What 604 owners told NHTSA about the 2016 Tesla Model S P90d

MY 2016 TESLA (MANUFACTURED IN 01/2017, MILEAGE OF 60,400) HAD THE ISSUES WITH THE INSTRUMENT SCREEN BLACKOUT SEVERAL TIMES. EACH TIME, I LOST CONTROL OF THE TOUCH SCREEN, WHICH CAUSED THE LOSS OF REAR CAMERA VIEW, AC, LIGHT AND DRIVE CONTROL, ETC., ESPECIALLY THE FOGGED UP ON WINDSHIELD. THIS IS A DANGEROUS ISSUE. I SENT MY CAR TO TESLA SERVICE CENTER (TSC) IN MATTHEWS, NC ON 1/16/21 AND THEY REFUSED TO REPAIR MY EMMC AS MY CAR'S INSTRUMENT SCREEN COULD RESTART UP AND WAS NOT COMPLETELY DEAD. ANDY AT TSC TOLD ME THAT I'D HAVE TO WAIT FOR MY CAR TO DIE COMPLETELY AND TOUCH SCREEN BECOMES DEAD AND CANNOT BE RESTARTED IN ORDER FOR THEM TO SERVICE IT UNDER THE EXTENDED WARRANTEE. IRONICALLY, I PICKED UP MY CAR FROM TSC THIS PAST WEEKEND AND ON MY DRIVING HOME ON HIGHWAY I-85 SOUTH OUTSIDE CHARLOTTE, NC, I LOST MY TOUCH SCREEN AGAIN (SEE ATTACHED PICTURES). IT IS OUTRAGEOUS FOR TESLA TO IGNORE THIS PROBLEM. BY ASKING OWNERS TO EXPERIENCE A COMPLETE TOUCH SCREEN FAILURE BEFORE WARRANTEE SERVICES CAN BE ACTIVATED, TESLA IS COMMITTING SERIOUS CRIMES BY PUTTING DRIVERS IN DANGER!

NHTSA ODI 11390978

VIN: [XXX] WHILE DRIVING AIR SUSPENSION HAS WILDLY ACTIVATED. UNABLE TO MANUALLY TURN HEADLIGHTS ON AT NIGHT. ENTERTAINMENT SYSTEM HAS, UNCOMMANDEDLY, ACTIVATED ON FULL VOLUME AND UNABLE TO REDUCE/MUTE. BLUETOOTH LINK DISCONNECTED FROM PHONE ELIMINATING HANDSFREE ABILITY MID-CALL. MCU (MEDIA CONTROL UNIT)/MAINSCREEN HAS REBOOTED ON ITS OWN, WITH HIGH OUTSIDE HEAT, PHOENIX, ARIZONA< SHUTTING OFF CABIN COOLING FOR AS LONG AS 5 MINUTES. THESE ARE PRIMARY SAFETY CONCERNS AND MAJOR DISTRACTIONS. ADDITIONALLY, THERE IS FREQUENT LOSS OF GPS/NAVIGATION POSITION, FALSE AURAL WARNINGS AND SOMETIMES A COMPLETELY UNRESPONSIVE MCU THAT A RESET SOMETIMES/TEMPORARILY CLEARS. THIS HAS HAPPENED SINCE THE SUMMER THROUGH NOW BOTH LOCALLY WITHIN THE PHOENIX, ARIZONA AREA, PARTS OF NORTHERN ARIZONA, NEVADA AND CALIFORNIA AT DIFFERENT TIMES, ELEVATIONS, CLIMATES AND TIME OF DAY. I HAVE VIDEO THAT I CAN SHARE WITH YOU IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11389790

NO AUDIO WITH TURN SIGNALS. ANIMATION WORKED ON SCREENS, AND TURN SIGNALS WERE ACTUALLY WORKING, JUST NO AUDIO. CHECKED ALL EXTERIOR LIGHTS AND ALL WORKED INCLUDING BACKUP AND BRAKE LIGHTS. AFTER REBOOT OF THE MCU1 AUDIO WORKED.

NHTSA ODI 11389236

CENTER SCREEN FROZEN REPEATEDLY

NHTSA ODI 11389271

I'VE BEEN HAVING ONGOING ISSUES WITH THE MCU/ TOUCH SCREEN. I WAS DRIVING EARLY MORNING ONE DAY WHEN IT WAS STILL DARK OUTSIDE. I WENT TO TURN ON FOG LIGHTS AND ALL OF A SUDDEN THE HEADLIGHTS TURNED OFF AND THE TOUCH SCREEN FROZE ON ME. I HAD NO WAY OF TURNING THE HEADLIGHTS BACK ON AND HAD TO DRIVE IN THE DARK WITHOUT KNOWING WHAT IS AHEAD OF ME UNTIL I STOPPED ON THE SIDE OF THE ROAD. THEY DID REPLACE THE MCU, HOWEVER I'VE STILL BEEN HAVING ISSUES WITH THE TOUCH SCREEN. I DON'T HAVE FULL CONFIDENCE IN THE SYSTEM. HOW DO I KNOW THIS WON'T HAPPEN AGAIN?

NHTSA ODI 11388263

IN SEPTEMBER OF 2018 I NOTICED ONE OF THE DAYTIME RUNNING LIGHTS STARTED TO GO OUT. I TOOK THE CAR TO TESLA AND THEY REPLACED THE HEADLIGHT. SHORTLY AFTER THE OTHER SIDE DID THE SAME THING. AGAIN THEY REPLACED THE HEADLIGHT. THEN IN JUNE OF 2019 ONE OF THE DAYTIME RUNNING LIGHTS WENT OUT AGAIN. IT WAS REPLACED AGAIN. NOW I AM OUT OF WARRANTY AND BOTH DAYTIME RUNNING LIGHTS ARE GOING OUT AGAIN. THERE IS SOME DEFECT THAT CAUSES THEM TO BURN OUT. I FELT IT WAS A SAFETY ISSUE BECAUSE THE DAYTIME RUNNING LIGHTS ARE SUPPOSED TO DECREASE ACCIDENTS.

NHTSA ODI 11387960

PRIOR TO 10/2/2020 NUMEROUS REBOOTS USUALLY AFTER BEING PARKED. HAD TO WAIT EXCESSIVE TIME SINCE I HAD PIN TO DRIVE ENABLED. DISABLED PIN TO DRIVE SINCE I WAS GETTING STUCK. IT IS EMBARRASSING AND NOT A GOOD REFLECTION ON TESLA PRODUCTS TO HAVE TO WAIT 5 MINUTES TO MOVE YOUR CAR. SOMETHING IS WRONG. 10/2/2020 WHILE DRIVING ON I 40 NOTED THERE WAS A LACK OF TURN SIGNAL SOUNDS. NOTED NAVIGATION DID NOT SEEM TO BE UPDATING TO CURRENT POSITION. WHILE ON AUTOPILOT THE CAR STARTED TO DRIFT TOWARD AN EXIT. THE AUTOPILOT HAD DISENGAGED WITH NO WARNING SOUND' NOTHING. CONTINUED TO STEER MANUALLY. SCREEN WENT BLACK. AC STOPPED. AFTER SEVERAL MINUTES THE SCREEN REBOOTED. HAD TO RE-INPUT DESTINATION. 10/3/2020. WENT TO ASHLAND NC SUPERCHARGER TO TOP OFF BEFORE GETTING ON THE BLUE RIDGE PARKWAY. WAS ONLY GETTING 4 KW TO START FINALLY GIVING UP AFTER 30 MINUTES ACHIEVING A MAXIMUM OF 10KW. WHEN I UNPLUGGED I GOT A WARNING "REDUCED POWER, SYSTEMS SHUTTING DOWN. SERVICE REQUIRED. VEHICLE MAY NOT START". THE SCREEN WENT BLACK AND AFTER TIME FINALLY RESTARTED AND I WAS ABLE TO CONTINUE. LATER IN CHEROKEE NC THE SCREEN AGAIN REBOOTED AFTER CHARGING AT A J1772 STATION. 10/4/2020. WHILE DRIVING WITH ON I95 NEAR ST AUGUSTINE I NOTED THE LOSS OF TURN SIGNAL SOUND AGAIN. THE NAVIGATION WAS FROZEN AGAIN. AGAIN THERE WAS NO SOUND OR WARNING DISENGAGING OR ENGAGING AUTOPILOT. THE SCREEN WENT BLACK. THE AC WENT OFF. I OBSERVED THE TESLA T COME UP THEN THE SCREEN WENT BLACK AGAIN. THEN THE TESLA T CAME UP A SECOND TIME AND AFTER SEVERAL MINUTES THE CONTROLS STARTED WORKING AGAIN. AGAIN AT NOV 19@ 7:03 PM: DRIVING WEST IN I-4 STANFORD, FL. SAME AS ON 10/2. LOSS OF AUTOPILOT, LOSS OF TURN SIGNAL SOUND, LOSS OF CLIMATE CONTROL, LOSS OF MUSIC. TOOK 6 MINUTES TO REBOOT. TOOK AN ADDITIONAL 5 MINUTES FOR NAVIGATION TO RESTORE. THERE ARE MORE INSTANCES BUT I AM OUT OF CHARACTERS.

NHTSA ODI 11384969

MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS

NHTSA ODI 11383462

VEHICLE MAIN COMPUTER LAGS, REBOOTS, AND COMES UP WITH A BLACK OR GARBLED SCREEN REGULARLY, INCLUDING WHILE DRIVING, ESPECIALLY WHEN A USB STICK IS INSERTED AND/OR THE DASHCAM FUNCTIONALITY IS IN USE. TESLA SERVICE INSISTS IT IS A SOFTWARE ISSUE (FOR OVER 1 YEAR NOW) AND HAS TO DATE REFUSED TO REPLACE ANY HARDWARE DESPITE SPENDING SEVERAL WEEKS OF TIME ATTEMPTING TO FIX THE ISSUES. THE CAR HAS HAD 25 OVER THE AIR FIRMWARE UPDATES AND HAS UNDERGONE TWO SEPARATE COMPLETE FACTORY RESETS SINCE MY INITIAL COMPLAINT TO TESLA IN JULY 2019. SYMPTOMS PREVENT AUDIO FOR TURN SIGNALS AND AUTOPILOT FROM WORKING PROPERLY. PREVENT BACKUP CAMERA FROM OPENING OR DISPLAYING PROPERLY. MAKE USING THE BUILT IN NAVIGATION SYSTEM AND ENTERTAINMENT SYSTEMS DIFFICULT AND OFTEN DANGEROUS, CAUSING DRIVER DISTRACTION. WHEN THE MCU REBOOTS WHILE DRIVING IT TAKES NEARLY 15 MINUTES FOR THE NAV SYSTEM TO RESTART. MY TEGRA BASED MCU'S EMMC SHOWS ROUGHLY 2400 / 3000 AVG BLOCK ERASES, AND 81 RESERVED BLOCKS, NOT MEETING THE NEW THRESHOLDS SET BY TESLA ENGINEERING FOR REPLACEMENT (WHICH, FOR MY H8G2D APPRENTLY REQUIRE LESS THAN 65 RESVERED BLOCKS REMAINING). THE SYSTEM HAS REGULARLY SHOWN SQUASHFS ERRORS DUE TO CORRUPTED MEMORY.

NHTSA ODI 11376102

CENTER SCREEN (MCU) OFTEN FAILS SO THAT I CANNOT ACCESS THE BACKUP CAMERA, HEADLIGHT CONTROLS, AND MANY OTHER CRITICAL FUNCTIONS.

NHTSA ODI 11376203

2 WEEKS AGO I WAS DRIVING DOWN THE FREEWAY AT NIGHT. MY INFOTAINMENT UNIT TURNED BLACK, I LOST: 1.. AUTO PILOT 2. HVAC 3. EXTERIOR LIGHTS 4. RADIO 5. MAPS, BLINKERS WHEN I CONTACTED TESLA, THEY SAID NOTHING WAS WRONG WITH MY CAR. WE COULD HAVE EASILY GOT INTO AN ACCIDENT LOSING THESE VITAL THINGS. HOW DO YOU GET TESLA TO FIX THIS AND WHAT IS THE RIGHT FIX?

NHTSA ODI 11374070

THE CENTER SCREEN (INFOTAINMENT CENTER) WENT BLANK ON ME AND I COULD NOT CONTROL MAIN FEATURES. I COULDN'T CONTROL MY SUNROOF WHICH WAS LEFT OPEN TO VENT. I COULDN'T USE MY REAR VIEW CAMERA. ALL SENSORS WERE NOT WORKING. THE AIR CONDITIONING AND HEATER WAS MY WORKING AND I COULD NOT CONTROL THEM. DEFROSTER AND RADIO WERE NOT WORKING AS WELL. I COULD NOT CONTROL THE HEADLIGHTS AND CERTAIN DRIVING MODES.

NHTSA ODI 11349272

THE MCU FAILED EARLY WHICH CAUSES THE ENTIRE CAR TO BE UNDRIVABLE. THE CAR WILL NOT UNLOCK AND THE DRIVER DOES HAS ACCESS TO THE VEHICLE. APPARENTLY THIS WAS KNOWN FLAW BY TESLA AND INSTEAD OF FIXING IT UNDER WARRANTY, THEY ARE CHARGING THE OWNERS $2000-$5000 TO REPAIR.

NHTSA ODI 11344252

MCU - MASTER CONTROL UNIT HAS FAILED (CENTER TOUCHSCREEN). WITHOUT IT, THE TURN SIGNALS, HVAC, RADIO, REVERSE CAMERA, GPS AND REMOTE CONNECTIVITY DO NOT FUNCTION.

NHTSA ODI 11341131

MCU1 COMPUTER FAILED. 2016 MODEL S 85D. REAR CAMERA,AC,BLINKERS,AND MANY OTHER THINGS DON'T WORK. CAR IS DANGEROUS TO DRIVE. HAPPENED OVER NIGHT AND I HAVE NO OTHER CHOICE TO DRIVE IT.

NHTSA ODI 11339647

MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.

NHTSA ODI 11339787

MY MCU FAILED WHICH CAUSED A SERIES OF SAFETY ISSUES. THE BACKUP CAMERA NO LONGER WORKS. I CAN NOT CONTROL EXTERIOR LIGHTS. I CANNOT USE THE FRONT OR REAR DEFROSTER WHICH IS PROBLEMATIC SINCE THE AC IS STUCK ON THE ON POSITION WHICH CAUSES CONDENSATION TO FORM ON THE WINDSHIELD, BUT WITHOUT DEFROST CONTROL I CANNOT EFFECTIVELY CLEAR THE WINDOW. IN ADDITIONAL ALL SOUNDS ARE DISABLED WHICH MEANS SAFETY SYSTEMS SUCH AS TURN SIGNALS AND OTHER WARNINGS SUCH AS FORWARD COLLISION WARNING DO NOT WORK NOR CAN THESE SYSTEMS BE ADJUSTED.

NHTSA ODI 11338958

CENTER SCREEN SHUT OFF WHILE DRIVING DUE TO A 'MCU' FAILURE (DIAGNOSED BY TESLA SERVICE). I LOST ABILITY TO CONTROL TAILLIGHTS, REARVIEW CAMERA, HIGH BEAMS, CLIMATE CONTROL, CHARGING INFORMATION, NAVIGATION, PASSENGER AIRBAG INDICATOR. I WAS DRIVING ON A MULTI LANE HIGHWAY WHEN IT FAILED. DRIVETRAIN, BRAKES AND STEERING SEEM UNAFFECTED. AT TESLA SERVICE THEY TRIED TO DIAGNOSE, AND ONE OF THE RESETS DISABLED TURN SIGNALS, WHICH IS A LEGAL ISSUE IN ADDITION TO SAFETY. THE SCREEN HAD REBOOTED SEVERAL TIMES ON ITS OWN IN THE PRECEDING WEEKS.

NHTSA ODI 11337637

MY MEDIA CONTROL UNIT (MCU) HAS FAILED AND TESLA IS SLOW TO PROVIDE ME A REPLACEMENT. THEY CLAIM THAT I WILL BE PROVIDED A "REFURBISHED UNIT" AS SOON AS ONE BECOMES AVAILABLE. THE MCU FAILURE HAS IMPACTED MY CARS REAR BACKUP CAMERA, THE CHARGING SYSTEM, THE ABILITY TO TURN ON/OFF HEADLIGHTS AND FOGS LIGHTS, DRIVER SETTINGS SUCH AS STEERING (RIDE SELECTION), FRONT CRASH WARNINGS, ETC. MY TURN SIGNALS ARE NOT RESPONDING EITHER, AND I'M GRAVELY CONCERNED ABOUT OTHER SAFETY FEATURES FAILING WITHOUT THIS COMPONENT BEING REPLACED. TESLA ACTS LIKE IT'S MAIN PURPOSE IS FOR MEDIA LIKE NAVIGATION, MUSIC, ETC. BUT AS I STATED, SEVERAL ITEMS ARE DIRECT SAFETY HAZARDS. TESLA KNEW OF THIS MCU PROBLEM LONG AGO AND SHOULD HAVE ISSUED A RECALL FOR ALL TESLA MODEL S OWNERS EXPERIENCING THIS PROBLEM. *TR

NHTSA ODI 11331625

THE MAIN TOUCHED WHICH CONTROLS MAJORITY OF CAR FUNCTIONS JUST RANDOMLY FREEZES. THE CAR IS DRIVABLE, BUT BARELY. AC BLOWS AIR AT FULL BLAST BUT DOESN'T COOL, SIGNALS DON'T WORK, LIGHTS ARE STUCK EITHER ON OR OFF. ETC. CAN'T LOCK THE DOOR. DEFROST CANNOT BE ACTIVATED. SO IT'S NOT TRIVIAL. *TR

NHTSA ODI 11331183

DRL BURN OUT REPEATEDLY. THIS IS A COMMON ISSUE FOR 2016-2020 MODEL S HEADLIGHTS. HEADLIGHTS NEED TO BE REPLACED FOR THE SECOND TIME IN JUST 50K MILES. *TR

NHTSA ODI 11325524

ONE OF THE LIGHTS DOES NOT TURN ON AUTOMATICALLY OR AUTOMATICALLY TURNS OFF. A MANUAL RESET FROM THE MAIN CONTROL SCREEN IS NEEDED TO TURN THEM ON. THE VIDEO FOOTAGE IS AVAILABLE HERE: HTTPS://WWW.DROPBOX.COM/S/RNJE8Y4TC3GRXG3/TESLA_LIGHTS_BUG.MP4?DL=0

NHTSA ODI 11266695

AFTER THE SHOCK (BECAUSE OF THE FAILED AUTOPILOT), ALL THE LIGHTS TURNED OFF AND IT WAS NOT POSSIBLE TO TURN THEM ON BY USING THE WHICH NEAR THE WHEEL. TO TURN THEM ON, I HAD TO RESET THE CAR FROM THE CENTRAL CONSOLE. THE DASHCAM FOOTAGE IS AVAILABLE HERE: HTTPS://WWW.DROPBOX.COM/S/RJVY3FTOAKX7J74/TESLA_AUTOPILOT_AND_LIGHTS_DEFECTS.MP4?DL=0

NHTSA ODI 11266696

INTERMITTENT WINDSHIELD WIPERS MAY FAIL. HAS HAPPENED TWICE, VIDEO CAPTURED FOR SECOND EVENT. HEADLIGHTS HAVE TURNED OFF ON THREE SEPARATE OCCASIONS WHILE DRIVING IN DARK. MOST RECENT EVENT WAS CAPTURED ON DASHCAM, AS WELL AS IPHONE VIDEO, WITH MULTIPLE TEST SCENARIOS (TURNING THEM FROM AUTO TO ON, AND BACK AGAIN. REBOOTING COMPUTER INTERFACE, ETC). THIS IS VERY DANGEROUS, AND COULD CAUSE SERIOUS HARM OR DEATH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=A9Q1PXP2LP4 HTTPS://WWW.YOUTUBE.COM/WATCH?V=CNSW9BDQ0O8 HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZEKIS_LMZ1K HTTPS://WWW.YOUTUBE.COM/WATCH?V=EDQKSE-IOUK

NHTSA ODI 10995446