealer would contact him. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11591552

The contact owns a 2016 Toyota Rav4. The contact stated that while inspecting the engine compartment, he observed abnormal corrosion on the battery terminals. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 42,000.

NHTSA ODI 11588077

While driving around 60 mph the engine suddenly started jumping revs and would not catch back into gear. Turned engine off and on and vehicle would shift normally from 1-3 but would not go into 4-6 gear. Had to place transmission in manual mode and select gear 3 to drive home. Brought to a local transmission shop and was told it was the torque converter. This issue also cause the check engine light, TSC light to come on. It was also throwing codes for faulty shift solonoids.

NHTSA ODI 11584752

The contact owns a 2016 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581134

A fogging/white residue has developed over time on the inside of the tail lights. As this continues to progress it would make the lights much dimmer and harder to see. ( I see several references to the same issue doing an online search for 2016 rav4 taillight fogging)

NHTSA ODI 11581201

All 6 of mine lights (front/fog and inside/outside rear) are collecting haze / contamination on the inside of the lens. Lights are a primary safety/warning device. Anything (like interior fogging) that interferes with this function is a SERIOUS safety defect that the manufacturer should fix under a safety recall. I have already spent money replacing one of the side rear light assemblies, due to these being a safety hazard. I would like to avoid an accident or possible legal tickets.

NHTSA ODI 11575378

Delayed/harsh shifting when accelerating or maintaining speeds of 60 - 70 mph. Shuddering sporadically when RPMs are between 2000 - 3000. Marysville Toyota of Washington reproduced and confirmed the issue noted above. They diagnosed the vehicle with a failed Torque Converter. No warning light have come on and the dealership was made aware of this as well. Due to no warning lights, it came as a surprise when the vehicle jolted. I was on the highway maintaining speed when all of a sudden there was a delay and the vehicle began to reduce speed then after 20 - 30 seconds the vehicle forced itself over 3000 RPM and began to regain speed. As the vehicle would suddenly reduce speed without warning I utilized the right lane until I was able to exit from the highway as I was becoming a hazard on the road due to the issuing my vehicle was having.

NHTSA ODI 11572248

The 2016 Toyota Rav4 XLE has a defective Power Door Lock Actuator for the front passenger and the driver side. It does not work manually or using the keyfobs. Previous Drivers have reported that the door locks appear to engage when locking using the remote key fob, but the locks do not engage. As a result, the locks may not be engaged while driving or when the vehicle is parked in a public place. Previous owners have also complained about having to pay to replace door lock actuators and, in some instances, have to pay for multiple replacements.

NHTSA ODI 11568358

The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System). The contact stated that while his wife was driving at approximately 35 MPH, the check engine warning light and an additional unknown warning light illuminated. The vehicle was driven home. The vehicle was taken to an independent mechanic where it was diagnosed that the oil and air filter, and an additional unknown part needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.

NHTSA ODI 11566462

The contact owns a 2016 Toyota Rav4. The contact stated that while driving at an undisclosed speed, there was a burning odor on the interior of the vehicle. The contact also stated that the vehicle displayed a message reading "System Malfunction," after which the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the VIN, but the VIN was not included. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V734000 (Electrical System) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11565786