What 604 owners told NHTSA about the 2016 Tesla Model S P90d

THE MAIN CONTROL SCREEN HAS BEEN INTERMITTENTLY INACTIVE OR BLACK. ALMOST EVERYTHING IN THE CAR IS CONTROLLED BY THIS SCREEN. I HAVE ASKED THEM TO FIX IT FOR OVER TWO YEARS ON OVER SIX OCCASIONS WITH NO RESOLUTION. THE SCREEN NOW AT 64K MILES IS TOTALLY DEAD AND WILL NOT RESTART. IT DISABLES THE ABILITY TO CHARGE THE MOTOR DRIVE SYSTEM BATTERY, THE AC HEAT AND DEFROSTER SYSTEM, CONTROL OF THE LIGHTS AND WIPERS. ACCORDING TO THOUSANDS OF WEB PAGES THIS ISSUE IS CAUSED BY SOFTWARE DISABLING THE MAIN FILE SYSTEM MEMORY CHIP PREMATURELY. TELSA SERVICE WANTS ME TO PAY $1146 TO FIX THIS OUT OF WARRANTY EVEN THOUGH I COMPLAINED ABOUT IT MULTIPLE TIMES DURING WARRANTY. IT MAKES THE CAR USELESS AND UNSAFE AND THERE SHOULD BE A FACTORY RECALL ISSUED.

NHTSA ODI 11337323

THE MCU FAILED RENDERING THE VEHICLE UNSAFE TO DRIVE.

NHTSA ODI 11337381

CENTER SCREEN GOES DARK AND NO ACCESS TO CONTROLS DURING DRIVING. IT HAPPENS WHEN BACKING UP OR RANDOMLY DURING DRIVING. TESLA FIRST SENT A SOFTWARE UPDATE TO FIX THE ISSUE AND SCHEDULED A MOBILE TECHNICIAN VISIT. AFTER THE SOFTWARE THEY SENT I WAS TOLD IT'S TAKEN CAR AND CANCELLED THE JULY 2ND 2020 TECHNICIAN VISIT. ON 6/30/2020 AFTER THE UPDATE THE SCREEN WENT BLAND AND YESTERDAY 7/1/2020 THEY SCHEDULE A SERVICE CENTER VISIT ON THE 7/17/2020 IN BLOOMINGTON IL, THEY HAVE TO WAIT FOR THE PARTS TO ARRIVE. YESTERDAY NIGHT 7/2/2020 I GOT A EMAIL THAT PARTS HAVE BEEN ORDERED, MY CONCERN IS THAT THEY MIGHT USE REFURBISHED PARTS OR USE THE SAME DEFECTIVE SCREEN AND I WILL HAVE THE SAME PROBLEM IN FUTURE.

NHTSA ODI 11337119

MEDIA CONTROL UNIT CONSTANTLY REBOOTING WHILE DRIVING RESULTING IN THE LOSS OF NAVIGATION, REARVIEW CAMERA, HAND FREE, DRIVER ASSIST SAFETY CONTROLS ETC. MEMORY CARD FAILING IN UNIT. THIS HAS BEEN GETTING STEADILY WORSE OVER THE LAST THREE MONTHS. THE LAST OCCURRENCE WAS 6/30/2020. *TR

NHTSA ODI 11337280

THE CENTER SCREENING (MCU) IS DEFECTIVE. IT OFTEN WILL BE REBOOTING BY ITSELF WHILE DRIVING. WHILE THIS DOES NOT AFFECT THE MEAN DRIVE MOTOR FUNCTIONS, IT DOES AFFECT THE BACKUP CAMERA. ALSO THE RANDOM REBOOT IS DISTRACTING WHILE DRIVING. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN ISSUE WITH TESLA MCU1 UNITS.

NHTSA ODI 11331655

ECU1 IS FAILING. MEMORY CHIP, PAINT ON MIRROR PEELING.

NHTSA ODI 11331864

THE COMPUTER UNIT ON MY TESLA MODEL S OCCASIONALLY EITHER GOES BLACK OR GETS PIXILATED AND TURNS INTO ALL KINDS OF RAINBOW COLORS AND STOPS BEING FUNCTIONAL. THIS IS ESPECIALLY CONCERNING BECAUSE ALL OF THE VEHICLE INFORMATION AND CONTROLS ARE PROCESSED THROUGH THE UNIT. *TR

NHTSA ODI 11331543

THERE ARE TWO THINGS. FIRST THE BATTERY PACK DOES NOT HAVE THE ORIGINAL PERFORMANCE AS TESLA SLOWED DOWN SUPERCHARGING AND NOT GETTING THE MILES THE BATTERY IS SUPPOSED TO GET WITH A SAFETY UPDATE. SECOND THE TOUCH SCREEN GLITCHES AND HAS TO BE RESET MANY TIMES AND IT HAS A COMMON ISSUE OF THE MEMORY GOING BAD AND I AM NOW SEEING SYMPTOMS OF IT GOING BAD. *TR

NHTSA ODI 11331607

MY MEDIA CONTROL UNIT (MCU) HAS FAILED AND TESLA IS SLOW TO PROVIDE ME A REPLACEMENT. THEY CLAIM THAT I WILL BE PROVIDED A "REFURBISHED UNIT" AS SOON AS ONE BECOMES AVAILABLE. THE MCU FAILURE HAS IMPACTED MY CARS REAR BACKUP CAMERA, THE CHARGING SYSTEM, THE ABILITY TO TURN ON/OFF HEADLIGHTS AND FOGS LIGHTS, DRIVER SETTINGS SUCH AS STEERING (RIDE SELECTION), FRONT CRASH WARNINGS, ETC. MY TURN SIGNALS ARE NOT RESPONDING EITHER, AND I'M GRAVELY CONCERNED ABOUT OTHER SAFETY FEATURES FAILING WITHOUT THIS COMPONENT BEING REPLACED. TESLA ACTS LIKE IT'S MAIN PURPOSE IS FOR MEDIA LIKE NAVIGATION, MUSIC, ETC. BUT AS I STATED, SEVERAL ITEMS ARE DIRECT SAFETY HAZARDS. TESLA KNEW OF THIS MCU PROBLEM LONG AGO AND SHOULD HAVE ISSUED A RECALL FOR ALL TESLA MODEL S OWNERS EXPERIENCING THIS PROBLEM. *TR

NHTSA ODI 11331625

I DIDN'T REALIZE WE CAN MAKE COMPLAINTS. THE TOUCH SCREEN CONSTANTLY BECOMES UNRESPONSIVE ON MY TESLA. I ALWAYS HAVE TO REBOOT IT IN ORDER TO GET IT WORKING AGAIN. SYSTEM HAS BECOME QUITE SLUGGISH AND UNRELIABLE.

NHTSA ODI 11331348

IN LATE 2019, THE CENTER TOUCHSCREEN BEGAN SLOWING IN RESPONSIVENESS AND FREEZING AT TIMES. THE DASHBOARD SCREEN SOMETIMES WENT COMPLETELY BLACK, REQUIRING A REBOOT. WHEN THE CENTER TOUCHSREEN MALFUNCTIONED, THE BACKUP CAMERA WOULD NOT COME ON WHEN IN REVERSE GEAR. THE FREEZING AND SLOW RESPONSE TO BUTTON PRESSES CONTINUED TO DETERIORATE. THE WHOLE CONTROL SYSTEM (BOTH SCREENS) WOULD GO DARK AND REQUIRE A REBOOT SEVERAL TIMES A DAY. TESLA CLAIMED THAT THEY "COULD NOT REPRODUCE" THE PROBLEMS. I FINALLY PAID $2500 PLUS TAX FOR TESLA TO UPGRADE THE MAIN CONTROL UNIT FROM MY VERSION 1 TO THE NEWER VERSION 2. *TR

NHTSA ODI 11331177

WHILE DRIVING AIM FREEWAY AT 65 STARTED HAVING SYSTEM FAILURE. FIRST THE GPS, THEN AIR CONDITIONING, THEN REAR VIEW CAMERA, THEN RADIO. THE RISKY ONE WAS AIR CONDITIONING. AMBIENT TEMPERATURE WAS 110 F. OUTSIDE OF QUARTZSITE, AZ. *TR

NHTSA ODI 11331166

FAILURE OF TOUCHSCREEN OF 2016 TESLA MODEL S #128735 (MARCH 2016 BUILD). WAS TOLD BY TESLA MCU (MEDIA CONTROL UNIT) NEEDED TO BE REPLACED BECAUSE FLASH DRIVE WAS FILLED. I HAD THE MCU REPAIRED BY A 3RD PARTY REPAIR FACILITY SPECIALIZING IN TESLA'S WHERE THE FLASH DRIVE WAS REPLACED WITH A LARGER CHIP. I WOULD HOPE THAT OWNERS WHOM HAD TO HAVE THIS PART REPLACED EITHER BY TESLA OR 3RD PARTY WOULD BE COMPENSATED FOR THEIR OUT OF POCKET EXPENSES. I CHOSE 3RD PARTY REPAIR BECAUSE THEIR FIX IS PERMANENT, VS TESLA WHOM WAS GOING TO REPLACE MY MCU WITH THE SAME PART, GIVING IT ANOTHER FINITE PERIOD OF TIME BEFORE IT FAILS AGAIN. TESLA EVEN ADMITTED TO ME ON THE PHONE THAT THE MCU HAS A LIMITED LIFE CYCLE OF 3-5 YEARS. I ADVISE NHTSA CONTACT [XXX] OF GRUBER MOTORS AT 800-658-5883 X500 TO LEARN MORE ABOUT WHY THE MCU FAILS, AND HOW TO PERMANENTLY FIX THEM. GRUBER MOTORS IS THE LEADING NON OEM EV REPAIR FACILITY IN THE USA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11330487

TOUCH SCREEN FAILURE DURING DRIVING AND REVERSE AFTER UPGRADING TO FULL SELF DRIVING COMPUTER HARDWARE. COMPLETE LOSS OF SCREEN, REAR VIEW CAMERA, AUDIO, CLIMATE CONTROL AND ALL OTHER FEATURES ASSOCIATED WITH TOUCH SCREEN. *TR

NHTSA ODI 11330530

THE MAIN COMPUTER PANEL FAILED, GIVING NO ACCESS TO CONTROLS, CAMERA, HEAT AND AIR, AUTO BRAKING. AFTER THE 3RD TIME OF FAILURE THE MAIN COMPUTER PANEL STOPPED WORKING COMPLETELY. LEAVING IT UNSAFE TO DRIVE. THE VEHICLE IN THE FIRST 2 INSTANCES FAILED WHILE DRIVING AND A HARD RESET OF THE COMPUTER FIXED THE PROBLEM. THE 3RD TIME IT STOPPED WORKING UPON STARTUP WHERE I HAD A 100 MILE DRIVE HOME AND DID HAVE TO DRIVE WITHOUT THE USE OF THE MAIN COMPUTER SCREEN. I TOOK THE VEHICLE TO TESLA AND HAD TO HAVE THE ENTIRE MODULE REPLACED FOR OVER $2000.00. *TR

NHTSA ODI 11330559

CAR STATIONARY. IN GARAGE MCU1 CENTER SCREEN DEAD UPON START OF CAR. ROOT CAUSE IS EMMC CHIP. CAR IS SEVERELY IMPAIRED AS MUCH FUNCTIONALITY IS CONTROLLED VIA THE MCU1.. TURN SIGNALS DO NOT WORK. CANNOT CHARGE CAR AT NORMAL OPERATING RATE. DETAILED IMPACT HERE HTTPS://TESLAMOTORSCLUB.COM/TMC/POSTS/4672707/ TESLA IS MAKING CUSTOMERS REPLACE DEFECTIVE MCU1 WITH SAME PART THAT ALSO HAS THE SAME MCU1 WITH SAME EMMC THAT IS KNOWN TO FAIL OVER TIME. *TR

NHTSA ODI 11330561

THE CENTER CONTROL SCREEN WENT BLANK AND COULD NOT BE REBOOTED. IT WAS DETERMINED BY TESLA THAT THE MCU COMPUTER FAILED AND HAD TO BE REPLACED. MY FOUR YEAR WARRANTY HAD EXPIRED THE PREVIOUS MONTH SO THE COST TO REPLACE WAS $1,680.25. THOUGH THE CAR WAS DRIVABLE THE TURN INDICATORS WOULD NOT WORK. YOU SHOULD KNOW THAT THIS IS A VERY COMMON FAILURE ON ALL TESLAS THAT ARE FOUR YEARS OLD. THIS CAR ONLY HAD 47,770 MILES ON IT AT FAILURE. IT FAILED AT STARTUP. *TR

NHTSA ODI 11330574

MY MODEL S HAS ALSO BEEN HAVING SCREEN AND REAR CAMERA ISSUES. ATLEAST TWICE A WEEK THE SCREEN GOES BLACK THEN FLASHES BACK ON SEVERAL TIMES ESPECIALLY WHEN IT IS WARM OUT. OTHER TIMES THE SCREEN LAGS AND THE REAR VIEW CAMERA EITHER STOPS WORKING OR HAS GLITCHES WHERE IT WILL PAUSE OR LAG. IT ACTUALLY CAUSED ME TO DAMAGE MY CAR BY BACKING INTO SOMETHING. *TR

NHTSA ODI 11330576

WE ARE ALSO HAVE PROBLEM WITH OUR TESLA AND ITS EMMC MODULE (FLASH MEMORY IN MONTITOR, THIS CONTROLS EVERYTHING DASHBOARD VISUALS, SPEED ETC, SUNROOF, HVAC, REAR CAMERA, CAN PREVENT CAR FROM STARTING UP. *TR

NHTSA ODI 11330640

2016 MODEL S TOUCHSCREEN WENT BLACK. REQUIRED REPLACEMENT. TESLA SERVICE BLAMED IT ON THE COMPUTER FAILING. *TR

NHTSA ODI 11330689

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES STARTING WITH A SOFTWARE UPDATE IN MAY 2019, TESLA CAPPED THE MAX VOLTAGE THE HIGH VOLTAGE BATTERY WOULD CHARGE TO. THEY CLAIM THEY DID THIS "OUT OF AN ABUNDANCE OF CAUTION" AFTER SEVERAL NON-CRASH FIRES HAPPENED TO THESE MODELS. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY.

NHTSA ODI 11267543

MY CAR IS SUPPOSED TO CHARGE AT A RATE OF 120KW AT THE TESLA SUPERCHARGERS THROUGHOUT THE COUNTRY BUT TESLA HAS THROTTLED MY MAX POSSIBLE SPEED TO 93KW. THEY ARE SAYING THAT MY BATTERY IS DEFECTIVE AND HAS DEGREDATED TO A POINT OF WHICH IT CANNOT CHARGE AT FULL SPEEDS AND THE REDUCTION IN SPEED IS TO ENSURE MY CAR BATTERY WILL NOT BECOME FURTHER DAMAGED. THIS BATTERY CHARGING ISSUE OCCURRED PRIOR TO MY OWNERSHIP AND I WAS NOT TOLD ABOUT THIS WHEN PURCHASING MY USED TESLA FROM THE TESLA WEBSITE. I REQUESTED TESLA TO REPAIR MY BATTERY SO I CAN CHARGE AT THE FULL ADVERTISED SPEED BUT THEY ARE DECLINING ANY REPAIRS AND STATING THAT MY BATTERY IS WITHIN THE NORMAL OPERATING RANGE AND THIS SLOW DOWN WILL ONLY ADD A FEW EXTRA MINUTES TO EACH OF MY CHARGING SESSIONS. WHEN I'M TRAVELING THROUGHOUT THE COUNTRY AND TALKING TO OTHER OWNERS AT THE SUPERCHARGING STATIONS THEY ALL ARE ACHIEVING THE FULL CHARGING SPEED OF 120KW OR EVEN FASTER IN SOME CASES. MY CAR CURRENTLY HAS APPROX 58000 MILES AND THE BATTERY IS STILL COVERED UNDER TESLAS 8 YEAR UNLIMITED MILE WARRANTY.

NHTSA ODI 11267560

TESLA PUSHED OVER-THE-AIR SOFTWARE UPDATES TO MY VEHICLE, WHICH REDUCED THE RANGE THE CAR COULD TRAVEL ON A SINGLE CHARGE, OWNERS. THE SOFTWARE UPDATES, WHICH STARTED IN MAY 2019, WERE MADE TO FIX FOR BATTERIES THAT COULD IGNITE IN NON-CRASH SCENARIOS.

NHTSA ODI 11266422

2016 TESLA S 90D. CONSUMER WRITES IN REGARDS TO AUTO SUMMONS SYSTEM MALFUNCTION WHICH RESULTED IN VEHICLE CRASH. *LD THE CONSUMER STATED THE DEALER WAS NOTIFIED, BUT COULD NOT DETERMINE THE FAILURE.

NHTSA ODI 11130150

AT APPROXIMATELY 3000 MILES AFTER BUYING IT BRAND NEW, A WARNING MESSAGE ON THE DASH STATED THAT THE 12V BATTERY NEEDED TO BE SERVICED. WHEN I BROUGHT IT IN TO THE SERVICE CENTER, THEY STATED THAT IT HAD TO BE REPLACED.

NHTSA ODI 11006687