What 604 owners told NHTSA about the 2016 Tesla Model S 75d

THE ONLY MANUAL FOR OPERATION OF MY CAR IS ON SCREEN. THE CAR COMPUTER WILL NOT LOAD THE SCREEN FOR THE MANUAL SO WE HAVE BEEN UNABLE TO ACCESS ANY SAFETY OR OPERATION MANUALS FOR MONTHS. I AGAIN TOOK MY CAR TO TESLA SERVICE THIS WEEK AND THE SERVICE DEPARTMENT SAID THEY HAVE NO FIX. THERE IS NO OTHER OPERATION MANUAL AND TO WAIT FOR A FIRMWARE UPDATE THEY MAY HELP BUT THEY ARE NOT SURE. THEY REFUSED TO REPLACE THE MCU. MY CAR IS STILL UNDER FULL WARRANTY. WE SUSPECT THE ISSUES WITH LOADING THE MANUAL IS RELATED TO FAILURE OF THE TOUCHSCREEN/MCU. WE HAVE HAD INCREASING EPISODES OF OUR SCREEN GOING DARK REQUIRING US TO PULL OVER AND NOT DRIVE UNTIL COMPUTER REBOOTS. WE ARE UNABLE TO USE OUR BACK UP CAMERA WHEN THE SCREEN IS BLACK. THE MAP FEATURES LOADS VERY SLOWLY. THIS IS A COMPLEX CAR AND WE NEED TO BE ABLE TO LOOK UP INFORMATION REGARDING SAFE OPERATION

NHTSA ODI 11377842

THE CAR HAS A DEFECT MCU. ALL SAFETY FEATURE OF THE CAR HAS BEEN DISABLED. I CAN NOT CONTROL CLIMATE CONTROL. I HAVE LOST MY REAR VIEW CAMERA. I CAN NOT MAKE ANY CHANGES TO ANY SETTING TO MY CAR. I CANNOT TURN OFF MY CAR AND MY CAR IS CONSTANTLY ON. I HAVE TO PULL FUSES TO SHUT OFF CERTAIN ASPECTS OF MY CAR OR MY BATTERY WILL HAVE SIGNIFICANT DRAIN WHILE PARKED. I HAVE BROUGHT MY CAR INTO THE A TESLA SERVICE CENTER TO HAVE THE ISSUE REPAIRED. THEY DO NOT HAVE THE PARTS AND KEEP DELAYING THE REPAIR. THE DEFECTIVE MCU IS A KNOW ISSUE, I AM SURPRISED TESLA WILL NOT REPLACE THE UNIT WITH A NON DEFECTIVE UNIT AND WILL ONLY REPLACE IT WITH REFURBISHED PARTS. ALSO, FOR A KNOW DEFECT THAT AFFECTS THE SAFETY OF THE CAR, WHY WONT TESLA KEEP AN AMPLE STOCKPILE OF BOARDS TO REPAIR THE ISSUE. ALL THEY ARE DOING IS PUSHING THE ISSUE FURTHER DOWN THE LINK WITHOUT ANY INTENTION TO PROPERLY FIX THE DEFECTIVE MCU.

NHTSA ODI 11367069

THE CENTER TOUCHSCREEN DISPLAY IS FAILING. THIS DISPLAY CONTROLS MOST FUNCTIONS OF THE VEHICLE FROM CLIMATE CONTROL TO ENTERTAINMENT. CURRENTLY, I AM UNABLE TO ACTIVE THE REAR DEFROSTER OR ADJUST THE CLIMATE CONTROLS. THIS IS A KNOWN ISSUE AND THE PROBLEMS WILL GET WORSE OVER TIME.

NHTSA ODI 11354901

MAIN DISPLAY FAILURE. UNABLE TO VISUALIZE CONTROLS. TEMP OVER 100 DEGREES IN CAR. COULD NOT DEFOG WINDOWS. UNABLE TO OUT CAR IN DRIVE OR REVERSE

NHTSA ODI 11340545

MEDIA CONTROL UNIT SCREEN CYCLES ON AND OFF WHILE DRIVING, CAUSING A TOTAL LOSS OF CRITICAL SAFETY CONTROLS INCLUDING LIGHTING, DEFROSTING, AND REVERSE CAMERA CAPABILITIES. TESLA RECORDED THIS COMPLAINT PREVIOUSLY AS A COSMETIC ISSUE AND AGREED TO FIX UNDER WARRANTY, ONLY TO LATER RETRACT.

NHTSA ODI 11339787

MY MCU FAILED WHICH CAUSED A SERIES OF SAFETY ISSUES. THE BACKUP CAMERA NO LONGER WORKS. I CAN NOT CONTROL EXTERIOR LIGHTS. I CANNOT USE THE FRONT OR REAR DEFROSTER WHICH IS PROBLEMATIC SINCE THE AC IS STUCK ON THE ON POSITION WHICH CAUSES CONDENSATION TO FORM ON THE WINDSHIELD, BUT WITHOUT DEFROST CONTROL I CANNOT EFFECTIVELY CLEAR THE WINDOW. IN ADDITIONAL ALL SOUNDS ARE DISABLED WHICH MEANS SAFETY SYSTEMS SUCH AS TURN SIGNALS AND OTHER WARNINGS SUCH AS FORWARD COLLISION WARNING DO NOT WORK NOR CAN THESE SYSTEMS BE ADJUSTED.

NHTSA ODI 11338958

CENTER SCREEN SHUT OFF WHILE DRIVING DUE TO A 'MCU' FAILURE (DIAGNOSED BY TESLA SERVICE). I LOST ABILITY TO CONTROL TAILLIGHTS, REARVIEW CAMERA, HIGH BEAMS, CLIMATE CONTROL, CHARGING INFORMATION, NAVIGATION, PASSENGER AIRBAG INDICATOR. I WAS DRIVING ON A MULTI LANE HIGHWAY WHEN IT FAILED. DRIVETRAIN, BRAKES AND STEERING SEEM UNAFFECTED. AT TESLA SERVICE THEY TRIED TO DIAGNOSE, AND ONE OF THE RESETS DISABLED TURN SIGNALS, WHICH IS A LEGAL ISSUE IN ADDITION TO SAFETY. THE SCREEN HAD REBOOTED SEVERAL TIMES ON ITS OWN IN THE PRECEDING WEEKS.

NHTSA ODI 11337637

THE MAIN CONTROL SCREEN HAS BEEN INTERMITTENTLY INACTIVE OR BLACK. ALMOST EVERYTHING IN THE CAR IS CONTROLLED BY THIS SCREEN. I HAVE ASKED THEM TO FIX IT FOR OVER TWO YEARS ON OVER SIX OCCASIONS WITH NO RESOLUTION. THE SCREEN NOW AT 64K MILES IS TOTALLY DEAD AND WILL NOT RESTART. IT DISABLES THE ABILITY TO CHARGE THE MOTOR DRIVE SYSTEM BATTERY, THE AC HEAT AND DEFROSTER SYSTEM, CONTROL OF THE LIGHTS AND WIPERS. ACCORDING TO THOUSANDS OF WEB PAGES THIS ISSUE IS CAUSED BY SOFTWARE DISABLING THE MAIN FILE SYSTEM MEMORY CHIP PREMATURELY. TELSA SERVICE WANTS ME TO PAY $1146 TO FIX THIS OUT OF WARRANTY EVEN THOUGH I COMPLAINED ABOUT IT MULTIPLE TIMES DURING WARRANTY. IT MAKES THE CAR USELESS AND UNSAFE AND THERE SHOULD BE A FACTORY RECALL ISSUED.

NHTSA ODI 11337323

FIRST TIME: MCU WENT BLANK 2 25 2020 2016.5 MS 75D 92,180K MILES MFD BY TESLA 7/16 BUILD DATE. DRIVIVG TO TESLA SERVICE CENTER CHARLOTTE, NC. FIRST REPAIR 25 FEB 2020: "CONCERN: CUSTOMER STATES THE TOUCHSCREEN IS BLANK CONFIRMED MCU WAS BLANK AND DID NOT RESPOND. PERFORMED 12V RESET AND DISPLAY DID NOT COME BACK ON. NECESSARY TO MANUALLY INSTALL FIRMWARE UPDATE AND THEN INSTALL A SECOND PACKAGE USING OVER THE AIR METHOD. FIRMWARE PACKAGES SUCCESSFULLY INSTALLED AND CENTER DISPLAY RETURN TO OPERATION. HIGH MEMORY USAGE WAS DUE TO SATELLITE MAP DATA. IF THIS SYMPTOM RETURNS, REPLACEMENT OF THE MCU WILL BE NECESSARY. CORRECTION: GENERAL DIAGNOSIS PRICE $175.00 SECOND TIME: MCU WENT BLANK 3 30 2020 TESLA SERVICE CENTER REMOVED AND REPLACED THE MCU. TOTAL COST TO ME AMOUNT ...$1,544.40. MY SAFETY ISSUE WAS THE AC AND HEAT AND DEFROST INOPERATIVE. ALONG WITH MY MODEL S UNABLE TO CHARGE AND LOOSING CHARGE. WHEN MY BLACK SCREEN HAPPENED MY AC/HEAT DID NOT GO TO DEFAULT...IT JUST DIDN'T WORK. I LIVE ON A MOUNTAIN AND WHEN I WAS DRIVING TO THE TESLA SC IN CHARLOTTE 117 MILES AWAY, ON A COLD MORNING THE WINDSCREEN FOGGED UP. I HAD TO WIPE IT WITH A RAG ON A STICK. OTHER OWNERS HAVE MENTIONED THIS ON YOUTUBE.COM VIDEOS AS A SAFETY ISSUE. A POSSIBLE SOLUTION: FOR $642 HTTPS://WWW.CCITESLA.COM/INDEX.HTML# TESLA@COTRANCONSULTING.COM I WOULD LOVE TO HAVE MY TESLA CHARLOTTE, NC SERVICE CENTER INSTALL THE IMPROVED CHIP CARD AND UPGRADE MY 3G TO 4G AT THE SAME TIME. THAT WOULD SOLVE THIS MCU PROBLEM 4 ME & ALL. BUT, THAT'S ONLY A "DREAM I HAVE"... THIS TESLA MCU1 EMMC CHIP BLANK SCREEN FAIL IS HIGHLY DISTRACTING AND DISORIENTING TO THE DRIVER AND AN EXTREME SAFETY HAZARD...

NHTSA ODI 11337104

THE MAIN TOUCHED WHICH CONTROLS MAJORITY OF CAR FUNCTIONS JUST RANDOMLY FREEZES. THE CAR IS DRIVABLE, BUT BARELY. AC BLOWS AIR AT FULL BLAST BUT DOESN'T COOL, SIGNALS DON'T WORK, LIGHTS ARE STUCK EITHER ON OR OFF. ETC. CAN'T LOCK THE DOOR. DEFROST CANNOT BE ACTIVATED. SO IT'S NOT TRIVIAL. *TR

NHTSA ODI 11331183

FRONT WINDSHIELD HAS GHOSTING AFFECT WHEN VIEWING LIGHTS AT NIGHT. THIS IS MOST VISIBLE WITH LED LIGHTS SUCH AS NEW CAR TAIL LIGHTS AND NEWER TRAFFIC LIGHTS. LIGHTS APPEARS TO HAVE MULTIPLE VERSION OF THE SAME IMAGE WITH AN ADDITIONAL SET BEING ABOVE THE ACTUAL LIGHT AND ANOTHER SET BELOW. THESE ADDITIONAL LIGHTS MAKE IT VERY DISTRACTING AND DIFFICULT TO SEE WHEN THERE ARE MULTIPLE SOURCES OF LIGHTS SUCH AS HEAVY TRAFFIC. CAR WAS TESTED BY A TESLA SERVICE CENTER AND THEY SAID THE MULTIPLE IMAGES WERE WITHIN SPECS AND A REPLACEMENT WINDSHIELD WAS NOT NECESSARY. THE PROBLEM HAPPENS EVERY TIME THE CAR IS DRIVEN AT NIGHT WHEN OTHER CARS HAVE THEIR HEADLIGHTS AND TAIL LIGHTS TURNED ON. THE PROBLEM ONLY HAPPENS WHEN VIEWING THROUGH THE FRONT WINDSHIELD.

NHTSA ODI 11290956

INTERMITTENT WINDSHIELD WIPERS MAY FAIL. HAS HAPPENED TWICE, VIDEO CAPTURED FOR SECOND EVENT. HEADLIGHTS HAVE TURNED OFF ON THREE SEPARATE OCCASIONS WHILE DRIVING IN DARK. MOST RECENT EVENT WAS CAPTURED ON DASHCAM, AS WELL AS IPHONE VIDEO, WITH MULTIPLE TEST SCENARIOS (TURNING THEM FROM AUTO TO ON, AND BACK AGAIN. REBOOTING COMPUTER INTERFACE, ETC). THIS IS VERY DANGEROUS, AND COULD CAUSE SERIOUS HARM OR DEATH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=A9Q1PXP2LP4 HTTPS://WWW.YOUTUBE.COM/WATCH?V=CNSW9BDQ0O8 HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZEKIS_LMZ1K HTTPS://WWW.YOUTUBE.COM/WATCH?V=EDQKSE-IOUK

NHTSA ODI 10995446