What 417 owners told NHTSA about the 2016 Tesla Model X P90d

TOUCH SCREEN STAYED OFF FOR MORE THAN 30 MINUETS ON A 2 HOUR FREEWAY DRIVE WITH NO CONTROL OF THE VEHICLES DEFROSTER, CLIMATE, NAVIGATION OR AUDIO CONTROLS. TOUCH SCREEN DOES NOT ALWAYS RESPOND AND GLITCHES. REAR VIEW CAMERA DOES NOT ALWAYS RESPOND NOR WORKS IMMEDIATELY WHEN IN REVERSE AND GOES ALL BLACK. DEFROST WOULD NOT WORK ON FREEWAY MULTIPLE TIMES DUE TO BLACK NON RESPONSIVE SCREEN. REAR DRIVER SEAT SEQUELS/SQUEAKS A LOT WHEN SAT IN. CAR OFTEN TAKES A MINUTE OR LONGER FOR THE DASHBOARD AND TOUCHSCREEN TO TURN ON. BATTERY DOES NOT HOLD CORRELATING CHARGE TO MILES DRIVEN. LOUD WHIRLING/GRINDING WHEN ACCELERATING...

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MY 2016 TESLA MODEL X'S MCU IS OFTEN FREEZING, RESTARTING, OR GOING COMPLETELY BLACK WHILE DRIVING AND WHILE PARKED. WHEN THIS HAPPENS, I'M UNABLE TO ACCESS ANY OF THE FEATURES OF THE CAR BUT MORE IMPORTANTLY, THE REARVIEW CAMERA DOES NOT WORK WHEN THE MCU IS HAVING AN ISSUE. WITH THE SMALL REAR WINDOW, I CANNOT SEE ANY CHILDREN OR PEOPLE BEHIND MY VEHICLE. REVERSING WITH NO REAR VIEW CAMERA IS DANGEROUS. I'M ALSO UNABLE TO TURN ON THE FOG LIGHTS WHEN NEEDED. I'VE BROUGHT IT INTO TESLA TWICE ALREADY AND EACH TIME, THEY HAVE SAID THAT THEY CLEARED THE MEMORY AND DISCONNECTED THE BATTERY FOR A MOMENT AND RECONNECTED. THIS HAS NOT FIXED THE ISSUE. JUST TODAY, THE MCU SCREEN AND MY ICC SCREEN SHUT DOWN FOR A FEW MINUTES WITHOUT ANY NOTICE. I RECORDED THE INCIDENT. I'VE SPOKEN TO OTHER OWNERS AND IT SEEMS TO BE A COMMON ISSUE.

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DISPLAY UNIT GOES BLANK WHILE DRIVING AND REBOOTS ON ITS OWN WHILE DRIVING. UNABLE TO SEE THE REAR VIEW CAMERA DURING REVERSING THE CAR AS THE DISPLAY TURNS DARK

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THE SCREEN WILL GO BLACK WHILE DRIVING AND THEN NEEDS A RESET, TAKES ABOUT 5 MINUTES TO REBOOT THE SYSTEM ALL WHILE STILL DRIVING ON THE ROAD. LAG WITH THE SCREEN, PUT THE CAR IN REVERSE AND IT TAKES 30 SECONDS FOR REAR CAMERA TO COME ON. I CAN NEVER THE THE INTERNET TO WORK AS IT SHOULD, UNABLE TO PULL UP THE OWNERS MANUAL. THIS HAS BEEN HAPPING OVER THE LAST 12 MONTHS. I HAVE MANY VIDEOS TO SHOW THE ISSUE, BUT TESLA SAYS ALL IS NORMAL WHEN ITS TAKEN IN FOR SERVICE EVEN WHEN I SHOW THE VIDEO OF WHAT HAPPENED.

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THE MAIN COMPUTER SCREEN STOPS WORKING WHICH CAUSES THE HVAC DEFROSTER AND OTHER CONTROLLING UNITS OF THE CAR TO STOP WORKING WHILE IN DRIVE.

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MAIN DISPLAY COMPUTER GOES DARK AND STOPS WORKING WHILE IN DRIVE. HVAC SYSTEM STOPS AS WELL AS DEFROSTER DOES NOT WORK. POOR VISIBILITY AND CONTROL ISSUE OF THE CAR

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH WHEN THE VEHICLE'S FRONT PASSENGER DOOR SUDDENLY UNLOCKED AND OPENED. THE CONTACT ATTEMPTED TO CLOSE THE DOOR, HOWEVER, THE DOOR FAILED TO LATCH. THE CONTACT STATED THEY HAD TO RETURN HOME HOLDING THE DOOR AS THEY WERE DRIVING. THE VEHICLE'S DOOR NOW FAILS TO LOCK. THE CONTACT DID NOT CONTACT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THEY WOULD BE ABLE TO SEND A MECHANIC TO FIX THE DOOR WITHIN A MONTH. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.*DT*JB

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THE CENTER CONSOLE WILL BECOME UNRESPONSIVE, POORLY RESPONSIVE OR FREEZE INTERMITTENTLY. FACTORY RESET HAS FAILED TO ALLEVIATE THE PROBLEM. THE ISSUE IS BECOMING MORE FREQUENT. A SOFT RESET WILL TAKE 5-10 MINUTES TO COMPLETE (IT TOOK LESS THAN A MINUTE WHEN THE CAR WAS NEW). DURING THAT TIME THE HVAC IS SHUT OFF AND THE BACKUP CAMERAS ARE NOT FUNCTIONAL. CONTACT WITH TESLA HAS BEEN UNSUCCESSFUL IN GETTING THEM TO REPLACE THE MCU. THIS APPEARS TO BE A KNOWN ISSUE.

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MY CENTER SCREEN KEEPS ON TURNING BLACK WITHOUT ANY CONTROLS OF SOME IMPORTANT FUNCTIONS ON THE CAR. I CALLED TESLA REGARDING THE RECALL AND THEY SAID THEY JUST CLEARED THE MEMORY AND DOES NOT QUALIFY TO HAVE IT REPLACED. YESTERDAY IT TURNED BLACK AGAIN AND COULD NOT DRIVE THE CAR AT ALL.TESLA IS TRYING TO GET AWAY WITH RECALL. THE OTHER RECALL FOR THE BOLT IN THE STEERING HAS NOT BEEN DONE AT ALL.

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MCU FAILURE WHILE DRIVING ON THE FREEWAY. I WAS DRIVING WITH AUTOPILOT ON THE FREEWAY. THE MCU FAILED AND DISENGAGE THE AUTOPILOT BUT THERE WAS NO AUDIO WARNING. ALMOST CRASHED INTO THE WALL OF THE HOV LANE.

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE REVERSING THE VEHICLE FROM HIS GARAGE, WHEN ATTEMPTING TO ADJUST THE RADIO AND THE BACK-UP CAMERA DISPLAY ON THE TOUCH SCREEN DISAPPEARED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO CONTINUED REVERSING AND BACKED UP INTO ANOTHER PARKED VEHICLE. THE AIRBAGS DID NOT DEPLOY. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN AUTO BODY SHOP TO HAVE THE REAR BUMPER REPAIRED. THE CONTACT STATED ON 2 DIFFERENT OCCASION, WHEN THE HE EXPERIENCE THE SAME FAILURE. THE VEHICLE WAS TAKEN TO LOCAL DEALER TESLA (4180 EL CAMINO REAL, PALO ALTO, CA 94306:(650) 681-5800), WHERE IT WAS DIAGNOSED WITH NEEDING THE MICROCHIP OR THE DISPLAY UNIT TO BE REPLACED.THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET.THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB

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THE CENTER DISPLAY AND SOMETIMES EVEN THE MAIN DISPLAY BLACK OUT DURING DRIVING. MOST TIMES THE SYSTEM REQUIRES A REBOOT WHICH CAN TAKE A FEW MINUTES. DURING THE TIME WHERE THE SCREEN ARE NOT VISIBLE YOU HAVE NO CONTROL OVER HEADLIGHTS OR THE ABILITY TO DEFROST THE WINDSHIELD. IN ADDITION THE CAMERA WHICH IS DISPLAYED WHILE DRIVING IS ALSO UNAVAILABLE. IF THE CENTER SCREEN GOES BLACK THEN YOU CAN'T SEE HOW FAST YOUR GOING OR IF YOUR PARK, DRIVE OR REVERSE.

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ON A WEEKLY BASIS, MY CENTER CONSOLE THAT HAS CONTROLS FOR LIGHTS, DEFROSTERS, A/C WILL FREEZE AND GO BLANK FOR AN APPROXIMATE 2 MINUTE REBOOT. THIS IS WHILE DRIVING THE VEHICLE. THE ABILITY TO ADJUST THE WINDSHIELD FRONT AND REAR, ARE INACCESSIBLE AT THIS TIME. THIS WILL HAPPEN IN MOTION WHETHER ON A CITY STREET OR HIGHWAY.

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HAVING MANY ISSUES THAT SEEM TO FOLLOW THE REPORTED SYMPTOMS OF FAILING EMMC MEMORY, HOWEVER TESLA TOLD ME THAT IT IS NOT THE ISSUE AND THAT THE EMMC JUST NEEDS "REFRESHED" FOR $95.59. IT SOUNDS LIKE A WAY FOR TESLA TO DELAY THE INEVITABLE REPLACEMENT OR AVOID REPLACING THE MODULE. ALSO, I THINK IT SHOULD BE ILLEGAL FOR AN AUTOMAKER TO LEAVE A FEATURE SUCH AS AUTOPILOT IN "BETA" FORM INDEFINITELY IN A PRODUCTION VEHICLE. I SUSPECT THE FEATURE (THAT WAS QUITE EXPENSIVE) WILL NEVER BE ACTUALLY FINISHED SINCE DEVELOPMENT IS PROBABLY NO LONGER HAPPENING ON OLDER VEHICLES.

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I OWN 2 TESLAS (2013 S AND 2016 X) AND WITHIN 6 WEEKS BOTH CENTER SCREENS WENT BLANK. THE STATED REASONS BY TESLA FOR THE DEFECT FOR THE S IS LISTED AS "MS TEGRA MCU LTE PREM W-D MOTHERBOARD NA(1004740- 10-A)" AND FOR THE X IT'S LISTED AS "MCU, MDLSX, NA PREMIUM, REMAIN (64GB)(1098010-99-H)". I'M CONVINCED IT'S A BUILT-IN FLAW THAT SHOULD BE COVERED BY TESLA VS THE OWNERS. ALSO, UPON MY REQUEST TO SEND ME THE DIAGNOSTIC LOGS THAT WOULD ALLOW ME TO VERIFY WETHER IT'S TRULY THE MOTHERBOARD OR THE SC CARD THAT IS DEFECT, TESLA REFUSED TO DO SO. IT'S A CRITICAL PIECE OF INFORMATION FOR ANY OWNER TO BE ABLE TO SEE AND READ.

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THE CENTER SCREEN KEEPS GOING OUT AND HAVING TO BE RESTARTED. TESLA WILL NOT COVER THE REPAIR BECAUSE THE VEHICLE IS OVER 100,000 MILES.

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THE CENTER CONSOLE WENT DEAD, THE VEHICLE COULD NOT BE MOVED, WOULD NOT EVEN GO INTO NEUTRAL, HAD TO DRAGGED OUT OF THE GARAGE BY THE TOW COMPANY AND THEN SHIPPED TO THE DEDHAM, MA FOR REPAIR. THE ISSUE WAS A FAILED EMMC MODULE AND COST BE ABOUT $600 IN REPAIRS

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THE MAIN SCREEN FAILED. THIS IN TURN CAUSED OTHER SYSTEMS TO NOT WORK CORRECTLY. EXAMPLES INCLUDE REAR VIEW CAMERA, TURN SIGNALS, INFOTAINMENT SYSTEM WHICH INCLUDES MAPS, NAVIGATION, MUSIC AND THE ABILITY TO CHANGE ANY SETTINGS ON THE CAR. THE CAR WAS STATIONARY WHEN THE MCU STOPPED WORKING.

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THE VEHICLE STARTED TAKING LONGER TO START UP ABOUT A FEW MONTHS AGO. THEN THE SYSTEM NEEDED TO BE REBOOTED ON A REGULAR BASIS TO BE FUNCTIONAL. AT ONE POINT THE MAIN SCREEN THAT CONTROLS ALL THE SAFETY AND VISIBILITY FEATURES OF THE VEHICLE STOPPED WORKING AND THE VEHICLE WOULD TAKE UP TO 5 MINUTES TO START UP. AFTER DOING SOME RESEARCH THIS IS A COMMON ISSUE WITH TESLA'S OLDER THAN 2018 WHERE THEY ENCOUNTER AN "EMMC FAILURE" OF THE MCU. THE DEFECT OF THE MCU WAS ADDRESSED WHEN TESLA REPLACED THE MCU IN ITS VEHICLES IN 2018. THIS SHOULD BE TREATED AS A RECALL DUE TO THE DESIGN FLAW OF THE MANUFACTURER. THE MCU CONTROLS ALL THE SAFETY FEATURES OF THE VEHICLE AND THE REAR VIEW CAMERA. WITHOUT THE MCU IT MAKES IT EXTREMELY DIFFICULT TO HAVE THE VISIBILITY NEEDED TO GO IN REVERSE.

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MAIN SCREEN COMPUTER (MCU)JUST SHUT DOWN WHILE DRIVING. THIS IS A VERY SERIOUS SAFETY ISSUE THAT TESLA ALREADY KNEW ABOUT AND THIS IS A LONG TIME ISSUE.

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MCU ISSUE AND BUBBLE SCREEN

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CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING

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MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.

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MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.

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TOUCHSCREEN DIED COMPLETELY AFFECTING ABILITY TO DRIVE VEHICLE. NO ABILITY TO CONTROL DEFROST OR AIR CONDITIONING FOR WINDSHIELD VISIBILITY. TURN SIGNALS PRODUCE NO AUDIBLE NOISE. NO BACKUP CAMERA. NO ABILITY TO CHANGE CHARGE RATE OR REASONABLY IDENTIFY WHEN CAR WILL RUN OUT OF CHARGE AND DIE ON A LONG TRIP. I CANNOT TELL OF MY BATTERY FAN IS WORKING TO PREVENT OVERHEATING AND FIRES. NO ABILITY TO TELL IF AIRBAGS ARE FUNCTIONAL OR SHUT OFF. NO ABILITY TO TELL IF MILES DRIVEN ARE REGISTERED ON ODOMETER. NO ABILITY TO TURN ON A TOW MODE IF VEHICLE IS DISABLED.

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