Aug 9, 2017Wheels
VEHICLE IS EQUIPPED WITH CONTINENTAL CONTIPROCONTACTS 245/40R18 TIRES THAT CREATES A SIDEWALL BUBBLE/BLISTERS. I REPLACED 2 FRONT TIRES ALREADY WITH VEHICLE MILEAGE LESS THAN 7,500 MILES. NOW BOTH REAR TIRES THAT HAVE LESS THAN 11,000 HAVE BOTH ESTABLISHED SIDEWALL BUBBLES/BLISTERS. ALL TIRES ARE CURRENTLY CONTINENTAL TIRES.
NHTSA ODI 11014001
Aug 3, 2017Electrical systemAirbagsCommunication
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR RANDOMLY FLASHED. THE ON STAR COMMUNICATION SYSTEM GENERATED REPORTS AND CALLED TO INQUIRE IF THERE WAS A CRASH. THE DEALER (MERCEDES-BENZ OF BEVERLY HILLS, 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210, (310) 659-2980) WAS UNABLE TO DISCONNECT THE ON STAR COMMUNICATION SYSTEM AND STATED THAT THE CONTROL UNIT PREMATURELY FAILED BECAUSE OF COFFEE THAT MAY HAVE SPILLED IN THAT AREA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. ..UPDATED 10/25/17 *BF *JS
NHTSA ODI 11012650
May 6, 2017Transmission & drivetrain
I HAVE HAD 2 MB E-350 ENGINE FAILURES WITHIN 13 MONTHS. BOTH WERE "CAMSHAFT SENSOR" ISSUES. WHEN I RESEARCHED THIS ISSUE I SEE THAT MB HAD A KNOW DEFECT IN OR ABOUT 2009 WITH THESE ENGINES. I BELIEVE THAT IT REMAINS UNRESOLVED TODAY. THE CHANCES OF ONE PERSON HAVING 2 VEHICLES WITH THE SAME DEFECT CAUSING APPROXIMATELY $9,000 EACH IN LOSSES IS CLOSE TO THE CHANCES OF BEING ATTACKED BY A BLACK BEAR AND A POLAR BEAR IN THE SAME DAY. I THINK THAT THERE IS A HIDDEN DEFECT THAT MB IS NOT RECOGNIZING. IT IS COSTING CONSUMERS THOUSANDS OF $$ IN REPAIRS DUE SOLELY TO THIS DEFECT AND SHOULD BE A MB COST.
NHTSA ODI 10983849
Feb 15, 2017Transmission & drivetrain
WHEN ACCELERATING FROM A STOP, THE 722.9 7G-TRONIC AUTOMATIC TRANSMISSION SOMETIMES GET STUCK IN 1ST GEAR. THE ENGINE SPEED ALMOST INSTANTANEOUSLY EXCEEDS 5000 RPM. THE CAR MUST BE IMMEDIATELY DRIVEN OFF THE ROAD, THE ENGINE TURNED OFF AND THEN RESTARTED. THE TRANSMISSION WILL THEN SHIFT PROPERLY UNTIL THE NEXT TIME IT FAILS WHICH COULD BE AT ALMOST ANY TIME. THIS IS A VERY COMMON COMPLAINT WHICH MERCEDES BENZ HAS KNOWN ABOUT FOR YEARS. ONLY MERCEDES BENZ WILL REPAIR THE PROBLEM SINCE THEY WILL NOT ALLOW 3RD PARTIES ACCESS TO THE REPAIR PARTS. THEIR COST TO REPAIR IS IN EXCESS OF $2000. THERE IS A PENDING CLASS ACTION LAWSUIT AGAINST MERCEDES BENZ FOR THIS ONGOING ISSUE: CASE 2:16-CV-00727-DSF-E. CHARLIE A. JACQUO-STEVENSON AND COREY R. STEVENSON, ON BEHALF OF THEMSELVES AND ALL OTHERS SIMILARLY SITUATED, PLAINTIFFS, VS. MERCEDES-BENZ USA, LLC, D DEFENDANT.
NHTSA ODI 10954937
Jan 25, 2017AirbagsSeat beltsBrakesCrash1 injury
MY VEHICLE WAS MOVING THRU INTERSECTION WHEN ANOTHER VEHICLE RAN A RED LIGHT. I HIT THE BRAKES, BUT STILL CRASHED INTO SIDE OF OTHER VEHICLE AT 20-25 MPH. MY VEHICLE HAD FRONT END DAMAGE AND WAS A TOTAL LOSS. I WAS WEARING A SEAT BELT, BUT IT DID NOT HOLD ME TO THE SEAT. I HIT THE STEERING WHEEL WITH MY CHEST AND HAD TO GO TO HOSPITAL FOR X-RAYS. ALSO, THE STEERING WHEEL AIR BAG DID NOT DEPLOY. THE DEALER SAID I WAS NOT GOING FAST ENOUGH TO DEPLOY AIR BAG. THAT IS NOT TRUE. *TR
NHTSA ODI 10947642
Dec 25, 2016Fuel systemSpeed control
CAR SHOWN INTERMITTENT PROBLEM OF NOT ACCELERATING WHEN GAS PEDAL IS PUSHED. IT WILL GIVE MANY JERKY MOVEMENTS BUT THEN AFTER FEW MINUTES DRIVING LIKE THIS IT WILL NORMALIZE. I TOOK IT TWICE TO DEALER AND THEY COULD NOT IDENTIFY OR REPLICATE PROBLEMS. THEN MY WIFE TAKING KIDS TO SCHOOL HAS SIMILAR PROBLEM SO I GOT SCARED FOR SAFETY OF KIDS AND WROTE TO THEIR HEAD QUARTER. THEY TOLD ME TO TAKE THE CAR BACK TO DEALER AND LEAVE IT FOR 5-6 DAYS SO THEY CAN TRY TO FIND THE PROBLEM. AFTER FEW DAYS THEY GAVE ME "GREAT NEWS" THAT THEY CONFIRM THE PROBLEM AND IDENTIFY THE SOURCE IT IS"WATER IN THE GAS" I WAS TOLD THAT COSTCO AND SMITH SELL CHEAPER GAS BUT QUALITY IS NOT GOOD AND TOLD ME TO WATCH" CHANNEL 3"WHERE THERE WAS A REPORT IN THIS REGARD. I TOLD THEM THAT I DON'T BUY THIS THEORY AS COSTCO AND SMITH ARE TWO BIG COMPANIES TO ALLOW THIS LACKING AND I SEE THOUSANDS OF OTHER MOTORISTS GETTING THEIR TANK FILLED THERE. THEY TOLD ME THAT MB WILL NOT GUARANTEE UNTIL GAS HAS NOT CHANGED AND I AGREED TO CHANGE THE GAS AND GET LATER FILL UP FROM "CHEVRON".OR THE SAFETY OF MY KIDS I STILL FOLLOW THEIR RECOMMENDATIONS AND GAS IS ONLY REFILLED FROM CHEVRON BUT AS I SUSPECTED THIS IS NOT THE PROBLEM AS CAR CONTINUES TO HAVE SIMILAR PROBLEM AND WILL NOT SPEED UP BY PUSHING ACCELERATOR INTERMITTENTLY . DUE TO RISK CAR IS ALMOST KEPT IN GARAGE AND USED ONLY FOR INTENSE NEED. *TR
NHTSA ODI 10937370
Oct 20, 2016Fuel system
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT WAS UNABLE TO PUMP FUEL INTO THE VEHICLE WITHOUT WARNING, AND HEARD A CLICKING NOISE. THE CONTACT HAD TO BE ASSISTED BY ANOTHER MOTORIST. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,700.
NHTSA ODI 10917624
Oct 7, 2016Speed control
MY WIFE WAS TRAVELING AT 65 MILES PER HOUR IN THE HIGH OCCUPANCY VEHICLE LANE OF THE LONG ISLAND EXPRESSWAY WHEN THE CAR SUDDENLY DECELERATED AND A WARNING LIGHT CAME ON THE DASHBOARD. THE VEHICLE WOULD NOT ALLOW HER TO ACCELERATE ANY LONGER AND SHE BECAME DISABLED INSTANTLY CAUSING AN EXTREMELY DANGEROUS SITUATION FOR HER. OBVIOUSLY SHE HAD TO ATTEMPT TO GET OFF THE HIGHWAY, OR AT LEAST ONTO THE SHOULDER. HOWEVER SHE HAD TO CROSS FOUR LANES OF TRAFFIC WHILE GOING TWENTY MILER PER HOUR.
NHTSA ODI 10914397
Oct 3, 2016Body & structure
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT STATED THAT THE PANEL BETWEEN THE SUN ROOF AND WINDSHIELD SHATTERED WHILE BEING COVERED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE ISSUE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.
NHTSA ODI 10911369
Jan 29, 2016
THE CAR UNINTENTIONALLY ACCELERATES WHEN STARTING FROM A STOPPED POSITION. THE ENGINE REVS UP THEN THE CAR LURCHES. THIS HAS HAPPENED SEVERAL TIMES WHEN TRYING TO PROCEED FORWARD AND BACKWARD. THE CAR WAS BROUGHT IN FOR SERVICE BUT NO ISSUES WERE FOUND AND THE CAR RETURNED AS WAS.
NHTSA ODI 10823038
Jan 15, 2016SteeringCrash1 injury
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING SYSTEM SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE. DURING THE CRASH, THE MESSAGE "MALFUNCTION" DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED LACERATIONS TO BOTH HANDS DURING THE CRASH, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,000.
NHTSA ODI 10820475
Jan 8, 2016Visibility & wipers
WINDSHIELD WIPER DOES NOT WORK FASTER ENOUGH AT HIGH SPEED TO ALLOW AUTO TO OPERATE SAFELY AT MODERATE TO HIGH SPEEDS IN RAINSTORM
NHTSA ODI 10819052
Dec 29, 2015Transmission & drivetrainElectrical systemSpeed control
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 75 MPH, THE COLLISION ASSIST INOPERATIVE WARNING INDICATOR DISPLAYED ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL WARNING INDICATOR ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE DID NOT RESPOND. THE VEHICLE WOULD NOT DOWN SHIFT. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS UNABLE TO BE DIAGNOSED AND THE SOFTWARE WAS RESET. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800. UPDATED 03/10/16*LJ
NHTSA ODI 10816678