What 417 owners told NHTSA about the 2016 Tesla Model X P90d

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. WHILE DRIVING APPROXIMATELY 55 TO 60 MPH, THE WINDOW WAS DIFFICULT TO OPEN AND CLOSE. THE WINDOW TRIM BECAME DETACHED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TRIM WAS REPLACED. THE FAILURE DID NOT RECUR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.

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HERE IS A FRESHLY UPLOADED VIDEO OF AN OWNER USING AUTOPILOT HANDS FREE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=RO4DHFCUYEO AT 2:10 INTO THE VIDEO HE PASSES AN ONCOMING SCHOOL BUS ON AN UNDIVIDED ROAD WHILST WAVING HIS HANDS AROUND AND TALKING TO THE VIDEO RECORDER. THERE NEEDS TO BE A VERY LOUD AND CLEAR WARNING ISSUED TO DRIVERS THAT SUCH BEHAVIOR IS DANGEROUS AND ILLEGAL. BETTER YET, THE AUTOPILOT EXPERIMENT SHOULD BE HALTED IMMEDIATELY. PLEASE ACT BEFORE MORE LIVES ARE LOST.

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TL* THE CONTACT OWNS A 2016 TESLA MODEL X. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING AND CRASHED INTO A WOOD FENCE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49.

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HERE IS A DISCUSSION ABOUT THE DOUBLE VISION ISSUE ON THE MODEL X HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/DOUBLE-VISION-GHOSTING-AT-NIGHT-THROUGH-WINDSHIELD.60997/PAGE-23 OWNERS ARE REPORTING THAT THE CAR IS UNSAFE TO DRIVE AT NIGHT. "VERYSAD, YESTERDAY AT 12:32 PM NEW I'M HAVING THE SAME ISSUE WITH MY MODELX WINDSHIELD. HAS ANYONE GOT THIS ISSUE RESOLVED? I JUST GOT MINE LAST WEEK. I ABSOLUTELY LOVE THE CAR BUT THIS COULD REALLY BE A DEAL BREAKER IF IT ISN'T FIXED SOON. SERIOUSLY NOT SAFE TO DRIVE AT NIGHT AND LIKE OTHERS SAY ON OVERCAST DAYS AND IN THE EVENING" "VERYSAD, YESTERDAY AT 12:41 PM NEW IS THERE NOT A SAFETY INSPECTION COMPLETED BEFORE EACH AND EVERY CAR IS RELEASED TO THE BUYER? THIS GHOSTING IS VERY EASY TO SEE!!!! I'M JUST VERY DISAPPOINTED WITH SUCH A MAJOR DEFECT IN MY VEHICLE! I WOULD HAVE WAITED ANOTHER 6MTHS FOR MY MODEL X TO HAVE A SAFE CAR TO DRIVE AT NIGHT. I'M ACTUALLY VERY EMBARRASSED ABOUT THIS ISSUE AND HAVE NOT TOLD ANY OF OUR FRIENDS OR FAMILY. PLEASE, PLEASE TESLA, FIX THIS PROBLEM QUICKLY." "ONESIXEIGHT, 7 MINUTES AGO NEW I DON'T THINK RECENT BUILDS ARE ANY BETTER. TESLA HAS SAID THERE IS NO CURRENT FIX OR SOLUTION FOR THE MATTER. MY SC HAS OFFERED TO TRY ANOTHER WINDSHIELD, BUT SAID IN ALL HONESTLY, THEY DIDN'T THINK IT WOULD SOLVE THE ISSUE. IT SEEMS LIKE SOME WINDSHIELDS ARE BETTER THAN OTHERS, SO ITS ALL DEPENDENT ON YOUR LUCK. I BELIEVE TESLA MADE AN EXECUTIVE DECISION TO JUST RELEASE CARS KNOWING THAT THIS PROBLEM EXISTED INSTEAD OF ATTEMPTING TO FIND A SOLUTION. LIKE OTHERS HAVE SAID, IT TAKES A SECOND TO LOOK AND YOU CAN EASILY SEE WHEN DRIVING. I LOVE THE COMPANY AND NOW MY 3RD TESLA, BUT THIS IS UNACCEPTABLE. THE WORST SITUATION IS WHEN YOU HAVE 4-5 LANES OF ON-COMING TRAFFIC, IT LOOKS LIKE EVERYONE IS SHINING THEIR HIGH BEAMS AT YOU" PLEASE TAKE ACTION BEFORE INNOCENT LIVES ARE LOST.

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AUTOPILOT SAFETY HAZARD CREATING A CRASH WITH ME AND MY SON. ON JULY 25TH, 2016 AT 4:30AM I WAS INVOLVED IN A ACCIDENT WITH MY TESLA MODEL X 2016 WITHIN 3 WEEKS OF OWNERSHIP. THE ROAD WAS WIDE OPEN WITH ONLY A FEW CARS AND GREAT CONDITION FOR AUTOPILOT, WE ENTERED IN A CONSTRUCTION ZONE WITHOUT ANY CONSTRUCTION OCCURRING AT THE TIME. PER THE PICTURE ATTACHED YOU WILL SEE THAT THERE IS 2 YELLOW LANES, BUT THE TESLA DETECTED ON AUTOPILOT ONLY THE FARTHEST CLOSEST TO THE GUARDRAIL MAKING THE CAR DRIVING STRAIGHT TO THE HAVE DUTY CONSTRUCTION CONES. THE ROAD WAS IN GOOD CONDITION AND ACCEPTABLE TO ACTIVATE AUTOPILOT. AIRBAGS WAS NOT DEPLOYED.

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ON APRIL 30, MY HUSBAND WAS DRIVING MY NEW MODEL X ON THE FREEWAY. IT WAS A SUNNY DAY. HE DISENGAGED AUTOPILOT TO CHANGE FREEWAYS. AFTER HE CHANGED FREEWAYS, HE RE-ENGAGED AUTOPILOT. THE CAR FOLLOWED THE CURVE ON THE NEW FREEWAY, TURNING TO THE RIGHT, BUT WHEN THE FREEWAY STRAIGHTENED OUT, THE CAR KEPT TURNING AND HIT A GUARDRAIL ON THE RIGHT SIDE. NO WARNING, NO BRAKING, NO STOPPING. TESLA TELLS US THAT THE AUTOPILOT WAS NOT RE-ENGAGED AND WAS JUST IN CRUISE CONTROL (I DON'T KNOW HOW THE CAR WOULD BE FOLLOWING THE CURVE IN THE ROAD THEN). ALSO, THAT IT'S ALGORITHM CORRECTLY INSTRUCTED THE CAR TO HIT THE GUARDRAIL AT FULL SPEED RATHER THAN TO STOP OR BEEP A WARNING. AT BEST, TESLA SUFFERS FROM A DESIGN FLAW (HOW COULD MY HUSBAND INCORRECTLY THINK HE WAS IN AUTOPILOT MODE; HOW COULD THE ALGORITHM MAKE US CRASH WHEN THE FREEWAY WAS PRETTY EMPTY). AT WORST, TESLA IS COVERING UP THEIR MISTAKES.

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HERE IS A MODEL X IN THE JUNKYARD. HTTP://WWW.COPART.COM/US/EN/LOT/27679726?SEARCHID=1165323215 THE SUSPENSION SEEMS TO HAVE COLLAPSED. THE FRONT RH WHEEL IS JAMMED BACK INTO THE FIREWALL AND THE TREAD IS WORN WHICH IS CONSISTENT WITH THE TIRE BEING DAMAGED BY BROKEN SUSPENSION PARTS WHILE THE CAR WAS STILL ROLLING FORWARD. HERE IS ANOTHER MODEL X IN A DIFFERENT JUNKYARD HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=0&ITEMID=22497170&ROWID=31&PAGESOURCE=VEHICLERESULTS SAME THING. SUSPENSION COLLAPSED, WHEEL JAMMED BACK INTO THE FIREWALL, TIRE GOUGED WHILE STILL IN MOTION. I BELIEVE THAT THE ALLOY SUSPENSION PARTS ARE TOO WEAK FOR SUCH A HEAVY HIGH POWERED VEHICLE AND THAT THERE ARE SO MANY SIMILAR FAILURES IT CAN NOT BE JUST THAT THE DAMAGE IS CAUSED BY THE COLLISION.

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I AM NOT OWNER BUT AM FILING ON BEHALF OF CHINESE OWNER WHO HAD ACCIDENT IN MONTANA AT 2AM 7/09/2016. DRIVER NOT SURE WHAT CAUSED CAR TO VEER TO THE RIGHT OFF THE ROAD BUT FRONT RIGHT WHEEL IS OFF. SPEED WAS 56 TO 60 MPH MONTANA STATE POLICE RESPONDED. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/MY-FRIEND-MODEL-X-CRASH-BAD-ON-AP-YESTERDAY.73308/ I'M SHARING THIS INFORMATION BECAUSE THE RESPONSE FROM FELLOW TESLA OWNERS CAN BE BORDERLINE HOSTILE WHEN UNEXPLAINED INCIDENTS OCCUR AND MAY SUPPRESS REPORTING AS YOU CAN SEE BY VIEWING THE ABOVE THREAD.

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ATTEMPTED TO MERGE ONTO A FREEWAY FROM A STOP SIGNED PARALLEL ENTRANCE. AFTER A VEHICLE IN THE FREEWAY LANE HAD JUST PASSED AND THERE WAS ADEQUATE SPACE BEFORE THE NEXT VEHICLE, I ATTEMPTED TO ACCELERATE RAPIDLY FROM THE FULL STOP. THE VEHICLE ACCELERATED FOR ONLY A VERY BRIEF PERIOD, ENOUGH TO GET IT INTO THE LANE AT MAYBE 10MPH BEFORE THE ACCELERATION CUT OUT COMPLETELY AND A VEHICLE COLLISION WARNING AND AUDIBLE ALERT APPEARED ON THE SCREEN IN FRONT OF THE DRIVER. THERE WAS NOT ACTUAL COLLISION THREAT PRESENT AND I TRIED PRESSING THE ACCELERATOR PEDAL REPEATEDLY TO AVOID BEING HIT IN THE REAR BY THE NEXT VEHICLE COMING FROM BEHIND AT FULL FREEWAY SPEED. THE VEHICLE BEHIND ME CHANGED LANES AND WENT AROUND ME TO AVOID AN ACCIDENT. AFTER A FEW SECONDS THE WARNING WENT AWAY AND I WAS ABLE TO ACCELERATE NORMALLY TO FREEWAY SPEED. THIS SAFETY FEATURE SEEMS EXTREMELY DANGEROUS FOR SEVERAL REASONS: * IT INCORRECTLY SENSES THAT A COLLISION WILL OCCUR WITH ACCELERATION IN SOME INSTANCES * IT DISABLES USER CONTROL OF THE VEHICLE (ACCELERATION) * IT DISABLES THAT CONTROL FOR AN EXTENDED PERIOD OF TIME EVEN AFTER THE FALSE THREAT IS NO LONGER DETECTED * IT ALLOWS SOME MOVEMENT BEFORE DISABLEMENT CREATING A SITUATION WHERE THE VEHICLE IS PUT IN HARM'S WAY WITHOUT ANY ABILITY TO SAFELY ACCELERATE AWAY FROM AN IMPENDING ACCIDENT. HAD THE VEHICLE NOT MOVED AT ALL, THERE WOULD HAVE BEEN INCONVENIENCE BUT NO RISK * THERE IS NO ABILITY IN THE CURRENT SOFTWARE TO DISABLE WHAT I BELIEVE TO BE UNSAFE FUNCTIONALITY INTENDED FOR SAFETY * THERE IS NO DOCUMENTATION TO INDICATE THAT THE CAR HAS THIS UNUSUAL FUNCTIONALITY I HAVE DISCUSSED THE ABOVE ISSUES WITH TESLA MOTORS SUPPORT AND THEY HAVE REVIEWED THE DATA LOGS FOR THE VEHICLE AND BELIEVE IT IS FUNCTIONING NORMALLY AND THAT THIS BEHAVIOR IS AS INTENDED BY DESIGN. MY INITIAL VEHICLE POSITION IS IN YELLOW IN THE IMAGE.

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HERE ARE TWO MODEL X CARS AT A REPAIR SHOP. SEE ATTACHED PHOTOGRAPH. THEY BOTH HAVE FRONT SUSPENSION DAMAGE. THE BLACK CAR IN THE FOREGROUND HAS THE FRONT WHEEL SLICED IN HALF. THIS CAN ONLY BE THE RESULT OF A BROKEN SUSPENSION COMPONENT. ELON MUSK HAS TWEETED THAT THE NHTSA HAS CLEARED TESLA OF ANY PROBLEMS HE HAS ALSO BRANDED MY COMPLAINTS AS FRAUDULENT. THIS IS ABOUT AS SERIOUS AS IT CAN GET. PLEASE INVESTIGATE THIS.

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OUR 5 DAY OLD TESLA X WHILE ENTERING A PARKING STALL SUDDENLY AND UNEXPECTEDLY ACCELERATED AT HIGH SPEED ON ITS OWN CLIMBING OVER GRASS AND AND CRASHED INTO A BUILDING. THE AIRBAGS DEPLOYED AND MY WIFE'S ARMS HAVE BURN MARKS AS A CONSEQUENCE.

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WINDSHIELD SUFFERS FROM A "DOUBLE VISION" PROBLEM THAT IS NOTICEABLY PRONOUNCED AT NIGHT TIME WITH ONCOMING HEADLIGHTS, STREETLIGHTS, ETC. SEEMS TO BE A COMMONLY REPORTED ITEM IN ONLINE DISCUSSION FORUMS, AND MAY POSE A SAFETY PROBLEM WHEN DRIVING AT NIGHT BY CAUSING DRIVER CONFUSION.

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THE RIGHT REAR DOOR (KNOWN AS "FALCON WING DOORS") CAME OUT OF ALIGNMENT AND BEGAN TO IMPACT THE BODY OF THE CAR. NOT ONLY DID THIS POSE A RISK FOR BREAKING THE GLASS ON THE DOOR WHILE IT DRAGS AGAINST THE BODY OF THE VEHICLE, BUT THERE APPEARS TO BE NO "PINCH DETECTION" IN THIS SCENARIO AS THE DOOR CONTINUED TO CLOSE WHILE GRINDING THE GLASS AGAINST THE DOOR JAMB. IF A HAND OR OTHER BODY PART WHERE TO GET CAUGHT, THIS MECHANISM WOULD CLEARLY SEVER IT UNDER THE FORCE OF THE MOTORS DRIVING THE HEAVY DOOR. IT IS A MUCH HIGHER RISK DESIGN THAN A REGULAR DOOR DUE TO THE HIGH FORCES INVOLVED GIVEN THE LACK OF A PROPER PINCH DETECTION MECHANISM.

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HERE IS A MODEL X IN THE SALVAGE YARD. IT IS ALMOST BRAND NEW BUT THE FRONT SUSPENSION HAS FALLEN APART. HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=0&ITEMID=22034238&ROWID=36&PAGESOURCE=VEHICLERESULTS# THE CLOSE UP PHOTOGRAPH REVEALS A LOWER SUSPENSION BALL JOINT THAT HAS FALLEN APART. THERE IS NO COLLISION DAMAGE THAT COULD ACCOUNT FOR THIS. PLEASE INVESTIGATE THIS MATTER URGENTLY. YOU HAVE OVER 20 REPORTS FILED FOR MODEL S SUSPENSION FAILURES AND NOW WITH A MERE HANDFUL OF THE MODEL X ON THE ROAD THE SAME FAILURE HAS HAPPENED AGAIN. THIS CAR IS UNSAFE AT ANY SPEED.

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THIS IS A COMPLAINT IN THE INTEREST OF PUBLIC SAFETY. HERE IS ANOTHER DEFECT IN THE TESLA MODEL X WHICH SEEMS TO INDICATE A FAILURE TO PROPERLY TEST THE VEHICLE BEFORE IT IS RELEASED TO THE PUBLIC. THE VIN IS A MADE UP ONE TO SATISFY YOUR WEB-SITE. THERE IS A THREAD RUNNING ON TESLA FORUM COMPLAINING OF DOUBLE OR TRIPLE VISION EFFECTS CAUSED BY THE WINDSCREEN. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/DOUBLE-VISION-AT-NIGHT-THROUGH-WINDSHIELD.60997/PAGE-2 SAMPLE: (EDITED FOR BREVITY) I AM SURPRISED THAT TESLA IS ORDERING YOU A NEW WINDSHIELD. I KIND OF EXPECTED THAT THIS IS A PROBLEM WITH ALL THE WINDSHIELDS. ONCE YOU NOTICE THE BRIGHT DOTS FLOATING ABOVE SUN REFLECTIONS ON CARS, IT IS PRETTY DISTRACTING. (EVEN MORE DISTRACTING, MY POLAROID SUNGLASSES MAKE THE REFRACTED IMAGES BRIGHT GREEN). I WEAR POLAROID SUNGLASSES TO FIX A DIFFERENT DESIGN PROBLEM ON THE X, NAMELY THAT THE REFLECTION IN THE WINDSHIELD CREATES A HORIZONTAL LINE RIGHT ACROSS THE CENTER OF MY VISION. I AM SURPRISED THIS SUBTLE DESIGN PROBLEM WAS NOT NOTICED. ELEXTRONS, YESTERDAY AT 8:13 AM I NOTICED THIS ANNOYING DOUBLE IMAGE PROBLEM (ACTUALLY TRIPLE IMAGE IF LIGHT SOURCE IS BRIGHT ENOUGH). I SEE IT DURING THE DAY ON VERY BRIGHT SPECULAR HIGHLIGHT REFLECTIONS OF THE SUN. THIS IS ON A MODEL X DELIVERED LATE IN MARCH. I GOOGLED THE PROBLEM AND FOUND THIS THREAD. I FIRST NOTICED THE ISSUE WHEN LOOKING AT A BUNCH OF CARS STOPPED AT A STOPLIGHT FAR AHEAD OF ME, BUT IT WAS IN BRIGHT SUNSHINE AND THE BACKS OF THE CARS WERE GLINTING. THIS CAUSED VERY BRIGHT, SHARP GREEN DOTS FLOATING ABOVE THE CARS AT ABOUT THE PERCEIVED HEIGHT OF THE STOP LIGHTS. IT LOOKED LIKE THERE WERE MORE GREEN LIGHTS ON THE STOP LIGHTS THAN THERE SHOULD HAVE BEEN AND THAT WAS WHAT CAUGHT MY ATTENTION. NOTE; NOT JUST DOUBLE VISION, GREEN/RED COLOR SHIFT ALSO

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THIS IS A COMPLAINT MADE IN THE INTEREST OF PUBLIC SAFETY. THE VIN IS A RANDOM NUMBER AND NOT THE ACTUAL VEHICLE INVOLVED. THERE ARE MANY REPORTS OF PROBLEMS WITH THE FRONT DOORS AND FALCON DOORS FAILING TO OPEN OR CLOSE CORRECTLY. HERE IS A REPORT FROM AN OWNER WHOSE FALCON DOORS OPENED INADVERTENTLY WHILST THE CAR WAS IN MOTION (EXITING HIS GARAGE) CAUSING MAJOR DAMAGE. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/FALCON-WINGS-OPEN-FROM-KEY-FOB-SIGNAL-WHILE-DRIVING.67429/ "HOW IT HAPPENED - THE SHORT VERSION ON THE SECOND DAY OF OWNING MY TESLA X, I WAS ATTEMPTING TO PULL IT OUT OF MY GARAGE FOR THE FIRST TIME EVER. I ENTERED MY TESLA X THROUGH THE DRIVER'S DOOR, SAT DOWN AND CLOSED THE DOOR, PULLED THE CAR INTO DRIVE AND BEGAN TO ROLL FORWARD. AS I MOVED FORWARD ABOUT 3-5 FEET ON TO THE DRIVEWAY I HEARD A CRUNCHING OF GLASS. I STOPPED AND BACKED UP A FEW FEW FEET, GOT OUT AND SAW THAT THE DRIVER'S SIDE FALCON WING DOOR HAD ATTEMPTED TO OPEN JUST AS I HAD TRIED TO ROLL THROUGH THE NARROW GARAGE DOOR OPENING. THE DOOR HAD CAUGHT THE GARAGE DOOR FRAME AND IT WAS BROKEN AND BENT. YOUR DATA LOGS REPORT THAT THE SIGNAL THAT INSTRUCTED THAT DOOR TO OPEN AT THE MOMENT CAME FROM THE KEY FOB. THAT KEY FOB WAS IN MY FRONT LEFT POCKET AND CAN ONLY HAVE BEEN ACTIVATED INADVERTENTLY BY SOMEHOW BEING PINCHED IN MY POCKET AS I BENT TO SIT IN THE DRIVER'S SEAT. THE WHOLE INCIDENT FROM BEGINNING TO END WAS JUST SEVERAL SECONDS. " MY CONCERN IS THAT TESLA IS PUSHING OUT THE MODEL X IN ORDER TO MEET FINANCIAL DEADLINES WITHOUT CONCERN FOR PUBLIC SAFETY. IT SEEMS THAT THE AUTOMATIC DOORS HAVE FAULTY LATCHES AND/OR CAN SPRING OPEN AT THE WHIM OF A SOFTWARE UPGRADE. I BELIEVE THAT TESLA IS ENJOYING FAR TOO MUCH BENEFIT OF THE DOUBT IN REGARD TO SAFETY BECAUSE IT IS PERCEIVED AS A GREEN ENVIRO-FRIENDLY START UP COMPANY.

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FALCON DOORS NOT CLOSING, REAR DRIVER SEAT ELECTRICAL DEAD, WARNING LIGHT BLOCKING BACKUP CAMERA READING REAR SEATS NOT IN PLACE, ALL INSULATION PEELING OFF ABOVE TIRES, BUBBLING PAINT, TRUNK AND SIDE PANELS MISALIGNED SO TILTED TRUNK HOOD AND FINGER GOES IN ONE GAP BUT FINGERNAIL ONLY BARELY IN OTHER SIDE GAP, WAVY INSULATION ALONG REAR, FRONT PASSENGER DOOR MOTOR SPINS. PERMANENT SEAT DEPRESSION IN REAR. STATIONARY TO BACKING UP.

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