What 1,501 owners told NHTSA about the 2016 Ram 1500 Crew Cab

I've been trying for over three years to obtain a repair for severe lag in acceleration in my 2016 Dodge Ram Eco Diesel. It's a critical safety hazard. A recall was issued June 2022, but Dodge continues to say a remedy is not available. Dodge has known about this issue for several years, and still does not have a fix? As I said in my first complaint submitted Jan 2020 (11300317), how many lives will continue to be put at risk because of this issue? Please help.

NHTSA ODI 11501200

The contact owns a 2016 Ram 1500. The contact stated while driving 55 MPH, the vehicle was vibrating. There was an abnormal buzzing noise detected. There were no warning lights illuminated. The contact then received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 71,000. VIN tool confirms parts not available.

NHTSA ODI 11500880

Fuel Level Sensor & Pump Fail

NHTSA ODI 11497931

I experienced a loss of power while driving roughly 2 months ago while driving on the highway. I took my truck to an independent shop, who diagnosed the problem as a premature failure of the High Pressure Fuel Pump. They informed me that the fuel pump is under recall warranty, and I should take my truck to the dealer to have the recall fulfilled. The dealer informed me that the recall could not be performed on my vehicle, due to a lack of recall parts. I have called Chrysler Customer care, who informed me there is no way for Chrysler to help me until the recall parts become available which could take months or years to produce. I also called Ram Customer care and received a similar solution to fulfilling the recall. At this moment in time, my truck is completely immobile. I am without a vehicle to commute to and from work or school. I am a college student that cannot afford to dish out the money necessary to fix my truck, when the problem should be fixed under recall warranty.

NHTSA ODI 11496682

For the time iv'e owned the truck it has stalled out randomly while driving leaving me either in the middle of the street or blocking a drive though. Mostly recently it refused to start leaving work and never started after that. Truck sat in my works parking lot for about 3 weeks before I took it to a dealer in that time we diagnosed it as a fuel issue as it would crank fine and would only start as we sprayed diesel down the intake. Truck has now been at local dealer for 4 months with the solution looking to be the most recent High Pressure Fuel Pump recall that just opened. Dealer seems to be sitting on their hands waiting for something magic to happen for the issue to be resolved but nothing is being done to fix this part failure. Truck has left me blocking traffic on multiple events and dealer says they cant inspect my pump until the backordered one arrives which is next year in February. Warning light that would appear all the time was that my fuel injection quantity was lower than expected (P026C) and O2 sensor out of range during deceleration on bank 1 sensor 1(P2297)

NHTSA ODI 11491812

My truck has a recall NHTSA CAMPAIGN ID: 22V406000. The truck will randomly die while on the highway forcing me to pull over 3 lanes with no power at all, then the truck will not start for 5 minutes. I brought the truck to the dealer and they will not fix the problem and told me they don’t have a fix yet and it’s expected late 2023. I use my truck for work to pick up equipment and need it almost on a daily basis. I called Chrysler and they said the same thing. I asked if they would buy it back butthey told me it doesn’t qualify for a buyback. It’s not safe to drive.

NHTSA ODI 11488740

The frame mount where the front fuel tank strap slides into has corroded out causing my fuel tank strap to release from the frame and allowing my fuel tank to sag in the front.

NHTSA ODI 11486569

Said there will not be any recall fixed anytime soon

NHTSA ODI 11485420

Fuel pump leaking. Gasoline leaked in garage. I park in a garage and the smell of gasoline extremely strong. Water heater located in garage. Fuel pump replaced on 8/27/2022. No warning lamps or messages.

NHTSA ODI 11481571

There is an open recall for certain vin#'s 20v-475 that happened to my vehicle and according to message boards a lot of other vehicles that have the failure of the tone wheel to the exact way the recall is listed but for some reason the vin does't fall under the recall. My vehicle had a complete shut down without warning or noises while driving at highway speeds on a windy narrow parkway with minimal shoulder. If I wasn't driving in the right lane at the time my situation could've been even more dangerous than it already was. I don't understand how a part that that is used in all ecodiesel engines from 2014-2018 and has a known failure is supposedly only affecting a small percentage of engines when they all have the same part. I have searched message board after message board and have found a lot of listings of this part failure all on vin's that for some reason aren't on the recall. As a SAFETY precaution letters should've went out to all ecodiesel vehicles within those years to at least alert drivers theres a potential for this failure. If it wasn't for the fuel pump recall that they do not have a fix for, I wouldn't have been as aware of m vehicle possibly shutting down without warning. Again I think as a SAFETY precaution letters should be sent to all ecodiesel owners alerting them of this possible engine failure that could endanger their lives and open an investigation to see why a part used in all of the vehicles only affects certain ones when it is obviously failing in all ecodiesel engines.

NHTSA ODI 11479490

While traveling at highway speeds on a narrow parkway with minimal shoulders, the vehicle without warning or noise shut down, almost causing a major accident and I wouldn't have been able to get to the shoulder if I wasn't in the right lane. The shoulder barely had room for my truck putting myself and other vehicles at risk. There was ABSOLUTELY no warning that my car was going to completely shut down, no lights illuminated on my dash until i was on the grass and the engine was dead. The dealership confirms the exact issue was a failure of the Magnetic tone wheel that has a NHTSA Recall# 20V-475, that is an identical symptom and diagnosis to my exact issue. The dealership Meadowlands of Carmel (845)225-8468 [XXX] in the service department quoted me $1,600.00 plus tax to replace the magnetic tone wheel. I am also a government employee and I am unable to get to work. My engine type and year (2016) is identical to this recall stated above (20V-475), but for some reason that no one at RAM Customer Service or the RAM Recall Department can identify why my VIN number is excluded from a recall that my VIN is clearly a part of. I had ZERO symptoms, warnings before I could have been potentially killed. My kids were thankfully not in the car with me. I feel this is well within the spectrum of my VIN number qualifying to participate in this recall coverage, as well as other RAMS who may not even be aware of this without doing their own research of the circumstances and symptoms. I feel incredibly lucky to be alive and I follow my maintenance as recommended to a tee. Please feel free to go to Meadowlands in Carmel, NY: 1952 US-6 Carmel, NY 10512. Please see recall I am referring to: https://static.nhtsa.gov/odi/rcl/2020/RCLRPT-20V475-5815.PDF Time is of the essence for me and if i can be of any help please do not hesitate to call me at [XXX]. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11478695

Remedy is not available

NHTSA ODI 11469902

Purchased my 2016 Ram 1500 Crew Cab 4x4 SLT Big Horn June 2019. At that point the previous owner had the truck in the shop and while there it was diagnosed that the fuel pump failed. About January 2020 I stated having the famous Hemi Tick but not all the time. I'm very ocd on all maintenance of my truck, witch I or my husband and son; both certified diesel mechanics. I only run Valvoline Full Synthetic 5w-20 oil and a K&N Oil Filter and is changed before the 5k mark. Fast forward to Oct 2021 truck starts not wanting to start, Tick is very very loud and does it warm or cold does not matter. At times would not even start. Send it to the local dealership, with CEI on, they diagnosis as 4 manifold studs are broken, 800 bucks later they are replaced. But only 4, supposedly two on each side. Get truck back, drive maybe 5 miles CEI back on. Truck running as if it has no power, getting no fuel. Was able to get it home, called dealership next morning took truck back. This happened mutiple times. Called the main dealership in Edmond, Oklahoma in an attempt to get someone to figured out why I kept getting told my truck was fixed and it was not. Come to find out after 3 months in the shop the fuel pump yet again failed. Now, there is a recall and my vin is not included but yet I have had TWO failed fuel pumps. And now June 2022 I have the famous Hemi Tick again. To witch I can only guess is the other manifold studs that they for some dumb reason did not replace when they should have.

NHTSA ODI 11469684

There is a current safety recall W58/NHTSA 20V-475 that covers certain ram trucks. My trucks vin didn't make the list. My trucked stalled on the interstate and the dealer diagnosed it has the tone wheel delaminated. I'm not sure how the vehicle manufacture or you came up with the VIN list but there are multiple vins that didn't make the list and having this exact failure.

NHTSA ODI 11468305

While driving, gas gauge dropped to "E", despite having nearly a full tank of gas. Gas light began flashing, check engine light came on, and a "fuel sensor fail" message displayed on the panel. After much research, this seems to be an ongoing problem with Ram 1500 models from 2014-2017.

NHTSA ODI 11456324

When traveling at speed, the vehicle shudders or bucks as if the engine cuts out briefly, then resumes normally for a few seconds, then does it again. It creates a hazard on the highway as I attempt to move to the side of the road or travel slowly to avoid damaging the vehicle further. I took the vehicle to the local dealer and they diagnosed a Delaminated Tone Wheel, the same exact issue as described in Safety Recall W68 / NHTSA 20V-475. The claim that my vehicle is not included in the recall, because it was manufactured 6/07/2016, which is just outside the date window of included vehicles. There seems to be no question that the issue of Tone Wheel Delamination is broader in scope that described in W68 and I am petitioning an expansion of that recall to include all vehicles that potentially have this issue. Both the dealer and FCA refuse to cover the cost of the repairs at this time.

NHTSA ODI 11452968

I was exiting the freeway, sped up from about 55mph to pass a semi before the exit narrowed and my '16 RAM 1500 Ecodiesel just stopped working. I got warning lights one after another, "engine oil low pressure", "electric system" "brake system" basically the whole christmas tree lit up. I was almost hit and probably killed by the 18 wheeler I just passed, coasted to a stop and pulled over. Engine would not start back up. Got towed to a shop. Mechanic found that the "crankshaft tone ring/wheel" had lost some of it's magnetic material and that caused the almost catastrophic shut down. Mechanic found Chrysler safety recall W58 and W68 that are for this exact issue for my exact make, model, year and engine type- so I call RAM/Chrysler and they say it's my problem because my VIN is not subject to these recalls. I asked them if the recall is for this exact issue, for the exact make, model, year, and engine then how do can they refuse to even escalate the issue or look into it. This is a known issue, I almost died and am out a couple thousand dollars. The contact is requesting to be reimbursed $1700 for the repairs.

NHTSA ODI 11452267

I own 2016 Ram 1500 Crew Cab 4x4 SLT Big Horn. I purchased the truck in June 2019 at our local Dodge Dealership in Vinita, Oklahoma with 59k on it. Truck ran fine, did have the Hemi Tick startin until December 20,2021 and the CEL came on. Personally had my husband, CAT Certified Diesel Mechanic run the codes. To witch P062A Circuit "A" Fuel Pump Range/Performance Code was given. Truck was parked and dealership, Vance Dodge Miami, OK was called. Truck taken on December 28,2021. Told the tech before hand while our daughters Nitro was getting fixed when he got my truck to go through it and make sure no other issues. Once truck was there few days later they called telling me that I had 4 broken Exhaust Manifold Bolts, needed another new battery, and CEL was on due to Fuel Pressure Switch failure. Picked truck up Jan 6, 2022. Did not even get out of city limits when CEL back on. Drove it 15 miles home. Changed the battery with brand new one. CEL back on, called dealership, requested Manager. Told to bring back in the following Monday. Truck back @ dealership Jan 10, 2022 just picked back up Feb 2,2022 to witch CEL IS STILL ON. after a month they fixed a 200 dollar connector behind the driver wheel and it still has not fixed the frickin issue. Now it's still throwing P062A code. Dealership acted as if they was beyond annoyed by me & my truck. Will yet again call them Monday. And now my exhaust is rattling that they just had off. I have paid out of pocket for all these repairs and they are getting beyond expensive and I'm not the only one with these issues. My truck has had all work done when suggested if not before. As well as the original owner who I know. My truck is not abused or neglected. I don't put cheap parts on it either, had I had been able to find ARP Manifold Bolts it would have gotten them .. This is getting beyond ridiculous.. Something needs to be done I spent way too much money for my truck to have all these issues. BTW, my truck is paid for I owe $0.00

NHTSA ODI 11450515

While driving, the vehicle began to decelerate. As the gas pedal was pressed, the vehicle continued to slow down. I had to pull over and get a tow. The truck acted as if it was not getting any fuel. It only has 60,000 miles and is a 2016 Ecodiesel engine. My life was put at risk because it abruptly decreased speed in ongoing traffic. The mechanic found metal shavings in the fuel filter and says the entire fuel system needs to be replaced. The engine light appeared on the dash and the vehicle slowed simultaneously.

NHTSA ODI 11448291

The contact owns a 2016 Ram 1500. The contact noticed while the vehicle was parked at a service center that there was gasoline leaking from underneath the vehicle. The contact drove the vehicle to his residence. The contact inspected the vehicle and found a leak in the main fuel line. The contact stated that the fuel line needed to be replaced. The local dealer was contacted to schedule the repair however, the contact was informed that the part would not be available for approximately 90 days. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,532.

NHTSA ODI 11444040

Fuel sensor has failed which appears to be a common problem with the 2016 Ram 1500, this is a very expensive fix for people on a fixed income for a part that has a history of failing. The dealer wants to charge in excess of $800.00 dollars for this repair installing the same part they know is going to fail in time. There are many blogs on the internet stating that the part fails at random miles. Imagine being out on the road and running out of gas in the middle of nowhere as you do not have the financial means to get this repaired. This part should be recalled and repaired as other parts are such as the air bag that might explode. This is very concerning for individuals that are paying for this repair. Thank you.

NHTSA ODI 11442429

Vehicle recently began refusing to accept fuel, nearly stranding me on a road trip with no way to drive it. Tested on multiple pumps/stations and filling positions, and the problem persists. Cannot get more than 1/4 gallon of fuel into the tank without the pump shutting off automatically.

NHTSA ODI 11431858

Ram 1500 Fuel Sensor malfunctions over time providing an empty reading when fuel level is well above zero. Part is poorly designed and can lead to confusion as to the actual fuel reading. In researching this issue, it appears that many other RAM 1500 owners are experiencing the same issue -- https://www.youtube.com/watch?v=8jlJjR2cDck.

NHTSA ODI 11427617

Engine speed surged while pulling into parking space. Bringing to dealer to have checked. No warning, or codes given. $1500 in damages to my vehicle and probably the same to the parked car in front of me. Worried about my safety now with this sudden acceleration.

NHTSA ODI 11424864

The contact owns a 2016 Ram 1500. The contact stated that the fuel gauge erroneously read that the fuel tank was empty although there was fuel in the fuel tank. The contact indicated that after filling the fuel tank, the fuel gauge would read empty after using approximately a quarter of the fuel in the fuel tank. During the failure, the check engine warning light and low fuel warning light were illuminated. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The approximate failure mileage was 56,000.

NHTSA ODI 11419237