What 417 owners told NHTSA about the 2016 Tesla Model X P90d

Our 2 year old son broke his left tibia after the falcon door automatically closed on his left foot/leg and it got caught between the door and his car seat. We believe he had his leg dangling off the car seat when we closed the door from the front command station. The door sensor did not stop or give any warning that there was anything in the way. He was seen in the emergency department after the incident and is in a full leg cast for at least 4 weeks. This is a major safety risk for other children/people if the doors cannot sense small limbs and stop appropriately. The car/door is available for inspection upon request. We have not contacted Tesla yet about this but will be calling them very soon. The vehicle has not been inspected by anyone yet since the incident. There were no warnings prior to the incident occurring.

NHTSA ODI 11542001

2016 TESLA MODEL X. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-062 AND 20V-710. *LD THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL STATING THE VEHICLE WAS NOT EXPERIENCING THE FAILURE. THE CONSUMER STATED THE SCREEN WOULD BLACK OUT RANDOMLY AND THE STEERING ASSIST DID NOT FUNCTION PROPERLY. THE VEHICLE WAS INVOLVED IN AN ACCIDENT DUE TO THE FAILURE. THE VEHICLE HAD TRIM SEPARATION THAT WOULD LEAK WATER THAT THE DEALER WOULD NOT REPAIR. *JS

NHTSA ODI 11394241

SUDDEN UNINTENDED ACCELERATION. THE CAR SUDDENLY ACCELERATED INSTEAD OF STOPPING WHEN I APPLIED THE BRAKES WHILE PULLING INTO A PARKING SPACE. I WAS GOING APPROXIMATELY 5 MPH. INSTEAD OF STOPPING, THE CAR JUMPED A CONCRETE PARKING BLOCK, WENT OVER A CURB, CLIMBED AN EMBANKMENT, AND STRUCK A TREE BEFORE IT CAME TO A STOP. THE CAR SUFFERED DAMAGE TO THE FRONT DRIVER'S SIDE WHEEL WELL AND THE UNDERCARRIAGE. THE DRIVER WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. VIDEO SURVEILLANCE CAPTURED THE INCIDENT IN ITS ENTIRETY. PHOTOS OF THE SCENE AND THE RESULTING DAMAGE TO THE CAR ARE ALSO ATTACHED. THIS INCIDENT OCCURRED DURING A ROUTINE TRIP THAT I DRIVE ABOUT 4 TIMES EACH WEEK. WEATHER, TRAFFIC, AND ROAD CONDITIONS WERE NOT A FACTOR IN THIS INCIDENT. THE CAR DOES NOT CONTAIN ANY AFTERMARKET EQUIPMENT.

NHTSA ODI 11306541

ON THURSDAY, SEPTEMBER 26, 2019, AT 7:40 AM, I WAS PARKING MY CAR AT WORK AND MY CAR WENT ON FULL SPEED FORWARD OVER THE MEDIAN AND CRASHED, LUCKILY NO ONE WAS HURT. THIS HAPPENED IN A SPLIT OF A SECOND AND THE VEHICLE'S SAFETY OVERRIDE BREAK THAT SHOULD HAVE PREVENTED FROM GOING OVER AN OBSTRUCTION IN FRONT OF THE CAR DID NOT ENGAGE AS CLAIMED BY TESLA. I REQUESTED AN ANALYSIS OF THE CAR'S RECORDED DATA TO TESLA AND ASKED TO PROVIDE ME WITH A COPY OF THE REPORT FOR BETTER UNDERSTANDING. AFTER WEEKS OF ANALYSIS, AN EMPLOYEE FROM TESLA CALLED AND INFORMED THAT IT WAS MY FAULT AS THE GAS PADDLE WAS FULLY ENGAGED, I WAS ASTONISHED AS I DID NOT HIT THE GAS PADDLE RATHER I JUST LET MY FOOT OFF THE BREAK TO PARK MY CAR SLOWLY IN THE PARKING SPACE AND THE CAR TOOK OFF WITH SPEED AS IF I PUT FULL FORCE TO GAS PADDLE. AS FOR GETTING A COPY OF THE REPORT, HE SAID THAT HE WILL HAVE TO ASK THE ENGINEERS AND LET ME KNOW. IT HAS BEEN FOUR MONTHS, AND NO ONE REACHED OUT TO ME ABOUT THE REPORT. SOME PEOPLE SAW THE WHOLE INCIDENT AND SAID THAT I REDUCED THE SPEED OF MY CAR TO PARK AND SUDDENLY IT TOOK OFF AND WENT FORWARD FAST. AT THAT MOMENT, IT FELT LIKE THE CAR WAS CONTROLLED BY SOMEONE ELSE AS PRESSING ON A BREAK WAS NOT STOPPING THE CAR AND FINALLY, I HAD TO PRESS THE PARK TO STOP IT. I HAVE BEEN DRIVING THE CAR TO MY WORK AND PARKING AT THE SAME PARKING LOT EVERY DAY FOR THE LAST 3 YEARS. MY INSURANCE TOTALED THE CAR AND PROVIDED THE RESIDUAL VALUE, TO THIS DATE I AM WITHOUT A CAR AND TRYING TO FIX THE DAMAGES OF MY CAR. I ALMOST GAVE UP BUT SAW THE NEWS THAT I AM NOT ALONE ABOUT TESLA DENYING SIMILAR CLAIMS OF HUNDREDS OF SUDDEN ACCELERATION CRASHES. TESLA HAVE THE DATA AND I AM REQUESTING TESLA TO TAKE FULL RESPONSIBILITY AND COMPENSATE FOR MY DAMAGE. I AM REQUESTING NHTSA TO INVESTIGATE AND HELP BRING CLOSURE TO THIS MATTER.

NHTSA ODI 11301846

ON JANUARY 28, 2019 I BACKED OUT OF MY DRIVEWAY IN MY 2016 TESLA X, BRAKED, STOPPED, PUT IT IN DRIVE AND BARELY, SLOWLY STARTED DOWN MY LANE WHEN THE CAR SUDDENLY ACCELERATED AT FULL SPEED DOWN THE LANE. I TRIED THE BRAKE TWICE BUT IT DID NOTHING TO SLOW THE ACCELERATION.APPROXIMATELY 75 YARDS DOWN THE LANE THE TESLA ENTERED THE CROSS STREET BELOW AND CLIPPED ANOTHER CAR, DEMOLISHED A LARGE BANK OF MAILBOXES ACROSS THE STREET, TOOK BRIEFLY TO THE AIR SEVERAL FEET DUE TO THE HILLSIDE THERE, HIT A LARGE CEDAR TREE, GLANCED OFF AND FINALLY STOPPED NOSE DOWN, HIGH SIDED ON A LARGE LANDSCAPE BOULDER. BUT FOR THE BOULDER, I WOULD HAVE CONTINUED DOWN INTO THE DEEP RAVINE BEHIND THE NEIGHBOR'S HOUSE. THE AIRBAGS HAD DEPLOYED DURING THESE EVENTS. I WAS TAKEN TO THE HOSPITAL BY AMBULANCE AND DIAGNOSED WITH A T-12 SPINAL COMPRESSION FRACTURE, WHICH IS STILL PAINFUL A YEAR LATER. THE CAR WAS TOTALED. POLICE REPORT AND MEDICAL RECORDS AVAILABLE ON REQUEST.

NHTSA ODI 11300366

THE EYE BOLT THE 2016 TESLA MODEL X THAT IS USE TO LOAD A TESLA ON TO A TOW TRUCK IS DEFECTIVE.THE LOADING MANUAL IS WRONG AS WELL. 08/24/2018 AROUND 10 AM MOUNTAIN TIME IN UTAH. THE LOCATION WAS AT SERVICE KING IN SALT LAKE CITY, UTAH. VEHICLE VIN # [XXX] 2016 MODEL X. THE EYE BOLT USED TO LOAD THE VEHICLE ON TO A WRECKER FOR TRANSPORT IS DEFECTIVE. THE LOADING MANUAL DOES NOT ILLUSTRATE A SAFE METHOD TO LOAD VEHICLE USING THIS EYE BOLT. I WAS LOADING THE VEHICLE VIA THE INSTRUCTIONS OF THE TESLA MODEL X MANUAL AND AS SOON AS I GOT THE VEHICLE TO THE SPOT TO PUT A CHALK BEHIND WHEEL, THE BOLT BROKE AND THE VEHICLE CAME OFF THE DECK AND ALMOST RAN OVER A KID WORKING IN THE BODY SHOP. I GOT SLIGHTLY INJURED TRYING TO STOP VEHICLE FROM HITTING THE WALL. THE BODY SHOP REFUSES TO REPORT THIS SAFETY ISSUE TO TESLA. WHEN I TRIED TO REPORT THIS TO TESLA I WAS HUNG UP ON 2 TIMES. WHEN I TRIED TO CONTACT TESLAS CORPORATE OFFICE I GOT REDIRECTED BACK TO THE SALT LAKE CITY SERVICE DEPARTMENT 2 TIMES WHERE I GOT HUNG UP ON 2 TIME AGAIN. THIS A MAJOR SAFETY ISSUE THAT CAN AND WILL CAUSE A LOSS OF LIFE OR SERIOUS INJURY. BUT YET TESLA HAS CUSTOMER SERVICE PERSONNEL ACTING LIKE THIS IS A GAME. I WAS SUPPOSED TO BE CONTACTED BE A TESLA REGIONAL REP AND NEVER WAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11139908

THERE HAS BEEN AN INCIDENT IN WHICH THE DOORS OF A MODEL X OPENED WHILST THE CAR WAS UNOCCUPIED AND THE DRIVER'S DOOR WAS HIT BY A PASSING TRUCK: HTTP://WWW.CARADVICE.COM.AU/587189/TESLA-MODEL-X-DOOR-OPENS-AUTOMATICALLY-GETS-TORN-OFF-BY-PASSING-TRUCK/ THERE IS A DISPUTE BETWEEN TESLA AND THE OWNER WITH TESLA CLAIMING THAT THE OWNER OPENED THE DOORS WITH THE REMOTE KEY-FOB. IT CAN NOT BE CERTAIN THAT THE TESLA VERSION OF EVENTS IS CORRECT. IT IS REMARKABLE THAT IN EVERY CRASH INVOLVING A TESLA THE COMPANY CLAIMS THE LOGS PROVE IT WAS THE FAULT OF THE OWNER. EVEN IF THE CARS LOGS DID GENUINELY SHOW THAT A SIGNAL FROM A REMOTE CAUSED THE OPENING IT IS POSSIBLE THAT A FAULT IN THE KEY-FOB WAS RESPONSIBLE. TESLA KEY-FOB BATTERIES FAIL OFTEN. LOW BATTERIES IN ELECTRONIC DEVICES CAN CAUSE SPURIOUS FAULTS. TESLA HAS ONLY RECENTLY UPDATED THE SOFTWARE TO ALLOW REMOTE DOOR OPENING. I BELIEVE THAT THIS GIMMICK IS UNNECESSARY AND DANGEROUS. A PASSING CYCLIST WOULD NOT BE EXPECTING THE DOORS OF ANY EMPTY CAR TO SUDDENLY SWING OPEN. PLEASE INVESTIGATE. THANK YOU. A CONCERNED CITIZEN.

NHTSA ODI 11029914

HERE IS A REPORT OF A TESLA MODEL X CRASH IN CHINA. HTTPS://MP.WEIXIN.QQ.COM/S/1DIN0UYENLRL8BO9GYKPCG (GOOGLE WILL TRANSLATE) THE OWNER REPORTS THAT THE CAR SUDDENLY SLAMMED INTO THE CONCRETE CENTRE DIVIDER, SPUN 180 DEGREES AND COLLIDED WITH ANOTHER CAR. THE DRIVERS AIRBAG FAILED TO DEPLOY RESULTING IN VERY SERIOUS INJURIES. THE REAR SEAT OCCUPANTS WERE UNABLE TO OPEN THE FALCON DOORS. THE EMERGENCY DOOR RELEASE IS NOT OBVIOUS TO OCCUPANTS AND REQUIRES THEM TO REACH UP BEHIND THE SPEAKER GRILL TO FIND THE PULL. THE CAR CAUGHT FIRE AND WAS BURNED TO ASHES. BYSTANDERS WERE UNABLE TO DOUSE THE FIRE USING REGULAR EXTINGUISHERS.. THE SUDDEN SWERVE, FAILURE OF AIR-BAG AND FAILURE OF DOOR RELEASE MECHANISMS IS CONSISTENT WITH FAILURE OF THE 12 VOLT ELECTRICAL SYSTEM OR GROUND CONNECTION AS HAS BEEN REPORTED ON MANY OTHER OCCASIONS. I BELIEVE THAT THIS CAR IS EXTREMELY UNSAFE. PLEASE INVESTIGATE. CONCERNED CITIZEN.

NHTSA ODI 10980353

TAKATA RECALL I DROVE MY TESLA MODEL X 2016 TODAY TO WORK AND WHEN I WAS ABOUT TO PARK THE CAR IN THE PARKING LOT (AROUND 6 MILES PER HOUR MAY BE) IT SUDDENLY ACCELERATED AND HIT THE CONCRETE WALL AND BOUNCED BACK AROUND 8 FEET. SINCE IT WAS FOR PARKING I CAN SURELY SAY THAT I DID NOT ACCELERATE THE CAR. THE STEERING AIR BAGS AND KNEE AIR BAGS CAME OFF AND ALSO THE PASSENGER SIDE KNEE AIR BAGS CAME OFF AS WELL. I SEARCHED ONLINE AND THERE SEEMS TO BE A CLASS ACTION SUITE ON THIS ISSUE BUT TESLA IS NOT ACCEPTING IT AS THE GLITCH IN THEIR SOFTWARE OR SOME OTHER COMPONENT. I FELT LIKE THE ACCELERATOR GOT PRESSED THE WAY WHEN THE CAR WAS IN CRUISE MODE. UNLESS I WANTED TO HIT THE WALL INTENTIONALLY THERE WAS NO NEED FOR ME TO PRESS THE ACCELERATOR TO SPEED FROM ALMOST ZERO TO WHATEVER THE HIGH SPEED IT ATTAINED AT THE TIME OF HITTING THE WALL.

NHTSA ODI 10957394

THE CAR WAS ON AUTOPILOT. MY MODEL X AUTOPILOT RAN OVER A RECLINER AT 60M/H THAT WAS IN THE MIDDLE OF THE HIGHWAY. IT WAS AROUND 6 PM, WEATHER WAS NICE AND CLEAR. I TRIED TO AVOID IT BY MOVING TO RIGHT LANE BUT IT HIT THE DRIVER SIDE OF THE FRONT OF CAR CAUSING MINOR DAMAGES TO CAR. I TRIED TO REACH OUT TO TESLA CUSTOMER SERVICE BUT THEY TOLD ME [4 OR 5 TIMES] THAT SOMEONE WILL CONTACT ME AND NO ONE EVER DID. EVERYTIME I TALKED TO TESLA [BY PHONE AND EMAIL] THEY ASK ME FOR MORE INFORMATION AND THEN TELL ME SOMEONE WILL CALL YOU BACK. I WANTED TO KNOW WHY DIDN'T THE CAR SLOW DOWN OR EVEN CHANGE LANES AND HOW CAN I AVOID THIS IN FUTURE SPECIALLY THAT I USE THIS CAR FOR MY 2 KIDS. I HAD BEEN TRYING TO REACH OUT TO TESLA SINCE OCTOBER 2016. *TR

NHTSA ODI 10944389

WHILE TURNING LEFT INTO A PARKING SPOT AT A VERY SLOW SPEED, THE CAR SUDDENLY ACCELERATED WITH EXTREME FORCE. IT RAN OVER A CURB AND COLLIDED WITH A TREE AND A TRUCK. THERE WAS ONLY LIGHT PRESSURE ON THE ACCELERATOR. THE AUTOMATIC BRAKING AND THE AIRBAGS DID NOT DEPLOY. THERE WAS OVER $18 000 DAMAGE TO THE TWO VEHICLES AND THE TESLA MODEL X IS NOT DRIVEABLE WITHOUT REPAIRS.

NHTSA ODI 10939234

I HAD PULLED INTO A PARKING LOT, PROCEEDED TO PULL INTO A SPOT ADJACENT TO A CINDER BLOCK BUILDING. I HAD MY FOOT LIGHTLY ON THE GAS PEDAL, THEN AS I MADE THE TURN INTO THE SPOT, MY FOOT WAS ON THE BRAKE - THE CAR LURCHED FORWARD AND SPED UP AND THE BRAKES DID NOT STOP IT. I WENT RIGHT INTO THE CONCRETE BUILDING, HEAD ON - AIR BAGS DEPLOYED. THE FRONT END CRUSHED AND THE 2 AIRBAGS ON THE DRIVERS SIDE DEPLOYED AND WERE SMOKING. I READ ON LINE THAT THERE HAVE BEEN NUMEROUS INCIDENCES OF THIS HAPPENING WITH THE TESLA. SPONTANEOUS ACCELERATION WITH MY FOOT NOT ON THE GAS PEDAL. THE CAR WOULD NOT STOP BY THE BRAKES! I COULD HAVE BEEN SERIOUSLY INJURED OR HIT ANOTHER PERSONA OR VEHICLE. THE CAR HIT THE BUILDING AS WELL AS A NATURAL GAS PIPE THAT WAS RUNNING ALONG THE BUILDINGS SIDE AT THE LEVEL OF MY FRONT BUMPER. I FILED A POLICE REPORT.

NHTSA ODI 10935272

ON JULY 8TH 2016, AT 9:37 A.M., WHILE SLOWLY PULLING INTO A PARKING SPACE AT CREEKWOOD DOG PARK IN BRADENTON FLORIDA, MY TESLA MODEL X SUDDENLY ACCELERATED UNDER ITS OWN VOLITION, DROVE OVER A PARKING STOP, OVER A FIVE INCH CURB, AND THEN HIT AND KNOCKED OVER A CONCRETE LIGHT POLE. ALL THIS HAPPENED IN A DISTANCE OF LESS THAN TWENTY FEET. TESLA WAS NOTIFIED IMMEDIATELY AND THE CAR WAS TAKEN TO DIMMITT COLLISION CENTER IN CLEARWATER, FLORIDA. THE SERVICE MANAGER AT TESLA OF TAMPA, TOLD ME VERBALLY THE LOG FROM THE EDR SAYS THE CAR WAS TRAVELING AT 6 MPH, THEN THE ACCELERATOR WAS ADVANCED TO OVER 50% AND THEN TO 87%. THE CAR ACCELERATED TO 20 MPH AND ABRUPTLY STOPPED. I DENIED THIS SCENARIO AND ASKED FOR A SUPERVISOR. TESLA'S SOUTHEAST REGIONAL MANAGER MET US AT THE BODY SHOP. HE HANDED ME A LETTER THAT HAD DIFFERENT EDR RESULTS-VEHICLE SPEED WAS 7 MPH, PEDAL POSITION WENT FROM 3.2% TO 15.6% TO 100% AND CAR WENT TO 14 MPH. THE FIRST REPAIR ESTIMATE SHOWED ACTUAL MILEAGE AS 205 AND A SUBSEQUENT REPAIR ESTIMATE SHOWS THE ACTUAL MILEAGE AS 1425. THESE FIGURES ARE INACCURATE SINCE I HAD LOOKED AT THE ODOMETER SEVERAL DAYS BEFORE THE ACCIDENT AND THE MILEAGE WAS OVER 1800. I INFORMED TESLA THAT I AM POSITIVE BEYOND A SHADOW OF DOUBT THAT THE CAR'S ELECTRONIC THROTTLE COMPUTER WAS RESPONSIBLE FOR THE ACCIDENT WHICH THEY DENY. THIS APPEARS TO BE THE INDUSTRY STANDARD SINCE EXPERTS WILL TESTIFY THAT ALTHOUGH A CAR IS RESPONSIBLE FOR UNINTENDED ACCELERATION THERE WILL BE NO TRACEABLE EVIDENCE OF THAT RESPONSIBILITY AND THEREFORE THE MANUFACTURER HAS PLAUSIBLE DENIABILITY. TESLAS ARE UNDERGOING UNINTENDED ACCELERATION AT A RATE MORE FREQUENT THAN 1/5,000 VEHICLES MANUFACTURED. THIS IS WAY MORE FREQUENT THAN THE INDUSTRY STANDARD. GENERAL MOTORS HAS AN EXTREMELY GOOD RATE OF 1/123,000 VEHICLES.

NHTSA ODI 10898260

OUR 5 DAY OLD TESLA X WHILE ENTERING A PARKING STALL SUDDENLY AND UNEXPECTEDLY ACCELERATED AT HIGH SPEED ON ITS OWN CLIMBING OVER GRASS AND AND CRASHED INTO A BUILDING. THE AIRBAGS DEPLOYED AND MY WIFE'S ARMS HAVE BURN MARKS AS A CONSEQUENCE.

NHTSA ODI 10873117

THIS IS A COMPLAINT MADE IN THE INTEREST OF PUBLIC SAFETY. THE VIN IS A RANDOM NUMBER AND NOT THE ACTUAL VEHICLE INVOLVED. THERE ARE MANY REPORTS OF PROBLEMS WITH THE FRONT DOORS AND FALCON DOORS FAILING TO OPEN OR CLOSE CORRECTLY. HERE IS A REPORT FROM AN OWNER WHOSE FALCON DOORS OPENED INADVERTENTLY WHILST THE CAR WAS IN MOTION (EXITING HIS GARAGE) CAUSING MAJOR DAMAGE. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/FALCON-WINGS-OPEN-FROM-KEY-FOB-SIGNAL-WHILE-DRIVING.67429/ "HOW IT HAPPENED - THE SHORT VERSION ON THE SECOND DAY OF OWNING MY TESLA X, I WAS ATTEMPTING TO PULL IT OUT OF MY GARAGE FOR THE FIRST TIME EVER. I ENTERED MY TESLA X THROUGH THE DRIVER'S DOOR, SAT DOWN AND CLOSED THE DOOR, PULLED THE CAR INTO DRIVE AND BEGAN TO ROLL FORWARD. AS I MOVED FORWARD ABOUT 3-5 FEET ON TO THE DRIVEWAY I HEARD A CRUNCHING OF GLASS. I STOPPED AND BACKED UP A FEW FEW FEET, GOT OUT AND SAW THAT THE DRIVER'S SIDE FALCON WING DOOR HAD ATTEMPTED TO OPEN JUST AS I HAD TRIED TO ROLL THROUGH THE NARROW GARAGE DOOR OPENING. THE DOOR HAD CAUGHT THE GARAGE DOOR FRAME AND IT WAS BROKEN AND BENT. YOUR DATA LOGS REPORT THAT THE SIGNAL THAT INSTRUCTED THAT DOOR TO OPEN AT THE MOMENT CAME FROM THE KEY FOB. THAT KEY FOB WAS IN MY FRONT LEFT POCKET AND CAN ONLY HAVE BEEN ACTIVATED INADVERTENTLY BY SOMEHOW BEING PINCHED IN MY POCKET AS I BENT TO SIT IN THE DRIVER'S SEAT. THE WHOLE INCIDENT FROM BEGINNING TO END WAS JUST SEVERAL SECONDS. " MY CONCERN IS THAT TESLA IS PUSHING OUT THE MODEL X IN ORDER TO MEET FINANCIAL DEADLINES WITHOUT CONCERN FOR PUBLIC SAFETY. IT SEEMS THAT THE AUTOMATIC DOORS HAVE FAULTY LATCHES AND/OR CAN SPRING OPEN AT THE WHIM OF A SOFTWARE UPGRADE. I BELIEVE THAT TESLA IS ENJOYING FAR TOO MUCH BENEFIT OF THE DOUBT IN REGARD TO SAFETY BECAUSE IT IS PERCEIVED AS A GREEN ENVIRO-FRIENDLY START UP COMPANY.

NHTSA ODI 10853450