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What 29 owners told NHTSA about the 2016 Mercedes-benz S-class Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (29)Crash / fire / injury (1)Visibility & wipers (4)Body & structure (3)Speed control (3)Brakes (2)Engine (2)Seat belts (2)Steering (2)Tires (2)Wheels (2)Airbags (1)

2 of 29 complaints match · Brakes · clear filters

Aug 1, 2020Speed controlElectronic Stability Control (esc)Brakes

WHEEL SPEED SENSOR FAILURE REOCCURRING CONSTANTLY ON VEHICLE, OTHERS SEEM TO HAVE SAME ISSUE. REOCCURS DUE TO PART FAILURE I WOULD SUGGEST. CAUSES DANGEROUS CONDITIONS WITH ABS AND TRACTION CONTROL FAILURE.

NHTSA ODI 11342662

Apr 3, 2016Speed controlBrakes

FROM 2014 THROUGH 2016 THE INTELLIGENT DRIVE AND THE DRIVER ASSISTANCE PACKAGE DOES NOT WORK. I KEEP SAYING THE S550 THINKS 200 FEET IS 90 FEET AND 100 FEET IS 30 FEET. WHAT I MEAN TO SAY IS THE SYSTEMS THINK 90 FEET DISTANCE IS 200 FEET AWAY AND 30 FEET IS 100 FEET AWAY. IT DOES NOT MEASURE THE DISTANCE PROPERLY. IT COULD BE, AND MOST LIKELY, A PROGRAMING ISSUE. IT IS THE SAME ON ALL THE 2014 THROUGH 2016 S550'S I HAVE TRIED. THE OTHER THING IT DOES WITH THE DISTRONIC CRUISE CONTROL IS WHEN IT STARTS TO BRAKE, THE DISTANCE SET DECREASES AND THE CAR SPEEDS UP AND AGAIN THE DISTANCE SET DECREASES AND THE CAR SPEEDS UP AND SO ON. IT CHANGES THE DISTANCE ( YOU CAN SEE IT HAPPEN IN THE IN THE MENU SETTING ON THE SPEED AND TACHOMETER SCREEN) AS SOON AS THE CAR AUTONOMOUSLY BRAKES. SET IT AT 200 FEET AND IN REALITY IT IS 90 FEET AND AS SOON AS IT BRAKES THE DISTANCE TO KEEP INSTANTLY DROPS TO JUST UNDER WHAT IT IS SET AT SO THE CAR THINKS THE DANGER IS OVER AND SPEEDS UP AGAIN AND THEN BRAKES AGAIN. AND YOU KEEP GETTING CLOSER AND CLOSER TO THE CAR IN FRONT BECAUSE THE SET DISTANCED KEEPS CHANGING AND YOU HAVE TO BRAKE SO YOU DO NOT HIT THE CAR IN FRONT BECAUSE THE S550 WON'T. I HOPE THIS MAKES SENSE. IT IS EASIER TO SHOW WITH THE DISTANCE GRAPHIC UP ON THE SCREEN. THE WHOLE SYSTEM IS COMPLETELY SCREWED UP. AS IS THE LED LIGHTING SYSTEM IN THE SNOW AND FREEZING RAIN AND SLUSH. CANNOT DRIVE IT AT NIGHT IN A WINTER STORM. IT ALL HAPPENS AROUND TOWN TO HIGHWAY SPEEDS. I WAS ACTUALLY TOLD BY THE SERVICE MANAGER FOR THE DISTRONIC CRUISE TO WORK I HAVE TO BE DRIVING FASTER THAN 75 MPH. MY 2007 S550 4 MATIC'S DISTRONIC AND AUTONOMOUS BRAKING WORKED PERFECTLY.

NHTSA ODI 10853154

Working with the data? Download all 29 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Mercedes-benz S-class Phev verdict →