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What 61 owners told NHTSA about the 2016 Mercedes-benz Sprinter 3500 Cargo Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (61)Crash / fire / injury (5)Transmission & drivetrain (14)Brakes (13)Airbags (12)Electronic Stability Control (esc) (12)Speed control (10)Electrical system (9)Wheels (7)Engine (4)Body & structure (2)Fuel system (2)

1 of 61 complaints match · Airbags · crash/fire/injury only · clear filters

Sep 30, 2019AirbagsCrash3 injuries

TL* THE CONTACT OWNS 2016 MERCEDES-BENZ SPRINTER 3500. WHILE DRIVING 40-45 MPH, THE CONTACT WAS INVOLVED IN A CRASH WITH A SCHOOL BUS TRAVELING NORTH AT 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, SEVERAL CHILDREN ON THE SCHOOL BUS SUSTAINED MINOR INJURIES. THREE STUDENTS SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A LOCAL TOW LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT *TR *DT*JB

NHTSA ODI 11258988

Working with the data? Download all 61 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Mercedes-benz Sprinter 3500 Cargo Van verdict →