What 604 owners told NHTSA about the 2016 Tesla Model S P90d

ON 11/25/2020, AT APPROXIMATELY 12:00PM, WHILE IN LINE FOR THE DRIVE THROUGH CAR WASH OF A MOBIL GAS STATION (LOS SERRANOS COUNTRY CLUB DR), MY VEHICLE, A WHITE 2016 TESLA MODEL S, PARTIALLY TURNED OFF. I COULD NO LONGER STEER THE CAR NOR COULD I RESTART THE VEHICLE. THE SCREENS WERE COMPLETELY BLACK. I EXITED THE VEHICLE AND HAD TO WAIT SEVERAL MINUTES BEFORE I WAS ABLE TO GET MY VEHICLE RESTARTED. THIS IS NOT THE FIRST TIME SOMETHING LIKE THIS HAPPENED (THOUGH I CANNOT REMEMBER THE EXACT DATES OF THE PREVIOUS INCIDENTS), WHERE THE VEHICLE WOULD NOT START AFTER STOPPING AND I WOULD NOT BE ABLE TO STEER THE VEHICLE.

NHTSA ODI 11376357

WHEN VEHICLE IS STATIONARY, FRONT PASSENGER USES A SEAT-BELT TO FASTEN. AFTER IT LATCHES ON AND PASSENGER LEANS FORWARD, IT LOCKS AND THE PASSANGER IS NO LONGER ABLE TO MOVE FORWARD NO BACKWARD. THE CAR IS STILL STATIONARY AND NOT TURNED ON. PASSENGER CAN NO LONGER MOVE. ON A DRIVER SIDE IT HAPPENS ONLY WHEN CAR IS MOVING AND THE BRAKES ARE PRESSED; IT LOCKS THE DRIVER BUT ALWAYS RELEASES IT. ANY CAR THAT WE OWN OR DRIVEN DOES EXACTLY THAT. THAT ISSUE WAS BROUGHT UP EVERY VISIT TO REPAIR SHOP AND EVERY TIME IT WAS NOT FIXED. WE WERE EDUCATED ON HOW TO BUCKLE THE SEAT-BELT. FROM INVOICE: CONCERN: SEATS - CUSTOMER STATES: SEAT BELT CONTINUES TO LOCKED. CAN BE REPRODUCED. CUSTOMER DEMONSTRATED CONCERN TO TECHNICIAN. FOUND SEAT BELT LOCKING AS DESIGNED WHEN PULLED ALL THE WAY OUT. NO REPAIRS NECESSARY OR ATTEMPTED. CORRECTION: GENERAL DIAGNOSIS - NO TROUBLE FOUND

NHTSA ODI 11376086

OCTOBER 1, 2020: TOUCHSCREEN -- DRIVING/STREET: HEATER SPEED CAN NOT BE ADJUSTED ON THE TOUCHSCREEN. OCTOBER 14, 2020: TOUCHSCREEN -- DRIVING/HIGHWAY: ON TOP OF DRIVING MAP A HOLOGRAM FROM OTHER FUNCTION APPEARS OCTOBER 26, 2020: TOUCHSCREEN -- STATIONARY: WHEN EVER CHARGING HOME OR ON THE ROAD OR AT SUPERCHARGING, TOUCHSCREEN IS PIXELATED AND SHOWS RANDOM/WEIRD SCREEN NOT RESPONDING. NO REPAIRS WERE DONE AT THE SHOP AFTER THEY'VE BEEN NOTIFIED MULTIPLE TIMES. THEY ATTEMPTED TO INSTALL UPDATES; DISCONNECT AND RECONNECT 12V BATTERY; AND I WAS TOLD TO REBOOTED THE CAR EVERY TIME IT DID HAPPENED AND EVERY TIME THE ISSUE HAVE COME BACK.

NHTSA ODI 11376087

VEHICLE MAIN COMPUTER LAGS, REBOOTS, AND COMES UP WITH A BLACK OR GARBLED SCREEN REGULARLY, INCLUDING WHILE DRIVING, ESPECIALLY WHEN A USB STICK IS INSERTED AND/OR THE DASHCAM FUNCTIONALITY IS IN USE. TESLA SERVICE INSISTS IT IS A SOFTWARE ISSUE (FOR OVER 1 YEAR NOW) AND HAS TO DATE REFUSED TO REPLACE ANY HARDWARE DESPITE SPENDING SEVERAL WEEKS OF TIME ATTEMPTING TO FIX THE ISSUES. THE CAR HAS HAD 25 OVER THE AIR FIRMWARE UPDATES AND HAS UNDERGONE TWO SEPARATE COMPLETE FACTORY RESETS SINCE MY INITIAL COMPLAINT TO TESLA IN JULY 2019. SYMPTOMS PREVENT AUDIO FOR TURN SIGNALS AND AUTOPILOT FROM WORKING PROPERLY. PREVENT BACKUP CAMERA FROM OPENING OR DISPLAYING PROPERLY. MAKE USING THE BUILT IN NAVIGATION SYSTEM AND ENTERTAINMENT SYSTEMS DIFFICULT AND OFTEN DANGEROUS, CAUSING DRIVER DISTRACTION. WHEN THE MCU REBOOTS WHILE DRIVING IT TAKES NEARLY 15 MINUTES FOR THE NAV SYSTEM TO RESTART. MY TEGRA BASED MCU'S EMMC SHOWS ROUGHLY 2400 / 3000 AVG BLOCK ERASES, AND 81 RESERVED BLOCKS, NOT MEETING THE NEW THRESHOLDS SET BY TESLA ENGINEERING FOR REPLACEMENT (WHICH, FOR MY H8G2D APPRENTLY REQUIRE LESS THAN 65 RESVERED BLOCKS REMAINING). THE SYSTEM HAS REGULARLY SHOWN SQUASHFS ERRORS DUE TO CORRUPTED MEMORY.

NHTSA ODI 11376102

CENTER SCREEN (MCU) OFTEN FAILS SO THAT I CANNOT ACCESS THE BACKUP CAMERA, HEADLIGHT CONTROLS, AND MANY OTHER CRITICAL FUNCTIONS.

NHTSA ODI 11376203

WHILE DRIVING THE TOUCHSCREEN BECAME UNRESPONSIVE AND ALL FUNCTIONS ASSOCIATED WITH THE TOUCHSCREEN INCLUDING TRAFFIC ADAPTIVE CRUISE CONTROL ON THE HIGHWAY AND THE REAR VIEW CAMERA WHILE IN REVERSE WERE INOPERABLE.

NHTSA ODI 11375972

MY TESLA HAS HAD SEVERAL INSTANCES WHERE THE TOUCH SCREEN BLANKS WHILE DRIVING. SOME ARE FOR 30 SECONDS OR LESS, BUT ONE LASTED ABOUT 5 MINUTES. A LOT OF FUNCTIONS ARE LOST DURING THIS TIME AND WARNINGS AS WELL. I TOOK MY CAR TO TESLA BUT THEY ONLY DID A RESET THAT WAS NO HELP. TWICE I SET UP AN APPOINTMENT FOR THIS PROBLEM, BUT BOTH TIMES THEY SAID THEY REMOTELY CHECKED MY CAR AND SEE NO ISSUES. I RECEIVED AN EMAIL FROM TESLA EXTENDING MY WARRANTY COVERING MALFUNCTION OF A MEMORY CHIP (EMBEDDED MULTIMEDIACARD). ACCORDING TO TESLA, THIS MALFUNCTION MAY RESULT IN A BLANK OR INTERMITTENTLY BLANK TOUCHSCREEN BUT WILL NOT IMPACT THE ABILITY TO DRIVE YOUR CAR. THIS IS EXACTLY MY PROBLEM, BUT WHEN I CONTACTED TESLA THEY SAY THIS IS NOT THE PROBLEM MY CAR HAS. I BELIEVE THIS TO BE A DRIVING HAZARD AND NEEDS TO BE FIXED IMMEDIATELY.

NHTSA ODI 11375398

MAIN SCREEN PERIODICALLY WON'T RESPOND. REAR, CAMERA, AN AUDIO SUCH AS TURN SIGNAL NOISES ARE SILENT. I HAVE TO RESET MY CAR BY HOLDING BOTH SCROLL WHEELS ON THE STEERING WHEEL TO RETURN FUNCTIONALITY.

NHTSA ODI 11375408

MCU1 FAILING. MANY REBOOTS. KNOWN TESLA ISSUE. RECALL IS NEEDED.

NHTSA ODI 11375008

MAIN CONTROL UNIT (MCU)HAS SHUT DOWN SEVERAL TIMES. THE SCREEN HAS GONE BLACK AND NAVIGATION FUNCTIONS AND MAPS DISAPPEARED. INCONVENIENCE MORE THAN ANYTHING THERE. I HAVE LOST THE BACKUP CAMERA AND DEFROST FUNCTIONS. THE CAR HAS REMAINED PRETTY MUCH DRIVABLE THOUGH I DON'T THINK I HAD TURN SIGNALS (OR AT LEAST THE INDICATION ON DASH). THE CAR HAS BEEN BOTH STATIONARY AND MOVING WHEN THESE THINGS HAPPENED.

NHTSA ODI 11375097

MY VEHICLE HAD THE MCU FAILURE THAT IS WELL KNOWN. NO BLINKERS, NO AUTOPILOT, NO AC/HEATING, NO DEFOGGER ETC ETC. JUST BLANK SCREEN. SOUNDED LIKE THE RECENTLY ACKNOWLEDGE ISSUE WITH THE EMMC BUT TESLA REQUIRED ME TO PAY FOR AN UPGRADED MCU SAYING MY ISSUE WS NOT COVERED BY THE EXTENDED WARRANTY.

NHTSA ODI 11375147

SLOWLY REVERSE, BACKING OUT OF THE GARAGE DRIVE WAY AND ALL SUDDEN HEARD A LOUD CRANK NOISE UNDERNEATH THE VEHICLE ON THE DRIVER SIDE. TRY TO DRIVE UP THE DRIVE WAY INTO THE GARAGE AND THE VEHICLE MADE A CRANKY LOUD NOISE. FOUND A PIECE OF METAL BROKEN AND FALL OFF ON THE GROUND UNDER THE VEHICLE. TOWED THE VEHICLE TO SERVICE CENTER AND ADVISOR TOLD THE FRONT SUSPENSION CONTROL ARM/FORE LINK ASSY WAS BROKEN BECAUSE SOMETHING HIT OR IMPACTED THE SIDE WHEELS/VEHICLE THAT MADE THE THE CONTROL ARM/FORE LINK ASSY BROKE. THEY QUOTED AS CUSTOMER'S FAULT AND ADVISED TO REPLACE AND CHARGED FOR BOTH SIDE OF THE SUSPENSION CONTROL ARMS/FORE LINK ASSY WHILE ONLY 1 BROKEN.

NHTSA ODI 11374374

2 WEEKS AGO I WAS DRIVING DOWN THE FREEWAY AT NIGHT. MY INFOTAINMENT UNIT TURNED BLACK, I LOST: 1.. AUTO PILOT 2. HVAC 3. EXTERIOR LIGHTS 4. RADIO 5. MAPS, BLINKERS WHEN I CONTACTED TESLA, THEY SAID NOTHING WAS WRONG WITH MY CAR. WE COULD HAVE EASILY GOT INTO AN ACCIDENT LOSING THESE VITAL THINGS. HOW DO YOU GET TESLA TO FIX THIS AND WHAT IS THE RIGHT FIX?

NHTSA ODI 11374070

MY MAIN DISPLAY IS SLOWER TO START UP, RANDOMLY FREEZES, REBOOTS, OR JUST GOES BLACK WHEN I'M DRIVING. THIS IS THE DISPLAY THAT CONTROLS LIGHTS, THE RADIO, THE CLIMATE CONTROL SYSTEM, AND REARVIEW CAMERA. THIS HAPPENS AT RANDOM TIMES, INCLUDING WHILE DRIVING.

NHTSA ODI 11373996

WHILE THE VEHICLE WAS IN MOTION, I HEAD A SNAP SOUND FROM THE REAR PASSENGER SIDE. THE CARE WAS NOT STABLE. I WAS GOING AT A LOW SPEED OF 25-28 MILES PER HOUR IN A SLIGHTLY HILLY AREA. I THOUGHT IT WAS A TIRE BURST AND PARKED ON THE SIDE. NOTICED THE READ PASSENGER SIDE WHEEL HAS TILTED. I GOT THE CAR TOWED TO TESLA FACTORY AND GOT IT REPAIRED. COSTED ME $2513. TESLA WAS NOT ABLE TO EXPLAIN FOR CERTAIN WHAT HAPPENED. I HEARD THERE WERE SEVERAL COMPLAINTS OF THIS NATURE.

NHTSA ODI 11373718

I WAS DRIVING NORMALLY AND HAD TO APPLY BRAKES AT A RAIL-ROAD CROSSING INTERSECTION AND MY PASSENGER FRONT FORE-LINK PART OF SUSPENSION BROKE. VEHICLE BECAME UNDRIVABLE AND HAD TO BE STOPPED IN MIDDLE OF ROAD. I HAD TO GET MY VEHICLE TOWED TO TESLA SERVICE CENTER IN PLANO, TX AND WAS INFORMED THAT FORE-LINK PART OF SUSPENSION IS BROKEN. IT HAS BEEN REPAIRED NOW.

NHTSA ODI 11373580

THE MCU (MASTER CONTROL UNIT) IS THE 17" TOUCH SCREEN DISPLAY THAT CONTROLS MOST OF THE FUNCTIONS OF THE VEHICLE. VEHICLE HAS BEEN PLAGUED OVER IT'S LIVE WITH FREEZE UP'S AND REBOOTS. APRIL 2019, SCREEN LOCKED UP AND WOULD NOT RESTART, WHICH CAUSED VEHICLE TO LOOSE PROPULTION, POWER ASSISTED BRAKES, POWER STEERING, WINDOW CONTROLS (HAD TO USE EMERGENCY MANUAL RELEASE TO EXIT VEHICLE, THEN GO BACK IN AND SQUEEZE BETWEEN THE SEATS TO GET MY DISABLED SON OUT OF THE BACK AS THE BACK DOOR HANDLES DID NOT OPERATE EITHER AND HAD TO TRY AND FIND THE WELL HIDDEN MANUAL RELEASE HIDDEN UNDER THE CARPET WITH NO MARKINGS TO GET THE REAR DOOR OPEN AND HIM OUT OF HIS CAR SEAT). VEHICLE ALSO WOULD NOT GO IN TO PARK, I HAD TO USE MY SHOES (WITH STEEL TOE) UNDER THE WHEELS TO KEEP THE VEHICLE FROM ROLLING DOWN AN INCLINE. THIS ALSO PREVENTED THE HOOD FROM BEING OPENED TO POTENTIALLY PULL THE POWER TO THE VEHICLE TO FORCE A RESET AS THE RESET BUTTONS DID NOT WORK. ALSO TRUNK WOULD NOT OPEN AND HAD TO CLIMB THROUGH THE INSIDE TO GET TO THE MANUAL RELEASE FOR THE TRUNK TO GET DIAPERS FOR MY DISABLED SON WHILE WE WAITED 4 HOURS FOR A TOW. ONCE DOORS WERE SHUT, NO WAY TO GET BACK IN. HEAD LIGHTS ALSO WOULD NOT TURN OFF. HAD IT TOWED TO TESLA SERVICE OF HIGHLAND PARK, ILLINOIS FROM MILWAUKEE COUNTY, WISCONSIN. THEY SAID THE HEADLIGHTS STAYED ON ALL NIGHT, AND THAT THE CAR "FIXED" ITSELF THE OVERNIGHT SOME HOW. NO ADDITIONAL INFORMATION WOULD BE PROVIDED. THAT WAS THE WORST FAILURE, HOWEVER, IT STILL LOCKS UP AND REBOOTS AT RANDOM TIMES AS IT'S IN USE. EITHER WHILE DRIVING (WHEN THAT HAPPENS I LOOSE TURN SIGNALS AND OTHER SAFETY FEATURES AS WELL AS ABILITY TO CONTROL VEHICLE SETTINGS) OR WHILE PARKED PREVENTING IT FROM BEING DRIVEN.

NHTSA ODI 11373121

LOWER RIGHT CONTROL ARM FAILED. FULLY CRACKED AND PIECE BROKEN OFF. VEHICLE WAS STATIONARY GOT TWO WEEKS AND HAD ZERO SUSPENSION ISSUES UNTIL BEING MOVED OUT OF PARKING SPACE. UPON MOVEMENT 1-2MPH WHEEL STARTED TO RUB WHEEL LINER UPON INVESTIGATION FOUND BROKE CONTROL ARM

NHTSA ODI 11373079

ON TWO SEPARATE OCCASIONS THE CAR ACCELERATED ON IT'S OWN. ON AUGUST 5TH 2020 IT ACCELERATED WHILE IT WAS BEING PARKED RESULTING IN DAMAGE TO THE CAR. ON OCTOBER 30TH, 2020 THE CAR ACCELERATED AFTER I REMOVED MY FOOT FROM THE ACCELERATOR FOR APPROXIMATELY 20-30 YARDS.

NHTSA ODI 11372844

I WAS BACKING OUT OF MY IN-LAWS PARKING SPACE. I HAD THE WHEEL TURNED AND AS I WENT OVER A SMALL DIP I HEARD A LOUD CLUNK. IT SOUNDED LIKE SOMETHING BROKE SOMEWHERE ON THE DRIVERS SIDE FRONT END. I DROVE IT HOME AND WHEN I WOULD GO OVER SOME BUMPS I COULD A KNOCKING / CLUNKING SOUND, LIKE SOMETHING WAS HITTING TOGETHER BUT ONLY ON THE BUMPS. I BROUGHT MY CAR INTO THE TESLA SERVICE CENTER. I DESCRIBE WHAT HAPPENED AND THEY SAID THAT THIS WAS A COMMON THING. I COMMUTE 100 MILES ON THE HIGHWAY EVERYDAY TO WORK SO I HAVE 115, 000 MILES AND MY WARRANTY HAS EXPIRED. TESLA SENT ME AS ESTIMATE FOR THE WORK AND IT WAS $2150.67. WHEN LOOKING AT IT I NOTICED THAT THEY WERE REPLACING BOTH THE LEFT AND RIGHT SIDE FORE LINK ASSEMBLY. I ASKED THEM WHY IF IT WAS ONLY THE LEFT SIDE (DRIVERS) THAT BROKE AND TESLA SAID THAT THEY CAN'T JUST REPLACE ONE SIDE, THEY NEED TO REPLACE BOTH. I NEEDED MY CAR SO I PAID THE FULL AMOUNT.

NHTSA ODI 11372667

THE CAR HAS A DEFECT MCU. ALL SAFETY FEATURE OF THE CAR HAS BEEN DISABLED. I CAN NOT CONTROL CLIMATE CONTROL. I HAVE LOST MY REAR VIEW CAMERA. I CAN NOT MAKE ANY CHANGES TO ANY SETTING TO MY CAR. I CANNOT TURN OFF MY CAR AND MY CAR IS CONSTANTLY ON. I HAVE TO PULL FUSES TO SHUT OFF CERTAIN ASPECTS OF MY CAR OR MY BATTERY WILL HAVE SIGNIFICANT DRAIN WHILE PARKED. I HAVE BROUGHT MY CAR INTO THE A TESLA SERVICE CENTER TO HAVE THE ISSUE REPAIRED. THEY DO NOT HAVE THE PARTS AND KEEP DELAYING THE REPAIR. THE DEFECTIVE MCU IS A KNOW ISSUE, I AM SURPRISED TESLA WILL NOT REPLACE THE UNIT WITH A NON DEFECTIVE UNIT AND WILL ONLY REPLACE IT WITH REFURBISHED PARTS. ALSO, FOR A KNOW DEFECT THAT AFFECTS THE SAFETY OF THE CAR, WHY WONT TESLA KEEP AN AMPLE STOCKPILE OF BOARDS TO REPAIR THE ISSUE. ALL THEY ARE DOING IS PUSHING THE ISSUE FURTHER DOWN THE LINK WITHOUT ANY INTENTION TO PROPERLY FIX THE DEFECTIVE MCU.

NHTSA ODI 11367069

MODEL S IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36841588?ROWNUMBER=96 BACK WHEEL GONE WHOMPY. TIRE WORN AWAY WHERE IT HAS BEEN RUBBING AGAINST THE BODYWORK. PHOTO ATTACHED. PLEASE GET THESE LETHAL JALOPIES OFF THE ROADS. THANK YOU KEEF

NHTSA ODI 11366239

TESLA IN JUNKYARD. WHEEL GONE WHOMPY. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37456285?ROWNUMBER=70 HAVE A LUDICROUS DAY. REGARDS KEEF

NHTSA ODI 11366235

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES

NHTSA ODI 11365200

MCU GETS STUCK AND BACK UP CAMERA DOESN'T COME UP. ONCE MCU WENT BLANK AND THE CAR DIDNT GO INTO DRIVE MODE WHILE TRYING TO DRIVE AND TOOK A WHILE TO GO TO DRIVE MODE AND NO REAR BACK UP CAMERA AT THE SAME TIME. ONE TIME WHEN THE MCU IS REBOOTING, WHILE I WAS IT WAS IN REVERSE AND THE DASHBOARD DISPLAY GOT STUCK DISPLAYING R, WHILE I SWITCHED FOR D DRIVE MODE AND THE CAR WAS GOING FORWARD BUT DISPLAY SHOWING R, IF I WASNT PAYING ATTENTION WOULD HAVE HIT SOMETHING.

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