What 604 owners told NHTSA about the 2016 Tesla Model S 75d

THE EMMC FLASH MEMORY IS FAILING, LEADING TO THE MAIN SCREEN BLACKING OUT FOR SEVERAL MINUTES HAPPENS RANDOMLY WHILE DRIVING AND WHEN AT STOP AND WHEN THE CAR IS BOOTING UP. THIS PREVENTS ADJUSTMENT OF SEVERAL COMPONENTS INCLUDING CLIMATE CONTROL, MANUAL LIGHTING, CRUISE CONTROL/AUTOPILOT, MUSIC IT HAS BEEN HAPPENING FOR OVER A MONTH, PROGRESSIVELY GETTING WORSE. SERVICE CAME OUT TO JUST RESET THE 12V AND UPDATE THE SOFTWARE AND SAID EVERYTHING IS GOOD BUT IT DEFINITELY IS NOT BECAUSE ITS GETTING WORSE DAY BY DAY

NHTSA ODI 11361923

MY INSTRUMENT PANEL AND BIG SCREEN GOES OUT AND IT STARTS TO BOOT LOOP WHILE I'M EITHER DRIVING OR WHEN I GET IN AND I TRY AND DRIVE OFF. MY TURN SIGNALS DON'T WORK AND I CAN'T SEE MY SPEED.

NHTSA ODI 11361442

CAR KEEPS SHUTTING OFF. PAID $7K FOR FULL SELF DRIVING. TESLA REFUSES TO CHANGE CHIP TO MCU 2 WITHOUT PAYING $2500 PLUS TAX. MCU1 FAILS WITH CAR SHUTTING OFF, NOT STARTING AT ALL, PHONE DISCONNECTED, APP DISCONNECTED, AC DEAD. YOU MUST FORCE TESLA TO CHANGE TO MCU2 AT NO COST.

NHTSA ODI 11361528

CAR MCU (MAIN COMPUTER THAT CONTROLS THE VEHICLE SYSTEMS) FAILED. WHEN THIS HAPPENS YOU LOSE TURN SIGNALS AND A/C AMONG OTHER VEHICLE CONTROL SYSTEMS. APPARENTLY THIS HAS BECOME SO COMMON MOST TESLA OWNERS I HEAR FROM HAVE HAD TO REPLACE THIS AT THOUSANDS OF DOLLARS. YOU CAN'T USE THE CAR UNLESS IT'S REPLACED AS SO MUCH DEPENDS ON IT (LIKE TURN SIGNALS & OTHER SAFETY FEATURES). TESLA SAYS IT'S A KNOWN ISSUE AND THE FIRST GENERATION (MCU1) HAS A MEMORY ISSUE THAT WILL CAUSE THIS FOR ALL OF THEM EVENTUALLY. YOUR ONLY CHOICE IS A REPLACEMENT (THAT WE ARE TOLD IS DEFECTIVE LIKE THE ORIGINAL) OR A FEW HUNDRED MORE FOR AN UPGRADE TO MCU2 WHICH TESLA DAYS THE DEFECT IS FIXED AND WON'T HAPPEN WITH. I FEEL BECAUSE THIS IS A KNOWN DEFECT THAT AFFECTS LEGALLY REQUIRED ITEMS LIKE TURN SIGNALS AND OTHER SAFETY FEATURES, THAT TESLA SHOULD ISSUE A RECALL OR PERFORM THE REPLACEMENT AT NO COST TO OWNERS.

NHTSA ODI 11361583

I UNDERSTAND THE NHTSA IS PRESENTLY INVESTIGATING ISSUES WITH THE EMMC WITHIN THE MCU (I.E., THE TOUCHSCREEN). MY VEHICLE HAS RECENTLY EXPERIENCED THIS ISSUE AND I WOULD BE HAPPY TO TALK TO AN INVESTIGATOR ABOUT MY EXPERIENCE.

NHTSA ODI 11360537

THE CENTER TOUCHSCREEN DISPLAY IS FAILING. THIS DISPLAY CONTROLS MOST FUNCTIONS OF THE VEHICLE FROM CLIMATE CONTROL TO ENTERTAINMENT. CURRENTLY, I AM UNABLE TO ACTIVE THE REAR DEFROSTER OR ADJUST THE CLIMATE CONTROLS. THIS IS A KNOWN ISSUE AND THE PROBLEMS WILL GET WORSE OVER TIME.

NHTSA ODI 11354901

MCU BLACKED OUT WHILE DRIVING ON HIGHWAY AND WHEN PARKED (SOMETIMES WHILE IN REVERSE). 'AUTOPILOT FEATURES UNAVAILABLE' AND 'CENTER DISPLAY UNAVAILABLE' ERROR MESSAGES. REAR VIEW CAMERA WAS NOT AVAILABLE. CAR STARTUP AND REBOOTS TOOK EXCESSIVELY LONG TIME. NAVIGATION AND VOICE COMMANDS WERE INOPERATIVE OR UNUSABLE DUE TO DELAY / INACCURACY. WEB BROWSER AND SCREEN RENDERING WERE INCREASINGLY DELAYED. ALL HAPPENED THE DAY AFTER FULL SELF DRIVE UPGRADE WAS INSTALLED ON 6/26/2020 WITH 30K MILES. TESLA REPLACED REAR CAMERA, WIRING FROM REAR CAMERA TO MCU (8/10/2020 WITH 31.4K MILES) AND, ULTIMATELY, THE REPLACED THE MCU WITH THE SAME OLD MCU (TEGRA CHIPSET, 8GB EMMC ON 8/26/2020 WITH 31.5K MILES). LOGS WITH DATES, TIMES AND SYMPTOMS AVAILABLE, ALONG WITH TESLA SERVICE REPAIR INVOICES WITH DATES, MILEAGE AND PARTS REPLACED.

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THE EMMC FLASH MEMORY IS FAILING, LEADING TO THE MAIN SCREEN BLACKING OUT FOR SEVERAL MINUTES BOTH WHILE DRIVING AND WHEN AT STOP AND WHEN THE CAR IS BOOTING UP. THIS PREVENTS ADJUSTMENT OF SEVERAL COMPONENTS INCLUDING CLIMATE (FANS, DEFOG, AC), MANUAL LIGHTING, CRUISE CONTROL/AUTOPILOT, ETC. IT HAS BEEN HAPPENING FOR OVER A MONTH, PROGRESSIVELY GETTING WORSE. TESLA IS TELLING US WE HAVE TO REPLACE THE FLASH MEMORY (~$500, BUT THERE IS NO GUARANTEE THE PROBLEM WON'T REOCCUR), OR REPLACE OR UPGRADE THE MCU (~$1500-2500). THE CAR WAS RECENTLY UPGRADED TO FULL SELF DRIVE HARDWARE (PAID FOR IN 2016) AND OTHERS HAVE REPORTED THAT THIS CONTRIBUTES TO THE MEMORY DYING, SO WE CONTEND THIS DESIGN FLAW SHOULD BE REPAIRED BY TESLA FOR FREE.

NHTSA ODI 11352816

MY PARKING BRAKE ACTUATOR HAS FAILED. TESLA HAS REFUSED TO REPLACE IT UNDER THE RECALL. THEY CLAIM THAT MY CAR WAS BUILT ONE MONTH AFTER THE RECALL ENDED, AND IS NOT IMPACTED. HOWEVER WHEN ASKED FOR THE DIFFERENT PART#'S THEY DID NOT PROVIDE HOW THEY DETERMINED MY PARKING BRAKE WAS NOT AFFECTED. I TRIED TO WORK WITH THEIR MANAGEMENT AND THEY CONTINUE TO DECLINE REPLACEMENT. MY CAR WAS BUILT IN 2016 NOVEMBER. IT IS HIGHLY UNLIKELY THAT A CUT IN AT THE FACTORY OCCURRED THAT QUICKLY THAT THEY DIDN'T USE THE DEFECTIVE PARTS DURING THIS TIME.

NHTSA ODI 11352290

PASSENGER DOOR AUTOMATICALLY OPENED WHEN VEHICLE IS IN MOTION ON A CITY STREET. NO PASSENGER WAS OCCUPYING THE SEAT.

NHTSA ODI 11351725

MEDIA CONTROL UNIT (MCU) STOOPED WORKING DUE TO A CHIP FAILURE. THIS RESULTED IN A BLANK MAIN SCREEN (WHICH CONTROLS MANY FUNCTIONS OF THE CAR). THE AC DID NOT WORK, NOT DID THE TURN SIGNALS, OR REVERSE CAMERA. I HAD THE FAULTY CHIP REPAIRED AT MY EXPENSE AND CAR FUNCTIONS FINE NOW. TESLA IS AWARE OF THIS ISSUE, AND IS UNWILLING TO TAKE RESPONSIBILITY FOR SOMETHING THAT CAN CLEARLY CREATE AN UNSAFE VEHICLE.

NHTSA ODI 11350583

THE CENTER SCREEN (INFOTAINMENT CENTER) WENT BLANK ON ME AND I COULD NOT CONTROL MAIN FEATURES. I COULDN'T CONTROL MY SUNROOF WHICH WAS LEFT OPEN TO VENT. I COULDN'T USE MY REAR VIEW CAMERA. ALL SENSORS WERE NOT WORKING. THE AIR CONDITIONING AND HEATER WAS MY WORKING AND I COULD NOT CONTROL THEM. DEFROSTER AND RADIO WERE NOT WORKING AS WELL. I COULD NOT CONTROL THE HEADLIGHTS AND CERTAIN DRIVING MODES.

NHTSA ODI 11349272

HERE IS A 2016 MODEL S IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37074046?ROWNUMBER=18 IT HAS NOT BEEN IN A CRASH, THERE IS NO SIGN OF IMPACT DAMAGE AND NO AIR-BAGS HAVE BEEN DEPLOYED. THE BACK WHEEL HAS BEEN WRENCHED OFF BY THE TORQUE OF THE MOTOR. ALL OF THE SUSPENSION LINKS AND ALSO THE CAST LOWER ARM HAVE SNAPPED. THERE HAVE BEEN SO MANY SIMILAR FAILURES IN TESLAS THAT IT IS ABSOLUTELY CERTAIN THE SUSPENSION PARTS ARE TOO WEAK FOR THE JOB. THIS IS GETTING SILLY. WHEN YOU HAVE A MOMENT TO SPARE WOULD YOU PLEASE DEMAND A RECALL. THANK YOU KEEF

NHTSA ODI 11349314

THIS IS AN ON GOING PROBLEM WITH THE LARGE CENTER SCREEN THAT CONTROLS ALMOST EVERYTHING EXCEPT DRIVING THE CAR. IT WOULD FREEZE AND STOP ALL CONTROL OF NAVIGATION, AC, AUDIO, OTHER AUXILIARY FUNCTION. I HAD IT REPAIRED AT LEAST 10 TIMES. MOST RECENT PROBLEM IT HAS FOR THE PAST 2 MONTHS IS ALL AUDIO FUNCTION STOPPED WORKING. NO AUDIO AT ALL, EVEN WHEN TURN SIGNAL WAS ON. IT TAKES MORE THAN ONE MINUTE TO START UP THE VEHICLE EVERY TIME.

NHTSA ODI 11348880

THE MCU FAILED EARLY WHICH CAUSES THE ENTIRE CAR TO BE UNDRIVABLE. THE CAR WILL NOT UNLOCK AND THE DRIVER DOES HAS ACCESS TO THE VEHICLE. APPARENTLY THIS WAS KNOWN FLAW BY TESLA AND INSTEAD OF FIXING IT UNDER WARRANTY, THEY ARE CHARGING THE OWNERS $2000-$5000 TO REPAIR.

NHTSA ODI 11344252

WOULD YOU GUYS PLEASE DO ME A FAVOUR AND JUST LOOK AT THE PHOTOGRAPHS OF THIS SHOMPY WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37025307?ROWNUMBER=5 THIS IS INSANE. HOW MANY MORE EXAMPLES DO YOU NEED? HOW MANY MORE PEOPLE NEED TO DIE? I PLEASE PLEASE PLEASE RECALL THESE DEADLY CARS. THANK YOU. KEEF

NHTSA ODI 11343808

MCU FAILURE JUST OUTSIDE OF WARRANTY CAUSEING LACK OF SAFETY FEATURESSUCH AS LOSS OF BACKUP CAMERA, LOSS OF TURNING SIGNALS, LOSS OF EMERGENCY HAZARD LIGHTS, LOSS OF HEADLIGHT CONTROLS, UNLOCKING DOORS FROM INSIDE OF THE VEHICLE. FEE TO REPLACE THESE BASIC SAFETY FEATURES WAS $2000

NHTSA ODI 11343714

CENTER CONSOLE IS NOW EXPERIENCING THE "BLACK SCREEN OF DEATH" AFTER 4 YEARS OF OWNERSHIP. SAME ISSUE AS DESCRIBED HERE: HTTPS://ELECTREK.CO/2020/06/24/TESLA-INVESTIGATION-MCU-TOUCHSCREEN-EMMC-FAILURE/

NHTSA ODI 11343481

HANDLE ON PASSENGER SIDE FAILED, COULD NOT OPEN DOOR. TOUCHSCREEN FAILURE, LOSS OF ALL SYSTEMS EXCEPT BASIC DRIVING FUNCTIONS, THIS HAPPENED AFTER TURNING ON CLIMATE MODE. NOW CLIMATE MODE IS CONSTANTLY ON RUNNING THE A/C FOR THE LAST 2 WEEKS

NHTSA ODI 11343145

MY MAIN CENTER DISPLAY WENT BLANK. FAILED TO COME BACK AFTER MULTIPLE REBOOT ATTEMPTS. CLIMATE CONTROL, GPS, SUSPENSION, BACKUP CAMERA, AND MOST FUNCTIONALITY LOST. FIRST NOTICED WHEN STATIONARY IN MY GARAGE.

NHTSA ODI 11342834

THE MAIN SCREEN IN MY TESLA OFTEN EXPERIENCES LONG START TIMES, SHUTS OFF UNEXPECTEDLY WHILE DRIVING ON HIGHWAY OR SURFACE STREET, LIMITING ABILITY TO CONTROL HEADLIGHTS, REAR VIEW CAMERA, OR OPERATE DEFROSTERS AND TURN SIGNALS. ONE INSTANCE, I WAS UNABLE TO SWITCH ON HEADLIGHTS WHILE DRIVING. ANOTHER TIME I WAS UNABLE TO ACTIVATE MY LEFT TURN SIGNAL WHILE DRIVING, INSTEAD THE CAR ACTIVATED A PORTION OF THE LEFT HEADLIGHT. I FREQUENTLY NEED TO FOLLOW A REBOOT PROCESS ON VEHICLE START IN ORDER TO DRIVE. THE DELAY IN OR NEED TO REBOOT PRIOR TO VEHICLE STARTUP HAS BEEN OCCURRING MORE FREQUENTLY IN RECENT MONTHS. I'VE ALSO EXPERIENCED GARBLED DISPLAY GRAPHICS WHILE DRIVING, REQUIRING THE NEED TO REBOOT (ONE OR MORE TIMES) TO OPERATE VEHICLE FUNCTION. THE VEHICLE IS STILL UNDER WARRANTY AND SERVICE CENTER INFORMED ME THAT THE MCU COMPUTER WILL FAIL IN APPROX. 1-1.5 YEARS, BUT COULD NOT BE REPLACED NOW.

NHTSA ODI 11342668

MCU1 SHOWS SIGN OF FAILURE BUT NO OPTION OTHER THAN PAY OVER 1000 DOLLARS FOR REBEBRISH PART FROM TESLA OR UPGRADE TO CU2 TO ENSURE BEING IN DANGER IN THE FUTURE FOR $2500 0LUS TAX REGARDLESS YOU HAVE WARRANTY OR NOT.

NHTSA ODI 11342678

MCU1 FAILURE. NOT ABLE TO HAVE ACCESS TO CONTROL PANEL FOR AC, POWER CHARGING, MAIN CONTOL SCREEN IS BLACK AND UNRESPONSIVE

NHTSA ODI 11342524

MAIN CONTROL SCREEN ROUTINELY WENT BLACK. RENDERS THE AC AND OTHER CRITICAL VEHICLE CONTROLS USELESS. THIS IS A KNOWN FAILURE FOR MCU1. THIS HAPPENED MOSTLY WHILE DRIVING. SCREEN WAS REPLACED BY TESLA WITH REFURBISHED MODEL WHICH WILL FAIL THE SAME WAY. RATHER THAN REPLACING WITH MCU2 WHICH DOES NOT FAIL IN THIS MANNER.

NHTSA ODI 11342284

MCU1 SCREEN CONSTANTLY REBOOTS TAKING AWAY ALL CONTROLS FROM THE DRIVER. HAPPENS MULTIPLE TIMES. WHEN SCREEN BLACKS OUT IT WILL LAST HOURS OR DAYS AND YOU ARE UNABLE TO CONTROL ANYTHING INSIDE THE CAR AS IT IS THE MAIN UNIT THAT CONTROLS ALL ITEMS INSIDE THE CAR.

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